Visiting Angels South Middlesex

Vista Centre, 50 Salisbury Road, London, Hounslow TW4 6JQ
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9.9 28 Reviews
  • Visiting Angels South Middlesex, Hounslow
A premium quality home care company providing personalised care.

Visiting Angels - South Middlesex believes that home care can be different, so they want to help people to live well in their own home.

They provide personalised companionship care, traditional home help, medication assistance, personal care, and complex home care including palliative care to help people remain living in their own homes.

Visiting Angels - South Middlesex is a home care company with a difference and are of the opinion that delivering consistently high-quality care can only be achieved by following the company ethos of being truly carer centric. They have a stringent recruitment procedure, followed by 10-12 weeks of in-house training to ensure they offer premium quality care. Investing in staff means caregivers stay with the company longer, and importantly, provides a continuity of care for you, or your loved one.

Visiting Angels is a global leader in providing quality home care. They started operating 22 years ago, originating in Philadelphia, USA, and have now moved over to the UK. Its Regional Office is in the Hounslow area, and serves all communities from Hillingdon, Hounslow, Twickenham, Whitton, West Ealing down to Hampton, Hampton Hill, Sunbury on Thames, Shepperton, Walton on Thames and from Ashford Surrey across to Staines on Thames and surrounding areas.

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Care Provided by Visiting Angels South Middlesex

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Leah Murray (Registered Care Manager)
  • Admission Criteria
    • Over 18 Adult Care

Funding & Fees Guide for Visiting Angels South Middlesex

  • Prices

  • £33.00 per hour and the same flat rate for weekends

  • Due to the bespoke nature of the care we offer our clients, we will carry out an individual free home visit assessment and tailor your premium care to your specific needs. Please call to discuss your needs and pricing.


    We offer competitive rates for an award-winning, premium-quality home care company.
    We charge a flat hourly rate which includes weekends.

Visiting Angels South Middlesex Reviews (28)

Total of 28, showing 1-20
9.9

Visiting Angels South Middlesex has a Review Score of 9.9 (9.930) out of 10, based on 19 reviews in the last 2 years. Over all time Visiting Angels South Middlesex has 28 reviews.

Overall Experience

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Date Published

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Review from M B (Daughter of Client) published on 11 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Visiting Angel (VA) comes to take my mother out for a couple of hours on a regular basis. This gives us full time carers at home some respite and it is a wonderful opportunity for mum to socialise. Mum gets on really well with our VA he is punctual, friendly, good fun, unfailingly considerate and
kindhearted. He is always thinking of different places to take Mum and she feels safe and cared for at all times. The overall service has been impressive and we know we can rely on Visiting Angels which is extremely reassuring. I would like to add the communication with the team has been excellent.

Reply from Andrew Murray, Managing Director at Visiting Angels South Middlesex

Thank you so much for your kind words! We're delighted to hear that your mother enjoys her time with her Angels and that our service has provided both respite and reassurance for your family. It's wonderful to know that your mum feels safe, cared for, and enjoys her outings. Your feedback means a lot to us, and we truly appreciate your recognition of our team's dedication and communication. We look forward to continuing to support you and your mum.


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Review from Maureen H (Client) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first day to now we have been extremly pleased with the help that we have needed all of the staff are very polite and helpful nothing is to much trouble.

Reply from Andrew Murray, Managing Director at Visiting Angels South Middlesex

Thank you for your wonderful feedback review! We're so pleased to hear that you've had a positive experience with our Angels and office team. Your kind words mean a lot to us, and we're grateful for the opportunity to support you.


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Review from Rajbinder C (Daughter of Client) published on 11 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just wanted to leave a review for the compassionate, loving and dedicated carers team at Visiting Angels namely, one staff member in particular being the main carer and 2 other staff members.
Our dad was a 94 year old dementia patient and sadly, recently passed away.
We as a family, wanted to Thank
them all for the great love, care and understanding they showed our dad whilst caring for him.
The main carer for dad, had a wonderful, compassionate personality and a lot of passion and dedication for his job. He always arrived with a big smile and a hearty laughter.
They were all, always very respectful, calm and patient with a lot of empathy and understanding and being a dementia patient, this would put dad at ease straight away. The qualities required to be excellent carers came through naturally in the team and we couldn't have asked for more caring, compassionate and loving people to be caring for our dad. It has all been very much appreciated by the family!!

Reply from Andrew Murray, Managing Director at Visiting Angels South Middlesex

Thank you so much for your lovely review. It was an honor to care for your dad, and we are all truly grateful to have been a part of his journey. Your message means the world to our Angel carer and our care team, and we will cherish the memories we had caring for your dad. Our deepest condolences to you and all your family.


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Review from Glenda J (Client) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, all staff helpful and caring for me especially one staff member in particular.

Reply from Andrew Murray, Managing Director at Visiting Angels South Middlesex

Thank you so much for your kind and heartfelt words. We are truly honoured to have been a part of your dad's care journey, and it means the world to the manager and our whole team that we could provide the love, compassion, and support he deserved.Caring for your dad was a privilege, and we are especially touched to hear how much comfort and joy our Angel carers brought to him. We deeply appreciate your recognition of their dedication, empathy, and warmth-it is at the heart of everything we do at Visiting Angels.Please know that your family remains in our thoughts, and we are here for you should you ever need us.With deepest sympathy and gratitude.


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Review from M F (Client) published on 24 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy seeing my carers. Have had Visiting Angels for several years and are the best company I have had. All help me with my condition and make me comfortable and enjoy their chats.
Well done to all the team. Thank you.

Reply from Andrew Murray, Managing Director at Visiting Angels South Middlesex

Thank you so much for your kind words and wonderful care review! Your feedback inspires us to keep providing the best home care possible. Thank you for your trust and for being part of our Visiting Angels family!


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Review from H C (Wife of Client) published on 15 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our 'Angel' always turns up promptly and is unfailingly friendly and courteous but also deferential. He complies with any requests we have, carries our luggage to the door and is very helpful and good company. We look forward to his visits each Wednesday. My husband is not easy to please but Visiting
Angels are just perfect.

Reply from Andrew Murray, Managing Director at Visiting Angels South Middlesex

Thank you so much for your wonderful 5-star care review. We are very grateful for your kind words and thrilled to hear that you are having a positive experience with your Angel. Your feedback motivates us to continue providing exceptional home care. Thank you again for trusting us at Visiting Angels South Middlesex.


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Review from Pam W (Daughter of Client) published on 12 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The ladies that came to see my Mum and cook for her were very friendly. Even though my Mum didn't know them, she says very happy to see them.
They were on time and spent the full hour with Mum. Completed all the tasks that were asked of them with no trouble.
When there was a problem they contacted
me promptly and we made things right straight away.
The carers were also available at short notice.
Very impressed with the service. Will definitely use them again when Mum's normal carer is away.

Reply from Andrew Murray, Managing Director at Visiting Angels South Middlesex

Thank you for the wonderful 5-star review! We're delighted to hear you and Mum were pleased with our respite home care service and our Angels. We look forward to serving you again soon!


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Review from Alison M (Daughter of Client) published on 14 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really excellent reliable Service. It's never easy having strangers in your home but the lovely friendly staff make this so much easier.
My mum enjoys having a chat with them and listening to their stories.

Reply from Andrew Murray, Managing Director at Visiting Angels South Middlesex

Thank you for the 5-star care review. We are thrilled to hear that the Angels are providing a great service for your mum. If there's anything else we can do at Visiting Angels South Middlesex please do not hesitate to let us know.


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Review from Peter F (Client) published on 12 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall a very good job has been done. The only thing to date that I have pointed out is that if my appointment is changed in any way, that I am informed. That could be the carer, the time, etc. Otherwise, well done!

Reply from Andrew Murray, Managing Director at Visiting Angels South Middlesex

We truly appreciate your 5-star review, and your support and trust in us at Visiting Angels South Middlesex. If you have any further feedback or need extra assistance, please don't hesitate to reach out.


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Review from Francesca K (Client) published on 12 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I love Visiting Angels. The service I received was outstanding, I cannot fault them. The carer is amazing. Thank you. I spent the day at the local hospital having an operation on my right ankle, he was there for me. Thank you.

Reply from Andrew Murray, Managing Director at Visiting Angels South Middlesex

We are thrilled to hear that you had such a positive experience during your recent care visit. We are there if you ever need any extra support in the future. Your feedback at Visiting Angels South Middlesex is greatly appreciated!


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Review from Chris H (Husband of Client) published on 11 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting Angels provides wonderful care at home for my wife, who has dementia, and I. Our carer gives her exercise at home, takes her for walks and helps with all the domestic work that she and I can no longer manage.

Reply from Andrew Murray, Managing Director at Visiting Angels South Middlesex

Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you are both having a positive experience with our home care services. Our Visiting Angels team is dedicated to providing the highest quality home care and support, and your kind words are truly appreciated.


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Review from Dave H (Husband of Client) published on 28 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very impressed with the company from when the manager visited us to discuss the type of care that my wife needed, he listened to my wife and arranged her care, he also selected the carers that felt would be better for her needs. They have been looking after for two weeks and her well-being has
improved a lot, we are both very impressed with the service that we have received, well done.

Reply from Andrew Murray, Managing Director at Visiting Angels South Middlesex

Thank you so much for your kind words and positive review! We are thrilled to hear that you have had a great experience with the support we are providing. Our team is dedicated to ensuring the best possible service and your feedback means a lot to us and our Angels. We appreciate your trust in us.


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Review from Melissa A (Daughter of Client) published on 28 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad's carers have been excellent. He feels more confident to do daily tasks with a Visiting Angels carer there to help when needed. He and myself feel his carers are supportive, helpful and very patient with him, especially as he has Parkinson's and has slowed down a lot. It's comforting to the family
knowing he has someone there to help him when he is struggling.

Reply from Andrew Murray, Managing Director at Visiting Angels South Middlesex

Your positive feedback is truly heart-warming and it means a lot to our team.
We are thrilled to hear that you are having a positive experience and we are committed to maintaining high standards that you've come to expect from Visiting Angels South Middlesex. Your satisfaction is our top priority.
Thank you, once again, for taking the time to share your thoughts. We value your feedback and it inspires our Angels to continually improve and provide the best possible experience for our clients.


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Review from Ellen H (Power of Attorney of Client) published on 13 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you all for the excellent care provided. The carers do a great job and the management are excellent. I am always informed immediately of any issues that arise and both management and carers sort any issues out very professionally. Nothing is too much trouble. I am so impressed with you all and
can't thank you enough for the excellent service.

Reply from Andrew Murray, Managing Director at Visiting Angels South Middlesex

Thank you so much for your kind words and positive review! We are thrilled to hear that you have a great experience with our service. It is a pleasure for our Angels and we all truly appreciate your feedback. Thanks again Ellen for taking the time to share your experience.


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Review from A B (Client) assisted by family/friend published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

One staff member came to my house and recommend a certain carer to me. I have always been very pleased. I enjoy his company and he is always very thoughtful and respectful of my needs.

Reply from Andrew Murray, Managing Director at Visiting Angels South Middlesex

We are glad to hear that our Care Manager at the Meet the Care Giver meeting has carefully matched the Angel carer to your needs. Your kind words inspire our Angel to continue delivering our best. Thank you again to you and your family for taking the time to leave such a positive review!


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Review from Joyce B (Wife of Client) published on 21 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my husband is first class in every way, we couldn't ask for better carers. That also goes for management. They certainly are 'Visiting Angels'.

Reply from Andrew Murray, Managing Director at Visiting Angels South Middlesex

Thank you so much for your five star review! We are thrilled to hear that you are having a fantastic experience with your Angels. Your satisfaction is our top priority and we're delighted that we are meeting your expectations.


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Review from Josephine B (Client) published on 30 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the service I'm getting at the moment. Girls very helpful and friendly.

Reply from Andrew Murray, Managing Director at Visiting Angels South Middlesex

Thank you for your review. We are delighted that you are happy with both the Angel carers and service received.


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Review from Paul K (Son of Client) published on 29 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The managing director from Visiting Angels and his excellent team provided care for my father after a bad fall, which turned into end-of-life care. The team were well beyond expectations, caring for my father in a way that I could not match, and providing him with comfort and friendship. At a time that
was sad in the knowledge of where we were heading, I was completely comforted that they did such a great job. Checking medication, ordering, reworking the apartment, and keeping me in touch with all events. In these last few months, they were not an agency, they were friends and family, and I am deeply in gratitude for their professionalism, friendship and knowledge. They made my father's last few weeks comfortable and involved. I cannot recommend them enough.

Reply from Andrew Murray, Managing Director at Visiting Angels South Middlesex

You are very welcome! We all at the Visiting Angels family are greatly appreciative of your kind review and are delighted to know that you and your family had a positive experience with our Angels services. We're truly grateful for your wonderful feedback in your online review. Your kind words inspire our Angels to continue delivering our very best. Thank you for taking the time to leave such a positive review! And thank you for choosing Visiting Angels


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Review from Caroline S (Daughter of Client) published on 22 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting Angels have been wonderful providing care for my mum since my dad passed away. Staff are extremely caring and really go the extra mile. The managing director is always available to answer any questions we have and has also been extremely helpful during difficult times. I would highly recommend
Visiting Angels.

Reply from Andrew Murray, Managing Director at Visiting Angels South Middlesex

You are very welcome! We all, at the Visiting Angels family, are greatly appreciative of your kind review and are delighted to know that you and your family have had positive experiences with our Angel's services. We're truly grateful for your wonderful feedback in your online review. Your kind words inspire our Angels to continue delivering their very best. Thank you again, to you and your family, for taking the time to leave such a positive review! Thank you for choosing Visiting Angels.


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Review from Gary G (Son of Client) published on 13 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting Angels have always been very helpful with my mum's care.
They selected a carer to suit her personality and hit the nail on the head!
My mum has definitely come on leaps and bounds in her rehabilitation. Her carer is a lovely lady who is very kind and considerate to her needs.
An overall
100% in my opinion!

Reply from Andrew, Managing Director at Visiting Angels South Middlesex

We appreciate your amazing five-star review. We are glad your mum is improving with the support of your 'Visiting Angel'. Thank you for trusting us with your mum's care.


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Current Review Score: 9.9 (9.930)

Overview of Review Score

The Review Score of 9.9 (9.930) out of 10 for Visiting Angels South Middlesex is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.930 for Visiting Angels South Middlesex is calculated as follows: ( (106 Excellents x 5) + (8 Goods x 4) ) ÷ 114 Ratings = 4.93

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Visiting Angels South Middlesex is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (5)

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Meet the Team (10)

Leah

Leah Murray

Job Title: Registered Care Manager

Joined: 2023

Registered Care Manager


Ashley

Ashley Bailey

Job Title: Remote Operations and Quality Assurance Manager

Joined: 2021

Remote Operations and Quality Assurance Manager


Sarah

Sarah Newby

Job Title: Care Manager

Joined: 2023

Care Manager


Mercedes

Mercedes Carbo Aranda

Job Title: Care Coordinator

Joined: 2024

Care Coordinator


Andrew

Andrew Murray

Job Title: Managing Director

Joined: 2021

My passion for caring for the elderly started way back when I was 14. I had volunteered at a local nursing home playing the clarinet to the elderly every Sunday. From then, I always had it in my mind that one day I would run a home care service of some kind. Years went by and naturally, my career digressed and spanned from working within different industries such as finance, retail and more recently in aviation for a global airline. Whilst I have worked in these industries, the thought never left my mind to go back to care.


Today, I am proud to be running the new South Middlesex branch for Visiting Angels and giving back to my community. With the help of my great carers, we are providing and looking after the elderly and giving them something to look forward to every day.


My late grandmother always said I was destined to work in care and I am so happy I can fulfil this with the help of my supportive team with me.


Melissa

Melissa Antao Kolawole

Job Title: Digital Marketing Content Manager

Joined: 2023

Digital Marketing Content Manager


Paul

Paul Murray

Job Title: Director

Joined: 2021

My background has primarily been working in hospital care as a radiographer within radiation oncology.


My extensive experience ranges from clinical, educational and management roles both abroad (Middle East) and within the NHS. The majority of my time was mainly in the West London / South Middlesex area.


Because of this, I have been only too aware of the importance of good quality home care and support in both my professional and family life.


Visiting Angels give me and my family the opportunity to support caregivers by providing them with better pay and conditions, industry-leading training and education. This will enable them to give consistently higher standards of in-home quality care to our local community


Hayley

Hayley Talbot

Job Title: Care Supervisor

Joined: 2022

Care Supervisor - CQC Regulated Clients


Julie

Julie McDonald

Job Title: Care Supervisor

Joined: 2021

Care Supervisor Non-CQC Regulated Clients


Lannette

Lannette Manalo Murray

Job Title: Marketing Director

Joined: 2021

Family means the world to me and caring for my loved ones is just top of the list. Growing up with Filipino roots, values and respect is a natural given. Knowing my family is safe and well is a priority. I am very excited about what Visiting Angels’ ethos has to offer. By showcasing a different level of service of care in the home, I hope we too will make you and your family feel at ease with our level of premium care.


My background includes Marketing and Customer Services from many global organisations (Airline, Retail, and Electronics to name a few), I am also a Parent Governor at our children’s school (Resources Committee, Admissions Chair). I want to be able to use this opportunity to give back to our community with all the experience I’ve gained over the years.


I am proud and honoured to be part of the Visiting Angels team bringing to you care for your family within the South Middlesex area.


Frequently Asked Questions about Visiting Angels South Middlesex

What Type of Services does Visiting Angels South Middlesex offer?

Visiting Angels South Middlesex offers Home Care.

How many Carers does Visiting Angels South Middlesex employ?

Visiting Angels South Middlesex employs 28 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Visiting Angels South Middlesex to verify any information. View our terms and conditions. Visiting Angels South Middlesex has a Platinum Service – more info.