Bluebird Care Caerphilly & Merthyr

Room 5, Birch Suite, Mamhilad House, Mamhilad Park Estate, Pontypool NP4 0HZ
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9.4 6 Reviews
  • Bluebird Care Caerphilly & Merthyr, Pontypool
Bluebird Care Caerphilly & Merthyr supports people in the area to keep living the way they want to. They keep each individual in control of their own care and offer the care and support that service users want, where and when they want it.

Bluebird Care's services are fully personalised and range from check-in visits to full live-in support.

Due to their expertise, the team can provide the extra care and support necessary for people with conditions that require specialist care, such as dementia, Multiple Sclerosis, physical disabilities and more.

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Care Provided by Bluebird Care Caerphilly & Merthyr

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Rhiannon Rees (Registered Manager)

Funding & Fees Guide for Bluebird Care Caerphilly & Merthyr

  • Prices

  • Monday to Friday


    30 minute - £26.85
    45 minute - £31.40
    1 Hour - £34.50


    Weekends


    30 minute - £27.85
    45 minute - £32.40
    1 Hour - £35.50


    Bank Holidays


    30 minute - £53.70
    45 minute - £62.80
    1 Hour - £69.00

Bluebird Care Caerphilly & Merthyr Reviews (6)

9.4

Bluebird Care Caerphilly & Merthyr has a Review Score of 9.4 (9.431) out of 10, based on 5 reviews in the last 2 years. Over all time Bluebird Care Caerphilly & Merthyr has 6 reviews.

Overall Experience

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Date Published

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Review from T J (Daughter of Client) published on 11 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, all carers really helpful, caring and supportive to my Dad's needs. They treat him with dignity and respect that he may take a little longer. Would highly recommend this care provider.

Reply from James Kutchera, Director at Bluebird Care Caerphilly & Merthyr

Thank you so much for your kind words and recommendation. Were truly grateful for your feedback. It means a great deal to our team to know that the premium care and support we provide are making a positive difference. Treating every individual with dignity, respect, and patience is at the heart of what we do, and were so pleased to hear that your dad feels well looked after. Well be sure to share your comments with the carers they will be thrilled to know their efforts are appreciated.Thank you again for taking the time to share your experience.


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Review from D M (Wife of Client) published on 11 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We started with Bluebirds Care in January 2025 and are very happy with the care my husband receives. The carers are all lovely, professional and respectful. My husband even received a bunch of daffodils from them on St. Davids Day, what a lovely personal touch. We are happy with the service provided
and would highly recommend Blebirds Care.

Reply from James Kutchera, Director at Bluebird Care Caerphilly & Merthyr

Thank you so much for your kind words and for taking the time to share your experience with Bluebird Care. Were delighted to hear that you and your husband are happy with the premium care he is receiving.Its especially heartening to know that our carers have made a genuine difference through their professionalism, warmth, and thoughtful gestures like the daffodils on St. Davids Day. Personal touches like these are part of our commitment to delivering not only high-quality support but also truly compassionate, person-centred care.Your recommendation means a great deal to us, and well be sure to pass on your lovely feedback to the team. If theres ever anything more we can do, please dont hesitate to get in touch.


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Review from Sarah M (Granddaughter of Client) published on 7 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff have been fantastic with my grandfather. Having care has put less strain and pressure on the family. We are grateful to all the staff that has helped and supported us throughout a tough time. There have been some that have gone above and beyond, shown dedication to their work. Highly recommended
by all of us. Thank you all.

Reply from James Kutchera, Operations & New Business Manager at Bluebird Care Caerphilly & Merthyr

Thank you so much for your kind words and recommendation! We are truly honored to have been able to support your grandfather and your family during this time. Our team is dedicated to providing premium home care, and it means the world to us to hear that their efforts have made a positive difference. We will be sure to share your appreciation with the staff, especially those who went above and beyond.If theres ever anything more we can do for you, please dont hesitate to reach out. Wishing you and your family all the best.


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Review from Phil F (Son of Client) published on 7 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers have been very professional in their job. Very polite on phone when making contact with myself and leaving notes for myself to read when necessary, also going out of their way to do a bit of shopping i.e. bread and milk

Reply from James Kutchera, Operations & New Business Director at Bluebird Care Caerphilly & Merthyr

Thank you for your kind words and for taking the time to share your experience. Providing premium home care means going the extra mile, and we're so pleased to hear that our carers have been professional, polite, and attentive to your fathers needs. Ensuring clear communication and thoughtful support, even with the little things like shopping, is all part of the care we strive to provide.We truly appreciate your feedback and your trust in our service. If there's anything more we can do for you, please don't hesitate to reach out.


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Review from Lorraine W (Wife of Client) published on 27 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent service provider with lovely carers who treat my husband with respect and dignity.
I have been very impressed with the fact that senior staff have undertaken spot checks on the carers.
The only negative is that sometimes there is not consistency in carers which someone living with dementia
needs.

Reply from James Kutchera, Operations & New Business Manager at Bluebird Care Caerphilly & Merthyr

Thank you for you review. We try very hard to have a consistency of staff, This can be difficult sometimes with sickness and holiday. We will try harder.


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Review from Sarah J (Daughter of Client) published on 12 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided has been excellent. Everyone we have liaised with has been extremely friendly, professional and very thorough in making sure all relevant information is known.

Reply from Cerys Morgan, Registered Manager at Bluebird Care Caerphilly & Merthyr

Thank you so much for your review Sarah. We really do strive to provide an excellent service!


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Current Review Score: 9.4 (9.431)

Overview of Review Score

The Review Score of 9.4 (9.431) out of 10 for Bluebird Care Caerphilly & Merthyr is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.931 for Bluebird Care Caerphilly & Merthyr is calculated as follows: ( (27 Excellents x 5) + (2 Goods x 4) ) ÷ 29 Ratings = 4.931

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Caerphilly & Merthyr is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (4)

James

James Harris

Job Title: Franchise Owner

Joined: 2018

I have a background in franchising across many industries, when Bluebird Care was introduced to me I was encouraged by not only the business opportunity but also the opportunity it presents to be able to make a real difference to people's lives both as an employer but also as a service provider.


James

James Kutchera

Job Title: Operations Director

Joined: 2022

Having worked for 30 years in a wide variety of industries, I joined Bluebird Care in January 2022. I am looking forward to putting some of the knowledge I have gained over this time into the care sector.


Rhiannon

Rhiannon Rees

Job Title: Registered Manager

Joined: 2023

I have worked in the care sector for the past 16 years in a variety of roles, which has given me experience in all aspects of a Care Manager. I currently hold a QCF level 5 in health and social care and am working towards completing my ILM level 5 soon.


I started working for Bluebird Care in September 2023 I have been really welcomed and supported to settle into my job role by all the team.  I am thoroughly enjoying working as part of a Dynamic team, ensuring we provide the best care possible in a person-centred way, for people to maintain independence whilst living in their own home.


Eden

Eden Kemp

Job Title: Care Consultant

Joined: 2022

Hello, I'm Eden. I am the Care Consultant for the branch. 


I am the first point of contact for potential customers looking for care. Alongside this, I deal with all our recruitment and also all our social media!


I have been with Bluebird Care since May 2022 and really enjoy working with a such great team. I have no previous experience in the Care Sector, but I have learned so much in such little time. I previously worked as a Customer Service Advisor in the Manufacturing Industry for 10 years. 


Frequently Asked Questions about Bluebird Care Caerphilly & Merthyr

What Type of Services does Bluebird Care Caerphilly & Merthyr offer?

Bluebird Care Caerphilly & Merthyr offers Home Care.

How many Carers does Bluebird Care Caerphilly & Merthyr employ?

Bluebird Care Caerphilly & Merthyr employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Caerphilly & Merthyr to verify any information. View our terms and conditions. Bluebird Care Caerphilly & Merthyr has a Platinum Service – more info.