Visiting Angels South Middlesex

Vista Centre, 50 Salisbury Road, London, Hounslow TW4 6JQ
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9.9 28 Reviews
A premium quality home care company providing personalised care.

Visiting Angels - South Middlesex believes that home care can be different, so they want to help people to live well in their own home.

They provide personalised companionship care, traditional home help, medication assistance, personal care, and complex home care including palliative care to help people remain living in their own homes.

Visiting Angels - South Middlesex is a home care company with a difference and are of the opinion that delivering consistently high-quality care can only be achieved by following the company ethos of being truly carer centric. They have a stringent recruitment procedure, followed by 10-12 weeks of in-house training to ensure they offer premium quality care. Investing in staff means caregivers stay with the company longer, and importantly, provides a continuity of care for you, or your loved one.

Visiting Angels is a global leader in providing quality home care. They started operating 22 years ago, originating in Philadelphia, USA, and have now moved over to the UK. Its Regional Office is in the Hounslow area, and serves all communities from Hillingdon, Hounslow, Twickenham, Whitton, West Ealing down to Hampton, Hampton Hill, Sunbury on Thames, Shepperton, Walton on Thames and from Ashford Surrey across to Staines on Thames and surrounding areas.
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Care Provided by Visiting Angels South Middlesex

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Leah Murray (Registered Care Manager)
  • Admission Criteria
    • Over 18 Adult Care

Funding & Fees Guide for Visiting Angels South Middlesex

  • Prices

  • £33.00 per hour and the same flat rate for weekends

  • Due to the bespoke nature of the care we offer our clients, we will carry out an individual free home visit assessment and tailor your premium care to your specific needs. Please call to discuss your needs and pricing.


    We offer competitive rates for an award-winning, premium-quality home care company.
    We charge a flat hourly rate which includes weekends.

Visiting Angels South Middlesex Reviews (28)

Total of 28, showing 21-28
9.9

Visiting Angels South Middlesex has a Review Score of 9.9 (9.930) out of 10, based on 19 reviews in the last 2 years. Over all time Visiting Angels South Middlesex has 28 reviews.

Overall Experience

  • 25
  • 3
  • 0
  • 0
  • 0

Date Published

28
5
11
19
9

Review from C K (Sister of Client) published on 23 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I think when someone is ill and "on in years", the greatest gift they can receive is time and my brother's carers give that in abundance. They are never rushed.
I would like to thank them for the high level of care they give to my brother, and I commend them for their high level of professionalism.
Great
friendly, responsive office staff also.

Reply from Andrew Murray, Managing Director at Visiting Angels South Middlesex

We are delighted that you had such a great and meaningful experience with Visiting Angels. We will pass this feedback on to our Angels who all take a lot of pride in their work. We appreciate you for leaving us this kind review and is a pleasure looking after your brother.


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Review from David V (Son of Client) published on 17 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting Angels have been very responsive and easy to communicate with throughout the time they cared for my father. They never missed a visit and would inform my father of the schedule of carers each week, so that he knew who to expect. They were able to increase the number of visits when asked and
even provided cover at short notice when my father needed extra care one weekend. All the carers were very kind and patient with my father who was a very demanding client!

Reply from Andrew Murray, Managing Director at Visiting Angels South Middlesex

Thank you so much for taking the time to leave us this wonderful review. We appreciate the fantastic review and are glad we could be of service to you and your father.


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Review from M N (Wife of Client) published on 4 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Appreciate the care provided for my husband, who has dementia, by most of the carers.

Reply from Andrew, Managing Director at Visiting Angels South Middlesex

Thank you very much for taking the time to leave us a review, it is very much appreciated by our team.


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Review from S S (Daughter of Client) published on 14 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care that my mum receives from Visiting Angels is generally excellent. One carer comes more frequently. Mum responds well to her and is very well cared for. One carer came a long way and, although the care she gave was very good, the journey had been difficult for her.
Problems are always dealt
with quickly and efficiently, with a contact readily available.

Reply from Andrew Murray, Managing Director at Visiting Angels South Middlesex

Thank you so much for taking the time to leave us this amazing review. We appreciate the fantastic review and are glad we could be of service.


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Review from C C (Daughter of Client) published on 10 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are very pleased with the service. Our preferred carer is wonderful and my mum is very well cared for. Even when this carer is not available, the managing director always finds us someone suitable to cover. He is very hands-on and always makes us feel valued. Lovely company and would
highly recommend.

Reply from Andrew, Managing Director at Visiting Angels South Middlesex

Thank you for taking the time to provide a five-star rating. We will share this with the team to let them know to keep up the amazing work. Your opinion is valued greatly and it helps us maintain an excellent standard of service to our clients.


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Review from M C (Client) published on 24 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What an amazing team of people. My uncle can be tricky at times, but Visiting Angels always bring a smile to his face. Nothing is too much trouble and the level of care is very high. Timings are impeccable and notification is always given if any delay, which is very rare. To find a care package for
my uncle, I thought was going to be a struggle, but Visiting Angels live up to their name and I can speak very highly of them all. Thank you, Visiting Angels, you have taken away some of the stress of looking after an elderly relative and given my uncle care to a very high standard.

Reply from Andrew Murray, Managing Director at Visiting Angels South Middlesex

Thank you so much, for your five-star review! We will share this with the team, to let them know to keep up the amazing work and thank you, for trusting us.


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Review from David C (Client) published on 1 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A breath of fresh air and a new life entered my life when Visiting Angels moved in. I, with their expert help, feel rejuvenated. Well done Angels by name and Angels by deed. Health is vital and Angels have helped restore mine. God bless them.

Reply from Andrew Murray, Managing Director at Visiting Angels South Middlesex

Our pleasure, so glad our Angels have helped support you and we are glad to be part of your progress back to better health. We appreciate all your feedback and five-star review, thank you.


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Review from Jon M (Client) published on 23 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great carer and the office was very responsive and the staff was very friendly with all my personal care. The office was able to answer all my questions and great value for money and hope to use them in the future.

Reply from Andrew Murray, Managing Director at Visiting Angels South Middlesex

Thank you, we are keen to help wherever we can, and this review really means a lot to us.


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Current Review Score: 9.9 (9.930)

Overview of Review Score

The Review Score of 9.9 (9.930) out of 10 for Visiting Angels South Middlesex is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.930 for Visiting Angels South Middlesex is calculated as follows: ( (106 Excellents x 5) + (8 Goods x 4) ) ÷ 114 Ratings = 4.93

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Visiting Angels South Middlesex is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (5)

UK Carer Centric Team of the Year 2024 - Finalist

Recipient: Visiting Angels South Middlesex

Date: Friday 22 Nov 2024 More details

Runner Up Care Giver of the Year 2023 - South Region

Recipient: Visiting Angels South Middlesex

Date: Friday 01 Dec 2023 More details

Top 20 Large & Mid-size Home Care Groups 2023

Recipient: Visiting Angels

Date: Wednesday 31 May 2023 More details

News (7)

News

Previous Events

There are no previous events for Visiting Angels South Middlesex

Meet the Team (10)

Leah

Leah Murray

Job Title: Registered Care Manager

Joined: 2023

Registered Care Manager

Ashley

Ashley Bailey

Job Title: Remote Operations and Quality Assurance Manager

Joined: 2021

Remote Operations and Quality Assurance Manager

Sarah

Sarah Newby

Job Title: Care Manager

Joined: 2023

Care Manager

Mercedes

Mercedes Carbo Aranda

Job Title: Care Coordinator

Joined: 2024

Care Coordinator

Andrew

Andrew Murray

Job Title: Managing Director

Joined: 2021

My passion for caring for the elderly started way back when I was 14. I had volunteered at a local nursing home playing the clarinet to the elderly every Sunday. From then, I always had it in my mind that one day I would run a home care service of some kind. Years went by and naturally, my career digressed and spanned from working within different industries such as finance, retail and more recently in aviation for a global airline. Whilst I have worked in these industries, the thought never left my mind to go back to care.

Today, I am proud to be running the new South Middlesex branch for Visiting Angels and giving back to my community. With the help of my great carers, we are providing and looking after the elderly and giving them something to look forward to every day.

My late grandmother always said I was destined to work in care and I am so happy I can fulfil this with the help of my supportive team with me.

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Melissa

Melissa Antao Kolawole

Job Title: Digital Marketing Content Manager

Joined: 2023

Digital Marketing Content Manager

Paul

Paul Murray

Job Title: Director

Joined: 2021

My background has primarily been working in hospital care as a radiographer within radiation oncology.

My extensive experience ranges from clinical, educational and management roles both abroad (Middle East) and within the NHS. The majority of my time was mainly in the West London / South Middlesex area.

Because of this, I have been only too aware of the importance of good quality home care and support in both my professional and family life.

Visiting Angels give me and my family the opportunity to support caregivers by providing them with better pay and conditions, industry-leading training and education. This will enable them to give consistently higher standards of in-home quality care to our local community

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Hayley

Hayley Talbot

Job Title: Care Supervisor

Joined: 2022

Care Supervisor - CQC Regulated Clients

Julie

Julie McDonald

Job Title: Care Supervisor

Joined: 2021

Care Supervisor Non-CQC Regulated Clients

Lannette

Lannette Manalo Murray

Job Title: Marketing Director

Joined: 2021

Family means the world to me and caring for my loved ones is just top of the list. Growing up with Filipino roots, values and respect is a natural given. Knowing my family is safe and well is a priority. I am very excited about what Visiting Angels’ ethos has to offer. By showcasing a different level of service of care in the home, I hope we too will make you and your family feel at ease with our level of premium care.

My background includes Marketing and Customer Services from many global organisations (Airline, Retail, and Electronics to name a few), I am also a Parent Governor at our children’s school (Resources Committee, Admissions Chair). I want to be able to use this opportunity to give back to our community with all the experience I’ve gained over the years.

I am proud and honoured to be part of the Visiting Angels team bringing to you care for your family within the South Middlesex area.

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