Honeysuckle Home Care

5 Apsley House, 50 High Street, Royal Wootton Bassett, Swindon SN4 7AQ
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9.8 72 Reviews
  • Honeysuckle Home Care, Swindon
Honeysuckle Home Care is a family-run home care provider who supports people to live safely, happily and confidently in their own homes in Swindon, Wiltshire.

Their affordable service offers bespoke care packages, built around your specific needs, wishes and goals in receiving care. The team respect that each client has their own way of living and likes things done a certain way in their home.

They offer a wide range of support, from personal care to support with pets to palliative care. Get in touch with the friendly team who will be happy to discuss your needs and how they could help you.

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Care Provided by Honeysuckle Home Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Honeysuckle Home Care Ltd
  • Person in charge
  • Joanna Lander (Company Director/Register Manager)
  • Admission Criteria
    • No restrictions

Funding & Fees Guide for Honeysuckle Home Care

  • Prices

  • Price List:
    Weekdays 06:00-18:00
    15-minute: £14.52
    30-minute: £22.99
    45-minute: £29.64
    60-minute: £31.46


    Weekdays (Evening) 18:00-06:00
    15-minute: £15.12
    30-minute: £24.20
    45-minute: £30.85
    60-minute: £33.08


    Weekends 06:00-18:00
    15-minute: £15.73
    30-minute: £26.02
    45-minute: £32.07
    60-minute: £35.09


    Weekend (Evenings) 18:00-06:00
    15-minute: £16.34
    30-minute: £28.43
    45-minute: £33.27
    60-minute: £35.70


    Live In care services £1550.00 per week up to £2500.00 depending on levels of support

  • All prices are inclusive of Mileage


    Free services available to Every Honeysuckle Client
    - Free Welfare checks
    - Free coffee morning (Last Thursday of each month)
    - Access to the Community Larder (Health Care Products)

Honeysuckle Home Care Reviews (72)

Total of 72, showing 1-20
9.8

Honeysuckle Home Care has a Review Score of 9.8 (9.833) out of 10, based on 47 reviews in the last 2 years. Over all time Honeysuckle Home Care has 72 reviews.

Overall Experience

  • 62
  • 7
  • 3
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Date Published

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Review from Sarah B (Daughter of Client) published on 12 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum and I had been caring for my Dad in his final months when our palliative nurse recommended Honeysuckle. They were incredibly professional and helped us create a care plan that eased our worries. From the start, the staff were both professional and compassionate. They cared for Dad with tenderness,
and their kindness to my Mum was invaluable. They made Dad feel comfortable during their visits and their friendly jokes kept him at ease. The palliative care provided by a staff member and her team was exceptional. In the final hours of Dad's life, the staff member asked if we'd like to give him a shave. This simple gesture meant so much to us, leaving Dad looking fresh and clean. It was also incredibly touching when the team came to pay their respects at Dad's funeral and gave Mum and I a big hug. Honeysuckle came into our lives during one of the toughest times, and we can't thank them enough. Their kindness, professionalism, and support made a world of difference, and we'll forever be grateful.

Reply from Joanna Lander, Registered Manager at Honeysuckle Home Care

thank you so much for the kind words in your review, we pride ourselves on the level in which our Palliative Care Team go to to ensure everyone is inclusive of the care and support we offer at what is an extremely sad and emotional time. I will ensure I pass your review onto the member of staff and her team and ensure they all know how incredibly grateful you are to them all.


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Review from Gareth M (Son of Client) published on 11 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They are all, without exception, simply exceptional carers for my mother . They work hard and always give her the time she needs and often go the extra mile without being asked to. What makes this particularly noteworthy is that she is not always the easiest person to care for. Could not recommend highly
enough.

Reply from Joanna Lander, Registered Manager at Honeysuckle Home Care

Thank you for your review, caring for someone in the community with Dementia can be difficult at times, however we are fortunate to have well trained staff who can manage most situations and challenge's faced daily. We are pleased to say that in line with our investment in training, our improved offering within the community and personal growth for the carers we have sourced advanced Dementia training by the Dementia Admiral Nurses later this year...... "Watch this space" :)


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Review from H T (Daughter of Client) published on 11 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We appreciate the flexibility provided in often challenging situations, and find Honeysuckle accommodating to Mum's needs. The carers are lovely and care for both Mum and immediate family too, which is comforting. I would definitely recommend Honeysuckle to anyone needing part or full-time care.

Reply from Joanna Lander, Registered Manager at Honeysuckle Home Care

Thank you for your kind review, it is a disappointment to us that you felt we di not deserve a 5* for management but our overall score you gave us is valued, again thank you.


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Review from Chris B (Son of Client) published on 11 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers had looked after my mum for some time and at the beginning , probably wasn't the easiest person to take care of , as she was a bit of a character , but as time went on I know she began to see them as close friends and would share some humour .
When my mum became seriously ill , they looked
after her tremendously, caring for her and giving her - her dignity .
They went above and beyond in the care given to my mum and even coming around to the house after my mum had passed , to see her and make her respectable .
I know that my dad and the rest of the family feel the Same way and can't thank them enough.

Reply from Joanna Lander, Registered Manager at Honeysuckle Home Care

It was a pleasure to care for your mum until and after her passing, she became part of the family at Honeysuckle and it was an honour to be able to say our goodbyes and be part of her journey from this world to the next. Thank you for the carers donation which will be used by all to raise a cup/glass at the carers summer barbeque, thank you again for the kind words in your review it means a lot to us.


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Review from Paul G (Client) published on 11 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very grateful for the care I received. It was only for a short time to help me back on my feet. All of the carers were friendly and always asked if I needed anything else before they left. The office staff were polite and friendly and I would definitely use them again should I need to.

Reply from Joanna Lander, Registered Manager at Honeysuckle Home Care

It was a pleasure to support you during your rehabilitation and great for us to see you are now back to your usual strength, , thank you for choosing Honeysuckle.


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Review from C R (Daughter-in-law of Client) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful service! Feel comfortable and reassured that my parent in laws are fully cared for. There is good communication from the carers and office stepping in if needed. my parent in laws are very happy and so are we!

Reply from Carren Buckland, Training & Compliance Manager at Honeysuckle Home Care

Thank you very much for your feedback, it is a pleasure to care for your in-laws


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Review from Jackie G (Daughter of Client) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we first used Honeysuckle Home Care to help us look after our Sister, who had a terminal illness.
Not only did they meet our expectations, they surpassed them, when, on her final day, they went over and above, what they needed to do.
Now this year, when realising that we needed help in
looking after our Mum, there was no need to look around.
We knew who we wanted and within a week of meeting with them, to discuss our requirements, they were caring for Mum.
The fact that Mum, previously a very independent lady, has continued to accept them into her home (6 weeks now and ongoing, indefinitely ) and enjoys their company, speaks volumes for this local business and its employees.
We feel so lucky to have them, here in Wootton Bassett.

Reply from Carren Buckland, Training & Compliance Manager at Honeysuckle Home Care

Thank you for taking the time to leave such a lovely review. It was an honour to care for your sister and wonderful to hear that you have the faith and trust in allowing us to care for your mum. We will continue to showcase the abilities, empathy and compassion our carers have towards the delivery of high quality care within our community.


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Review from T L (Friend of Client) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Honeysuckle have been and continue to be of great value to my mum, she wouldn't be able to live in her own home without the support of Honeysuckle. All the carers are very kind, caring and helpful to mums needs. As a family we totally appreciate their service 100% and thank them for everything they
do.

Reply from Joanna Lander, Registered Manager at Honeysuckle Home Care

Thank you for your lovely review, its a pleasure to care for your mum.


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Review from David K (Husband of Client) published on 27 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife as been looked after by Honeysuckle and we are both really pleased with their service. We feel all of the Carers who have cared for my wife, from the owner to the newest recruit, they all show a deep and honest liking for my wife.
Nothing is too much trouble for them. They are all happy and
cheerful when they visit, even when she was briefly diagnosed "end of life". They were very concerned and spent a long time with, me in particular, answering our questions.
The owner and senior management of Honeysuckle made time to visit my wife to ensure she was getting the right care.
Both of us have nothing but praise for Honeysuckle and their carers and hope they will always be with us.

Reply from Joanna Lander, Registered Manager at Honeysuckle Home Care

Thank you for taking time out of your busy day to do our review, it's a pleasure to support and care for your wife. We love that you both get involved in our silly singing and the days we dress up for charity. The pictures are always great top post on our socials.


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Review from D S (Friend of Client) published on 26 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Honeysuckle Home Care have cared for my friend for over a year. They support her with several calls a day, shopping and external trips. My friend would struggle with out the help of her care team and would most likely need to leave her home and go into a residential care home if it wasn't for her fabulous
carers. We are so grateful to everyone who comes to visit her.

Reply from Joanna Lander, Registered Manager at Honeysuckle Home Care

Thank you for your review, we get great pleasure in looking after your friend and ensuring she is able to remain at home and being very much part of her community.


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Review from C S (Client) assisted by family/friend published on 17 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are very kind and helpful. Also, the office staff are very considerate and helpful.

Reply from Joanna Lander, Registered Manager at Honeysuckle Home Care

Thank you for your review, every review is important to us as we are pleased you value our service so highly.


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Review from Michelle J (Client) published on 7 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers come in ask how I'm doing and have a little chat then ask me, what do I want a wash or shower, I have a shower every other day and carers are ok with this. The staff in the office are very polite and friendly and if I have any problems I know I can ring the office and it will be sorted.

Reply from Joanna Lander, Registered Manager at Honeysuckle Home Care

Thank you for your review, it's appreciated that you value our services so highly.


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Review from S O (Daughter of Client) published on 8 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed by the professionalism, guidance and time taken in setting up an appropriate care package for my father.
Honeysuckle Care have also been flexible in their approach in a changing situation.
The carers have been thorough, consistent and cheerful in carrying out tasks as agreed
in the plan. It is extremely useful, from my point of view, to be able to access the carer reports in the portal.
I have no hesitation in recommending Honeysuckle Care.

Reply from Joanna Lander, Registered Manager at Honeysuckle Home Care

Thank you for your kind words about the care you are receiving for your father, and your feedback about the carers notes on the app is greatly appreciated.


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Review from G L (Husband of Client) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Carers are mostly very good, but care coordinators are very poor and let carers down, the last 4 weeks we have had 30 carers 6 of which visited only once, also times and carers on our timesheet are altered without notification and frequently our timetables do not match that of the carers.

Reply from Joanna Lander, Registered Manager at Honeysuckle Home Care

Good or bad feedback is welcomed, we operate a transparent care service. We pride ourselves on regular monthly feedback reviews and your feedback has always been positive. It is disappointing to hear that the team have 'let down' the carers, we want to stress the good relationship the carers have with the coordinators. You had 140 calls in the said 30-day period, in what is a difficult time of the year, with carers taking time off with their own family and sickness that cannot be predicted. We have taken great strides to work with you, to limit the number of carers and to work with the 12 carers you have requested. Our T&Cs do state that we operate a 20-minute window, allowing for emergencies, thus needing an element of flexibility. We have cared for your wife for 2 years, we appreciate your wife is your priority, as she is ours and we strive to deliver high-quality care in the comfort of your own home.


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Review from Paul O (Son of Client) published on 27 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff at Honeysuckle Home Care have genuine care for the person they are looking after. They go above and beyond to ensure that the person is safe and work with the local authorities to ensure the appropriate level of care is in place. They even supported me at what is a very stressful and
emotional time when looking after an elderly parent with dementia. I cannot thank them enough for everything they did for Mum whilst under their care.

Reply from Joanna Lander, Registered Manager at Honeysuckle Home Care

Thank you, for your lovely review, It was a pleasure to care for your mum and support you all at what was an extremely difficult time.


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Review from B C (Client) published on 21 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very efficient, prompt, caring and friednly.

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Review from J P (Daughter of Client) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always very helpful when contacting the office by phone, especially sorting out changes in medication and timings of carers.
Regular carers have a good understanding of my mother's needs as after a stroke she has limited mobility and speech.

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Review from Josie B (Daughter-in-law of Client) published on 9 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law needed carers to come in twice a day when she was discharged from hospital. Firstly, we were very impressed with the assessment that was done before the care started. Absolutely everything was covered and we were offered some very useful advice on her care. All the carers that have
come out have been friendly, helpful and professional. They are also very happy to support her independence. My mother-in-law is always asked what she would like them to do and then they also support her while she does things independently. We would like to thank all staff for their care and support.

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Review from J F (Wife of Client) published on 8 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are compassionate and efficient in what they do. They are polite and cheerful and put David and myself at ease. They have provided useful information where appropriate and noticed things that I have not. The timings of the visits have been my main concern but my approaches have been listened
to and where possible have been addressed within the confines of the system.

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Review from E H (Husband of Client) published on 31 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We can't praise the carers enough. Nothing is too much trouble and they are always willing to help out. They are all different yet all the same in understanding and caring. I honestly don't think we could manage without them. Thank you.

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Current Review Score: 9.8 (9.833)

Overview of Review Score

The Review Score of 9.8 (9.833) out of 10 for Honeysuckle Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 47 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 45 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Honeysuckle Home Care is calculated as follows: ( (235 Excellents x 5) + (25 Goods x 4) + (7 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 269 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Honeysuckle Home Care is based on 45 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (4)

Joanna

Joanna Lander

Job Title: Registered Manager/Owner

Joined: 2021

Jo has over 30 years of experience within the Health and Social Care Sector, starting her career journey as a care worker and progressing over the years to become the care director of a well-known national company, building an extensive knowledge of the sector along the way.
Jo’s passion for her family and delivering high-quality person-centred care to those in need led her to open Honeysuckle Home Care Ltd with her children, Lucy and Sam, where family truly is at the heart of everything, we do at Honeysuckle Home Care.


Jo’s passion and drive for delivering high-quality person-centred care and helping others filter through to each staff member, ensuring that Honeysuckle Home Care truly is one big family, allowing both staff and clients to truly feel valued and a part of the Honeysuckle family.


Lucy

Lucy Crewe

Job Title: Care Director

Joined: 2021

Lucy has over 7 years of experience working in the Health and Social Care Sector, building her own knowledge and experience along the way.


Like Sam, Lucy has been around the sector in childhood, learning from Jo the importance of delivering high-quality person-centred care to those in need and the impact this can have.


Lucy plays a pivotal role here at Honeysuckle Home Care Ltd, working with the client relations team and carers alike to ensure that all care delivered is in line with the clients’’ expectations of time and frequency, while at the same time ensuring that the client's needs are met in full.


Carren

Carren Buckland

Job Title: Training & Compliance Manager

Joined: 2021

Carren has worked in the Health and Social Care Sector, in a variety of different settings, with over 20 years of experience in the sector.


During this time, she has developed a passion for ensuring the provision of high-quality person-centred care, believing the key to this is access to high-quality training and quality assurance processes for all levels of staff.


During her experience, Carren has achieved many qualifications, starting as a carer and achieving her Level 2 NVQ, then working her way to senior carer and obtaining her RQF Level 3 in Health and Social Care. Before developing her own abilities to be able to ensure high-quality training to other staff members further by completing her TAQA assessor and Education and Teaching qualifications at Level 3.

These qualifications have enabled Carren to be in a position to support individuals through their apprenticeship journeys as a development coach for a large nationwide training provider. Before moving on to achieve her TAQA 4, allow Carren to work as an internal verifier and play a role in the support of internal quality assurance processes and further assist more individuals with access to high-quality training within the Health and Social Care Sector.


Carren has recently joined Honeysuckle Home Care Ltd full-time as the training and compliance manager, working alongside other members of the senior leadership team. Thus, enabling Honeysuckle Home Care Ltd to remain responsive to the ever-changing fast-paced Health and Social Care Sector. While at the same time working to develop Honeysuckle Home Care Ltd’s internal in-house training program, as her role as the company’s first aid and moving of people trainer.


Samuel

Samuel Crewe

Job Title: Finance Director

Joined: 2021

Sam joined Honeysuckle Home Care Ltd as the youngest member of Honeysuckle Home Care Ltd’s senior leadership team, working alongside his mum and sister, in this unique family-run business.


Through Jo, Sam has been involved in the Health and Social Care Sector, learning while young the importance of delivering high-quality person-centred care and seeing the impact this can have on an individual’s life.


Sam works hard to oversee the financial aspects of the business, in his position as the financial director. Thus, allowing Honeysuckle Home Care Ltd to be able to truly invest in continuous development opportunities for all and the growth of the business. Furthermore, ensuring that Honeysuckle Home Care Ltd are in a position to be able to source good high-quality external training, which further enables all staff to not only grow personally but ensures that all practices remain up to date. Further ensuring that all Honeysuckle Home Care clients are afforded the highest quality of care at all times


Frequently Asked Questions about Honeysuckle Home Care

What Type of Services does Honeysuckle Home Care offer?

Honeysuckle Home Care offers Home Care.

How many Carers does Honeysuckle Home Care employ?

Honeysuckle Home Care employs 48 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Honeysuckle Home Care to verify any information. View our terms and conditions. Honeysuckle Home Care has an Enhanced Service – more info.