Bluebird Care Caerphilly & Merthyr
Room 5, Birch Suite, Mamhilad House, Mamhilad Park Estate,
Pontypool
NP4 0HZ
Monday to Friday
30 minute - £26.85
45 minute - £31.40
1 Hour - £34.50
Weekends
30 minute - £27.85
45 minute - £32.40
1 Hour - £35.50
Bank Holidays
30 minute - £53.70
45 minute - £62.80
1 Hour - £69.00
Bluebird Care Caerphilly & Merthyr has a Review Score of 8.4 (8.409) out of 10, based on 2 reviews in the last 2 years. Over all time Bluebird Care Caerphilly & Merthyr has 2 reviews.
Review from Lorraine W (Wife of Client) published on 27 September 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from James Kutchera, Operations & New Business Manager at Bluebird Care Caerphilly & Merthyr
Thank you for you review. We try very hard to have a consistency of staff, This can be difficult sometimes with sickness and holiday. We will try harder.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Sarah J (Daughter of Client) published on 12 April 2023
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Cerys Morgan, Registered Manager at Bluebird Care Caerphilly & Merthyr
Thank you so much for your review Sarah. We really do strive to provide an excellent service!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 8.4 (8.409) out of 10 for Bluebird Care Caerphilly & Merthyr is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.909 for Bluebird Care Caerphilly & Merthyr is calculated as follows: ( (10 Excellents x 5) + (1 Goods x 4) ) ÷ 11 Ratings = 4.909
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Bluebird Care Caerphilly & Merthyr is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.
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Job Title: Franchise Owner
Joined: 2018
I have a background in franchising across many industries, when Bluebird Care was introduced to me I was encouraged by not only the business opportunity but also the opportunity it presents to be able to make a real difference to people's lives both as an employer but also as a service provider.
Job Title: Operations Director
Joined: 2022
Having worked for 30 years in a wide variety of industries, I joined Bluebird Care in January 2022. I am looking forward to putting some of the knowledge I have gained over this time into the care sector.
Job Title: Registered Manager
Joined: 2023
I have worked in the care sector for the past 16 years in a variety of roles, which has given me experience in all aspects of a Care Manager. I currently hold a QCF level 5 in health and social care and am working towards completing my ILM level 5 soon.
I started working for Bluebird Care in September 2023 I have been really welcomed and supported to settle into my job role by all the team. I am thoroughly enjoying working as part of a Dynamic team, ensuring we provide the best care possible in a person-centred way, for people to maintain independence whilst living in their own home.
Job Title: Customer Support Officer
Joined: 2022
Hello, I am Margaret and I have worked for Bluebird Care for 2 Years, first as a carer and then as a Customer Support Officer. My role is Creating care plans for potential clients which is a job I love to do. I have worked in the care sector for at least 20 years and during that time as a carer have Tupeed from care provider to other care providers, I was offered this role which I could not refuse And am quite happy to carry on working until I retire
Job Title: Care Consultant
Joined: 2022
Hello, I'm Eden. I am the Care Consultant for the branch.
I am the first point of contact for potential customers looking for care. Alongside this, I deal with all our recruitment and also all our social media!
I have been with Bluebird Care since May 2022 and really enjoy working with a such great team. I have no previous experience in the Care Sector, but I have learned so much in such little time. I previously worked as a Customer Service Advisor in the Manufacturing Industry for 10 years.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Caerphilly & Merthyr to verify any information. View our terms and conditions. Bluebird Care Caerphilly & Merthyr has a Platinum Service – more info.
