PerCurra Chelmsford West and Brentwood

S122 Saxon House, 27 Duke Street, Chelmsford CM1 1HT
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9.7 7 Reviews
  • PerCurra Chelmsford West and Brentwood, Chelmsford
Percurra Chelmsford West and Brentwood is a leading private homecare franchise based in Chelmsford City Centre. They cover Chelmsford, Brentwood, Billericay, Braintree and all surrounding areas.

Assistance with everyday tasks can have a huge impact on a person's everyday life - whether it's help with mobility, cooking, cleaning, someone to keep you company or access the community, there are a range of services to suit you.

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Care Provided by PerCurra Chelmsford West and Brentwood

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Terri McKenzie (Managing Director)

Funding & Fees Guide for PerCurra Chelmsford West and Brentwood

  • Prices

  • Prices from £32.50 per hour
    Live-In Care/24 Hour Care - Price on request

PerCurra Chelmsford West and Brentwood Reviews (7)

9.7

PerCurra Chelmsford West and Brentwood has a Review Score of 9.7 (9.676) out of 10, based on 7 reviews in the last 2 years. Over all time PerCurra Chelmsford West and Brentwood has 7 reviews.

Overall Experience

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Review from Caroline W (Niece of Client) published on 24 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is very particular and isn't used to having help, but the carers are so patient with her and I'm starting to see a change in her. I've wanted to get help for her for a long time but she refused. I'm just so glad it's all working well.

Reply from Terri McKenzie, Managing Director at PerCurra Chelmsford West and Brentwood

Thank you for the review. We recognise that not all clients are receptive to having support at home, and this is covered in our training program. After making a few adjustments, we're happy things are working well.


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Review from Susan S (Client) published on 19 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was so poorly that I needed someone to cook and clean for me and occasionally chat with. Percurra's carers did all that with warmth and willingness. They were always concerned about my welfare and considerate of my needs. They brightened up my day and I looked forward to seeing them. They made me
feel less lonely and encouraged me in my efforts to be independent as my health improved. I shall be calling on them again when I become ill again, which is very likely.
Best wishes to PerCurra.

Reply from Terri McKenzie, Managing Director at PerCurra Chelmsford West and Brentwood

We're happy to receive your positive review. It was a pleasure to support you.


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Review from Jean L (Daughter of Client) published on 22 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very lovely caring company. My mum is 95 and in sheltered accommodation. The carers she has met are very kind and helpful. I am very happy with PerCurra. It gives me peace of mind knowing she is being well looked after.

Reply from Terri McKenzie, Managing Director at PerCurra Chelmsford West and Brentwood

We are so pleased to receive this feedback. Thank you!


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Review from Karen M (Daughter of Client) published on 22 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend PerCurra Care to anyone who is looking for care and support for a loved one. They were great at liaising with me before we were ready to start care and help us through the process. My dad was very reluctant to have any help at home, but within a very short space of time, he
was so happy to have the carers visit and said how nice they all were. They provided a range of services, from companionship, food prep, personal care and help around the house.
Percurra were able to adapt to Dad's changing needs over time and were very good at keeping us informed about his needs and any new situations. Their care meant Dad was able to stay at home for much longer than would have been possible without them, and for that, we are very grateful.

Reply from Terri McKenzie, Managing Director at PerCurra Chelmsford West and Brentwood

We're so happy that we were able to help. We appreciate your comprehensive review.


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Review from Jan L (Daughter of Client) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very, friendly, reliable and punctual service, nothing is too much trouble. Very flexible with the shifts and any changes to it. Will do virtually anything I ask to assist and make life easier, not only for my mother but for me as well as I look after her. All the staff are lovely and feel like part
of the family.

Reply from Terri McKenzie, Managing Director at PerCurra Chelmsford West and Brentwood

We are so delighted to be supporting your Mum, the team always speak about how much they enjoy visiting. Thank you for your positive review.


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Review from Pauline C (Mother of Client) published on 27 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant service. The carers arrive on time, are unobtrusive, friendly and very caring. They always ask what else they can do before they leave. Cannot rate them highly enough! Thank you to the team!

Reply from Terri McKenzie, Managing Director at PerCurra Chelmsford West and Brentwood

We are happy to receive your wonderful review. We appreciate your feedback.


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Review from Y L (Stepdaughter of Client) published on 7 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank the staff of Pecurra enough for their care and attention to my Dad. They have stayed past their contracted hours to help in a medical emergency and make him feel cared for with dignity.

Reply from Terri McKenzie, Managing Director at PerCurra Chelmsford West and Brentwood

Thank you! We are delighted to be supporting your dad. We appreciate the positive review.


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Current Review Score: 9.7 (9.676)

Overview of Review Score

The Review Score of 9.7 (9.676) out of 10 for PerCurra Chelmsford West and Brentwood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.976 for PerCurra Chelmsford West and Brentwood is calculated as follows: ( (41 Excellents x 5) + (1 Goods x 4) ) ÷ 42 Ratings = 4.976

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for PerCurra Chelmsford West and Brentwood is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (4)

Terri

Terri McKenzie

Job Title: Owner / Director

Joined: 2021

Hello! I'm Terri McKenzie, the Owner and Director of the Percurra Chelmsford West and Brentwood Branch. I have worked in the Health and Social Care sector for over a decade, in services ranging from residential to clinically complex care.

As the owner of the business, I am passionate about delivering excellent standards of care, and ensuring we recruit professionals who are compassionate and share the Percurra values.

I am proud of the service we provide and my dedicated team, who work hard to ensure our clients are happy and can live independently at home.

If you are looking for exceptional home care, please get in touch to see how we can help.


Chloe

Chloe Scannell

Job Title: Care Coordinator

Joined: 2023

Hello! My name is Chloe. I have experience in various care settings supporting clients with a range of physical disabilities, learning, and complex care needs.


I am extremely passionate about my career and I'm very proud of the work I do as a Care Coordinator. My role involves managing our care team and coordinating our day-to-day operations. I pride myself on being empathetic and driven, with my focus on delivering excellent service to our clients.


Sophie

Sophie Fenton

Job Title: Field Care Supervisor

Joined: 2022

Hi! I'm Sophie. I have worked in Care Services and Customer Service for over 10 years in various settings. I am passionate about helping people and making a difference in their lives by supporting them to remain as independent as possible in their own homes.


In my role as Field Care Supervisor, my main focus is care quality and compliance in the community. I ensure we deliver care and support to the highest standard and support our community team in their professional development.


Sanita

Sanita Slakota

Job Title: Recruiter

Joined: 2024

Hi! I'm Sanita, I manage recruitment, compliance and retention at Percurra Chelmsford. I am an experienced shift Manager within the retail and Healthcare sectors with my specialties being recruitment, training and compliance.

I am committed to recruiting exceptional staff through innovative recruitment solutions, whilst ensuring our team achieves success and thrives.


Frequently Asked Questions about PerCurra Chelmsford West and Brentwood

What Type of Services does PerCurra Chelmsford West and Brentwood offer?

PerCurra Chelmsford West and Brentwood offers Home Care.

How many Carers does PerCurra Chelmsford West and Brentwood employ?

PerCurra Chelmsford West and Brentwood employs 17 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact PerCurra Chelmsford West and Brentwood to verify any information. View our terms and conditions. PerCurra Chelmsford West and Brentwood has a Platinum Service – more info.