SeaShell (Epping Forest & Harlow)

Epping Civic Building, 2nd Floor, 323 High Street, Epping CM16 4BZ
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Top 20 award
9.8 27 Reviews
  • SeaShell (Epping Forest & Harlow), Epping
SeaShell is a local, family-run, premium home care company covering Epping Forest and Harlow. SeaShell provides premium home care to their clients and a premium career to their carers. They have also committed a portion of their profits to providing free end-of-life care to those in need. SeaShell are supported by an advisory board made up of experienced local healthcare professionals, to ensure they provide holistic care. #CareWithADifference

Their services include personal care, medication support, overnight, respite, end-of-life and palliative care, companionship, light housekeeping, meal preparation, transport assistance and more.

Why SeaShell?

Industry Leading Expertise
•        Sean (co-owner and care manager) has worked in community care in the area for over ten years
•        Their Advisory Board is made up of local senior healthcare professionals who have more than 130 years of combined experience

Exceptional Care and Carers
•        Their care calls are for a minimum of one hour and they co-ordinate all care needs to ensure they deliver a thoughtful and holistic service
•        Their carers benefit from a comprehensive learning and development programme, a structured career path and are rewarded with a market leading rate of pay and profit-sharing scheme

Community Commitment
•        They believe quality care should be accessible for all, which is why they have committed a portion of their profits to free end-of-life care for those in need

They are registered with the Care Quality Commission (CQC), you can rest assured that the service you receive is fully regulated, inspected and rated. They are also members of the UK Homecare Association and the Essex Care Association to ensure that they are at the forefront of national and local best practice for care.

Contact SeaShell to discuss your needs or book an appointment via their website.

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Care Provided by SeaShell (Epping Forest & Harlow)

  • Type of Service
  • Home Care Provider
  • Nursing Agency
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Person in charge
  • Sean Gulrajani (Manager)

SeaShell (Epping Forest & Harlow) Reviews (27)

Total of 27, showing 21-27
9.8

SeaShell (Epping Forest & Harlow) has a Review Score of 9.8 (9.800) out of 10, based on 8 reviews in the last 2 years. Over all time SeaShell (Epping Forest & Harlow) has 27 reviews.

Overall Experience

  • 26
  • 1
  • 0
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Date Published

27
0
2
8
19

Review from D T (Client) published on 13 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have found SeaSheel to be professional and very reliable.

Reply from Michelle Gulrajani, Owner at SeaShell (Epping Forest & Harlow)

Thank you for your feedback - it is always a pleasure seeing you!


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Review from Theresa C (Daughter of Client) published on 7 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

SeaShell has been outstanding with its care for our mother from the very beginning. We were very lucky to have experienced their professional and compassionate care. Their knowledge of care is truly outstanding and exceptional and gave us, as a family, the peace of mind that our mother had the best
care. Our mother was never rushed, and she enjoyed her daily chats with the carers. The daily update on the care plan was very detailed, which would highlight any concerns straight away. A very impressive service. It enabled our mother to stay in her own home right until the end, which is what we all strived for. We cannot thank all the staff enough for making this possible. We are extremely grateful, and we are happy to recommend SeaShell for the care provided. True professionals.

Reply from Michelle Gulrajani, Owner at SeaShell (Epping Forest & Harlow)

Thank you so much, Theresa; your mother was a joy to be around, and we are so glad we could help her. We will all miss her very much.


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Review from Matthew D (Son of Client) published on 29 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have managed my parents care for almost 5 years now so have experienced working many different care companies, most of which sadly didn’t meet the standards which would give me peace of mind. Now my mother lives with me in Chigwell in an annexe in the garden.
I feel so very lucky to have found
Seashell. Their professionalism and attention to detail has been first class from the outset. They followed my instructions to the letter whilst bringing with them a relaxed atmosphere and pleasant conversation with my mother. They ensured all her needs taken care of. Medications were administered correctly and personal hygiene assisted. Communication with management was very good.
A big thank you to all the staff for taking care of my mother. It’s given me much peace of mind and enabled me to get on with my life knowing my mother is in the very best hands.

Reply from Michelle Gulrajani, Owner at SeaShell (Epping Forest & Harlow)

Thank you so much Matt, it’s a pleasure to look after your mother and we are so pleased we have been able to help!


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Review from Julie G (Daughter of Client) published on 19 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Seashell has surpassed our expectations from day one. Seashell has listened to our parents and provided tailored care. We are so very reassured with Seashells' daily updates and how they have adapted the care plan to mirror health issues. My parents are not rushed, the carer patiently motivates them
respectfully and communicates so knowingly, (obviously highly skilled in care and especially dementia). Simultaneously, I have felt a huge burden lifted from my shoulders, without feeling guilty; I have been able to have respite, with the awareness that my parents are safe, enjoying their visit as a social event. We, as a family, are particularly consoled with the Seashell advisory board of health professionals, and comforted by the sponsored palliative service provision, which evidences the ethics and caring nature of the Seashell care team. Thank you from all our family. I am extremely grateful and happy to recommend Seashell as a trustworthy, reliable, proficient care provider.

Reply from Michelle Gulrajani, Owner at SeaShell (Epping Forest & Harlow)

Thank you so much for taking the time to provide this feedback and for trusting us to support your parents. We are delighted that you have found our service so effective.


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Review from Terry M (Brother-in-law of Client) published on 13 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The advice and guidance provided by SeaShell (Epping Forest & Harlow) following my Brother-in-Law's discharge from hospital was superb. The care manager, as well as being professional and compassionate, clearly understands the workings of the many NHS and county council services that should be made
available. His advice, guidance and personal assistance quickly helped us engage the services of many departments and get the right equipment and care for my Brother-in-Law to enable him to be cared for safely at home.

Reply from Michelle Gulrajani, Owner at SeaShell (Epping Forest & Harlow)

Thank you for your feedback! We are glad we could help at such a critical time for your Brother-in-Law.


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Review from Stephanie M (Daughter of Client) published on 10 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The support received from Seashell, in terms of care and advice to us as a family, has been exceptional. The manager is punctual, delivers his promises and is very professional in everything he does. He is an experienced and compassionate carer. He has offered the highest level of personal care to our
mother; showering her, washing her hair, applying body creams and medication as part of her daily routine.
He is like one of the family, and I have really valued his help and advice.

Reply from Michelle Gulrajani, Owner at SeaShell (Epping Forest & Harlow)

Thank you so much, Stephanie - it is an absolute pleasure to care for your mother and assist you and your family. Your mother is a delight to assist and brightens up our day!


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Review from Val H (Daughter of Client) published on 29 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided by Seashell for my parents has been outstanding.
The carer has been able to encourage my parents to eat better and follow daily routines through a lovely mixture of humour, persistence and an uncondescending approach, which brings out the best in them.
The visits are written up
in detail, and concerns are shared very promptly.
Contact with the office has been very supportive and quick, listening effectively to our needs.

Reply from Michelle Gulrajani, Owner at SeaShell (Epping Forest & Harlow)

Thank you, it is a pleasure to support your parents! We really appreciate your feedback.


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Current Review Score: 9.8 (9.800)

Overview of Review Score

The Review Score of 9.8 (9.800) out of 10 for SeaShell (Epping Forest & Harlow) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for SeaShell (Epping Forest & Harlow) is calculated as follows: ( (48 Excellents x 5) ) ÷ 48 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for SeaShell (Epping Forest & Harlow) is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (2)

Sean

Sean Gulrajani

Job Title: Owner, Care and Client Manager

Joined: 2010

Sean is an experienced healthcare professional and has worked in the local area for over 10 years, with much of this time spent as a care manager for another domiciliary care company rated as outstanding by CQC in the area. Sean has a nursing background, a Certificate of Higher Education in Applied Health Studies and a Level 5 Diploma in Management and Leadership.


Michelle

Michelle Gulrajani

Job Title: Owner, Office Manager

Joined: 2007

Michelle has worked in HR and Finance for corporate multinational organisations (in London and Zurich) for over 14 years and has significant client service and business management experience. Michelle is a Chartered Accountant and Tax Advisor with a 1st in Economics and Accounting from Bristol University.


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