AAA Healthcare Agency Ltd

35 Manchester Road, Preston PR1 3YH
Submit a Review
6.0 3 Reviews
  • AAA Healthcare Agency Ltd, Preston
AAA Healthcare Agency provides respectful home care services to people in their own homes.

Home care services include personal care such as help washing or getting out of bed, as well as help with household tasks, complex care, assistance attending appointments etc.

Skilled, dedicated staff treat people needing care with dignity.

Show AAA Healthcare Agency Ltd on the Map

Care Provided by AAA Healthcare Agency Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Samantha Clark (Registered Manager)
  • Admission Criteria
    • Under 18 year olds

Funding & Fees Guide for AAA Healthcare Agency Ltd

  • Prices

  • Private care from £25.00 per hour

  • Prices are quoted based on the needs of the client at the time of enquiry.

AAA Healthcare Agency Ltd Reviews (3)

6.0

AAA Healthcare Agency Ltd has a Review Score of 6.0 (6.000) out of 10, based on 2 reviews in the last 2 years. Over all time AAA Healthcare Agency Ltd has 3 reviews.

Overall Experience

  • 1
  • 1
  • 0
  • 0
  • 1

Date Published

3
1
1
2
1

Review from N A (Daughter of Client) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to emphasise how grateful I am to AAA Healthcare the carers they have provided are to my dads needs and personality, the team go out the extra mile to provide outstanding care, my fathers mental health and wellbeing has improved, I have a peace of mind when I am not there with my father
knowing he has brilliant carers looking after him, my father would not move to any other company, a big round of applause to AAA healthcare team and a big thank you from the out family.

Reply from Abdul Mannan, Operations Manager at AAA Healthcare Agency Ltd

Thank you so much for your kind words - it is an honour to care for your Dad.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J P (Daughter of Client) published on 1 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Absolutely horrendous. I cannot stress enough that this company need to be avoided. This company took on our Dad's care via Social Services towards the end of 2023. Our vulnerable and elderly Father was left without food for almost 24 hours and we realised that vital medication wasn't being given leading
to the deterioration of his health. We found that Dad was left unclean after having an accident almost daily. I could go on!
Any issues raised were replied to by a member of staff who kept calling me 'Hun'!
Of course, as soon as we realised what was happening we moved to a new care agency whose fabulous and caring service really does put this lot to shame.
They should not be allowed anywhere near vulnerable people. They are absolutely despicable.

Reply from Samantha Clark, Registered Manager at AAA Healthcare Agency Ltd

I am really sorry that you feel this way with regard to the care that we provided. We always strive to ensure that the clients that we support are at the heart of everything that we do. Food and drinks were offered to your dad at every opportunity and food was left even if he refused. I cannot comment on the medication. Our carers always wear their uniform but if something has been spilt on their uniform they will take it off. If someone is refusing to let us give personal care then we cannot force the issue as we have to ask for consent. All concerns that we had were raised with Social Services and they were fully aware as well as your family as we did raise our concerns with you too.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Christine (Partner of Client) published on 19 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The team has a good understanding of the care needs and are always respectful to the client. The training is good showing dignity and respect, allowing choices to name a few of the skills they all show. The code of conduct is of a high standard, very polite to the client and family.
Well done to
all who do a difficult job; lots of praise to everyone. Many thanks.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 6.0 (6.000)

Overview of Review Score

The Review Score of 6.0 (6.000) out of 10 for AAA Healthcare Agency Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.000 for AAA Healthcare Agency Ltd is calculated as follows: ( (6 Excellents x 5) + (6 Very Poors x 1) ) ÷ 12 Ratings = 3

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for AAA Healthcare Agency Ltd is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about AAA Healthcare Agency Ltd

What Type of Services does AAA Healthcare Agency Ltd offer?

AAA Healthcare Agency Ltd offers Home Care.

How many Carers does AAA Healthcare Agency Ltd employ?

AAA Healthcare Agency Ltd employs 150 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact AAA Healthcare Agency Ltd to verify any information. View our terms and conditions. AAA Healthcare Agency Ltd has a Platinum Service – more info.