Visiting Angels Central Surrey

Winton House, Wintonlea, Monument Way West, Woking GU21 5EN
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9.9 32 Reviews
  • Visiting Angels Central Surrey, Woking
Visiting Angels Central Surrey believe that high-quality care should be personalised, consistent, and unrushed.

They provide a full range of care services including Live in Care, personal care, domestic assistance, companionship and respite care, dementia care and palliative Care.

Their “angels” undergo a comprehensive recruitment process, including rigorous training and support to provide the best care. The angels are compassionate and dedicated, receiving better pay and are encouraged to take personal development opportunities. The carer-centric philosophy ensures that the carers are well taken care of and remain loyal to the company, thus ensuring continuity and consistency of care for their clients.

The visiting angels’ assessment process allows them to offer a bespoke care and support plan tailored to your needs.

Communities covered include Weybridge, Byfleet, Chobham, Knaphill, Horsell, Addlestone, Woking, Guildford and the surrounding areas.

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Care Provided by Visiting Angels Central Surrey

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Marie Rigg (General Manager)

Funding & Fees Guide for Visiting Angels Central Surrey

  • Prices

  • £29.50 per hour

  • Due to the nature of the care we offer our clients, we will carry out an individual assessment and tailor your care to your needs. Please call to discuss your needs and pricing. We offer a flat hourly rate including weekends.

Visiting Angels Central Surrey Reviews (32)

Total of 32, showing 21-32
9.9

Visiting Angels Central Surrey has a Review Score of 9.9 (9.939) out of 10, based on 19 reviews in the last 2 years. Over all time Visiting Angels Central Surrey has 32 reviews.

Overall Experience

  • 30
  • 2
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Date Published

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Review from J K (Daughter of Client) published on 6 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always polite and respectful. My mum loves them coming to visit every day. They ensure her safety to a very high standard. I would recommend them to anyone.

Reply from Marie Rigg, General Manager at Visiting Angels Central Surrey

Thank you for your kind comments and I am glad that your mum looks forward to our 'angels' visiting every day. I will pass your comments on to our team.


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Review from Alison S (Daughter of Client) published on 23 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At the age of 98 and completely compos mentis, my mum was finding it very tiring to get her evening meal ready; this tiredness plus a bout of dehydration had led to several falls in the home, happily all without injury. She took some persuading, but on the recommendation of my best friend, whose father
is cared for by Visiting Angels, we contacted Visiting Angels, and with great professionalism, the assessment was carried out, and I am happy to report that since they took over her care in the evening, we have had no falls because she doesn't get so tired anymore.
She tells me all about the different carers and how kind they all are. Without Visiting Angels, my sister and I would be very worried, and this arrangement means everyone can relax, so many thanks all-round.
Any query is dealt with straight away by the office, and I cannot tell you how pleasing it is to phone a number and not hear a recorded message with options and a long wait ahead, but an instant reply by a real person!

Reply from Marie Rigg, General Manager at Visiting Angels Central Surrey

Thank you for such a glowing review. I am so pleased that we have met your expectations and that your mum is doing so well with our support. I 'will ensure that your kind words are passed on to our team of 'Angels'.


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Review from S B (Client) assisted by family/friend published on 7 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting Angels is very good. Timekeeping is good. Cleanliness of home is very good. Care workers leave my house clean and tidy. I like all the care workers, they are all lovely and very friendly.

Reply from Marie Rigg, General Manager at Visiting Angels Central Surrey

Thank you for your review and I am pleased that you are happy with the service and care workers we are providing.


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Review from Wendy G (Client) published on 30 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having used carers before, I couldn't believe the difference when I changed to Visiting Angels and was sorry I hadn't done it before. All the carers I've had, have been professional, caring, gentle and nothing is too much trouble. I wouldn't hesitate in recommending them to others.

Reply from Marie Rigg, General Manager at Visiting Angels Central Surrey

Thank you for your lovely comments on our Angels and I will ensure that these are passed on.


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Review from Sonia V (Wife of Client) published on 22 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Visiting Angels previously and that is why we chose them again. Very professional and the carer was great with my husband. She helped him as he requested and was wonderful company. Thank you for looking after my husband so well.

Reply from Alison Troubridge, Registered Manager at Visiting Angels Central Surrey

Thank you so much for your kind words, and we're glad to know that our caregiver was able to provide the care your husband needed. We are grateful for your positive feedback and hope that you will continue to use our services in the future.


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Review from Craig L (Son of Client) published on 2 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was reticent about this move to 1st Homecare, but at nearly 90 years old, it was time! His carer has been absolutely wonderful, balancing that tricky mix between professionalism, doing the job and companionship. My dad is full of praise and his mood has clearly improved, I'm very grateful.

Reply from Marie Rigg, General Manager at Visiting Angels Central Surrey

Dear CL, thank you so much for your positive review and I will ensure that his carer is informed of the great job she is doing.


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Review from C H (Nephew of Client) published on 12 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So far I have to say the Visiting Angels have been a gift from Heaven. They are polite, and professional and their timekeeping is immaculate. I hope the Angels have enjoyed my Uncle and I as much as we have enjoyed them, from the excellent carer in the morning to the others later on. My Uncle and I
particularly like one other carer too. Thanks for the excellent service and equally important these days is the fact that Visiting Angels are reasonably priced.

Reply from Marie Rigg, General Manager at Visiting Angels Central Surrey

Thank you very much for your positive review, we are delighted that you are so happy with the service received from our Angels and that your uncle is receiving excellent care. I will ensure that this is past on to our team of Angels.


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Review from Peter W (Son of Client) published on 18 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can the family, please, thank you, for the kind assistance you gave Mum. Mum always looked forward to your visits and the kindness you showed her. Whenever we met any of the Visiting Angels, they were always so upbeat, gentle and thoughtful. Please pass on our thanks.

Reply from Marie Rigg, General Manager at Visiting Angels Central Surrey

Thank you for your kind words of appreciation for our team of Visiting Angels and I will ensure that these are passed on to them. I am glad to know that the quality care that was delivered to your mum, was done with kindness and thoughtfulness and reflected our high standards.


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Review from K O (Daughter of Client) published on 2 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so grateful to Visiting Angels for their care in looking after our father. I cannot mention names but certain carers have been amazing and been very committed to looking after Dad. Thank you for everything you have done for us.

Reply from John Madete, Manager at Visiting Angels Central Surrey

Thank you very much, we are delighted that you are so happy with the service received and it is great to hear that your caregiver did a fantastic job.


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Review from N M (Son of Client) published on 22 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers themselves cared well for my dad and went the extra mile to make sure he was ok. However, the organisation Visiting Angels were sometimes disorganised. Communication took a while to get going.

Reply from Marie Rigg, General Manager at Visiting Angels Central Surrey

Thank you for your review. I am sorry that your overall experience with the management team was not up to our usual standard and can now assure you that the management structure has been changed along with our procedures for communication within the team. I will pass on your compliments regarding the care for your dad to our wonderful 'Angels'.


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Review from H G (Daughter of Client) published on 2 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Angels team were a wonderful addition to Mum's care when she came out of the rehab unit following a stroke. Once the NHS care stopped they stepped in and were able to offer exactly the kind of care Mum needed. Predominantly we needed someone there to make sure Mum was safe doing everyday things
like getting in and out the shower, never invading her privacy but adding a sense of security knowing someone was there at the same time every day, should she need them. Luckily personal care wasn’t needed, but knowing someone was coming in every day was a godsend to us if we couldn’t be there due to work and family commitments. Continuity of care was good, and this was important to us. The Angels were also excellent at understanding Mum's needs and maintaining boundaries. Also very important for someone who is very independent and keen to get back to full health as fast as possible. Highly recommended! Thank you all for your care and help in getting Mum back to herself.

Reply from John Madete, Finance Director at Visiting Angels Central Surrey

Thank you so much for your review, I will ensure that your compliments are passed on to our 'Angels'. I am pleased to know that we were able to provide quality care and support for your mother until she was back on her feet.


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Review from R V (Client) published on 17 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care provided and would definitely use them again so my wife and children can go on holiday, knowing that I am in the care of experts. 100% Visiting Angels.

Reply from Patrick Thompson, Managing Director at Visiting Angels Central Surrey

Thank you for the kind review. I know our team enjoyed supporting you and miss your humour.


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Current Review Score: 9.9 (9.939)

Overview of Review Score

The Review Score of 9.9 (9.939) out of 10 for Visiting Angels Central Surrey is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.939 for Visiting Angels Central Surrey is calculated as follows: ( (107 Excellents x 5) + (7 Goods x 4) ) ÷ 114 Ratings = 4.939

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Visiting Angels Central Surrey is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (3)

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Meet the Team (2)

Marie

Marie Rigg

Job Title: General Manager

Joined: 2021

I have worked within the care sector for a great many years, I started as a care worker and then progressed through to Senior Carer, Field Care Supervisor, Manager, Registered Manager and am now proud to be working with Visiting Angels, Central Surrey as General Manager.
Over the years I have seen a variety of standards of care which has made me determined to ensure that everyone gets the quality care and support they deserve, my role gives me the opportunity to expand our services and provide that premium quality care that customers have come to expect from our valued team of caregivers, we like to call them Angels.
We know that our Angels are brilliant, caring, professional people doing amazing work. Too often homecare workers are under-appreciated but at Visiting Angels we put carers at the centre of our business to make sure they can deliver a truly person-centred premium quality service to you or your loved ones.
One of my personal aspirations has always been to make a difference in people's lives, whenever and wherever I can, and I have been drawn by the genuine emphasis on premium quality care at Visiting Angels and believe in their ethos, values, and culture. I am proud to now be working with Visiting Angels, Central Surrey, and look forward to seeing the company continue to provide the excellent care for which it has already gained a name.


Alison

Alison Troubridge

Job Title: Registered Manager

Joined: 2022

I have 10 years of experience in social care. Starting as a care worker I then progressed to senior care worker before becoming a care coordinator. I am very proud to become part of the team at Visiting Angels as a Registered Manager.


Being passionate about care and having seen over the years the pressure and stress that short visits, poor pay, and no travel time can put on both care workers and providers alike I was drawn to the carer centric values of Visiting Angels. With minimum hourly visits, travel time and constant support from management our Angels are able to provide person-centred care helping people to continue to live at home happily and independently with their friends and family. I am pleased to be a part of a team delivering the standard of care I would want my own family to receive.


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