Helping Hands Home Care (Chesterfield)

Tapton Park Innovation Centre, Brimington Road, Chesterfield S41 0TZ
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9.3 10 Reviews
  • Helping Hands Home Care (Chesterfield), Chesterfield
Helping Hands Home Care (Chesterfield) provides individually tailored support to enable people in their community to live as independently as possible in their own homes.

The team strives to keep the people in their care feeling safe, content and secure in their own homes, helping with managing daily tasks all the way up to live-in care.

Helping Hands takes a holistic approach to cater for all individual needs.

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Care Provided by Helping Hands Home Care (Chesterfield)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Food Preparation & Serving
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)
  • Live in Carer

Good to Know

  • Person in charge
  • Danielle Sterne (Branch Care Manager)

Funding & Fees Guide for Helping Hands Home Care (Chesterfield)

  • Prices

  • Domiciliary Care From £32.40 per hour.

  • We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

Helping Hands Home Care (Chesterfield) Reviews (10)

9.3

Helping Hands Home Care (Chesterfield) has a Review Score of 9.3 (9.257) out of 10, based on 6 reviews in the last 2 years. Over all time Helping Hands Home Care (Chesterfield) has 10 reviews.

Overall Experience

  • 8
  • 2
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Date Published

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4

Review from David E (Son of Client) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the carers to be very helpful in looking after mum and dad who both have dementia. They bring structure and organisation into the day. Sometimes they arrive at the back end or outside the call slot and this can cause upset due to dementia sufferers looking for routine and timescales. I
know it can be difficult when travelling to multiple addresses in different areas and that they are working to try and resolve this issue. They also enable me to have some down time as it is sometimes exhausting when supporting two parents with varying degrees of dementia.

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Review from S H (Wife of Client) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers were an enormous help and support to my husband and myself over the last 20 months. They were always kind, thoughtful, caring and great cooks too! I recommended them to a friend who is also very happy with their help.

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Review from M S (Client) published on 12 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care is invaluable for me to remain at home. The staff keep me clean and make sure I am fed throughout the day. Staff prompt me to take my medication. Staff do all the things i can no longer manage myself. I am encouraged to continue to do all the hobbies and activities that I used to do with their
support and guidance.

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Review from Marion T (Wife of Client) published on 12 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For the past 2 years Helping Hands have supplied carers for my husband who has dementia. They are very caring, capable patient centered individuals who adapt themselves to the needs of my husband. I have complete confidence in them and I am happily able to go out or stay in. My husband cooks with them,
which he enjoys and we benefit greatly from the results. There have been a few changes in management which haven't really affected us. We have been very lucky to get such reliable excellent carers.

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Review from M S (Client) published on 18 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers that attend me are all very pleasant and we always have a chuckle together before they leave. They all show patience and understanding which enables me to continue living at home. I would recommend this company.

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Review from M M (Husband of Client) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the caring experience for my wife who has Alzheimer's very good.
Nothing is too much trouble for them.

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Review from Hazel P (Daughter of Client) published on 18 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am confident my Mum is receiving the best of care from Helping Hands Home Care. Although one of the more expensive care providers, it shows in the quality of staff. Flexibility for additional, temporary support is important to us and we have found Helping Hands to be very responsive.

Reply from Mandy Henderson, Branch Care Manager at Helping Hands Home Care (Chesterfield)

Hi Hazel, thank you so much for leaving such a great review! Your kind words are very much appreciated and it is our pleasure to provide care for your mum. Best wishes.


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Review from J N (Son of Client) published on 1 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having struggled to find appropriate care for my father, the manager at Helping Hands went out of her way to find a suitable solution. It's early days but very impressed especially with the manager and her staff.

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Review from G K (Client) published on 8 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They are helpful, courteous and all very pleasant. Nothing is too much trouble.

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Review from Eric W (Client) published on 6 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only been with this company for a few months, but feel very comfortable being well looked after and considered by the competent staff who look after me.
Above all I feel safe and that the company itself cares.

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Current Review Score: 9.3 (9.257)

Overview of Review Score

The Review Score of 9.3 (9.257) out of 10 for Helping Hands Home Care (Chesterfield) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.657 for Helping Hands Home Care (Chesterfield) is calculated as follows: ( (23 Excellents x 5) + (12 Goods x 4) ) ÷ 35 Ratings = 4.657

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Chesterfield) is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

Mandy

Mandy Henderson

Job Title: Branch Care Manager

About me


I am the registered Manager responsible for the day-to-day running of the branch and everything in between. I meet with clients and look at what support is needed, tailoring their requirements specifically to meet their individual needs; ensuring the standards are maintained and met with regular reviews and contact. I practise the values of Helping Hands and lead my team to embody them in our delivery.


I ensure the recruitment and retention of staff with whom myself and my team show a regular presence and are easily accessible thus enabling us to support them every step of the way.


My mother worked in care and seeing how much she enjoyed her role and the satisfaction she got led me to follow in her footsteps.


I believe that Helping Hands truly care about not just the clients but the staff. The idea of ‘Kindness’ to our wonderful teams of carers as well as clients is one of my top priorities to maintain a happy working environment.
In my spare time, I walk my dogs, spend time with my family and enjoy time away at my caravan by the sea. I am also a qualified trampoline trainer.


Experience and expertise


I have worked within the care sector since I was 18, I worked for many local authorities as I was a forced wife and moved counties. I have worked in mental health, learning disabilities and domiciliary care at all levels with my expertise being with the elderly and providing quality services.


I joined care in 1986 when I was 18 years old and have been in this sector for 35 years.


Within the care sector, I have been a home help, support worker, carer, service organiser, team manager, and service manager this leading on to being a registered manager for an organisation in Derbyshire until I joined Helping Hands in April 2021to become a registered branch manager.


Why I chose Helping Hands


I chose Helping Hands whilst browsing the website and being struck by the featured comment ‘With a helping hand life is better at home', for their long-standing commitment to compassion and care which then shone through as I worked my way through the site. It felt like ‘Home’.


I am looking forward to delivering quality services in a timely fashion and a happy workforce within our sector where we are known with a reputation that shines above all.


I enjoy the ‘from the ground up’ challenge, I love meeting new people and being able to give comfort and tailoring the needs of the individual and ensuring that the staff are recognised, and I am able to say ‘Thank you in a way that means something to them.


Frequently Asked Questions about Helping Hands Home Care (Chesterfield)

What Type of Services does Helping Hands Home Care (Chesterfield) offer?

Helping Hands Home Care (Chesterfield) offers Home Care.

How many Carers does Helping Hands Home Care (Chesterfield) employ?

Helping Hands Home Care (Chesterfield) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Chesterfield) to verify any information. View our terms and conditions. Helping Hands Home Care (Chesterfield) has a Platinum Service – more info.