Radfield Home Care Chester & Ellesmere Port

7 Telford Court, Chestergates Business Centre, Dunkirk Lea, Chester CH1 6LT
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9.7 58 Reviews
  • Radfield Home Care Chester & Ellesmere Port, Chester
Located in the Chester and Ellesmere Port communities, Radfield Home Care Chester & Ellesmere Port delivers award-winning care services. They provide comprehensive care options including meal preparation, medication assistance, housework, respite, and live-in care.

Radfield's services are developed around a personalised care plan specific to each individual's needs. Their Care Professionals ensure that every client is treated with dignity and respect, delivering care with empathy and precision.

Radfield Home Care has been celebrated as a Top 20 Home Care provider (group) in 2024 by homecare.co.uk and holds the title of “Outstanding Home Care Group of the Year” from the 2023 Home Care Awards. Their exceptional Care Professionals are recognised for their dedication, integrity, and commitment to fostering strong community connections.

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Care Provided by Radfield Home Care Chester & Ellesmere Port

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Julie Scott (Manager)

Funding & Fees Guide for Radfield Home Care Chester & Ellesmere Port

  • Prices

  • From £32.00 per hour on weekdays and weekends.

  • Charge prices are tailored to customers, following a care consultation.

Radfield Home Care Chester & Ellesmere Port Reviews (58)

Total of 58, showing 41-58
9.7

Radfield Home Care Chester & Ellesmere Port has a Review Score of 9.7 (9.696) out of 10, based on 42 reviews in the last 2 years. Over all time Radfield Home Care Chester & Ellesmere Port has 58 reviews.

Overall Experience

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Review from N C (Daughter of Client) published on 1 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional, caring company! Who treat their clientele as family not just customers!
They go above and beyond to make the lives easier, not just of the client but also their family!
Highly recommend to anyone who needs their service.
Thank you Radfield Home Care for all you do.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for your lovely review. It always makes me feel very proud of our care professionals when I hear great reviews for the care they are delivering. Family is what we want to make everyone feel part of and it is very important to us all.


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Review from Darren W (Son of Client) published on 23 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always friendly and approachable and always look after my mother sensitively. Management are also very proactive and put my mother's interests and needs first. They work together as a whole and are very flexible.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you for your review. Our care professionals are always very happy to visit your mum and always have her best interests at heart. I will pass on your comments to our management team and care professionals.


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Review from Michael R (Son of Client) published on 10 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have great pleasure in leaving a review for this company. They looked after Mum for a few months until she was badly let down by another company. This company did 2 hours a day 7 days a week to cover the day carers break. They engaged with Mum so well helping her with her quiz books she used to light
up when they visited. I’m very happy to recommend them.
They have the patience of a saint. Mum has the start of dementia and can be very challenging at times but all the girls who visited were completely unaffected by this they really are true professionals in every sense of the word. Thank you all so much at Radfield Home Care for your help and understanding and kind words.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for your lovely review it is very much appreciated. It is very important to us that our care professionals all have strong family values and always treat our clients as part of the family. Your mum is a lovely lady and I know that our carers loved going in to spend time with her. I will ensure they all see your review and hopefully, we will get to see your mum again soon.


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Review from Julie O (Client) assisted by family/friend published on 7 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff that look after me, I am extremely satisfied with the service.
They are always prompt, efficient and cheerful, they always ensure they follow my care plan.
The company is always willing, at short notice, to alter my schedule if required.
I feel that the carers are more like friends now
and look forward to their visits, yet very professional in all their duties.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you so much for your wonderful review. It makes us very proud when you feel that you can call our care professionals 'friends'. Our company is built on family foundations and this is something we feel strongly about. I will pass on your review to our care professionals who I am sure will be more than happy.


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Review from R J (Son of Client) published on 7 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A friendly and professional service. Carers are always up to date with logged information. We are kept informed of schedule changes. Service has a family atmosphere and there are a small group of carers all the time, which promotes continuity.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you so much for your wonderful review. It has always been very important to us to not only support and promote our clients wellbeing but to ensure they feel they are part of our Radfield family. I will pass your lovely comments to our wonderful staff.


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Review from Margaret M (Client) published on 2 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased to have such caring help and support. Since moving to Radfield Home Care Chester & Ellesmere Port my health has improved so much. A big thank you to them all.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

At Radfield Home Care your health and well-being is of the utmost importance to us. We are so pleased that we have managed to have an impact on your health and that you are happy with the care professionals. We will ensure that your message is shared among our team.


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Review from Doris H (Client) published on 11 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care always very helpful and thoughtful.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Your care is of the utmost importance to us always. It is always a pleasure for our care professionals to come and see you.


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Review from A H (Husband of Client) published on 19 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have no complaints about the service and attention we receive. Carers are cheerful and helpful.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you for your review it is very much appreciated as we rely on your comments to continually improve our service.


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Review from P V (Husband of Client) published on 6 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for your review of our service. We do always try our best to keep small teams to provide you with the best person-centred care possible.


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Review from R W (Daughter of Client) published on 20 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been with Radfield Home Care for a couple of months and is very pleased with the service.
The carer is the same carer each time, which we are really happy about because my dad likes consistency.
He is very friendly, positive, proactive and gets on well with my dad. He performs all the
moving and handling very well and is thorough regarding the personal care. He also keeps the house tidy and has a good balance of doing jobs and being a companion.
Radfield have been very accommodating when we have needed extra care and they are professional.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you for your very kind and positive review. At Radfield we try to keep the continuity with our care professionals and our clients as we understand how important that can be. Needing care at home for a family member is not always easy and we try to give you peace of mind that we really do care and would always do our best. We will ensure that your wonderful comments are passed on to your care professional.


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Review from Ted W (Client) assisted by family/friend published on 31 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the care given by the carers. The management is excellent and always very quick to resolve any issues that arise.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for your review. We like to pride ourselves in always going above and beyond for all of our clients.


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Review from S P (Client) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Radfield chooses their carers very carefully. They are always bright and cheerful and a pleasure to have in the home. My husband s always happy to see them and enjoys his walks.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for your review. We pride ourselves in taking the time to only recruit people that are caring and compassionate along with a happy disposition. Your review is very important to us and we value every one of them. Thank you, I hope you continue to feel happy with the service from your Radfield care professionals and I will pass on your comments to the team.


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Review from Keeley G (Client) published on 23 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After my return from hospital after a fall, I felt very vulnerable and nervous. I have cerebral palsy and am unable to walk unaided. Radfield Home Care came in each day to help me and before long I was feeling much better and I now have my confidence back. They are always kind and caring and I always
look forward to their visits

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you for the great review of our care service. It is fantastic news that you have felt supported enough to now have confidence with your mobility. I will make sure that the care professionals are aware of your great feedback. We do take pride in being able to always provide the best service to all of our clients. Thank you very much.


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Review from Steve M (Son of Client) published on 22 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Radfield Homecare Chester have been caring for Mum for more than four months now. We are very happy with the service provided, that is prompt, caring and flexible with our families needs. They are proactive when any potential issues arise with mum's needs to ensure speedy resolution before they become
an issue. Definitely recommend their services.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for your kind review. Looking after your mum is an absolute pleasure as she is a lovely lady. I will pass on your kind words to our care professionals. Thank you, Julie


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Review from Eric B (Son of Client) published on 21 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been with Radfield Care since September 2021 and have found them very efficient, professional.
In particular, we have been fortunate to have the Manager as our point of contact she has been first class.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you so much for your very kind review of our care service. It has been our pleasure to be able to care for and support your mum. I will ensure your feedback is shared with the care team and our care manager. With very best wishes, Julie


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Review from M R (Client) published on 17 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you. All our staff at Radfield work very hard to ensure a high quality of care is given to each of our clients and we take time to ensure that we are doing everything we can to make sure we take a person-centered approach to the care we give our clients. I will pass on your kind words to the staff.


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Review from Adrian A (Client) published on 24 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing and so very attentive carers that frequently go above and beyond. Lovely to interact with. So far I have had the same carer, plus another when she has a day off. In my opinion the go-to for care needs. More than satisfied with quite a few months of care after my rather too frequent spells in
hospital of late.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you for taking the time to write us such a positive and lovely review. Your feedback is very important to us and we are very happy that you are satisfied with the service you receive. I will pass your kind words on to our staff.


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Review from Angela U (Client) published on 23 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was Radfield's first client, and they are a very professional, caring and friendly company who want to make you feel like part of their family. The quality of care is exceptional. From day one, they have gone above and beyond what you would expect of an agency, and I would recommend them to everybody.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you so much for taking the time to write such a beautiful review. We are so pleased to read that you are really happy with our service, person-centred care, independence, dignity and respect for our clients is very important to us, and we work to provide the best for our clients. I will forward your kind words to our care professionals.


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Current Review Score: 9.7 (9.696)

Overview of Review Score

The Review Score of 9.7 (9.696) out of 10 for Radfield Home Care Chester & Ellesmere Port is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 42 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.696 for Radfield Home Care Chester & Ellesmere Port is calculated as follows: ( (187 Excellents x 5) + (50 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 250 Ratings = 4.696

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Radfield Home Care Chester & Ellesmere Port is based on 41 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 May 2023

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (8)

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Meet the Team (2)

Julie

Julie Scott

Job Title: Co-owner & Director

Joined: 2021

Julie, co-owner and director of Radfield Home Care Chester & Ellesmere Port before living overseas for 10 years, worked for ‘Diageo’ for 15 years as an account administrator. She also was a team leader in departmental projects and delivered training when the department migrated overseas. Julie started her own Childcare business which she ran for 4 years gaining childcare qualifications before going overseas.


Whilst working overseas Julie worked in Dubai English Speaking College as a Food and Nutrition Technician and Kitchen Manager, gaining many qualifications in food & nutrition, first aid and fire marshal.


Julie explains, “We came back to Chester, my husband’s hometown, to settle back into English life and to get involved in the community around us. We both knew that we wanted to give something back to the community we love and get involved in making people's lives better.”


“Both Kevin and I wanted to create a business that we are both passionate about and can work at together for our future.”


Kevin

Kevin Scott

Job Title: Co-owner & Director

Joined: 2021

Kevin, co-owner and director of Radfield Home Care Chester & Ellesmere Port has a wealth of knowledge across many corporate business sectors.


As a qualified quantity surveyor, Kevin has worked on many major projects around the world, with over 20 years of experience as a contracts engineer and manager, working and living in the Middle East for much of his career.


Kevin explains, “Chester is my hometown, and we both love to get involved and help the community around us. As a home care provider, we have the vision to make older people’s lives better by being compassionate, trustworthy, friendly and professional in the service we provide.”


“We want to be recognised as an employer of choice and to promote continued training and career progression for our employees, and to focus on achieving an ‘outstanding’ rating from the CQC and providing exceptional quality care to all of our clients.”


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Radfield Home Care Chester & Ellesmere Port to verify any information. View our terms and conditions. Radfield Home Care Chester & Ellesmere Port has a Premium Service – more info.