Personalized Care Plus Ltd

Office 4.5/4.6, Litchurch Plaza, Litchurch Lane, Derby DE24 8AA
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9.8 18 Reviews
  • Personalized Care Plus Ltd, Derby
At Personalized Care Plus, compassion and care come together to ensure the highest standard of support for individuals. The team treats every client with the same level of care and dedication they would want for their own loved ones.

Privacy, dignity, independence, and respect remain at the core of all services provided. The organization upholds strict quality standards, ensuring that each client’s environment is maintained according to their personal preferences.

All staff members undergo a comprehensive screening process, including DBS checks, to guarantee security and peace of mind for both clients and their families.

Personalized Care Plus has a team of dedicated professionals qualified to deliver a range of specialized support packages, including:

•        Ventilator and Tracheostomy Care
•        Spinal Cord Injury Care
•        Neurological Conditions (e.g., Motor Neurone Disease, Multiple Sclerosis)
•        Palliative and End-of-Life Care
•        Brain Injury and Stroke Rehabilitation
•        Learning Disabilities and Autism with Challenging Behaviours
•        Complex Medication and Pain Management
•        Total Parenteral Nutrition (TPN) and Enteral Feeding
•        Dementia and Alzheimer’s Care

Guided by five core values, Personalized Care Plus is:

Inspiring – Empowering individuals to achieve their goals.
Collaborative – Recognizing that more can be achieved through teamwork.
Unique – Delivering care tailored to each individual's specific needs.
Innovative – Continuously seeking better ways to provide support.
Honest & Transparent – Building trust through openness, even in challenging situations.

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Care Provided by Personalized Care Plus Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Owner
  • Personalized Care Plus Ltd
  • Person in charge
  • Enzani Nyatoro (Registered Manager & Director)

Funding & Fees Guide for Personalized Care Plus Ltd

  • Prices

  • From £20 per hour

  • Travel costs are dependent on terrain and area. Please enquire about the costs.

Personalized Care Plus Ltd Reviews (18)

9.8

Personalized Care Plus Ltd has a Review Score of 9.8 (9.807) out of 10, based on 16 reviews in the last 2 years. Over all time Personalized Care Plus Ltd has 18 reviews.

Overall Experience

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Review from B B (Friend of Client) published on 3 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just a big massive thank you from myself a dear friend of the client you came to care for. We only had you for 2 days until the client was taken into palliative care. You made those days so happy for her, you came with smiles on your faces, you looked after her needs with compassion and nothing was
to much trouble. When you left each time you made sure she had everything she needed, can I thank you also on her behalf. Fabulous company and staff, you also took the time to call me to see if I was ok to.

Reply from Enzani Nyatoro, Registered Manager at Personalized Care Plus Ltd

Thank you so much for your kind and heartfelt words. It truly means the world to us to hear that we could make a positive difference, even in such a brief time. Caring for your dear friend was an absolute privilege, and were so glad we could bring some comfort and happiness during those precious days. Our team takes pride in providing compassionate and personalised care, and it warms our hearts to know that it was felt and appreciated. Knowing that we could support not just your friend but also you during such a challenging time reaffirms why we do what we do. Please don't hesitate to reach out if you need anything in the future. Wishing you strength, comfort, and peace.


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Review from B W (Son of Client) published on 3 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Immediately from meeting the carers who looked after my Mum, I was put at ease as they are all such genuinely lovely people. They treated my Mum with patience, dignity and respect at all stages of her care.
There is an app you can download which is updated with care notes after every visit which is
also really useful.
I have no problem at all recommending Personalized Care Plus Ltd.

Reply from Enzani Nyatoro, Registered Manager at Personalized Care Plus Ltd

Thank you so much for your wonderful feedback! Were truly grateful that you took the time to share your experience. It means the world to us to know that our carers were able to provide your Mum with the patience, dignity, and respect she deserves. Were also thrilled to hear that you found the app useful for staying updated it's designed to offer families peace of mind, and were glad it worked well for you. Your kind words and recommendation inspire us to continue delivering the highest standard of care to our clients. If you ever need anything in the future, please don't hesitate to reach out. Thank you again for trusting Personalized Care Plus Ltd!


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Review from Kirstine T (Wife of Client) published on 7 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to my husband being terminally ill, he has been receiving care since October 2024. Being given a long list of carers when coming out of hospital was a bit daunting to ensure we chose the right one, so I read all the reviews and chose Personalized Care Plus Ltd, as they had the best reviews and certainly
live up to them. I can't thank them enough, they have been excellent right from the start, very professional, caring, kind and considerate and always going that extra mile. We cannot fault them, even when the snow came, living on a steep hill which everyone avoids, I didn't expect anyone to arrive, but they were here! Always good communication and easy to contact and happy to provide advice to make life easier. I really hope this review helps another family that finds themselves in this situation, as I can't recommend them enough.

Reply from Enzani Nyatoro, Registered Manager at Personalized Care Plus Ltd

Thank you so much for taking the time to share your experience with Personalized Care Plus. We are deeply touched by your kind words and are honoured to have been able to support you and your husband during this challenging time.


It means a great deal to us that you chose our services after such careful consideration, and we’re thrilled to hear that we’ve lived up to your expectations. Our team is dedicated to providing compassionate and professional care, and knowing that our efforts have made a positive difference for your family is incredibly rewarding.


We’re especially grateful for your acknowledgment of our commitment, even in adverse conditions like the snowy weather. Going the extra mile—literally and figuratively—is what we strive to do for all our clients.


Your thoughtful review not only warms our hearts but also helps other families who may be navigating similar circumstances. Thank you for trusting us and for your glowing recommendation. Please don’t hesitate to reach out if there’s anything more we can do for you.


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Review from Denise R (Daughter of Client) published on 2 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Your employees treated my dad with so much dignity and respect. They were knowledgeable kind and lovely towards my dad as if he were their own father definitely the best company we could have had. They were always on time, well presented and discussed everything with us also very nice to us as well,
only had my dad's well-being first and foremost.

Reply from Enzani Nyatoro, Registered Manager at Personalized Care Plus Ltd

Thank you so much for your feedback. It means the world to us to know that our team made such a positive impact on your dad and your family. Treating every individual with dignity, respect and kindness is at the core of what we do, and hearing that it felt as though we cared for him like our own family is the highest compliment we could receive.
We’re grateful for the opportunity to have been there for your dad and your family. If there’s anything more we can do for you, please don’t hesitate to let us know. Wishing you and your family all the best!


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Review from Janet S (Client) published on 6 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This company keeps the times they have arranged. The carers are exceptional, caring, understanding, and supportive, keeping the client and their own carer happy with their positive attitudes. I was extremely impressed with everyone who came to my husband, they showed him love and respect at all times.
After my husband passed I still received support and felt I wanted to highly recommend the company. Thank you all so much for all the smiles and encouragement along the way.

Reply from Enzani Nyatoro, Registered Manager at Personalized Care Plus Ltd

Thank you so much for your thoughtful review! We're happy to hear that our team has provided reliable, compassionate, and supportive care for your husband. It's our priority to make both our clients and caregivers feel comfortable and valued, and it's wonderful to know that you have experienced the level of care we endeavor to deliver and that we are making a positive impact. Your feedback truly means a lot to us and will be shared with the team. Please don't hesitate to reach out if there's anything more we can do for you. Thank you again!


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Review from Adele J (Wife of Client) published on 29 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family feels extremely fortunate to have found Personalised Care Plus. Who now provides care for my husband. We have been very pleased with the care and support provided by all staff members.
Since having care from the providers we have noticed that my husband is very well cared for and we are
happy with how they support him with his care needs. Allowing my husband to have the care needed in our home and medication administered by staff which has been a huge benefit to our family and my husband.
My husband has adjusted well and is happy with the care he receives which is of the highest priority to all members of our family. Having a care company helps with all matters of care needed. We have found all staff have been caring, friendly and well trained. They are like extended family members (good ones) they are professional and genuinely care. No matter which member of staff attends.
The staff have ongoing training too. Which is reassuring. We feel very fortunate.

Reply from Enzani Nyatoro, Registered Manager at Personalized Care Plus Ltd

Thank you so much for your heartfelt review. We are truly grateful for your kind words and are delighted to hear that you and your family have had a positive experience with Personalized Care Plus. It's wonderful to know that your husband has adjusted well and feels comfortable with the care he receives. It is our commitment and top priority to ensure his well-being and happiness. We're especially glad that you see our team as not just caregivers, but as part of your extended family. We strive to provide professional, compassionate, and personalized care, and it means a lot to us that you've felt supported in this way. Your recognition of our team's training and commitment reassures us that we're on the right path. Thank you for trusting us with your husband's care. We look forward to continuing to support your family and ensuring the highest level of care for your husband.


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Review from Della N (Sister of Client) published on 29 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

PCP was a great comfort to myself and my family whilst they supported my brother in his own home. They went above and beyond. Cover was only agreed for 12 hours a day but they often supported him in hospital outside of these hours - not worrying about whether they would be paid. My brother certainly
isn't the easiest of patients and can be rather aggressive/anxious but they never gave up on him. A true care company.

Reply from Enzani Nyatoro, Registered Manager at Personalized Care Plus Ltd

We're incredibly grateful for your kind words and are so pleased to hear that our team at Personalized Care Plus (PCP) was able to provide the support and care your brother needed. Our goal is always to go above and beyond for our clients and their families, especially in challenging times, and we're glad that we could bring comfort and stability to your family. We truly appreciate your recognition of the team's dedication and resilience. Wishing you and your family all the very best, and thank you again for sharing your experience with us.


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Review from S P (Daughter of Client) published on 21 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This agency has looked after my mum since her discharge home on the palliative/end-of-life care pathway. All of the staff have been extremely professional, polite, and caring towards my mum. They have taken care of her personal care needs in a dignified way. The use of electronic care records is invaluable
as it allows both me and my sister to see how mum has been when the care staff have attended. I would recommend this agency without a shadow of a doubt.

Reply from Enzani Nyatoro, Registered Manager at Personalized Care Plus Ltd

Thank you very much for your kind words and for sharing your experience. It has been our privilege to care for your mum, and we appreciate the trust you've placed in us during this significant time. We're pleased to hear that our team has been able to provide the professional, compassionate care your mum deserves and that the electronic care records have been useful for you and your sister. We really appreciate your recommendation, and we are committed to supporting your family. Please don't hesitate to reach out if there's anything more we can do for you.


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Review from Mandy R (Daughter of Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I was happy with the care from the girls, always friendly and treated mum with dignity.
Unfortunately, the lack of compassion once mum had passed was cold and unprofessional, at no point has mum's death been acknowledged. No call, no card to express condolences, just disappeared, like mum had never
existed! Early hours of 20th Dec 2023 she passed at home, I left a message on their mobile line, never heard from them since.

Reply from Enzani Nyatoro, Registered Manager at Personalized Care Plus Ltd

Thank you for allowing us to support you and your mum and for taking the time to provide this valuable feedback. Our aim is to provide quality and compassionate care at all times. For us, every contact counts, and we aim to leave a good impression. Clearly, as management, we failed to meet our own standards. Our communication at the end has failed to meet expectations and for this, we can only apologise. We have gone back into our records to understand what happened as this is not our usual practice. We will take the learning form this and hope no other family will go through a similar experience.


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Review from Anthony S (Partner of Client) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Polite, efficient, very helpful with any problems. The carer has been very helpful to me on numerous occasions.
Staff are polite and friendly, never used the care system to compare value.

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Review from T W (Daughter of Client) published on 19 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hi from meeting the team at Personalised Care Plus they have done their upmost to meet my relatives' complex care needs. The ladies working with them are very pleasant very caring and very professional. We could not wish for more. The management have gone above and beyond to put the correct care packages
in place we really do not have a negative word to say. What a shame all care providers are not this caring and professional. Outstanding team thank you.

Reply from Enzani Nyatoro, Registered Manager at Personalized Care Plus Ltd

Thank you so much for your kind words! We are thrilled to know the difference our support has had in the lives of you and your loved ones!


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Review from Stella J (Daughter of Client) published on 28 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Personalized Care team have been helping us care for my father at home for just over a year.
My father has late-stage Alzheimer’s so needs assistance with all aspects of his daily care.
We have found the team to be caring, friendly, efficient and reliable.
The care manager has been an excellent
support to our family. Nothing is too much trouble and she goes above and beyond to make sure that our needs are met.
She also makes sure that my mother gets daily support and regular respite.
I would highly recommend Personalized Care.
Thank you so much.

Reply from Enzani Nyatoro, Registered Manager at Personalized Care Plus Ltd

Thank you so much for your sweet words. We've taken great joy in being able to support your family over the past months. We're always looking to improve the experience of care for all our clients and value all the feedback we receive.


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Review from B D (Wife of Client) published on 10 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly helpful caregivers, the company should be proud of them.
Happy Christmas and a Happy New Year, all the best and I hope we can carry on in the new year.
Thanking you all.

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Review from V H (Daughter of Client) published on 4 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided by two carers four times a day is great. Through the app, it is easy to make contact with staff when problems arise and are quickly rectified by the staff. Staff are always ready to accommodate any needs that may arise.

Reply from Enzani Nyatoro, Registered Manager at Personalized Care Plus Ltd

Thank you so much for your kind words! It's an honour to provide care for your loved one. Personalized Care Plus prides itself on providing a client-centered service. We are delighted to hear that the app makes this possible. We look forward to continuing to support you guys!


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Review from Donna A (Daughter of Client) published on 19 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Went above and beyond - The care given to my mum was excellent, both by the carers and management.
I was very pleased with the carers, they always found time to sit and chat with Mum, and that's what she enjoyed most.
Management - 'the best' the communication between me and them was always good. I
highly recommend this company because they really care and I will finish how I started, they went above and beyond and for that I will always be grateful!

Reply from Enzani Nyatoro, Registered Manager at Personalized Care Plus Ltd

Thank you so, so much for your kind words! It was an honour to care for your mother. We take pride in the dedication we have for providing top tier care. It's rewarding to see the impact our efforts have!
Take care and thank you!


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Review from Jayne P (Daughter of Client) published on 11 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers, who have cared for my father, have been fabulous. We’ve had them coming in 2 at a time, 4 times a day. They have been so warm and friendly and put Dad at ease very quickly. They have worked with me to give Dad the best care we could, for which I’m truly grateful, thank you.

Reply from Enzani Nyatoro, Registered Manager at Personalized Care Plus Ltd

Thank you for giving us the opportunity to help support your lovely Dad. It was our pleasure!


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Review from M P (Daughter-in-law of Client) published on 11 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During the assignment, my mother-in-law had various carers, all of which were extremely polite, caring and attentive.
This was very reassuring to us as a family knowing she was in good hands, and we could trust that the care given would always be in her best interest.
The communication with us was
always very good to assist her needs and always acted upon as required.
The use of the app was also much appreciated to know how she was at all times.
We are very grateful for all the care and kindness given.

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Review from Toni P (Wife of Client) published on 28 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have always found carers to be very caring, polite and professional whilst in our home. They always respect my husband's wishes and feelings, provide him with dignity and respect at all times and the standard of care that they provide to him is of a very high standard.
The carers always arrive
on time and on the odd occasion when there has been a delay in them arriving to assist my husband we have been notified in plenty of time. We feel that the carers who come into our home are trustworthy.

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Current Review Score: 9.8 (9.807)

Overview of Review Score

The Review Score of 9.8 (9.807) out of 10 for Personalized Care Plus Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.807 for Personalized Care Plus Ltd is calculated as follows: ( (75 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 88 Ratings = 4.807

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Personalized Care Plus Ltd is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Personalized Care Plus Ltd

What Type of Services does Personalized Care Plus Ltd offer?

Personalized Care Plus Ltd offers Home Care.

How many Carers does Personalized Care Plus Ltd employ?

Personalized Care Plus Ltd employs 22 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Personalized Care Plus Ltd to verify any information. View our terms and conditions. Personalized Care Plus Ltd has a Platinum Service – more info.