Honeysuckle Home Care

5 Apsley House, 50 High Street, Royal Wootton Bassett, Swindon SN4 7AQ
Submit a Review
9.8 72 Reviews
  • Honeysuckle Home Care, Swindon
Honeysuckle Home Care is a family-run home care provider who supports people to live safely, happily and confidently in their own homes in Swindon, Wiltshire.

Their affordable service offers bespoke care packages, built around your specific needs, wishes and goals in receiving care. The team respect that each client has their own way of living and likes things done a certain way in their home.

They offer a wide range of support, from personal care to support with pets to palliative care. Get in touch with the friendly team who will be happy to discuss your needs and how they could help you.

Care Provided by Honeysuckle Home Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Honeysuckle Home Care Ltd
  • Person in charge
  • Joanna Lander (Company Director/Register Manager)
  • Admission Criteria
    • No restrictions

Funding & Fees Guide for Honeysuckle Home Care

  • Prices
  • Price List:
    Weekdays 06:00-18:00
    15-minute: £14.52
    30-minute: £22.99
    45-minute: £29.64
    60-minute: £31.46


    Weekdays (Evening) 18:00-06:00
    15-minute: £15.12
    30-minute: £24.20
    45-minute: £30.85
    60-minute: £33.08


    Weekends 06:00-18:00
    15-minute: £15.73
    30-minute: £26.02
    45-minute: £32.07
    60-minute: £35.09


    Weekend (Evenings) 18:00-06:00
    15-minute: £16.34
    30-minute: £28.43
    45-minute: £33.27
    60-minute: £35.70


    Live In care services £1550.00 per week up to £2500.00 depending on levels of support


  • All prices are inclusive of Mileage


    Free services available to Every Honeysuckle Client
    - Free Welfare checks
    - Free coffee morning (Last Thursday of each month)
    - Access to the Community Larder (Health Care Products)


Total of 72, showing 61-72
9.8

Honeysuckle Home Care has a Review Score of 9.8 (9.833) out of 10, based on 47 reviews in the last 2 years. Over all time Honeysuckle Home Care has 72 reviews.

Overall Experience

  • 62
  • 7
  • 3
  • 0
  • 0

Date Published

72
13
26
47
25
Overall Experience  Overall Experience 5.0 out of 5

I am pleased to have the opportunity to express our thanks to Honeysuckle Home Care Ltd for providing a very caring, professional service in delivering the much-needed quality care for my husband, on his recent discharge from Hospital a few months ago.
From my point of view, communication with the
carers and the office is also a much-needed part of being involved and are always on hand to offer advice. Feedback is important and is always given with empathy.
It is very reassuring to know that care and consideration during the daily visits is in good hands, for which we are so grateful.

Reply from Lucy Crewe, Head of care at Honeysuckle Home Care

It is an absolute pleasure and an honour to be looking after your husband, but also a pleasure to be able to support you through what is truly a difficult time for you and your family.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 4.0 out of 5

I have used Honeysuckle Home Care for five weeks. My husband was discharged from hospital. He is visited 4 times per day. They arrive on time, treating him with great care and respect at all times. The staff are very helpful I would certainly recommend them.

Reply from Joanna Lander, Registered Manager at Honeysuckle Home Care

Thank you for your kind words. It was a pleasure to be able to get your husband home and for him to be cared for in the comfort of his own home and not residing in a nursing home as suggested by the hospital. We will continue to work hard to ensure he remains at home with you as I know this is something of great importance to you both.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

I have used Honeysuckle Home Care since April 2021 for both parents and I must say what a fab team, they have helped me enormously through good and bad times and showed dignity and respect for both my mum and dad. We have had laughs and tears as sadly my dad passed in November but I will count them
all as friends. I had many care company's in before honeysuckle and I can honestly say they are the best around Wiltshire. Thank you for your care and support over the last year, and have happily recommended them to those that needed a quality home care company.

Reply from Sam Crewe, Business Manager at Honeysuckle Home Care

Thank you Karen for such a lovely review, it was a honour to care for your dad until the end of his life and was and will be a pleasure to care for your mum.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

I was referred through the NHS. We were very pleased with the presentation and the overall care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, kind, caring.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Honeysuckle Home Care reacted immediately to our request for urgent help for my husband's brother last summer and did a full assessment the following day with care commencing 2 days after that. Each of the carers who visited over 5 months was well trained respectful, kind and mindful of the need for
Covid security. Each took the trouble to speak to my brother in law valuing him as an individual not just as a client. Our request to increase visits was dealt with immediately and on the one occasion when we needed out of hours help it was provided immediately and much appreciated by us living 3 hours away. The staff went over and above with assistance eg buying a new kettle or a pint of milk to take to the house. We loved the app which enabled us to get a report daily after their visit. On admission to residential care, the team kindly cleaned throughout the bungalow and facilitated the move by doing Covid testing. Overall we were delighted and wouldn't hesitate to recommend this company.

Reply from Joanna Lander, Registered Manager at Honeysuckle Home Care

It was a pleasure to care for him and the team are so pleased he has settled well into his new home by family and the sea.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

I am pleased to be able to leave a review for Honeysuckle Home Care. For several months they provided care for my terminally ill relative. The level of care given was exceptional, often under very difficult circumstances. My relative was confident that she was receiving the best care possible and looked
forward to the carers’ visits. Nothing was too much trouble and, as her next of kin, I was kept up to date with any problems that arose.
I live some distance away and was always contacted to make an extra visit if I was needed.
I am so grateful that when the time came I was called by the carers to be by my relative’s side. When it became clear that I was not going to be there in time two carers stayed with her until I arrived. They were very supportive to me and I am so extremely thankful for that. They have also contacted me since to check that I am doing ok.
I highly recommend Honeysuckle Care who will provide an excellent service to those in need of help at home.

Reply from Joanna Lander, Registered Manager at Honeysuckle Home Care

Thank you for our lovely review, It was a pleasure to deliver the care and an honour to be there until the end, I know her wish was not to die alone and we fulfilled that for her. Take care and keep in touch


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 4.0 out of 5

Honeysuckle Home Care provides a kind, flexible and responsive service. Notes made by carers are useful and reassuring for relatives to review. Presence on the High Street makes access to managers, when required, very easy.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Care of my mother couldn't have been put into kinder honest and caring Hands. An amazing team, male and female. Caring professionals and above all humans, not just machines. Good for a laugh and helpful when there's an odd tear. A local team doing all hours and I'm amazed how well they've coped through
Covid. Keep up the good work. Royal Wootton Bassett doesn't know how lucky it is. Many Thanks.

Reply from Joanna Lander, Registered Manager at Honeysuckle Home Care

Thank you Paul, it was an absolute pleasure to care for your mum, she is sadly missed by all of us.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

When I returned from a long hospital stay, everybody at Honeysuckle Home Care looked after me with efficiency and thought. Both the live in carers and subsequent day carers were helpful and did everything I needed. I can highly recommend Honeysuckle Care for your at home health care.

Reply from Joanna Lander, Registered Manager at Honeysuckle Home Care

Thank you John for your review, your last email to us made us smile and your Christmas breakfast looked lovely.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Honeysuckle Home Care has been incredibly supportive and reactive over the last few months. Reacting to and liaising with the social worker allocated to Mum. During a very busy Christmas period, increased Covid and a national care crisis, they have managed to recruit new staff to provide Mum with care
8 hours per day, 7 days per week (previously 4 hours/ weekdays only). All within one month of the request being made.
The communication from the support team is great and the work from the care team has been a fantastic support to me - and Mum.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

I asked Honeysuckle Home Care to provide at short notice some additional care to that which my son was already receiving from the in house company at his supported accommodation. I found their staff to be compassionate and ready to go the extra mile in the difficult circumstances we found ourselves
in.
I have no hesitation in recommending them to care for a relative or friend that find themselves in need of compassionate support.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.833)

Overview of Review Score

The Review Score of 9.8 (9.833) out of 10 for Honeysuckle Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 47 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 45 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Honeysuckle Home Care is calculated as follows: ( (235 Excellents x 5) + (25 Goods x 4) + (7 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 269 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Honeysuckle Home Care is based on 45 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Mar 2023

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

Loading...

Loading

Loading
Loading

Loading

Loading

Loading

Loading

Loading events

Loading

Meet the Team (4)

Joanna

Joanna Lander

Job Title: Registered Manager/Owner

Joined: 2021

Jo has over 30 years of experience within the Health and Social Care Sector, starting her career journey as a care worker and progressing over the years to become the care director of a well-known national company, building an extensive knowledge of the sector along the way.
Jo’s passion for her family and delivering high-quality person-centred care to those in need led her to open Honeysuckle Home Care Ltd with her children, Lucy and Sam, where family truly is at the heart of everything, we do at Honeysuckle Home Care.


Jo’s passion and drive for delivering high-quality person-centred care and helping others filter through to each staff member, ensuring that Honeysuckle Home Care truly is one big family, allowing both staff and clients to truly feel valued and a part of the Honeysuckle family.


Lucy

Lucy Crewe

Job Title: Care Director

Joined: 2021

Lucy has over 7 years of experience working in the Health and Social Care Sector, building her own knowledge and experience along the way.


Like Sam, Lucy has been around the sector in childhood, learning from Jo the importance of delivering high-quality person-centred care to those in need and the impact this can have.


Lucy plays a pivotal role here at Honeysuckle Home Care Ltd, working with the client relations team and carers alike to ensure that all care delivered is in line with the clients’’ expectations of time and frequency, while at the same time ensuring that the client's needs are met in full.


Carren

Carren Buckland

Job Title: Training & Compliance Manager

Joined: 2021

Carren has worked in the Health and Social Care Sector, in a variety of different settings, with over 20 years of experience in the sector.


During this time, she has developed a passion for ensuring the provision of high-quality person-centred care, believing the key to this is access to high-quality training and quality assurance processes for all levels of staff.


During her experience, Carren has achieved many qualifications, starting as a carer and achieving her Level 2 NVQ, then working her way to senior carer and obtaining her RQF Level 3 in Health and Social Care. Before developing her own abilities to be able to ensure high-quality training to other staff members further by completing her TAQA assessor and Education and Teaching qualifications at Level 3.

These qualifications have enabled Carren to be in a position to support individuals through their apprenticeship journeys as a development coach for a large nationwide training provider. Before moving on to achieve her TAQA 4, allow Carren to work as an internal verifier and play a role in the support of internal quality assurance processes and further assist more individuals with access to high-quality training within the Health and Social Care Sector.


Carren has recently joined Honeysuckle Home Care Ltd full-time as the training and compliance manager, working alongside other members of the senior leadership team. Thus, enabling Honeysuckle Home Care Ltd to remain responsive to the ever-changing fast-paced Health and Social Care Sector. While at the same time working to develop Honeysuckle Home Care Ltd’s internal in-house training program, as her role as the company’s first aid and moving of people trainer.


Samuel

Samuel Crewe

Job Title: Finance Director

Joined: 2021

Sam joined Honeysuckle Home Care Ltd as the youngest member of Honeysuckle Home Care Ltd’s senior leadership team, working alongside his mum and sister, in this unique family-run business.


Through Jo, Sam has been involved in the Health and Social Care Sector, learning while young the importance of delivering high-quality person-centred care and seeing the impact this can have on an individual’s life.


Sam works hard to oversee the financial aspects of the business, in his position as the financial director. Thus, allowing Honeysuckle Home Care Ltd to be able to truly invest in continuous development opportunities for all and the growth of the business. Furthermore, ensuring that Honeysuckle Home Care Ltd are in a position to be able to source good high-quality external training, which further enables all staff to not only grow personally but ensures that all practices remain up to date. Further ensuring that all Honeysuckle Home Care clients are afforded the highest quality of care at all times