Honeysuckle Home Care

5 Apsley House, 50 High Street, Royal Wootton Bassett, Swindon SN4 7AQ
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9.8 72 Reviews
  • Honeysuckle Home Care, Swindon
Honeysuckle Home Care is a family-run home care provider who supports people to live safely, happily and confidently in their own homes in Swindon, Wiltshire.

Their affordable service offers bespoke care packages, built around your specific needs, wishes and goals in receiving care. The team respect that each client has their own way of living and likes things done a certain way in their home.

They offer a wide range of support, from personal care to support with pets to palliative care. Get in touch with the friendly team who will be happy to discuss your needs and how they could help you.

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Care Provided by Honeysuckle Home Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Honeysuckle Home Care Ltd
  • Person in charge
  • Joanna Lander (Company Director/Register Manager)
  • Admission Criteria
    • No restrictions

Funding & Fees Guide for Honeysuckle Home Care

  • Prices

  • Price List:
    Weekdays 06:00-18:00
    15-minute: £14.52
    30-minute: £22.99
    45-minute: £29.64
    60-minute: £31.46


    Weekdays (Evening) 18:00-06:00
    15-minute: £15.12
    30-minute: £24.20
    45-minute: £30.85
    60-minute: £33.08


    Weekends 06:00-18:00
    15-minute: £15.73
    30-minute: £26.02
    45-minute: £32.07
    60-minute: £35.09


    Weekend (Evenings) 18:00-06:00
    15-minute: £16.34
    30-minute: £28.43
    45-minute: £33.27
    60-minute: £35.70


    Live In care services £1550.00 per week up to £2500.00 depending on levels of support

  • All prices are inclusive of Mileage


    Free services available to Every Honeysuckle Client
    - Free Welfare checks
    - Free coffee morning (Last Thursday of each month)
    - Access to the Community Larder (Health Care Products)

Honeysuckle Home Care Reviews (72)

Total of 72, showing 41-60
9.8

Honeysuckle Home Care has a Review Score of 9.8 (9.833) out of 10, based on 47 reviews in the last 2 years. Over all time Honeysuckle Home Care has 72 reviews.

Overall Experience

  • 62
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Date Published

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Review from Julie D (Daughter of Client) published on 14 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Honeysuckle Care continue to provide an excellent service for my mother. They are very receptive to any minor changes that need to be made to care plans and very flexible in their approach generally. The team of carers are professional, caring in nature and show a genuine interest in my mother’s emotional
needs over and above what is on her care plan.

Reply from Joanna Lander, Registered Manager at Honeysuckle Home Care

Thank you, Julie, for your kind words, it's a pleasure to be supporting your mum.


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Review from Sandy S (Daughter of Client) published on 11 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Honeysuckle Home Care literally swooped in and saved our lives. As a 24/7 family care provider for both parents in a trying situation, I really needed their help and my mums care requirements had increased.
As soon as Honeysuckle came to us, the empathy, care and supportiveness shone through. Every
carer attending to mum was introduced and attentive prior to doing any care calls, and every one of them was/is lovely.
The carers are all kind, thoughtful, efficient, caring, and helpful. I always feel as though any concerns are listened to, respected and dealt with thoughtfully, effectively and with respect.
The office/management are available to us 24/7 via phone, email or text, and open to visit anytime weekdays within working hours.
Having worked as an NHS nurse and in elderly care over the last 40 years I can honestly say that Honeysuckle Home Care are exemplary.
We are extremely grateful to have them as all round care providers.
They also help to keep me sane which is priceless!

Reply from Joanna Lander, Registered Manager at Honeysuckle Home Care

Thank you for kind words, its a pleasure to care for your mum but also feel we add value to your welfare as well.


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Review from K C (Granddaughter of Client) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is amazing, we had an issue which was quickly resolved and the session of care refunded. Thank you.

Reply from Joanna Lander, Registered Manager at Honeysuckle Home Care

Thank you for your feedback, I'm pleased the issue was addressed promptly and resolved in an acceptable timeline for you.


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Review from Wendy D (Aunt of Client) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Honeysuckle Home Care are absolutely outstanding, they go above and beyond caring for my nephew in his own home 24/7. My nephew's complex needs are met with care, understanding and respect, nothing is too much for them. Honeysuckle have helped my nephew overcome major changes in his life. I am extremely
grateful to them and know my nephew is in safe hands with Honeysuckle.

Reply from Joanna Lander, Registered Manager at Honeysuckle Home Care

Thank you for choosing Honeysuckle, it is a pleasure to support and care for your nephew.


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Review from Claire L (Daughter of Client) published on 27 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can highly recommend Honeysuckle Home Care, they were brilliant with my dad. I have recently put a friend of mine in touch with them and I would have no hesitation in putting their name forward again. The office staff go above and beyond and without their support things would have been a lot harder
for us at such a sad time.

Reply from Joanna Lander, Registered Manager at Honeysuckle Home Care

Claire, thank you for your kind words, we pride ourselves on going above and beyond and ensuring our clients and families have a good experience when receiving care.


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Review from Sue H (Daughter of Client) published on 24 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Honeysuckle Care looked after my lovely Mum up until she went into the hospital. Unfortunately, she died in February but I cannot fault the care she received prior to her death. Many thanks to all of the team.

Reply from Joanna Lander, Registered Manager at Honeysuckle Home Care

Thank you for your feedback, its was an absolute pleasure to care for mum and I know she meant a lot to the care team.


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Review from William F (Husband of Client) published on 24 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This provider has cared for my wife for the past twelve months or so.
They are, in my opinion, a very helpful, caring and knowledgeable provider - a very good team, well managed,
and efficient outfit.
Reliability is a very important and key aspect for consideration in a matter such as this and I
have every confidence in this company.

Reply from Joanna Lander, Registered Manager at Honeysuckle Home Care

Thank you for you lovely review, its a pleasure to care for your wife.


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Review from Penny G (Daughter of Client) published on 1 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had been in hospital, on coming home Honeysuckle Home Care team came into for my mum's care needs. Which from the beginning were very challenging as my mum had not had the best of care along the way. They have made my mum and myself feel at ease and her care needs have been met above and beyond
my expectation. I can highly recommend Honeysuckle Home Care for all care needs.

Reply from Joanna Lander, Registered Manager at Honeysuckle Home Care

Thank you for taking the time to complete our review, its a pleasure to be able to deliver the care your mum deserves.


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Review from Barbara C (Daughter of Client) published on 11 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given by Honeysuckle Home Care was excellent. They managed to keep my father cared for in his own home until his health made it necessary for him to move to a care home. I would have no hesitation recommending their service to anyone. Thank you to all who played a part in keeping him at home
until his 96th year as were his wishes.

Reply from Joanna Lander, Registered Manager at Honeysuckle Home Care

Thank you for your feedback, it was a pleasure to care for and support your dad so he could remain at home for as long as possible.


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Review from Jackie C (Wife of Client) published on 3 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care my husband gets. Carers are always reliable and know all the usual ones which is nice as we see the same ones most days. His care is very good. We highly recommend this care agency.

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Review from Barbara F (Daughter of Client) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Had to complain about late calls and the amount of time given on some calls but after complaining this seems to be rectified. Also, invoices weren't given and ended up paying for two months at once.

Reply from Joanna Lander, Registered Manager at Honeysuckle Home Care

Thank you for your honest review which here at Honeysuckle we welcome, we are happy to hear that the timings of the calls have now been rectified and this issue is resolved. In relation to the invoices this feedback has been taken on board and we hope the new process of the office staff delivering your mum's contribution invoices have now resolved this issue. As always it's a pleasure to deliver care to your mum.


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Review from B A (Client) published on 25 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have only been using this for a short time. Have always had great help from all the carers. I am now recovering from a heart attack and need support. Nothing is too much trouble for anybody.

Reply from Joanna Lander, Registered Manager at Honeysuckle Home Care

Thank you, Brenda, it's been and still is a pleasure supporting you in your home.


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Review from Karen R (Granddaughter of Client) published on 3 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Honeysuckle Home Care enough.
My grandmother was diagnosed with dementia two and a half years ago. Between our family, we have all been looking after her. As the dementia has progressed so has my grandmother's needs, it took our family a long time to convince my grandmother to allow
carers in. We started using Honeysuckle three months ago and they are absolutely fantastic! Very professional, it's taken a big weight off our family's shoulders knowing my grandmother enjoys their daily visits. They look after her so well. Five star service!

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Review from K T (Daughter of Client) published on 11 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Good standard of care, all carers have been really good to mum, engaging with her and explaining what they are going to do. Carers are very caring and the office staff are very helpful and accommodating.

Reply from Kirsty Laughlin, Deputy Manager at Honeysuckle Home Care

Thank you for your kind words. It is an absolute pleasure to be visiting your mum daily and we will continue to accommodate to her every day care needs.


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Review from N B (Daughter of Client) published on 27 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so grateful to the Honeysuckle Home Care team who care for Mum. They have shown such kindness and patience in assessing and caring for all of her needs. Their professionalism is second to none and nothing is ever too much trouble.

Reply from Kirsty Laughlin, Deputy Manager at Honeysuckle Home Care

Thank you for your kind words. It is such a pleasure visiting your mum daily and meeting all of her care needs so she can remain living in the comfort of her own home.


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Review from G W (Client) assisted by family/friend published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am satisfied with the service. I look forward to my visit each week, the carers are friendly and keep me company so I don't feel lonely. I enjoy playing my music when the carers are here.

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Review from Martin M (Son of Client) published on 4 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have rapidly become involved in caring for our father since the traumatic loss of his partner. He wants to maintain his independent living so a little bit of regular assistance would be beneficial. Luckily we found Honeysuckle. From the first enquiry, we found Honeysuckle very professional and very
helpful. The staff are very friendly and caring and help Dad with medication, food, drinks, companionship, shopping, domestic tasks and more….
Honeysuckle are always gentle and has a friendly and warm manner with Dad. The management team have been incredibly helpful in keeping us updated via emails and phone calls. Dad has told us how much he enjoys the company of the people that look after him. Honeysuckle really do genuinely care about people and want to help. Thank you so much Honeysuckle for everything you do. We are very impressed with Honeysuckle and have no hesitation to recommend you to anyone.

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Review from Joyce S (Client) assisted by family/friend published on 24 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All my carers are very professional and reliable.

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Review from Kim R (Daughter of Client) published on 15 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Honeysuckle Home Care since December to care for my mother who is in the later stages of dementia. The care provided has been excellent, nothing is too much trouble and they have also given support to my father in helping with the feeding. They treat my mother with the utmost respect
and allow her to keep her dignity. All the carers are fantastic and I feel lucky we chose them to care for my mum.

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Review from C W (Daughter-in-law of Client) published on 28 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so grateful to Honeysuckle Home Care for the way they have responded to our request for help to support my father in law when he himself was adamant that he didn’t need it.
Everyone we have dealt with has been competent, professional and compassionate, and my father in law now looks forward
to his daily visits.
Their approach has been spot on, and being able to see the daily notes on their app is so very useful.

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Current Review Score: 9.8 (9.833)

Overview of Review Score

The Review Score of 9.8 (9.833) out of 10 for Honeysuckle Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 47 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 45 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Honeysuckle Home Care is calculated as follows: ( (235 Excellents x 5) + (25 Goods x 4) + (7 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 269 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Honeysuckle Home Care is based on 45 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (4)

Joanna

Joanna Lander

Job Title: Registered Manager/Owner

Joined: 2021

Jo has over 30 years of experience within the Health and Social Care Sector, starting her career journey as a care worker and progressing over the years to become the care director of a well-known national company, building an extensive knowledge of the sector along the way.
Jo’s passion for her family and delivering high-quality person-centred care to those in need led her to open Honeysuckle Home Care Ltd with her children, Lucy and Sam, where family truly is at the heart of everything, we do at Honeysuckle Home Care.


Jo’s passion and drive for delivering high-quality person-centred care and helping others filter through to each staff member, ensuring that Honeysuckle Home Care truly is one big family, allowing both staff and clients to truly feel valued and a part of the Honeysuckle family.


Lucy

Lucy Crewe

Job Title: Care Director

Joined: 2021

Lucy has over 7 years of experience working in the Health and Social Care Sector, building her own knowledge and experience along the way.


Like Sam, Lucy has been around the sector in childhood, learning from Jo the importance of delivering high-quality person-centred care to those in need and the impact this can have.


Lucy plays a pivotal role here at Honeysuckle Home Care Ltd, working with the client relations team and carers alike to ensure that all care delivered is in line with the clients’’ expectations of time and frequency, while at the same time ensuring that the client's needs are met in full.


Carren

Carren Buckland

Job Title: Training & Compliance Manager

Joined: 2021

Carren has worked in the Health and Social Care Sector, in a variety of different settings, with over 20 years of experience in the sector.


During this time, she has developed a passion for ensuring the provision of high-quality person-centred care, believing the key to this is access to high-quality training and quality assurance processes for all levels of staff.


During her experience, Carren has achieved many qualifications, starting as a carer and achieving her Level 2 NVQ, then working her way to senior carer and obtaining her RQF Level 3 in Health and Social Care. Before developing her own abilities to be able to ensure high-quality training to other staff members further by completing her TAQA assessor and Education and Teaching qualifications at Level 3.

These qualifications have enabled Carren to be in a position to support individuals through their apprenticeship journeys as a development coach for a large nationwide training provider. Before moving on to achieve her TAQA 4, allow Carren to work as an internal verifier and play a role in the support of internal quality assurance processes and further assist more individuals with access to high-quality training within the Health and Social Care Sector.


Carren has recently joined Honeysuckle Home Care Ltd full-time as the training and compliance manager, working alongside other members of the senior leadership team. Thus, enabling Honeysuckle Home Care Ltd to remain responsive to the ever-changing fast-paced Health and Social Care Sector. While at the same time working to develop Honeysuckle Home Care Ltd’s internal in-house training program, as her role as the company’s first aid and moving of people trainer.


Samuel

Samuel Crewe

Job Title: Finance Director

Joined: 2021

Sam joined Honeysuckle Home Care Ltd as the youngest member of Honeysuckle Home Care Ltd’s senior leadership team, working alongside his mum and sister, in this unique family-run business.


Through Jo, Sam has been involved in the Health and Social Care Sector, learning while young the importance of delivering high-quality person-centred care and seeing the impact this can have on an individual’s life.


Sam works hard to oversee the financial aspects of the business, in his position as the financial director. Thus, allowing Honeysuckle Home Care Ltd to be able to truly invest in continuous development opportunities for all and the growth of the business. Furthermore, ensuring that Honeysuckle Home Care Ltd are in a position to be able to source good high-quality external training, which further enables all staff to not only grow personally but ensures that all practices remain up to date. Further ensuring that all Honeysuckle Home Care clients are afforded the highest quality of care at all times


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Honeysuckle Home Care to verify any information. View our terms and conditions. Honeysuckle Home Care has an Enhanced Service – more info.