Visiting Angels Central Surrey

Winton House, Wintonlea, Monument Way West, Woking GU21 5EN
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9.9 32 Reviews
  • Visiting Angels Central Surrey, Woking
Visiting Angels Central Surrey believe that high-quality care should be personalised, consistent, and unrushed.

They provide a full range of care services including Live in Care, personal care, domestic assistance, companionship and respite care, dementia care and palliative Care.

Their “angels” undergo a comprehensive recruitment process, including rigorous training and support to provide the best care. The angels are compassionate and dedicated, receiving better pay and are encouraged to take personal development opportunities. The carer-centric philosophy ensures that the carers are well taken care of and remain loyal to the company, thus ensuring continuity and consistency of care for their clients.

The visiting angels’ assessment process allows them to offer a bespoke care and support plan tailored to your needs.

Communities covered include Weybridge, Byfleet, Chobham, Knaphill, Horsell, Addlestone, Woking, Guildford and the surrounding areas.

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Care Provided by Visiting Angels Central Surrey

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Marie Rigg (General Manager)

Funding & Fees Guide for Visiting Angels Central Surrey

  • Prices

  • £29.50 per hour

  • Due to the nature of the care we offer our clients, we will carry out an individual assessment and tailor your care to your needs. Please call to discuss your needs and pricing. We offer a flat hourly rate including weekends.

Visiting Angels Central Surrey Reviews (32)

Total of 32, showing 1-20
9.9

Visiting Angels Central Surrey has a Review Score of 9.9 (9.939) out of 10, based on 19 reviews in the last 2 years. Over all time Visiting Angels Central Surrey has 32 reviews.

Overall Experience

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Review from Sarah R (Daughter of Client) published on 12 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Visiting Angels Central Surrey team helped my dad to stay in his own home for as long as possible. The carers were kind and compassionate and used their initiative to see what needed to be done.
They were also flexible when my dad needed an additional visit each day and responsive if I phoned with
a query.
I would definitely recommend Visiting Angels to families looking for care.
Thank you.

Reply from Marie Rigg, General Manager at Visiting Angels Central Surrey

We would like to thank you for taking the time to write such a wonderful review. We will pass your compliments on to our caregivers who I know will miss visiting your dad. We would like to wish your dad all the best in his new home.


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Review from Martin P (Son of Client) published on 16 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting Angels assisted during Mum's Christmas stay with us - excellent service, a great help, and really did put the word 'Care' into Carers. Would certainly use it again or recommend it. Very many thanks.

Reply from Marie Rigg, General Manager at Visiting Angels Central Surrey

Thank you for taking the time to write this review. It was a pleasure to look after your mum during her Christmas stay with you. I will pass on to the care givers your lovely compliments.


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Review from A G (Stepdaughter of Client) published on 9 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The family would like to say a huge thank you for all the kindness and expertise the Angels have shown us over the years. I could not recommend the Angels highly enough.

Reply from Alison Troubridge, Registered Manager at Visiting Angels Central Surrey

Thank you so much for your kind words! We're deeply touched and grateful for your appreciation. It has been an absolute privilege to support your family over the years, and we're honoured to have made a positive impact.


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Review from J B (Grandson of Client) published on 19 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting Angels looked after my grandfather in his final days and were very accommodating to all our requests. They made my family feel at ease and made his last days very comfortable. I am very grateful. Thank you, Angels!

Reply from Marie Rigg, General Manager at Visiting Angels Central Surrey

Thank you for your review and I will pass on your lovely comments to our Angels.


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Review from John W (Son of Client) published on 14 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service. Very supportive. Always delivers full service for all of the allotted time. My father enjoys the visits.

Reply from Marie Rigg, General Manager at Visiting Angels Central Surrey

Thank you so much for taking the time to write a review for us. I am pleased to know that your father enjoys his visits from our Angels and that they are delivering an excellent service.


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Review from Paula G (Daughter of Client) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting Angels cared for my mother for 12 months. They were supremely flexible with different care packages, trying to find the one that best suited my mother. The carers consistently demonstrated great skill and strategies in trying to support someone who turned out to be such a tricky and resistant
client as her dementia progressed. I would highly recommend them.

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Review from Bryan B (Husband of Client) published on 11 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service.
Pleased to use your service again or recommend.

Reply from Marie Rigg, General Manager at Visiting Angels Central Surrey

Thank you for taking the time to write a review and that you would use us again or recommend our services.


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Review from Caroline M (Daughter of Client) published on 4 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting Angels cared for my elderly mum for almost a whole year. Their care and compassion for both Mum and me was second to none. They are an amazing bunch of people and I would recommend them to anybody.

Reply from Marie Rigg, General Manager at Visiting Angels Central Surrey

Thank you for your review and I will ensure that your comments are passed on to our wonderful 'Angels'.


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Review from Ernst T (Stepson of Client) published on 21 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional care, exceptional team! I cannot express enough gratitude for our carers' wonderful care of my stepmom. Their compassion, professionalism, and genuine kindness created a supportive environment that made a difference. I wholeheartedly recommend them to anyone in search of top-notch care.
A heartfelt thank you for your outstanding service!

Reply from Marie Rigg, General Manager at Visiting Angels Central Surrey

Thank you so much for taking the time to write such a glowing review regarding our 'Angels' and the care provided. I will ensure that this is passed on to our 'Angels'.


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Review from Justin H (Son of Client) published on 27 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Words cannot express my gratitude for one staff member in particular. He is truly one of the most remarkable souls I have ever encountered. True kindness, he has gone above and beyond for my father on countless occasions. Without Visiting Angeles, we would have been lost. Thank you!

Reply from Marie Rigg, General Manager at Visiting Angels Central Surrey

Thank you for the wonderful words of praise for our 'Angel' and I will ensure that this is shared with him.


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Review from Sara M (Daughter of Client) published on 22 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with Visiting Angels right from the beginning. We needed carers very suddenly, following my mother’s injury, and I was amazed how quickly we were able to establish a visiting care routine. All the carers I have met have been professional and compassionate and seem happy in
their job. It has been very easy to alter the care provision and react to changes in circumstances as my mother’s needs evolved. Overall, I am very happy that we picked Visiting Angels from the agencies listed.

Reply from Marie Rigg, General Manager at Visiting Angels Central Surrey

I am pleased that we were able to support your mother and were reactive to meet her evolving needs and that our team of 'Angels' were professional and compassionate. I will share these comments with our team.


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Review from Emily H (Daughter of Client) published on 22 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’ve never come across someone more caring and who goes above and beyond like the carer does from Visiting Angels. When my brother and I can’t get to my Dad quick enough he offers to go even if he’s not working. I feel so much more at ease knowing that he and his team are providing my dad with the best
possible care. Thank you so much.

Reply from Marie Rigg, General Manager at Visiting Angels Central Surrey

Thank you so much for taking the time to submit such a lovely review. I will ensure that your lovely comments are passed on to our team of 'Angels'.


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Review from Peter W (Husband of Client) published on 28 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are both very pleased with the care provided so far.

Reply from Marie Rigg, General Manager at Visiting Angels Central Surrey

Thank you so much for taking the time to complete a review and that our Angels are delivering a great service.


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Review from Steve C (Husband of Client) published on 30 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly and efficient.

Reply from Alison Troubridge, Registered Manager at Visiting Angels Central Surrey

We greatly appreciate your feedback! We strive to provide exceptional service and are delighted that we met your expectations.
Thank you for choosing Visiting Angels.


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Review from E W (Client) published on 16 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a live-in carer arranged by another company, I changed to Visiting Angels. Having new carers visit me has enabled me to stay in my own home where I want to be. The staff are handy and helpful and I love seeing their cheery faces. They make me laugh and appreciate anything they do for me. Thank
you Visiting Angels.

Reply from Marie Rigg, General Manager at Visiting Angels Central Surrey

Thank you so much for taking the time to write such a lovely review. Our Angels are just as happy to see you as you are to see them.


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Review from Jo W (Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting Angels is exactly that!
I needed help after breaking my leg with keeping on top of daily housework and chores. I have two large dogs!
The service was put in place within a couple of days of our meeting and every day, without fail, the carers arrive. They check with me what I need doing on
the day and just get on with the job.
Each carer is very efficient, considerate and thoughtful and always asks if there is anything else I need or they can do for me.
My recovery will only be a few months but in the meantime, Visiting Angels has made my life so much easier and bearable. Highly recommend their service.

Reply from Marie Rigg, General Manager at Visiting Angels Central Surrey

Thank you so much for your wonderful review, I will ensure that your positive comments are passed on to our Angels.


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Review from B R (Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed help with washing and dressing in the mornings and evenings, following a shoulder operation. The carers were professional and friendly and arrived on time. The help given enabled me to help myself after about ten days.

Reply from Marie Rigg, General Manager at Visiting Angels Central Surrey

Thank you for taking the time to send in a review and I am pleased that we were able to assist in a speedy recovery.


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Review from Ruth G (Daughter of Client) published on 6 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Visiting Angels has been a positive experience of care as they are my father's first carers. I provide most of the care for my father, however, the carers provide the personal care. I have appreciated having the same carers so I have been able to build a relationship and find ways of working together.
The consistency has been helpful for my father and he has been treated respectfully and with dignity.

Reply from Marie Rigg, General Manager at Visiting Angels Central Surrey

Thank you so much for taking the time to leave your positive review regarding the care given to your father from our Visiting Angels team.


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Review from Caroline B (Daughter of Client) published on 30 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was recommended Visiting Angels by a friend who used their services and can now understand why they came highly recommended. My mum is bed-bound and being cared for in a nursing home but needed someone to visit on days I am unable. Visiting Angels met both Mum and I in the care home to establish what
was required out of the visit and were incredibly sensitive and intuitive to Mum's needs. Visiting Angles matched the perfect carer to visit, she just knows what Mum wants to talk about and is very engaging, kind and thoughtful. Already I have seen a huge improvement in my mum's mental health, she now seems so much more relaxed and happier. I can't thank Visiting Angles enough.

Reply from Marie Rigg, General Manager at Visiting Angels Central Surrey

Thank you so much for your kind review, I am glad that your mum is enjoying her visits from Visiting Angels and I will pass on your kind words to the carer that visits.


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Review from Y B (Friend of Client) published on 9 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed to have a senior family member transported, cared for her, between her care home in Wimbledon to a family birthday party in Surrey for her daughter, and return.
Visiting Angels - Central Surrey were recommended to us by my friend who is a user of your services. Setting up this service provision
offered us the support we needed and saved a family member from undertaking these journeys.
You set this up for us and chose your senior carer to manage this important task. I am delighted to say that it all went extremely well.
She was superb in her timekeeping for the collection and delivery as required. We found her not only professional but also understanding of our situation given her charge has dementia and is elderly. She gave total, kind and understanding care. When it was time to return, Vanessa sought me out & briefed me on the final step of her evening's work.
The lady being cared for was thrilled to be afforded kindness and professional care, and all in an unobtrusive way.
Thank you.

Reply from Marie Rigg, General Manager at Visiting Angels Central Surrey

Thank you for your glowing review. I will ensure that your comments are passed on to our senior carer. It was a pleasure to support your senior family member to be able to attend the celebrations.


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Current Review Score: 9.9 (9.939)

Overview of Review Score

The Review Score of 9.9 (9.939) out of 10 for Visiting Angels Central Surrey is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.939 for Visiting Angels Central Surrey is calculated as follows: ( (107 Excellents x 5) + (7 Goods x 4) ) ÷ 114 Ratings = 4.939

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Visiting Angels Central Surrey is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (3)

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Meet the Team (2)

Marie

Marie Rigg

Job Title: General Manager

Joined: 2021

I have worked within the care sector for a great many years, I started as a care worker and then progressed through to Senior Carer, Field Care Supervisor, Manager, Registered Manager and am now proud to be working with Visiting Angels, Central Surrey as General Manager.
Over the years I have seen a variety of standards of care which has made me determined to ensure that everyone gets the quality care and support they deserve, my role gives me the opportunity to expand our services and provide that premium quality care that customers have come to expect from our valued team of caregivers, we like to call them Angels.
We know that our Angels are brilliant, caring, professional people doing amazing work. Too often homecare workers are under-appreciated but at Visiting Angels we put carers at the centre of our business to make sure they can deliver a truly person-centred premium quality service to you or your loved ones.
One of my personal aspirations has always been to make a difference in people's lives, whenever and wherever I can, and I have been drawn by the genuine emphasis on premium quality care at Visiting Angels and believe in their ethos, values, and culture. I am proud to now be working with Visiting Angels, Central Surrey, and look forward to seeing the company continue to provide the excellent care for which it has already gained a name.


Alison

Alison Troubridge

Job Title: Registered Manager

Joined: 2022

I have 10 years of experience in social care. Starting as a care worker I then progressed to senior care worker before becoming a care coordinator. I am very proud to become part of the team at Visiting Angels as a Registered Manager.


Being passionate about care and having seen over the years the pressure and stress that short visits, poor pay, and no travel time can put on both care workers and providers alike I was drawn to the carer centric values of Visiting Angels. With minimum hourly visits, travel time and constant support from management our Angels are able to provide person-centred care helping people to continue to live at home happily and independently with their friends and family. I am pleased to be a part of a team delivering the standard of care I would want my own family to receive.


Frequently Asked Questions about Visiting Angels Central Surrey

What Type of Services does Visiting Angels Central Surrey offer?

Visiting Angels Central Surrey offers Home Care.

How many Carers does Visiting Angels Central Surrey employ?

Visiting Angels Central Surrey employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Visiting Angels Central Surrey to verify any information. View our terms and conditions. Visiting Angels Central Surrey has a Platinum Service – more info.