Heritage Healthcare (Windsor)

Claremont House, 70-72 Alma Road, Windsor SL4 3EZ
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9.9 35 Reviews
  • Heritage Healthcare (Windsor), Windsor
Heritage Healthcare Windsor provides dedicated home care and support to allow more people to be independent at home for longer.

A team of professional carers support clients with a range of care services, including personal care, companionship, dementia care, household help and respite care. Care visits can range from 30 minutes to 24 hour care, with packages built on the needs and wishes of clients. They work with the client, their family and external healthcare professionals to create a bespoke care plan that can be adapted to the client's changing requirements.

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Care Provided by Heritage Healthcare (Windsor)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Prabjot Dhillon (Manager)

Funding & Fees Guide for Heritage Healthcare (Windsor)

  • Prices

  • Rates start from £25.00

  • Available on request

Heritage Healthcare (Windsor) Reviews (35)

Total of 35, showing 1-20
9.9

Heritage Healthcare (Windsor) has a Review Score of 9.9 (9.907) out of 10, based on 30 reviews in the last 2 years. Over all time Heritage Healthcare (Windsor) has 35 reviews.

Overall Experience

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5

Review from Bridget H (Client) published on 11 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I look forward to my visits , twice a week, as they always have a smile and start straightaway, with doing their job cleaning, and if I want, a good old chat putting the world to rights while making a sandwich for lunch and cup of TEA .

Reply from Sadaf Shahid - Care Manager, Care Manager at Heritage Healthcare (Windsor)

Thank you so much for your lovely review! It's a pleasure to have you as our client. We strive to exceed our clients' expectations by offering continuous support, fully aware that care needs are always evolving. We look forward to serving you with a warm smile.


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Review from H L (Daughter of Client) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Heritage Healthcare now for 4 weeks for my terminally ill mum.
They have been amazing, very caring + lovely for my mum + us and always treat her with the utmost dignity at all times. Highly recommend them.

Reply from Sadaf Shahid - Care Manager, Care Manager at Heritage Healthcare (Windsor)

Thank you for sharing your experience with Heritage Healthcare. Your positive feedback is incredibly encouraging and helps boost the morale of our staff. It is our privilege to assist your mum and your family, and we are honored to provide the care and support you need during this time.


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Review from Mike T (Son of Client) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the professional service and care administered by the carers and all their advice and professionalism. Very happy to recommend to anyone who is looking for long term, home visits from this lovely company.

Reply from Prabjot Dhillon, Managing Director at Heritage Healthcare (Windsor)

Thank you so much for your wonderful review. It's always a pleasure to see your lovely mother. Our care team remains dedicated to striving for excellence, ensuring her care needs are met, and providing the best possible support. Please feel free to reach out to us for any additional support, and we shall be happy to support.


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Review from Tom M (Son of Client) published on 26 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff, are always very communicative and caring when looking after my mum. They are always very friendly, and have got to know my mums needs personally, which really helps. They keep me up to date when items are needed or errands required,. eg Doctors Samples. When all the tasks are done the carers
will often tidy up and put the washing on/away. This is a lifesaver, as I cannot do everything.
Would recommend to anyone, - the team are wonderful, thank you.

Reply from Prabjot Dhillon, Managing Director at Heritage Healthcare (Windsor)

Thank you so much for your kind words. It's always a pleasure to assist you and your mum.


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Review from Mollie B (Granddaughter of Client) published on 19 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Heritage Healthcare have given me my life back!
Having been a carer myself for many years I had seen how many flaws were in the system. Employing carers was never an option for me.
I know grandad's routine, likes and dislikes inside out. How could anyone else ever look after him as well as me or
care about him like I do? And then I met the team at Heritage Healthcare! I was nervous to say the least! Despite my apprehension, the reassurance and communication was second to none!
They truly have exceeded all my expectations, go above and beyond in every way, treat Grandad with dignity and respect, adapt around his ever changing needs and offer a professional, competent service. Not only do they care about him, they care about me too and do everything they can to make both our lives easier.
Thank you for giving me my life back, allowing me to rebuild my future and for quite literally feeling like the family support I so desperately needed after being a solo carer for 6 years!

Reply from Prabjot Dhillon, Managing Director at Heritage Healthcare (Windsor)

Thank you so much for your kind words Mollie. We are delighted that we are able to offer you peace of mind and have met the outcomes that you wanted us to achieve from the outset. Supporting your grandad is an absolute pleasure and everyone in our team (including myself) thoroughly enjoys your grandad's company (he even offered to take me to the golf course)! As always, if there is anything else that we can support with, just get in touch!


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Review from E M (Daughter of Client) published on 19 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has some great carers. She doesn't cope well with change, and they try their best to have continuity. Mum needs encouragement to eat well and wash daily. The staff support her to do this. They try to explain to her why this is important for her ongoing health and well-being.
It's always an ongoing
and changeable situation and the staff try their best to support us and Mum.
It's difficult to accept your previously independent parent now needs a level of support. Windsor Care has helped us all navigate this.

Reply from Prabjot Dhillon, Managing Director at Heritage Healthcare (Windsor)

Thank you so much for your kind review. It is our pleasure to support your mum in ensuring she remains as independent as possible whilst remaining in the comfort of her own home. Thank you for trusting in us and our team!


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Review from J W (Daughter of Client) published on 10 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After experiencing various care agencies, Heritage Healthcare Windsor was recommended to me by a friend. Feedback is essential on how helpful we found the staff and for the benefit of others. The manager was friendly, professional and brilliant. She was able to help out at short notice and saved us
from a difficult situation. She also looked to sort out other problems and tailor the care to meet our needs. I can't thank them enough.
The staff were very kind to my mother and they were keen to learn. The manager was able to identify training needs for staff to give care to my mother as her needs were very complex. The staff were kind and encouraging. They showed compassion which for me was so important in understanding the difficulties of people being dependent on others.
I can only say that there is a good recruitment process. As a carer, the staff were very supportive and listened to my weariness from caring too. Definitely recommend. Thank you all very much.

Reply from Sadaf Shahid - Care Manager, Care Manager at Heritage Healthcare (Windsor)

Thank you for your kind appreciation. It was a pleasure to help you and your lovely mother. Your kindness and warmth have deeply touched our hearts and we wish you all the best.


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Review from R T (Daughter of Client) published on 17 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend this care agency enough, my mum absolutely loves them coming in to her, making her lunch and sitting and having a chat. It has helped raise her mood and it's nice that my sister and I know she's seen someone on the days we're at work.

Reply from Prabjot Dhillon, Managing Director at Heritage Healthcare (Windsor)

Thank you ever so much for your lovely review. It is a pleasure supporting your mother and we endeavour to always do our utmost to ensure she has the best possible care.


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Review from Derek S (Son of Client) published on 15 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer's work has improved over the last few weeks, nothing is too much trouble for this lady. My mother and I discussed this and would like this carer on permanently every week, please. Have a good weekend regards.

Reply from Prabjot Dhillon, Managing Director at Heritage Healthcare (Windsor)

Thank you for your kind review and for calling into the office to express your gratitude, complimenting our wonderful carer. As per your request, we have made the relevant changes and she is assigned to the care calls providing consistency each week.


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Review from J G (Son of Client) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We recently had the pleasure of using Heritage Healthcare, Windsor for my elderly Father. Heritage Healthcare, Windsor provided a week of live-in care. I can't express enough how good the experience has been. From the very first interaction, all staff were incredibly professional, compassionate, and
attentive.
The carer assigned to my father was genuinely kind. She took the time to get to know Dad, engaging him in conversation and encouraging him to eat. It was reassuring to see how much effort she put into making Dad feel comfortable and valued.
The management team of Heritage Healthcare, Windsor was equally impressive. They went above and beyond to tailor the care plan specifically to my Father's needs. They even phoned me on Sunday afternoon to clarify a medication query.
Overall, I highly recommend Heritage Healthcare, Windsor to anyone looking for compassionate, reliable care. We are keen to use their service again.

Reply from Prabjot Dhillon, Managing Director at Heritage Healthcare (Windsor)

Thank you so much for your kind words and for sharing your experience with Heritage Healthcare, Windsor. We are delighted that our team provided your father with the compassionate and professional care he deserves. It's wonderful to hear that our carer was able to connect with your father, making him feel comfortable and valued. We strive to tailor our care plans to meet the unique needs of each individual, and it's gratifying to know that our efforts made a positive impact. Your feedback about our management team's dedication and willingness to address medication queries even on a Sunday is greatly appreciated. We are committed to providing reliable and personalized care, and your recommendation means a lot to us. We look forward to the opportunity to serve you and your father again in the future.


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Review from J T (Friend of Client) published on 11 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are kind and helpful and willing to help with anything. My friend loves it when they sing with her while going about their chores. If she is a bit down they soon cheer her up and make her laugh. I would recommend your carers to anyone.

Reply from Sadaf Shahid, Care Manager at Heritage Healthcare (Windsor)

Thank you for your lovely review. Indeed it is a pleasure being around you and your friend.


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Review from Jill H (Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The ladies always arrive bright and cheerful. They treat me with the utmost dignity and nothing is too much trouble for them. They are compassionate and professional and keep my husband informed of any changes.
The office staff are helpful and efficient, they send me a rota once a week so always know
who will be coming on what day.

Reply from Sadaf Shahid, Care Manager at Heritage Healthcare (Windsor)

Thank you for your words of appreciation. It is our pleasure to be of assistance to you.


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Review from Fiona E (Daughter of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, aged 89, needed more help at home and after breaking her arm and spending all night in A&E, I knew I had to act quickly. I spent a good half a day doing my research and Heritage Healthcare in Windsor was my first port of call. Well, I was not disappointed. I spoke with the care manager who
made me feel at ease and I knew immediately I was dealing with the right person. Calm, professional and caring and a great sense of humour, which you do need!
Within 4 hours, the care manager was sitting down with Mum and I discussing Mum's needs and welfare and the following day we had our carers in place. Talk about action! Mum and I both felt so comfortable with the care manager and the interview was very thorough and detailed. We knew we had reached out to the right company.
Our carers are fantastic... Professional and caring but with a real human touch. We are only in our first week but I have to say, very impressed. My mum means the world to me and so nice knowing she is in safe care.
Thank you.

Reply from Prabjot Dhillon, Managing Director at Heritage Healthcare (Windsor)

Dear Fiona, I am truly humbled by your review, thank you for your kind appreciation. Our team adores you and your mother and looks forward to their daily care calls.


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Review from H K (Daughter of Client) published on 28 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Heritage Healthcare are fantastic. They are very caring and empathetic and willing to do anything they can to meet Mum's needs in the home and emotionally. The visits are never rushed and the staff take time to chat and get to know Mum well.
We are always able to contact the office team
when needed, and they have helped out at short notice for example when Mum and members of the family were unwell at the same time. Mum has even enjoyed visits out with the staff.
We wouldn't hesitate to recommend Windsor Heritage to others.

Reply from Sadaf Shahid, Care Manager at Heritage Healthcare (Windsor)

Thank you for your kind words of appreciation. We aim at remaining focused on the evolving needs of our clients and thus would always strive to help with bespoke solutions. It is our pleasure to have your mom as one of our loved clients.


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Review from N P (Client) published on 24 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been using Heritage for approximately eight months and I found their service very satisfactory and would have no hesitation in recommending them to others.
Their staff are very helpful.
They are very punctual.

Reply from Prabjot Dhillon, Managing Director at Heritage Healthcare (Windsor)

Thank you for your kind review. Please do not hesitate to reach out to us for any further assistance.


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Review from Sally E (Daughter of Client) published on 22 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Heritage Healthcare staff are giving my mother superb support and care and I cannot thank them enough for the way in which they look after her. They communicate well with me, keeping me informed of her day-to-day needs and how they have supported her.
She looks forward to their daily visits and I
am impressed by how observant they are and how they notice even small changes in her abilities.
Recently Heritage Healthcare organised an outing and provided one-to-one support throughout her visit to a race course. She saw the horses, had a chance to pet them, and was given afternoon tea. It was such a treat and she really enjoyed it.
Afterwards, the caregiver had some photographs printed of the event and gave them to her. In this way, she will be able to remember the event and talk to others about it. Such thoughtfulness goes far beyond that which is normally expected.

Reply from Prabjot Dhillon, Managing Director at Heritage Healthcare (Windsor)

Thank you Sally for having faith in our team. We look forward to having the lovely company of your mom as well. She brightens our days and is always so soulful. It is our pleasure to be around your mother.


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Review from Barry J (Son of Client) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the carers do a great job with my dad, they are caring and cater to all his needs and always put him at ease whenever they have to carry out the more difficult jobs in care. They always tidy up and clear everything away, they never leave him without first checking he is ok and always ask
if there is anything else they can do for him.

Reply from Prabjot Dhillon, Managing Director at Heritage Healthcare (Windsor)

Thank you for your kind review. You have an amazing Dad, and he has a strong fan following amongst the carers. It is our pleasure to be of assistance to you and your family.


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Review from Ewa H (Daughter of Client) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I very much value Heritage Healthcare’s help with caring for my elderly father. My father can be somewhat “difficult” and not always pleasant to the care teams. The carer knows exactly how to deal with him and get a positive result for the visit. I trust her implicitly to do her best by dad and to get
the desired result. She is a Godsend! Thank you so much to our carer.

Reply from Prabjot Dhillon, Managing Director at Heritage Healthcare (Windsor)

Thank you for your kind words of appreciation and for showing your trust in our carers. Please do not hesitate to reach out to us if there is anything else we can do to help you.


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Review from D S (Husband of Client) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Both carers we have seen are lovely, very cheery and kind. no complaints at all. My wife is also very happy with the current level of care being received. We love the fact that the girls can also help with other household duties that may be needed.

Reply from Prabjot Dhillon, Managing Director at Heritage Healthcare (Windsor)

Thank you for appreciating the efforts of our carers. We aim at creating ease for our clients so please do not hesitate to reach out to us if there is anything else that we could do for you.


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Review from P D (Daughter of Client) published on 8 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We're very happy with the two carer's ongoing palliative care of our 92-year-old mother in challenging circumstances due to the house, Mum's needs and illness, my dog etc. They are both very thorough, gentle and kind and we certainly depend on them. The owners are extremely accommodating with our requests
for additional help on an ad hoc basis.

Reply from Prabjot Dhillon, Managing Director at Heritage Healthcare (Windsor)

Thank you for your kind words of appreciation. We are glad to be of help.


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Current Review Score: 9.9 (9.907)

Overview of Review Score

The Review Score of 9.9 (9.907) out of 10 for Heritage Healthcare (Windsor) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.907 for Heritage Healthcare (Windsor) is calculated as follows: ( (157 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 172 Ratings = 4.907

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Heritage Healthcare (Windsor) is based on 30 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

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Meet the Team (3)

Prabjot

Prabjot Dhillon

Job Title: Managing Director

Joined: 2021

Managing Director, Prabjot Dhillon has previously worked in Secondary Education. After experiencing the loss of an elderly family member during the COVID-19 pandemic, Prabjot and her husband, Tony, wanted to lead a business that was centred around making a difference in people's lives.


Tony

Tony Dhillon

Job Title: Managing Director

Joined: 2021

Tony has gained vast experience building relationships whilst working for an asset finance company. Alongside his wife, Prabjot, Tony wanted to make a difference in people's lives and endeavours to go above and beyond to provide a truly bespoke home care service to each individual cared for.


Sadaf

Sadaf Shahid

Job Title: Care Manager

Joined: 2022

Respect and empathy are important to me. I would always treat others, the way I would want to be treated. I am inspired by the following quote from Henry Wadsworth; “Lives of great men all remind us. We can make our lives sublime, And, departing, leave behind us. Footprints on the sands of time.”


During my career, I have worked in education consultancy, event management and property management, and bespoke information technology solutions for the financial sector prior to working in the care sector. I have a rich educational background comprising a Master’s in public administration, a Master’s in business administration and a Master’s in International Management and Business Development. My career spans over a vast geographical region ranging from Pakistan, Australia, the USA, UAE and the UK.


I have always been a people person and my people management skills and strong interpersonal skills have helped me immensely. I step up as a Toxic Handler and a reliable shoulder when and where required and I find motivation in making people smile. I believe that every day that I make someone smile because of something that I say or do, is worth living. I derive positive energy from interacting with people and I am a carer by nature. I am a warrior for a cause, and most of the time, the cause is to bring joy to the lives of those that I interact with.


Frequently Asked Questions about Heritage Healthcare (Windsor)

What Type of Services does Heritage Healthcare (Windsor) offer?

Heritage Healthcare (Windsor) offers Home Care.

How many Carers does Heritage Healthcare (Windsor) employ?

Heritage Healthcare (Windsor) employs 13 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Heritage Healthcare (Windsor) to verify any information. View our terms and conditions. Heritage Healthcare (Windsor) has an Enhanced Service – more info.