Yanah Care

Concord House C0011, Nottingham Road, Nottingham NG7 7FF
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9.8 15 Reviews
  • Yanah Care, Nottingham
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Care Provided by Yanah Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Owner
  • Monarch INC Ltd
  • Person in charge
  • Kwaku Owusu-Mensah (Manager)

Funding & Fees Guide for Yanah Care

  • Prices

  • Care starts from £25.50 per hour.

  • Please contact us for further information.
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Yanah Care Reviews (15)

9.8

Yanah Care has a Review Score of 9.8 (9.764) out of 10, based on 15 reviews in the last 2 years. Over all time Yanah Care has 15 reviews.

Overall Experience

  • 13
  • 1
  • 1
  • 0
  • 0

Date Published

15
0
9
15
0

Review from Vicki W (Daughter of Client) published on 15 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I have found Yanah Care to be a refreshing change from the last company, the staff are attentive, friendly, and helpful. In the past 4 months we had only 1 issue where the car broke down and they were late, which was unavoidable, we requested going forward they call just to inform us, and they will
but everything else is perfect.

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Review from M P (Client) assisted by family/friend published on 9 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Appreciate the consistency of the same staff members.
The staff are always very pleasant and do a good job. They listen to my needs.

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Review from A O (Client) published on 29 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The girls are always polite and cheerful, although there is sometimes a problem with accents and sometimes we don't quite understand each other. They do the job professionally.

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Review from A J (Client) published on 7 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall the care is good. They do everything I ask them to do. The food is nice and hot. The carers are always friendly and helpful.

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Review from D P (Wife of Client) published on 7 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, prompt and friendly.

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Review from Eileen B (Client) published on 7 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are friendly, caring and professional. I feel safe and comfortable with them all.

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Review from F H (Daughter of Client) published on 7 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good. All questions answered. Staff all very caring. Nothing is any trouble but mostly Mum is very settled and happy with the care provided.

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Review from C G (Daughter of Client) published on 24 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are approachable, usually keep good time and respectful to my mother and understand her physical ill health. Personal care is excellent. The staff are flexible regarding times and requests. Management is always at the end of the phone to answer any queries or worries. I would recommend
Yanah Care for looking after loved ones.

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Review from Amanada F (Daughter of Client) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the experience we have had with this care agency, we can say with absolute certainty that there is no more they can do for my grandparents. The whole team have become a part of the family and made my grandad's stay at home the best it could possibly be.

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Review from J L (Wife of Client) published on 20 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since carers have cared for my husband, I find they are capable and usually quite calm, this is vital! Due to his lack of speech and understanding his needs, they enquire 'how am I?' and will help if I need support. When my husband had a fall and ambulance delayed, the care agency along with our family
stepped in to help straight away.

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Review from C B (Wife of Client) published on 8 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All who have been are excellent and sensitive people. Can't ask for anymore, worth their weight in gold. Thank you for being such a good company.

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Review from H S (Daughter of Client) published on 7 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During one of the most difficult times of our family's life, Yanah Care Home have been outstanding going above and beyond for Dad and the whole family, caring, gentle, respectful, never talking over Dad and extremely kind and going the extra mile, cannot recommend enough, many thanks to all the team.

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Review from B C (Client) assisted by family/friend published on 6 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, they know their job, very professional. I receive very good care and they treat me well.

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Review from K L (Client) assisted by family/friend published on 6 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with all our carers. They are very friendly also very professional, the care they provide is excellent.

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Review from Michele R (Daughter of Client) published on 6 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is a service user - Yanah Care has provided her with companionship, care and a more positive outlook. It has given me the chance to become a daughter again and not just a carer.
All staff are professional, caring and genuinely great people.

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Current Review Score: 9.8 (9.764)

Overview of Review Score

The Review Score of 9.8 (9.764) out of 10 for Yanah Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.764 for Yanah Care is calculated as follows: ( (73 Excellents x 5) + (11 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 89 Ratings = 4.764

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Yanah Care is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Jun 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Frequently Asked Questions about Yanah Care

What Type of Services does Yanah Care offer?

Yanah Care offers Home Care.

How many Carers does Yanah Care employ?

Yanah Care employs 56 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Yanah Care to verify any information. View our terms and conditions. Yanah Care has a Basic Service – more info.