Falcon-Care Blackburn

Suite 11, The Saturn Centre, Greenbank Technology Park, Challenge Way, Blackburn BB1 5QB
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8.7 14 Reviews
Falcon-Care's aim is to deliver the highest standard of care and customer service to all clients and their families or advocates. They are passionate about the quality of care they provide to clients and their ethos is echoed by their staff through their ongoing hard work and commitment within their roles.

Falcon-Care are experts in the homecare industry and has been delivering high standards of care to the community for over 5 years. They provide experienced carers, nurses, and support workers to care homes as well as client’s own homes. They work alongside local authorities, Clinical Commissioning groups and the NHS as well as private clients to provide person centred care tailored to client’s needs.

Rigorous recruitment and selection processes ensure that they only employ devoted care workers who they believe demonstrate the best moral standards and are able to deliver quality care and support to those they care for.

Every applicant who wishes to join Falcon-Care must undergo a robust recruitment process which consists of checks including a full advanced DBS check, proof of identity including rights to work, written professional and character references, in depth interview process and induction programme if successful.

Falcon-Care pride themselves on the extensive training they provide for all staff members, including specialised training in Dementia Care and End of life and Palliative care. All staff continue training and development throughout their career with Falcon-Care, including but not limited to Mandatory annual updates, Online training, Short Diploma Courses, and long Qualification Diploma courses.

Like the attributes of the White Falcon, Carers are strong, loyal, focussed, caring, determined, and aspire to deliver the highest quality person centred care.

Their Mission is simple
"Delivering excellence in care and support whilst going above and beyond to support the local communities"
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Care Provided by Falcon-Care Blackburn

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Samantha Pilkington (Registered Manager)

Funding & Fees Guide for Falcon-Care Blackburn

  • Prices

  • £26.00 per hour

  • No additional fees on bank holidays

Falcon-Care Blackburn Reviews (14)

8.7

Falcon-Care Blackburn has a Review Score of 8.7 (8.735) out of 10, based on 6 reviews in the last 2 years. Over all time Falcon-Care Blackburn has 14 reviews.

Overall Experience

  • 11
  • 1
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Date Published

14
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8

Review from B C (Client) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Started using Falcon Care Preston 3 weeks ago as I needed extra help all the girls who have come have been lovely very polite and very good at their job they have been respectful and caring and I couldn't ask for more they are very punctual and you receive the full hour you have paid for. supervisors
and office staff have also been very approachable and solve any queries promptly. Highly recommend

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Review from M L (Daughter of Client) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers from Falcon Care were very caring and treated my mum with dignity during her 'End of Life' care period. We received weekly rotas so that we knew who would be coming and the company met our 'female carers only' request. They also tried as far as possible to send the same carers so that
they got to know us, our mum and her needs, and we got to know them too. This helped us as a family in these difficult circumstances. We would like to thank the carers who cared for our mum so kindly and with compassion, in particular one carer who was with me when my mum passed away.

Reply from Elizabeth Logan, Registered Care Manager at Falcon-Care Blackburn

Thank you Mary for your fantastic feedback on the service, I am delighted to read that your experience with Falcon-Care was so positive for both you & your mum and I will be sure to share this with staff also. We pride ourselves on continuity & endeavour to meet the needs as far as possible of all our clients & their families by undertaking a comprehensive assessment at the start of service which aims to ensure person-centred care for each individual client & their family as well as inform of what you in return can expect from us as an agency.


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Review from J L (Daughter of Client) published on 20 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are excellent, very caring and supportive to both my family and my mum. My mum is treated at all times with dignity, respect and understanding. The male carers put you at ease and deliver care in a most dignified and respectful way.
The company itself is run very professionally and is very
supportive and approachable with any concerns. They have follow up support visits to ensure all is going well. I have found having the timetable of visits, times and who will be coming very useful.
In all I would highly recommend Falcon-Care. It's at times like this when you're in a stressful position, need help, you need someone to trust to care for your loved one like you do yourself and I am so grateful I can relax and know Mum is in good caring hands.

Reply from Elizabeth Logan, Registered Care Manager at Falcon-Care Blackburn

Thank you so much for your amazing feedback, we really appreciate you taking the time to share your experience with us. It is wonderful to hear that you feel that all our staff, from care staff through to management are professional, approachable and respectful. As an agency, we pride ourselves on regular communication with our clients and their families and find that by sharing in advance the following week's schedule allows for our clients and families to be both assured and plan further around this where needed.


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Review from Tracie J (Friend of Client) published on 7 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Would not recommend this company. They have a policy of male and female carers working together when female staff only was requested. Only 3 visits were available a day which meant that the client was left for 16 hours without being turned to a different position to stop bedsores. Carers came in the
morning and said that everything was okay no bedsores. Three hours later nurses came, sacrum was broken, disgusting.

Reply from Elizabeth Logan, Registered Care Manager at Falcon-Care Blackburn

We are deeply saddened that you express you didn’t have a positive experience with our service. We set high standards for our service and we’re sorry that you feel this was not met in your interaction with us. Community care teams are made up of both male and female carers who are all fully vetted and trained in ensuring dignity and respect are always upheld. If the client's preference is female carers only, as was in your friend’s case through dialogue with all parties, we implement this asap informing of our availability to do so, to allow both clients and their families/friends to make informed choices. We do also discuss with clients and fellow health professionals possible risks which may need to be further considered or explored outside of the commissioned package. I would like to further stress that the package of care your friend received by us was three one hour calls over the course of a day and that at no point was your friend left for 16 hours without care by our service. We value your feedback.


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Review from S P (Daughter of Client) published on 4 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our lives were turned upside down within days with my mum's diagnosis of terminal cancer. A care package was quickly put in place with Falcon-Care and we have been provided with a good service. The carers are caring and compassionate and listened to Mum and her concerns especially when it came to personal
care. The night sits allowed us to get the much-needed rest and when there were concerns they were dealt with efficiently.

Reply from Elizabeth Logan, Registered Care Manager at Falcon-Care Blackburn

We truly appreciate you taking the time to complete this review for us. We are so happy to hear that you feel you were provided with a good service, that our carers were caring, compassionate and listened to your mum's wishes and that the package put in place allowed you as a family much-needed rest.


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Review from Paul B (Son of Client) published on 4 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Under difficult circumstances I sought a care team to deal with my dad due to his ill health and the decline in his wellbeing. Falcon-Care came on-board and from day one have been professional in every aspect of care provided to my dad. They have even helped my disabled mother with some aspects of cleaning
around the house.

Reply from Elizabeth Logan, Registered Care Manager at Falcon-Care Blackburn

Hi Paul, thank you so much for your kind words. We really appreciate you taking time out to share your experience. As an agency on the whole we always strive to deliver the best possible professional service to all our clients and their families.


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Review from E J (Daughter of Client) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Efficient and caring home care agency with staff who are very responsive to my mum's needs.
Good communication regarding my mum's care and with my dad. Taken our views on board and responded promptly to any issues.

Reply from Elizabeth Logan, Registered Care Manager at Falcon-Care Blackburn

Thank you very much for your kind words. Great to hear that as a family you are happy with the overall service provided. As an agency, we warmly welcome the views of our clients and their families and do our utmost to respond to all issues in a timely manner.


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Review from Kelly C (Daughter of Client) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely amazing care support for my mother who is on end-of-life care, all staff members go out their way to make sure my mother is as comfortable as can be, all staff members take care of her every need nightly and make her feel at ease, fantastic support.

Reply from Elizabeth Logan, Registered Care Manager at Falcon-Care Blackburn

Hi Kelly, thank you so much for your lovely words. Our staff have established strong working relationships with your mother, they enjoy their engagement with her and are only too happy to care for her needs nightly. Great to know you find this fantastic support.


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Review from A K (Son of Client) published on 30 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had night sit-in carers from Falcon Care for my mum, the carers have been excellent and always on time. They go the extra mile and have given us the peace of mind that somebody is with her. The service from the supervisor and the coordinator have been great and I would recommend them to others.

Reply from Elizabeth Logan, Registered Care Manager at Falcon-Care Blackburn

Thank you kindly for your review it is very much appreciated. We are delighted to hear that as a family you are reassured that your mother is in good hands. As an agency on the whole we strive to deliver the best possible experience for each of our service users and their families during their time of need.


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Review from Melanie S (Client) published on 6 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care staff, for me, are the reason I have a consistent quality to my day. They all bring something different to my day. They are all empathetic and never judgemental and they all walk this last part of my life's journey alongside me. I trust them all implicitly with every aspect of both my physical
and emotional well-being. Whatever I face on a daily basis I can rely on them to help me manage it. They encourage me throughout my visits but are there to guide me if I struggle. Without my carers, I could not do the most basic of tasks but they at all times honour my independence. In short, my carers are like a beautiful ray of sunshine that I look forward to every day. As a care company, Falcon helps facilitate and organise, support me in all of my longer bucket list activities. Blackpool Air Show last month, Manchester Museums next month, then Blackpool Zoo and The Christmas Markets in November and December.
Without their care and compassion, I could do any of these.

Reply from Sumaiya Patel, Director at Falcon-Care Blackburn

Thank you Mel for your wonderful review. You have become a part of our Falcon-Care family and I know how much all the carers and office staff adore you. We are so happy to be able to allow you to go and visit all the places you love. We will have all the carers taking votes to take you to the Christmas markets.


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Review from C C (Daughter of Client) published on 19 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say a huge thank you for the care we received for my father who has recently passed away. Falcon care provided expert support during my father's final week. The Manager and his carers were absolutely amazing and a credit to your company, what a wonderful compassionate lady, who was equally
as caring and understanding in such difficult circumstances. I didn't meet the other carers but they did a fantastic job too. Much appreciation.

Reply from Elizabeth Logan, Registered Care Manager at Falcon-Care Blackburn

Thank you for your wonderful review. it was a pleasure to look after your father and offer the much needed support to your family in the emotional circumstances. I will make sure to let all the carers and management team know your feelings, it is always great for them to hear good feedback as they can see their care is appreciated.


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Review from M W (Client) published on 28 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Timekeeping is often an issue with some of the carers. The key safe has been left open a couple of times and the bedroom hoist hasn't been put on charge.

Reply from Kirstie Poole, Care Manager at Falcon-Care Blackburn

We are very saddened to see you are unsatisfied with the service from Falcon-Care, we hope that over the coming time with us this will improve. With regards to the key safe, this has never been reported to us from you but I will look into this along with the battery for the hoist. You are able to inform our office/on-call service at any time of these issues or any other issues so we are able to address them effectively. Thank you.


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Review from Graham F (Husband of Client) published on 5 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A huge thank you to all the wonderful carers at Falcon-Care Blackburn who looked after my wife in her last few weeks with great care and compassion. They made sure she was comfortable and also made sure I was ok. I could not have got through this hard time without their support.

Reply from Kirstie Poole, Registered Care Manager at Falcon-Care Blackburn

Thank you for your kind words. We are glad our carers were there to support you.


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Review from Jayne P (Wife of Client) published on 21 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the assessment to the care staff Falcon-Care were amazing. They talked me through everything on the first visit and the carers made my husband feel at ease. They were patient and friendly and became an important part in his daily routine.

Reply from Kirstie Poole, Manager at Falcon-Care Blackburn

Thank you for your lovely review. It is a pleasure to care for your husband.


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Current Review Score: 8.7 (8.735)

Overview of Review Score

The Review Score of 8.7 (8.735) out of 10 for Falcon-Care Blackburn is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.235 for Falcon-Care Blackburn is calculated as follows: ( (26 Excellents x 5) + (2 Goods x 4) + (6 Very Poors x 1) ) ÷ 34 Ratings = 4.235

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Falcon-Care Blackburn is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Mar 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Falcon-Care Blackburn

News (0)

News

No News items posted

Previous Events

There are no previous events for Falcon-Care Blackburn

Meet the Team (4)

Samantha

Samantha Pilkington

Job Title: Care Manager

Joined: 2024

Hello, My Name is Samantha.

I am the Home Care Manager here at Falcon-Care.

Falcon-Care has recently expanded its services to the Preston and South Ribble areas, allowing me the exciting opportunity to develop and grow our new Preston Branch and manage our Blackburn branch.

I have worked in the Health and Social care sector for 19 years.  My experience covers a variety of settings that include Domiciliary Care, Complex Care, Residential and Nursing Care.

I initially became interested in Health and Social care when a friend of the family worked at the senior level in a Nursing home in my village. I have always had a keen interest in helping others and I wanted to explore this further. I was offered a position as a care assistant working on an Elderly Mentally Infirm (EMI) Unit, working alongside qualified mental health nurses supporting individuals with advanced dementia. Working on the EMI unit was very challenging and distressing at times, However, I found an intense sense of job satisfaction.

It has been uphill from there, I started to explore other avenues in health and social care which allowed me to develop my skills and knowledge along with completing the required qualifications.

Over the course of my career in health and social care, I have developed the required knowledge and skills to excel in all aspects of my role. Allowing me to explore my passion for quality and compliance which has been evidently demonstrated throughout my career. Multi-site management has been key to my professional development, allowing me to develop the business and adapt agreed ways of working to encourage cultural change promoting continuous improvement throughout the organisation.

Exploring different sectors in health and social care has allowed me to keep my continuous professional development current by completing my QCF level 5 in Leadership for Health and Social Care and Children and Young People’s Services qualification. My goal is to gain my Level 7 qualification and progress at Falcon-Care.

My passion is to ensure that individuals receive high-quality care that is focused on meeting their individual needs, through a holistic approach. I am a big believer that effective communication, empowerment, and supporting a team is key to success.

When I’m not working, I love to be spending time with my partner and my children. I enjoy going on country walks, family activities, reading and socialising with friends/family.

I am looking forward to my future with Falcon-Care, growing and developing a fantastic team, and providing high-quality care.

... Read more
Sureya

Sureya Patel

Job Title: Deputy Care Manager

Joined: 2024

Hello! My Name is Sureya!

I am very much looking forward to working at Falcon Care as a Deputy Manager.

I have worked in the care field for 7 years. I started off my career as a carer working in a care home and worked my way up to a senior. I then became a field care supervisor in domiciliary care and realised my passion for caring for people in their own homes and the different paths in care that you can take.

I recently joined Falcon Care as the new Deputy Manager, and it has been an absolute pleasure meeting the team. I have settled well into my new role and had the most warm welcome from the team.

I am very much looking forward to getting stuck in and providing my utmost support and knowledge to the services, clients, and staff. I am very keen to broaden my knowledge in the care industry and strive to take on new challenges.

I am married and have 2 children. I spend a lot of my weekends on fun days out with my children, watching lots of true crime series on Netflix & eating to my heart's content in front of the TV. I also like a good party too!

You can contact me by Calling Falcon Care Offices between the hours of 09:00 am – 5:00 pm.

... Read more
Paul

Paul Maliki

Job Title: Care Supervisor

Joined: 2023

Hi, my name is Paul Maliki and I joined Falcon-Care in December 2023 as a Field Care Supervisor. Before joining the Falcon-Care team, I served as a senior health care assistant at a care home in Essex County. I have a genuine concern for the well-being of clients and I enjoy serving older adults, assisting adult children and supporting the community. My core focus is on supporting the Falcon-Care office team and my fellow care workers in the delivery of high-quality and personalised care to all our clients within the community by fostering an atmosphere of engagement around the different dimensions of care.

Outside work, I enjoy spending time with my family and my four children. I also love engaging in charity work through my local church.

... Read more
Margaret

Margaret Garth

Job Title: Care Worker

Joined: 2021

Hello, my name is Margaret Garth, but I like to be called Maggie, I enjoy working for Falcon-Care Blackburn and love all my care team colleagues, I  have worked in care for the last 28 years gaining experience in Dementia and end of life care. I have supported clients with learning disabilities, physical disabilities and mental health-related issues.

I enjoy working in care as I like to make a difference in people's lives. I am happy to say with the help of Falcon-Care Blackburn supervisors and manager I have completed my level 2 diploma in Health and Social Care. In my spare time, I like to read and travel. My family are very important to me.

I love working for Falcon-Care Blackburn they are a friendly and supportive company that always put their staff and clients first.

... Read more

Frequently Asked Questions about Falcon-Care Blackburn

What Type of Services does Falcon-Care Blackburn offer?

Falcon-Care Blackburn offers Home Care.

How many Carers does Falcon-Care Blackburn employ?

Falcon-Care Blackburn employs 45 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Falcon-Care Blackburn to verify any information. View our terms and conditions. Falcon-Care Blackburn has a Platinum Service – more info.