Heritage Healthcare (Windsor)

Claremont House, 70-72 Alma Road, Windsor SL4 3EZ
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9.9 35 Reviews
  • Heritage Healthcare (Windsor), Windsor
Heritage Healthcare Windsor provides dedicated home care and support to allow more people to be independent at home for longer.

A team of professional carers support clients with a range of care services, including personal care, companionship, dementia care, household help and respite care. Care visits can range from 30 minutes to 24 hour care, with packages built on the needs and wishes of clients. They work with the client, their family and external healthcare professionals to create a bespoke care plan that can be adapted to the client's changing requirements.

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Care Provided by Heritage Healthcare (Windsor)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Prabjot Dhillon (Manager)

Funding & Fees Guide for Heritage Healthcare (Windsor)

  • Prices

  • Rates start from £25.00

  • Available on request

Heritage Healthcare (Windsor) Reviews (35)

Total of 35, showing 21-35
9.9

Heritage Healthcare (Windsor) has a Review Score of 9.9 (9.907) out of 10, based on 30 reviews in the last 2 years. Over all time Heritage Healthcare (Windsor) has 35 reviews.

Overall Experience

  • 30
  • 5
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Date Published

35
10
23
30
5

Review from J Y (Daughter of Client) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found Heritage Healthcare to be really efficient, helping us to organise a care plan for our mother at short notice, and everyone has been extremely helpful, professional, flexible, and patient. Our two lovely carers are a huge help to us, both being very reliable and very kind with Mum, being
aware of her physical and mental needs and helping keep her comfortable and helping to keep her spirits up. Both ladies are a very important part of our lives at this stage, and mum, my sister, and I really appreciate the help from Heritage and these two lovely carers.

Reply from Prabjot Dhillon, Managing Director at Heritage Healthcare (Windsor)

Thank you for your kind review. It is good to know that you are satisfied with the care that our team is providing to your mother. We are glad to be of assistance and our carers adore you all.


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Review from Claire G (Daughter of Client) published on 2 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always kind and happy with my father. I have complete trust in everything she does. She goes above and beyond to make sure he is happy! My father always looks forward to seeing his carer. She treats him with respect and he loves chatting with her.

Reply from Prabjot Dhillon, Managing Director at Heritage Healthcare (Windsor)

Thank you for the lovely feedback, Claire. It is a pleasure supporting your father and knowing you are happy fills us with joy as it is so important to have that reassurance and comfort. Thank you, for being part of our Heritage Family.


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Review from S N (Wife of Client) published on 3 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my husband came home from hospital in 2022 we have been impressed by the care given from Heritage. The manager and her staff are all helpful and accommodating. The carers are well-trained and treat my husband with care and respect. They carry out their work with a smile and are willing to assist
with any chores. They are very reliable and I couldn't manage without them. Many thanks.

Reply from Prabjot Dhillon, Managing Director at Heritage Healthcare (Windsor)

Thank you for your kind words of appreciation. It is indeed our pleasure to be of assistance to you and your husband.


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Review from R B (Daughter of Client) published on 2 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service. All staff helpful and good with my mother. They treat her with care and respect. The service is very reliable and Heritage keeps me up to date providing rotas of staff and timings well in advance. Overall I have been impressed with Heritage's commitment to providing a good service
to the client.

Reply from Prabjot Dhillon, Managing Director at Heritage Healthcare (Windsor)

Thank you very much for your kind feedback. We will continue to provide high-quality care whilst ensuring a positive impact on the lives of our clients and their families.


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Review from David S (Son of Client) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother started using Heritage for in-home care almost two years ago. As I do not live nearby, it was important to me to find a company with the highest ethics and reliable, knowledgeable and trustworthy carers. From the time that my mother was in hospital to the time that we first started to use
them, Heritage impressed me with their professionalism and thoroughness.
The carers are professional and well-trained, and the managing director and her office staff are responsive, conscientious and hands-on. All of this helped my mother remain independent for as long as possible, and for me to have peace of mind.
I would not hesitate to recommend Heritage to others. They have exceeded my expectations, and we think of them almost as family.

Reply from Prabjot Dhillon, Managing Director at Heritage Healthcare (Windsor)

Thank you ever so much for your kind words. We aim to provide the highest quality of care and keep communication lines open at all times. As you know, your mother is a valued member of our community and always will be. Even though her circumstances have now changed, we still remain in contact and visit when possible - she has become part of the Heritage family. Both you and your mother are a pleasure to work with.
Thank you again,
Managing director & the team at Heritage Healthcare Windsor


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Review from Barry S (Son of Client) published on 28 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are all very professional. They always arrive on time. Nothing is too much trouble for them. They have a good way of persuading my mother to have a shower and get dressed etc when she is not wanting to cooperate. Very responsive to any queries. Friendly crew, cannot be faulted.

Reply from Prabjot Dhillon, Managing Director at Heritage Healthcare (Windsor)

Thank you so much for taking the time to leave such a positive review. Providing exceptional and high-quality care is our top priority.


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Review from S S (Client) published on 12 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wonder how I managed without your Care Service now and have come to rely on your daily visit which has become essential to my life in a care home.
Cheerful, efficient, kind, and knowledgeable ladies, it is a pleasure to have a conversation and a great rapport with them.

Reply from Prabjot Dhillon, Managing Director at Heritage Healthcare (Windsor)

Thank you for the lovely feedback and your 5-star rating, we truly appreciate your continuous support and trust in us.


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Review from Margaret M (Client) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the carers have been very pleasant and cheerful. Happy to do the cooking and help with washing of clothes. They have all assisted with washing and dressing whenever needed. Finding in the drawers or wardrobe to find clothes when needed for the day and pyjamas at night. At present, I could not function
without them.

Reply from Prabjot Dhillon, Managing Director at Heritage Healthcare (Windsor)

Thank you for the positive feedback and for being such a wonderful client of ours.


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Review from Heather R (Client) published on 29 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The ladies are extremely kind and very cheerful and always want to help with my wellbeing. Thank you so much.

Reply from Prabjot Dhillon, Managing Director at Heritage Healthcare (Windsor)

Thank you for the positive feedback. We are thrilled to hear that our team has provided you with exceptional care.


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Review from Melvyn F (Client) published on 13 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I received was very good, if you wanted anything done they would do it. They were very polite and always cheerful, always on time and if they could not get there they would let you know. I could not have wished for better care, I was very sorry to leave them.

Reply from Prabjot Dhillon, Managing Director at Heritage Healthcare (Windsor)

Dear Melvyn, thank you for the kind review. It was an absolute pleasure supporting you.


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Review from Susan F (Client) published on 7 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been beautifully looked after in every way by my regular helpers. They were kind, considerate, helpful cheerful and delightful company. They were also keen to help with any jobs I found difficult and I cannot prose them enough. I was sad when they left.

Reply from Prabjot Dhillon, Managing Director at Heritage Healthcare (Windsor)

It was an absolute pleasure to care and support you Susan and we are only ever a phone call away if we can be of any assistance in the future. Thank you for your kind words!


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Review from June R (Client) published on 17 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I thoroughly enjoyed my outing to see Hello Dolly. I was picked up and taken to the event where I met other people who are looked after by Heritage.
It was a pleasant and enjoyable afternoon and thoroughly enjoyed the show.

Reply from Prabjot Dhillon, Managing Director at Heritage Healthcare (Windsor)

Thank you for the positive feedback. We are glad to hear that your experience was pleasant and enjoyable. We look forward to hosting future events.


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Review from M W (Client) published on 15 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say that the aftercare treatment I received at home since I left hospital has been excellent and made settling into a steady routine once again much easier. Together with the excellent care by the carers, also being taken to see a film with other patients was a step to feeling so much
better. Many thanks.

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Review from I M (Client) published on 29 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy to say that my recent experience with Heritage Healthcare (Windsor) was excellent. The ladies treated me with the utmost dignity and nothing was too much trouble for them.
I have no hesitation in recommending this company.

Reply from Prabjot Dhillon, Managing Director at Heritage Healthcare (Windsor)

Mrs M was an absolute pleasure to support and we helped to build her confidence and instil her independence so she can continue living within the comfort and familiarity of her own home. Thank you for your feedback and for being such a wonderful client of ours!


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Review from Lisa C (Daughter of Client) published on 16 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial enquiry to the support provided the Heritage Healthcare team are very professional and provide the whole family with a very personal approach. They are very attentive with my mother and spoil her. My mum looks forward to her twice-daily visits. They are a huge support to my dad as Mums
main carer. As a family, we feel Mum couldn't be better looked after. Fantastic service and great little company, so happy we found them.

Reply from Prabjot Dhillon, Managing Director at Heritage Healthcare (Windsor)

Thank you so much for your kind words! We are honoured to be able to deliver our service to your family and able to support your mother however we can to help her feel safe at home.


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Current Review Score: 9.9 (9.907)

Overview of Review Score

The Review Score of 9.9 (9.907) out of 10 for Heritage Healthcare (Windsor) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.907 for Heritage Healthcare (Windsor) is calculated as follows: ( (157 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 172 Ratings = 4.907

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Heritage Healthcare (Windsor) is based on 30 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Meet the Team (3)

Prabjot

Prabjot Dhillon

Job Title: Managing Director

Joined: 2021

Managing Director, Prabjot Dhillon has previously worked in Secondary Education. After experiencing the loss of an elderly family member during the COVID-19 pandemic, Prabjot and her husband, Tony, wanted to lead a business that was centred around making a difference in people's lives.


Tony

Tony Dhillon

Job Title: Managing Director

Joined: 2021

Tony has gained vast experience building relationships whilst working for an asset finance company. Alongside his wife, Prabjot, Tony wanted to make a difference in people's lives and endeavours to go above and beyond to provide a truly bespoke home care service to each individual cared for.


Sadaf

Sadaf Shahid

Job Title: Care Manager

Joined: 2022

Respect and empathy are important to me. I would always treat others, the way I would want to be treated. I am inspired by the following quote from Henry Wadsworth; “Lives of great men all remind us. We can make our lives sublime, And, departing, leave behind us. Footprints on the sands of time.”


During my career, I have worked in education consultancy, event management and property management, and bespoke information technology solutions for the financial sector prior to working in the care sector. I have a rich educational background comprising a Master’s in public administration, a Master’s in business administration and a Master’s in International Management and Business Development. My career spans over a vast geographical region ranging from Pakistan, Australia, the USA, UAE and the UK.


I have always been a people person and my people management skills and strong interpersonal skills have helped me immensely. I step up as a Toxic Handler and a reliable shoulder when and where required and I find motivation in making people smile. I believe that every day that I make someone smile because of something that I say or do, is worth living. I derive positive energy from interacting with people and I am a carer by nature. I am a warrior for a cause, and most of the time, the cause is to bring joy to the lives of those that I interact with.


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