Review from H M (Mother of Client) published on 17 November 2023
Submitted via Website • Report

Overall Experience

Staff all friendly, but remain professional. Very caring and seem genuinely focused on assisting my daughter while still promoting independence where possible. We asked to receive a rota of which carers would be attending each day as my daughter is very keen on routines and likes to know what is going

on and we have always received these in a timely manner. A very professional caring team.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for your kind review. All of our staff at Radfield Home Care work very hard to ensure a high quality of care is given to each of our clients. We take the time to ensure that we are delivering a person-centred approach. We will pass your lovely review on to our care professionals.

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Review from A R (Client) published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience

I am very satisfied with the care I receive from Radfield three times a week. The Radfield carers are cheerful, friendly and considerate.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you for the review. Our clients are obviously our priority and we always try to go above and beyond. If we can do anything else to enhance your experience please be sure to let us know.

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Review from Stan D (Husband of Client) published on 15 September 2023
Submitted via Website • Report

Overall Experience

I was always reluctant to use a care agency, but I have found Radfield extremely professional. The carers are very kind and friendly. They are a very flexible business and always strive to provide the very best care. I am no longer anxious and worried and always look forward to their visits.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for your review. We are so pleased that you are no longer anxious and look forward to our visits. We strive to provide the best person centred care for our clients but to also extend that to family members and build solid relationships with everyone involved. I will ensure your very kind and positive review is shared with our care professionals.

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Review from A M (Client) published on 24 August 2023
Submitted via Website • Report

Overall Experience

Excellent service, 5 months now 3 x 1 hour per week. Carers are happy to share my showering needs for about half an hour, make or change my bed, and do small household tasks eg. putting washing outside empty bins and making my breakfast. Thank you.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for your review. We aim to provide the best service we can and always appreciate your feedback to improve our services. Building relationships is also important to us.

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Review from Nikki B (Client) published on 9 August 2023
Submitted via Website • Report

Overall Experience

The standard of care has been high from my main carer especially. Getting help in with care was a difficult decision, but the carers have made the transition as smooth as possible. We have recommended Radfield to friends who are now also clients.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you for taking the time to give us a review. We always want to be the best we can possibly be, so any input is always valued. Thank you also for the recommendation.

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Review from June R (Friend of Client) published on 16 May 2023
Submitted via Website • Report

Overall Experience

My personal opinion, Radfield Home Care on the sharp end, are patient and kind in completing their duties. I would like to see more uniformity across the team when it comes to the number of tasks they do on each visit, but overall I am pleased at the care they provide for my friend.
I appreciate it

is a challenging job, and due to the poor health of my friend, any chopping and changing of timings for her care plan, have been swiftly addressed - the Admin and Management staff are efficient - they are approachable and friendly without compromising on their professionalism.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for your review. We do always try to provide a person centred service that is driven by our clients. Professionalism is of the upmost importance and providing a family feel between our client and carer is paramount.

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Review from Caroline O (Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience

Radfield are professional across the board, always punctual, bringing a sense of actually being cared for. They go above and beyond the call of duty, whether it be the carers or those in the office.
They treat me with respect and dignity at all times, helped by the fact I get the same small team

of carers who have got to know me, and I, them. Which is so important if a relationship is to be fostered between the client and the carer.
What I enjoy most about this company are the personal touches along the way, be it from the staff in the office or those I see daily, and this adds to making me feel cared about and for. From management to care staff, there is always a listening ear, helping me to feel safe and well looked after in my home. There are 3-monthly reviews which affords the opportunity for me to air any concerns should they arise.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you so much for writing this fantastic feedback regarding your care service. I'm really please to hear that you are happy and will forward this to the rest of the team. Best wishes.

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Review from Wyn J (Client) published on 11 May 2023
Submitted via Website • Report

Overall Experience

Support is consistent and thorough, with a good relationship established with the provider.
I have found them to be flexible and responsive when there have been occasions when arrangements have needed to change.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you for your review it is very much appreciated. We are always here to help and be flexible to accommodate your needs.

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Review from M L (Client) published on 11 May 2023
Submitted via Website • Report

Overall Experience

I found my care is good and the staff stop me from feeling lonely. No job is too big or small. I have 4 calls a day and I have come to rely on the help and would be lost without it. Everyone has a smile and is kind. The girls in the office, if I ever need anything extra, are always there to help me.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

A lovely review from a lovely lady. Your team of care professionals are always happy when they are coming in to see you and I believe you are always having a good laugh with them. You're part of our Radfield family.

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Review from Clive C (Son of Client) published on 2 May 2023
Submitted via Website • Report

Overall Experience

Whilst away for 24 days my mother was very well looked after and all her health and well-being needs had been fully met. Upon our return, Mum was healthy, bright and arrangements had been made for extra visits by the district nurse as required. This means we can leave Mum, feeling reassured she will

get all the care and support she needs from people who care, go the extra mile and whose company she enjoys, this has meant a great deal to us.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for your kind review. We really appreciate your feedback and are happy that you are confident to leave your mum in our capable hands. Going above and beyond is always our priority for your mum.

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Review from N C (Daughter of Client) published on 1 May 2023
Submitted via Website • Report

Overall Experience

Professional, caring company! Who treat their clientele as family not just customers!
They go above and beyond to make the lives easier, not just of the client but also their family!
Highly recommend to anyone who needs their service.
Thank you Radfield Home Care for all you do.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for your lovely review. It always makes me feel very proud of our care professionals when I hear great reviews for the care they are delivering. Family is what we want to make everyone feel part of and it is very important to us all.

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Review from Darren W (Son of Client) published on 23 March 2023
Submitted via Website • Report

Overall Experience

Staff are always friendly and approachable and always look after my mother sensitively. Management are also very proactive and put my mother's interests and needs first. They work together as a whole and are very flexible.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you for your review. Our care professionals are always very happy to visit your mum and always have her best interests at heart. I will pass on your comments to our management team and care professionals.

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Review from Michael R (Son of Client) published on 10 March 2023
Submitted via Website • Report

Overall Experience

I have great pleasure in leaving a review for this company. They looked after Mum for a few months until she was badly let down by another company. This company did 2 hours a day 7 days a week to cover the day carers break. They engaged with Mum so well helping her with her quiz books she used to light

up when they visited. I’m very happy to recommend them.
They have the patience of a saint. Mum has the start of dementia and can be very challenging at times but all the girls who visited were completely unaffected by this they really are true professionals in every sense of the word. Thank you all so much at Radfield Home Care for your help and understanding and kind words.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for your lovely review it is very much appreciated. It is very important to us that our care professionals all have strong family values and always treat our clients as part of the family. Your mum is a lovely lady and I know that our carers loved going in to spend time with her. I will ensure they all see your review and hopefully, we will get to see your mum again soon.

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Review from Julie O (Client) assisted by family/friend published on 7 March 2023
Submitted via Postal Card • Report

Overall Experience

The staff that look after me, I am extremely satisfied with the service.
They are always prompt, efficient and cheerful, they always ensure they follow my care plan.
The company is always willing, at short notice, to alter my schedule if required.
I feel that the carers are more like friends now

and look forward to their visits, yet very professional in all their duties.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you so much for your wonderful review. It makes us very proud when you feel that you can call our care professionals 'friends'. Our company is built on family foundations and this is something we feel strongly about. I will pass on your review to our care professionals who I am sure will be more than happy.

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Review from R J (Son of Client) published on 7 March 2023
Submitted via Postal Card • Report

Overall Experience

A friendly and professional service. Carers are always up to date with logged information. We are kept informed of schedule changes. Service has a family atmosphere and there are a small group of carers all the time, which promotes continuity.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you so much for your wonderful review. It has always been very important to us to not only support and promote our clients wellbeing but to ensure they feel they are part of our Radfield family. I will pass your lovely comments to our wonderful staff.

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Review from Margaret M (Client) published on 2 March 2023
Submitted via Postal Card • Report

Overall Experience

I am so pleased to have such caring help and support. Since moving to Radfield Home Care Chester & Ellesmere Port my health has improved so much. A big thank you to them all.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

At Radfield Home Care your health and well-being is of the utmost importance to us. We are so pleased that we have managed to have an impact on your health and that you are happy with the care professionals. We will ensure that your message is shared among our team.

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Review from Doris H (Client) published on 11 January 2023
Submitted via Postal Card • Report

Overall Experience

Very good care always very helpful and thoughtful.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Your care is of the utmost importance to us always. It is always a pleasure for our care professionals to come and see you.

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Review from A H (Husband of Client) published on 19 December 2022
Submitted via Postal Card • Report

Overall Experience

We have no complaints about the service and attention we receive. Carers are cheerful and helpful.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you for your review it is very much appreciated as we rely on your comments to continually improve our service.

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Review from P V (Husband of Client) published on 6 October 2022
Submitted via Postal Card • Report

Overall Experience

Excellent service.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for your review of our service. We do always try our best to keep small teams to provide you with the best person-centred care possible.

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Review from R W (Daughter of Client) published on 20 April 2022
Submitted via Website • Report

Overall Experience

My father has been with Radfield Home Care for a couple of months and is very pleased with the service.
The carer is the same carer each time, which we are really happy about because my dad likes consistency.
He is very friendly, positive, proactive and gets on well with my dad. He performs all the

moving and handling very well and is thorough regarding the personal care. He also keeps the house tidy and has a good balance of doing jobs and being a companion.
Radfield have been very accommodating when we have needed extra care and they are professional.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you for your very kind and positive review. At Radfield we try to keep the continuity with our care professionals and our clients as we understand how important that can be. Needing care at home for a family member is not always easy and we try to give you peace of mind that we really do care and would always do our best. We will ensure that your wonderful comments are passed on to your care professional.

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Radfield Home Care Chester & Ellesmere Port

Care Provided by Radfield Home Care Chester & Ellesmere Port

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Funding & Fees Guide for Radfield Home Care Chester & Ellesmere Port