Honeysuckle Home Care

5 Apsley House, 50 High Street, Royal Wootton Bassett, Swindon SN4 7AQ
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9.8 72 Reviews
  • Honeysuckle Home Care, Swindon
Honeysuckle Home Care is a family-run home care provider who supports people to live safely, happily and confidently in their own homes in Swindon, Wiltshire.

Their affordable service offers bespoke care packages, built around your specific needs, wishes and goals in receiving care. The team respect that each client has their own way of living and likes things done a certain way in their home.

They offer a wide range of support, from personal care to support with pets to palliative care. Get in touch with the friendly team who will be happy to discuss your needs and how they could help you.

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Care Provided by Honeysuckle Home Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Honeysuckle Home Care Ltd
  • Person in charge
  • Joanna Lander (Company Director/Register Manager)
  • Admission Criteria
    • No restrictions

Funding & Fees Guide for Honeysuckle Home Care

  • Prices

  • Price List:
    Weekdays 06:00-18:00
    15-minute: £14.52
    30-minute: £22.99
    45-minute: £29.64
    60-minute: £31.46


    Weekdays (Evening) 18:00-06:00
    15-minute: £15.12
    30-minute: £24.20
    45-minute: £30.85
    60-minute: £33.08


    Weekends 06:00-18:00
    15-minute: £15.73
    30-minute: £26.02
    45-minute: £32.07
    60-minute: £35.09


    Weekend (Evenings) 18:00-06:00
    15-minute: £16.34
    30-minute: £28.43
    45-minute: £33.27
    60-minute: £35.70


    Live In care services £1550.00 per week up to £2500.00 depending on levels of support

  • All prices are inclusive of Mileage


    Free services available to Every Honeysuckle Client
    - Free Welfare checks
    - Free coffee morning (Last Thursday of each month)
    - Access to the Community Larder (Health Care Products)

Honeysuckle Home Care Reviews (72)

Total of 72, showing 21-40
9.8

Honeysuckle Home Care has a Review Score of 9.8 (9.833) out of 10, based on 47 reviews in the last 2 years. Over all time Honeysuckle Home Care has 72 reviews.

Overall Experience

  • 62
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Date Published

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Review from K B (Client) published on 22 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer goes above and beyond. I couldn't fault her at all. Another carer is really kind and helpful and does what needs to be done. The other ones are good too.

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Review from Roy B (Husband of Client) published on 20 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault the carers who come to help my wife four times a day. They are always happy to help in any way they can. Fantastic!

Reply from Joanna Lander, Registered Manager at Honeysuckle Home Care

Thank you for your comments and it's lovely to know the carers are always willing to help in any way.


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Review from Anna M (Daughter of Client) published on 17 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding is the adjective for Honeysuckle. I contacted several care providers in January 2024 when my parents required 24-hour care for dementia and nursing. The professional assessment provided by Honeysuckle left me in doubt. Honeysuckle management are both professional and compassionate and they
were able to advise on medical, financial, and emotional support. It is not easy to trust strangers in your parents' home, particularly when they have dementia, but my parents' care staff are beyond outstanding. My parents' every whim and need are met with professionalism and tenderness. I admire the support and patience the care staff have shown to my parents. Caring for dementia patients is a challenge and my parents' carers have the psychological know-how and love of their work to reassure us that our parents are in the most capable and caring hands. I am extremely grateful to the Honeysuckle management for providing me with such exceptional carers who I feel have become part of the family.

Reply from Joanna Lander, Registered Manager at Honeysuckle Home Care

Thank you for your feedback, it's a pleasure to support your wife at home and I'm pleased you know you rate us 5 stars.


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Review from A F (Client) published on 17 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with all the help I receive at present.

Reply from Joanna Lander, Registered Manager at Honeysuckle Home Care

Thank you for your feedback, Live-in care can be very scary to venture into for clients but I'm so pleased you and your parents valued the service we provided but most of all your parents felt comfortable sharing their home with carers that soon became their friends.


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Review from B E (Partner of Client) published on 24 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers have all been very proffessional and patient. Nothing is too much trouble.

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Review from Pam W (Friend of Client) published on 24 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our neighbour started receiving care from the staff at Honeysuckle in January of this year. We are so grateful for their support. It has been a swift journey from full independence in August last year to almost immobility for our neighbour, whose family members are unable to support her. She is very
happy with the care offered by Honeysuckle which has allowed her to live at home still.
In our experience, the Honeysuckle Care staff treat their clients with dignity, regardless of the somewhat difficult circumstances they may encounter. They are role models of how to respect the individual, always making time for their clients, as well as meeting their client's care needs. We have had to call 111 and the ambulance. The staff have in these situations and others have repeatedly gone above and beyond to support their client. We will be forever in their debt for everything they have done, as carers and working with us as a team to help guide us through this tricky journey.

Reply from Joanna Lander, Registered Manager at Honeysuckle Home Care

Thank you for your review, It's a pleasure to support your neighbour and we are so pleased we can help her to remain living at home.


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Review from Beth C (Wife of Client) published on 13 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the service we receive from Honeysuckle. The carers are all friendly, helpful and efficient.

Reply from Joanna Lander, Registered Manager at Honeysuckle Home Care

Thank you for taking the time to do a review, it is a pleasure to support you and your husband.


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Review from Clive I (Client) assisted by family/friend published on 15 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff have always been polite, helpful and a pleasure to have in your home.

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Review from Richard J (Son of Client) published on 19 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been with Honeysuckle for about two years, first with two visits a day, then increasing to four visits a day as her needs changed. In September 2023, her needs changed again, and night care was introduced, but very quickly, we realised that that was not the answer to her needs. A full live-in
carer was then put in place. Honeysuckle worked closely with me as I have Power of Attorney and made sure Mum's needs were met and the changes to the care were seamless, causing Mum no stress at any time. The care team have been fantastic, enabling Mum to stay in her own home with all her memories around her, as at this time in her life a care home would not work for her.

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Review from Diane W (Daughter of Client) published on 5 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot fault the service of Honeysuckle Care agency in the slightest. Our mum was discharged from hospital as she wished to pass away at home and the wonderful team at Honeysuckle allowed her to do so. They were incredibly professional, supportive and caring. Without a doubt, they made our mum’s
last weeks easier and more joyful and the support they gave to us as a family was invaluable. We always felt that Mum was in the best of hands and their care was exemplary. Thank you to all the team at Honeysuckle for all they have done for us as a family.

Reply from Joanna Lander, Registered Manager at Honeysuckle Home Care

Every care moment was heartfelt, we were honoured to be able to care for your mum alongside such a wonderful supportive family, thank you for allowing us to be part of your mum's journey.


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Review from M S (Daughter of Client) published on 17 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Found the staff to be caring, they will phone me to inform me of any important issues regarding Mum.
Mum often comments that they are very good, even helping her with her stitchcraft if she is struggling.
Always ask her if she needs anything else done.

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Review from Sharon T (Daughter of Client) published on 17 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can highly recommend Honeysuckle Care. They came to my rescue over a year ago. They have shown empathy, care and supportiveness. I have found them to be very professional throughout my dealings with staff/management. Carers are so caring, and reliable and complete all tasks as per the care plan. As
my mother has vascular dementia, I am very pleased with the help, service and support. The only thing I would ask for is continuity of carers, as with dementia is better for the client. Honeysuckle also cared for my father who sadly passed away nearly a year ago.
Thank you very much Honeysuckle, keep up the great work. A huge thank you to your carers, they need the recognition, as being a private carer I know how much that means being thanked.

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Review from Carol E (Wife of Client) published on 17 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My husband and I continue to take each day experiencing the care team and are getting to know them. It's difficult when you get used to individuals but then things change so we build up our daily routine with them and hopefully, they are getting used to us too.

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Review from Gavin V (Client) published on 17 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Honeysuckle took over my care from the local NHS towards the end of September 2023, they have been excellent, always arrive on time and carry out my care needs professionally always showing respect towards myself.
The staff that have cared for me always respect my dignity and carry out care tasks needed
because of my condition, they take everything into consideration including my needs, mental health and physical health.

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Review from G M (Client) published on 8 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a pleasure to be wakened each morning by friendly, helpful and competent ladies. In spite of dreadful weather recently they have always made it with a smile on their faces. They always ask if there is anything else they can do to help which is so kind.

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Review from Tracey W (Niece of Client) published on 2 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Honeysuckle is very professional and a well-organised care support provider. They have been excellent in providing support for my aunt who was really against receiving help after coming out of hospital. They showed compassion and patience at all times and would go above and beyond a call of duty. As
I do not live close to my aunt Honeysuckle has provided me with regular updates and it is never a problem should I want to call the office at any time. The office staff that I have spoken to always have the latest information available. The out-of-office hours backup is absolutely amazing. Thank you.

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Review from C W (Client) published on 7 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Honeysuckle Care has been professional throughout our dealings with them, from setting up the support to following up on queries and checking all is running as planned. The carers turn up reliably, complete their tasks with efficiency whilst being kind, respectful, and friendly. My parents were very
wary of receiving support but the approach of the two regular carers has put any qualms to rest. We have only used Honeysuckle Care for five weeks but I have been impressed with their service to date.

Reply from Joanna Lander, Registered Manager at Honeysuckle Home Care

Thank you for taking the time to share your parents experiences of our care.


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Review from J T (Wife of Client) published on 21 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Honeysuckle carers have been amazing looking after my husband, everyone has been so helpful, the carers are caring towards him, always explain what they are doing, make sure he is comfy, if I tell them that he is in pain they are so gentle and take care, even when they have finished they will ask me
is there anything they can help me with, I think they are a great team, always very polite and also it's so nice that we have a laugh together. I can’t thank them enough for what they do.

Reply from Joanna Lander, Registered Manager at Honeysuckle Home Care

Thank you for your kind words, we pride ourselves on ensuring not only the person we are caring for is comfortable and happy but their loved ones as well. Thank you for taking the time to write a review.


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Review from Shelley J (Sister of Client) published on 31 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can only say how grateful we were for the help and care provided by all at Honeysuckle Home Care, from our initial enquiries to the physical care provided for my sister while she was staying locally on holiday.
Everyone is so friendly and helpful, and the attention to what my sister needed was brilliant.
We
would highly recommend Honeysuckle with total confidence and will certainly come back to them again ourselves.
A huge thank you to everyone!

Reply from Joanna Lander, Registered Manager at Honeysuckle Home Care

Thank you for your review; it was a pleasure to be able to support your sister's short-term break, and look forward to supporting her again in the near future.


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Review from P G (Sister of Client) published on 14 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you Honeysuckle!
I am very pleased with the service I receive. The staff are great, they do everything that is asked of and are always friendly and smartly dressed. The carers also accompany when going out. It’s really important to me to have the same carer.
Nothing is ever too much of a problem
and I trust the carers.

Reply from Joanna Lander, Registered Manager at Honeysuckle Home Care

Thank you for your feedback, its a pleasure to care for your loved one.


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Current Review Score: 9.8 (9.833)

Overview of Review Score

The Review Score of 9.8 (9.833) out of 10 for Honeysuckle Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 47 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 45 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Honeysuckle Home Care is calculated as follows: ( (235 Excellents x 5) + (25 Goods x 4) + (7 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 269 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Honeysuckle Home Care is based on 45 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (4)

Joanna

Joanna Lander

Job Title: Registered Manager/Owner

Joined: 2021

Jo has over 30 years of experience within the Health and Social Care Sector, starting her career journey as a care worker and progressing over the years to become the care director of a well-known national company, building an extensive knowledge of the sector along the way.
Jo’s passion for her family and delivering high-quality person-centred care to those in need led her to open Honeysuckle Home Care Ltd with her children, Lucy and Sam, where family truly is at the heart of everything, we do at Honeysuckle Home Care.


Jo’s passion and drive for delivering high-quality person-centred care and helping others filter through to each staff member, ensuring that Honeysuckle Home Care truly is one big family, allowing both staff and clients to truly feel valued and a part of the Honeysuckle family.


Lucy

Lucy Crewe

Job Title: Care Director

Joined: 2021

Lucy has over 7 years of experience working in the Health and Social Care Sector, building her own knowledge and experience along the way.


Like Sam, Lucy has been around the sector in childhood, learning from Jo the importance of delivering high-quality person-centred care to those in need and the impact this can have.


Lucy plays a pivotal role here at Honeysuckle Home Care Ltd, working with the client relations team and carers alike to ensure that all care delivered is in line with the clients’’ expectations of time and frequency, while at the same time ensuring that the client's needs are met in full.


Carren

Carren Buckland

Job Title: Training & Compliance Manager

Joined: 2021

Carren has worked in the Health and Social Care Sector, in a variety of different settings, with over 20 years of experience in the sector.


During this time, she has developed a passion for ensuring the provision of high-quality person-centred care, believing the key to this is access to high-quality training and quality assurance processes for all levels of staff.


During her experience, Carren has achieved many qualifications, starting as a carer and achieving her Level 2 NVQ, then working her way to senior carer and obtaining her RQF Level 3 in Health and Social Care. Before developing her own abilities to be able to ensure high-quality training to other staff members further by completing her TAQA assessor and Education and Teaching qualifications at Level 3.

These qualifications have enabled Carren to be in a position to support individuals through their apprenticeship journeys as a development coach for a large nationwide training provider. Before moving on to achieve her TAQA 4, allow Carren to work as an internal verifier and play a role in the support of internal quality assurance processes and further assist more individuals with access to high-quality training within the Health and Social Care Sector.


Carren has recently joined Honeysuckle Home Care Ltd full-time as the training and compliance manager, working alongside other members of the senior leadership team. Thus, enabling Honeysuckle Home Care Ltd to remain responsive to the ever-changing fast-paced Health and Social Care Sector. While at the same time working to develop Honeysuckle Home Care Ltd’s internal in-house training program, as her role as the company’s first aid and moving of people trainer.


Samuel

Samuel Crewe

Job Title: Finance Director

Joined: 2021

Sam joined Honeysuckle Home Care Ltd as the youngest member of Honeysuckle Home Care Ltd’s senior leadership team, working alongside his mum and sister, in this unique family-run business.


Through Jo, Sam has been involved in the Health and Social Care Sector, learning while young the importance of delivering high-quality person-centred care and seeing the impact this can have on an individual’s life.


Sam works hard to oversee the financial aspects of the business, in his position as the financial director. Thus, allowing Honeysuckle Home Care Ltd to be able to truly invest in continuous development opportunities for all and the growth of the business. Furthermore, ensuring that Honeysuckle Home Care Ltd are in a position to be able to source good high-quality external training, which further enables all staff to not only grow personally but ensures that all practices remain up to date. Further ensuring that all Honeysuckle Home Care clients are afforded the highest quality of care at all times


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Honeysuckle Home Care to verify any information. View our terms and conditions. Honeysuckle Home Care has an Enhanced Service – more info.