Theresa Care Ltd

HQ Wakefield, 225 Denby Dale Road, Wakefield WF2 7AJ
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9.5 18 Reviews
  • Theresa Care Ltd, Wakefield
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Care Provided by Theresa Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Mental Health Condition
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Owner
  • Theresa Care Ltd
  • Person in charge
  • Lurencia Mulele (Manager)
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Theresa Care Ltd Reviews (18)

9.5

Theresa Care Ltd has a Review Score of 9.5 (9.500) out of 10, based on 5 reviews in the last 2 years. Over all time Theresa Care Ltd has 18 reviews.

Overall Experience

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Date Published

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Review from D A (Friend of Client) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An outstanding set of carers. Not only are they highly professional and trained to an excellent standard, but they are friendly, approachable and cheerful. Nothing is too much trouble for them and they treat each resident with respect, kindness and compassion. They routinely go above and beyond in order
to deliver the best possible care. Their enthusiasm and positive attitude uplift the patients' spirits and they make every patient feel safe and cared for. Thanks to this, the carers' work supports not only the patients' physical but also emotional well-being. We are incredibly grateful to the wonderful team whose work makes a huge difference to patients and gives invaluable peace of mind to the resident's families.

Reply from Lurencia Mulele, Manager at Theresa Care Ltd

Thank you so much for the great review. Much appreciated by us all at Theresa Care. Thank you.


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Review from Claire T (Niece of Client) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If you are looking for a reliable person-centred service then Theresa Care is what you need! Being a Registered Manager of a social care company means my expectations are extremely high. hey have been looking after my uncle for over 4 months and have literally been my lifesaver. Each staff member is
caring and goes above and beyond to care for my uncle. The manager is efficient and I can go to her with any additional requirements and she arranges the support immediately. Working in the health and social care sector I know how difficult it can be to source reliable staff to deliver a person-centred service. I can't thank Theresa Care enough, they truly are outstanding.

Reply from Lurencia Mulele, Manager at Theresa Care Ltd

Thank you so much for the lovely review. As Theresa Care our aim is to care and support our customers the way we would like our parents to be cared for. Thank you team and thank you Claire.


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Review from Beth W (Daughter of Client) published on 7 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can’t praise Theresa Care enough. After a horrible experience with Mum's last care provider, we were so nervous but from day one all of Mum's carers have been amazing.
They go above and beyond and have helped give Mum some independence back and life back after her being so unwell.
You can always
rely on the carers and care manager, I fully recommend them to anyone needing extra care and support at home.

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Review from Mandy M (Daughter of Client) published on 30 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although only had this service for one day due to Mum falling on her first night at home following a lengthy hospital and care home stay, the service provided was excellent. Mum was found on the floor by the carers on their morning visit, and they looked after her with care and dignity and speedily
called for an ambulance. The owner and carers all seem very dedicated and friendly. I would recommend them highly based on my limited experience. Thank you to all who helped Mum.

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Review from D A (Grandson of Client) published on 13 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad has been with this company for a few months now and he is looked after so well, he has lovely carers that go above and beyond, two staff members, in particular, are fantastic but then the whole team are. Definitely recommend this company for the genuinely great care they give.

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Review from E R (Daughter of Client) published on 1 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I highly recommend Theresa Care Ltd. They looked after my father between August and December 2022.
The carers were attentive and caring to my father's needs, from preparing his meals to administering medication, until my father had to move into a care home requiring 24/7 care due to his declining health.
I will always be thankful for the care and support my father received from Theresa Care Ltd.

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Review from A J (Client) published on 6 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My new carers from Theresa Care have been coming to help me with all that I need to do. they have been good and come most times. I have a good relationship with my carers and wish them all a happy new. They help me to look after my cat as well. Thank you.

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Review from J S (Client) published on 16 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with all staff, who go above and beyond to help in any way they can. I would highly recommend this great team. I have been with Theresa Care for over 6 months now. They all communicate with me when needed and are always helpful.

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Review from Lynda W (Daughter of Client) published on 12 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has had a few different home carers over the last few years, but we have found that Theresa Care has been the best one, they are amazing with her. They have kind, caring and thoughtful staff who make my mum feel comfortable. They help her in whatever way she needs and they are very attentive
and patient with her. We have been struggling to find things that make my mum feel better about herself because she is not able to leave the house at the minute. They found her a mobile hairdresser who came and did her hair for her, the care manager even sent me some pictures. The care manager has been so wonderful, she keeps me updated on everything I need to know.

Reply from Lurencia Mulele, Manager at Theresa Care Ltd

Thank you, your comments are much appreciated. Our values are to look after others in a manner that we expect to be looked after. Thank you from all at Theresa Care.


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Review from Mark S (Son of Client) published on 11 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Theresa Care are helping my mum rehabilitate in her own home after a horrible time when she fell and flitted between hospital/care home/hospital/care home for 10 months. I live a long way from Mum and have only recently been able to visit, due to COVID-19 lockdown restrictions. I was apprehensive when
I visited Mum because she thought she looked "untidy". When I saw my mum I was overjoyed! She looks beautiful! She is clean, tidy, eating properly (I think she has put on a little weight, at last) and was bright and cheerful; in short back to her normal self after an enforced stay away from home. I have spoken to the Theresa Care manager, who is personable, has a sunny temperament and is professional. I met the carer currently looking after my mum and like him. Cheerful temperament and looks after Mum very well. He is professional and thoughtful. Mum likes him too and she laughs a lot in his company. I am a very happy and grateful son, confident my mum is being well looked after.

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Review from Susan W (Daughter of Client) published on 4 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff treat my dad very well, with dignity, respect, kindness and love. They are all so very kind to him and myself. They now know Dad's little quirks. No problems, they spend time talking to him and explain everything. It's also very nice to see Dad chatting to them and having a chat and giggle.
I have no problem or concerns with any of them taking care of my dad at all.

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Review from Melanie B (Brother of Client) published on 5 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff, always willing to help in any way that they can. Very sympathetic to my brother's needs. They help him with taking his medication and by supporting him with trips out in the community which he is not confident enough to do himself. Would recommend them.

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Review from A B (Daughter of Client) published on 28 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is our first experience of home care for Mum who has early-stage dementia. Her family were understandably apprehensive at first, as it is a huge step to have strangers in one's home looking after a dear relative. However, we have been so very pleased with the care, attention to detail, trustworthiness
and communication that Theresa Care have demonstrated. The staff have, when the occasion demanded it, gone 'above and beyond' to help Mum and she is very comfortable having them in her home. Well done TC!

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Review from G S (Son of Client) published on 28 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very friendly but at the same time, respectful towards Mum and seem to really care about her welfare. They keep me abreast of her care and make suggestions about things that would make life better. Most importantly, Mum really likes and appreciates them.

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Review from Debra A (Client) published on 13 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The ladies from Theresa Care recently looked after my husband with his personal/end of life care. Inviting strangers into your home is very daunting but these ladies were brilliant. They treated my husband with the utmost care and respect and they soon became a great support to me also, giving advice
and sometimes just a shoulder to cry on. They got me through some dark days and I honestly don’t know how I would have coped without them. I can’t thank them enough.

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Review from J R (Client) published on 13 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with Teresa Care. They have been coming for a while. Nothing is too much trouble for them to do. Making the bed, washing up, even down to putting the washing machine on. The two ladies who come to me, I am very happy with.

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Review from M G (Wife of Client) published on 7 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Theresa Care very good - the carers went above and beyond to help my husband and could not do enough to help. I would highly recommend them 100%. Carers were very experienced and always had ppe on. Very friendly and always smart.

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Review from Susan M (Daughter of Client) published on 5 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Absolutely appalled by the service received. My father-in-law was seen by the palliative care team and given weeks to live following a terminal illness. This company took the care package. The carers turned up for two days and on the third, didn't even bother to show up. My poor mother-in-law was left
to deal with this situation, she contacted the company to which she was told "they would find out what had happened and get back to her". It took for the district nurses to contact the caseworker in the afternoon and they were told that they had cancelled the care package as they didn't feel able to meet his needs. Fair enough but at least let people know. I'm not usually one for leaving reviews but let's be fair, there is nothing more difficult than coming to terms with losing a loved one, and you get one chance to get the end of life care right for the person in receipt of it and their loved ones. This was absolutely not that!

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Current Review Score: 9.5 (9.500)

Overview of Review Score

The Review Score of 9.5 (9.500) out of 10 for Theresa Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Theresa Care Ltd is calculated as follows: ( (29 Excellents x 5) ) ÷ 29 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Theresa Care Ltd is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Theresa Care Ltd

What Type of Services does Theresa Care Ltd offer?

Theresa Care Ltd offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Theresa Care Ltd to verify any information. View our terms and conditions. Theresa Care Ltd has a Basic Service – more info.