Helping Hands Home Care (Wigan)

Suite 212, Atlas House Thrive, Caxton Close, Wigan WN3 6XU
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9.6 9 Reviews
  • Helping Hands Home Care (Wigan), Wigan
Helping Hands Home Care in Wigan has a friendly and professional team on hand at all times to provide high-quality, bespoke care to enable people to remain in the comfort of their own homes.

Covering areas such as Wigan, Apply Bridge, Leigh and Shevington, the branch is able to provide person-centred support for both temporary and permanent health care needs.

This could be anything from regular visits to 24-hour assistance through live-in care.

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Care Provided by Helping Hands Home Care (Wigan)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Older Person Care
  • Palliative Care
  • Respite cover
  • Shopping Service / Errands
  • Other Care Provided
  • Live in Carer

Good to Know

  • Person in charge
  • Jaide Ward (Branch Care Manager)

Funding & Fees Guide for Helping Hands Home Care (Wigan)

  • Prices

  • Domiciliary Care From £31.00 per hour.

  • We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

Helping Hands Home Care (Wigan) Reviews (9)

9.6

Helping Hands Home Care (Wigan) has a Review Score of 9.6 (9.600) out of 10, based on 6 reviews in the last 2 years. Over all time Helping Hands Home Care (Wigan) has 9 reviews.

Overall Experience

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Date Published

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Review from F S (Next of Kin) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has had a few different care providers and none have delivered the level of care, support , company and safe pair of hands that Helping Hands Home Care team provide him with. The team of carers are exceptional and the back office staff equally professional and efficient.
My brother trusts
the team that look after him and as a family we can evidence the improvement in his well being physically and mentally. Nothing is too much trouble for the carers and they have exceeded our expectations. We are comfortable that a carer can accompany him to medical appointments which is an added bonus to the family. Excellent company all round.

Reply from Lee D, Sales Enablement Manager at Helping Hands Home Care (Wigan)

Hi, thank you so much for taking the time to leave us a review. It's great to hear that you're so pleased with our service. We really appreciate your feedback. Best wishes.


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Review from D O (Son of Client) published on 9 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, happy with all the carers and support staff. My mum feels relaxed and happy with everyone who's been over to see her. Communications have been good and we get the rotas before the sessions start each week, a few appointments have been delayed due to staff absence but we fully understand
why.

Reply from Lee D, Sales Enablement Manager at Helping Hands Home Care (Wigan)

Hi, thank you so much for taking the time to leave us a review! It's great to hear that you're so pleased with our service. We really appreciate your feedback. I shall pass your feedback about delays to calls to the Branch Manager, please accept our apologies for this. Best wishes.


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Review from S H (Daughter of Client) published on 9 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been receiving care from Helping Hands Home Care for 6 months now and we honestly can't fault them. The rota we get each week is really good so mum knows who to expect and what time they are coming. Each and every carer seems to genuinely care and is willing to do anything mum asks, even just
walking her up the road for some fresh air or sitting having a chat. It gives me peace of mind knowing that mum is happy with her carers and has no complaints.

Reply from Lee D, Sales Enablement Manager at Helping Hands Home Care (Wigan)

Hi, thank you so much for taking the time to leave us a review! It's great to hear that you're so pleased with our service. We really appreciate your feedback. Best wishes.


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Management

Treated with Dignity

Value for Money

Review from A C (Daughter-in-law of Client) published on 8 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands Home Care have been providing care to my father-in-law and mother-in-law for the past 8 months. The carers are all excellent and have always shown them respect and compassion.
As a family we are really grateful for the care given by Helping Hands. We would not hesitate in recommending
Helping Hands.

Reply from Lee D, Sales Enablement Manager at Helping Hands Home Care (Wigan)

Hi, thank you so much for taking the time to leave us a review! It's great to hear that you're so pleased with our service. We really appreciate your feedback. Best wishes.


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Management

Treated with Dignity

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Review from I M (Son of Client) published on 8 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Helping Hands Home Care to be very professional and very efficient. They provided exactly what we asked of them and my Mum was delighted with the friendliness of the carers who visited her. I would not hesitate to recommend Helping Hands to anyone in a similar situation to my Mum.

Reply from Lee D, Sales Enablement Manager at Helping Hands Home Care (Wigan)

Hi, thank you so much for taking the time to leave us a review! It's great to hear that you're so pleased with our service. We really appreciate your feedback. Best wishes.


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Management

Treated with Dignity

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Review from Kevin D (Husband of Client) published on 30 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Well, what can I say. This review does not relate to any particular month but to the whole of the service we have received.
My wife and I have had exceptional care . Pleasant, thoughtful and caring. And so valuable to us. And this is every one of your team that visits us.

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Review from Cath C (Daughter of Client) published on 10 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very reliable and high standard of care is supplied by Helping Hands. Everything we ask for is completed in an efficient manner with great communication. A brilliant level of thought is given to our family member along with treating them with dignity, whilst assisting them with day to day living
at home.

Reply from Katrina Pennington, Branch Care Manager at Helping Hands Home Care (Wigan)

Hi Cath,
Thank you so much for leaving such a lovely review for us! It means the world to us that you're so happy with our service and that a very reliable and high standard of care has been supplied to your family member. We're so grateful for your kind feedback!
Best wishes.


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Review from M M (Grandson of Client) published on 9 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We've found Helping Hands to be professional and caring when looking after my Grandmother over the last few years. The staff are friendly with her, and always make sure that she's as comfortable as possible.
Unlike other firms we've had in the past they never give the impression that they're having
to rush what they're doing so they can hurry off to another appointment.

Reply from Katrina Pennington, Branch Care Manager at Helping Hands Home Care (Wigan)

Thank you so much for leaving such an amazing review for us! We are so thrilled to hear how impressed you are with our service and that our carers have been so professional and caring when looking after your grandmother. It is our absolute pleasure to provide her with support and your feedback means the world to us!
Best wishes.


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Review from Carol L (Daughter of Client) published on 13 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Anything we ask for in the care of our relative is always completed in an efficient and timely manner.
Always reliable and communicate well with her, her husband and ourselves.
Friendly and approachable staff.
High standards.

Reply from Katrina Pennington, Branch Care Manager at Helping Hands Home Care (Wigan)

Hi Carol, thank you so much for leaving a great review for us! It's fantastic to hear how happy you are with our service and that you consider our staff to be so friendly and approachable. We're so grateful for your lovely feedback!
Best wishes.


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Value for Money

Current Review Score: 9.6 (9.600)

Overview of Review Score

The Review Score of 9.6 (9.600) out of 10 for Helping Hands Home Care (Wigan) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Helping Hands Home Care (Wigan) is calculated as follows: ( (36 Excellents x 5) ) ÷ 36 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Wigan) is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Helping Hands Home Care (Wigan)

What Type of Services does Helping Hands Home Care (Wigan) offer?

Helping Hands Home Care (Wigan) offers Home Care.

How many Carers does Helping Hands Home Care (Wigan) employ?

Helping Hands Home Care (Wigan) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Wigan) to verify any information. View our terms and conditions. Helping Hands Home Care (Wigan) has a Platinum Service – more info.