Helping Hands Home Care (Rothwell)

30A Commercial Street, Rothwell, Leeds LS26 0AW
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7.8 8 Reviews
  • Helping Hands Home Care (Rothwell), Leeds
Helping Hands Home Care (Rothwell) helps people to remain in the comfort of their own homes and to live as independently as possible.

The Rothwell branch of Helping Hands offers a wide range of home care services, all tailored around each individual's specific needs, preferences and goals.

Care visits begin at 30 minutes for those who just need a little help around the home all the way up to 24-hour live-in care for people with more complex care needs.

Helping Hands Rothwell covers Rothwell, Robin Hood, Woodlesford, Lofthouse, Leeds, Methley Lanes, Outwood, Middleton, Belle Isle, Swillington, Great Preston, Kippax, Garforth and the surrounding areas.

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Care Provided by Helping Hands Home Care (Rothwell)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Kelly Jordan (Branch Care Manager)

Funding & Fees Guide for Helping Hands Home Care (Rothwell)

  • Prices

  • Domiciliary Care From £34.60 per hour.

  • We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

Helping Hands Home Care (Rothwell) Reviews (8)

7.8

Helping Hands Home Care (Rothwell) has a Review Score of 7.8 (7.833) out of 10, based on 1 reviews in the last 2 years. Over all time Helping Hands Home Care (Rothwell) has 8 reviews.

Overall Experience

  • 6
  • 2
  • 0
  • 0
  • 0

Date Published

8
0
1
1
7

Review from June F (Daughter of Client) published on 22 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was struggling to cope on my own and desperate for helping to keep Mum well cared for in her own environment. I came across Helping Hands and they were a real lifeline for both me and Mum. Mum and I were apprehensive about getting help but we had no need to be, as soon as we were introduced to the
staff we felt we were in good hands. The ladies who take care of Mum are very kind and considerate. They do an amazing job and we are very grateful for the help and support.

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Review from Cherrill W (Daughter of Client) published on 2 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As Mum is not able to speak for herself, I can only say that my experience with Helping Hands has been very positive.
The carers, without exception, have been kind, considerate and patient.
At times she has been very ill, but I think due to their support and care, she pulls through. I could not
ask for more.

Reply from Lucy Housecroft, Branch Care Manager at Helping Hands Home Care (Rothwell)

Hi Cherrill, thank you so much for leaving such a heartfelt review! It has made me so proud of the team that supported your Mum, and I'm delighted that she's pulled through as a result of our support and care. We're so grateful for your kind feedback.
With very best wishes.


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Review from Grace M (Client) published on 13 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband and I were very pleased to have (word of mouth) about Helping Hands as old age and his dementia progresses. I am wife of 57 years and cvarer to him with my own mobility issues (strokes and fractures. He is on oxygen, four heart bypasses at 50 and many other medical needs to attribute the
nurses most days for dressing. However Helping Hands staff come and give him a good shower/shaving once a week. Which he appreciates and their expertise is welcomed. If we need more help from Helping Hands we know it is there.

Reply from Lucy Housecroft, Digital Marketing Executive at Helping Hands Home Care (Rothwell)

Hi Grace,
Thank you very much for leaving a great review for us! I'm happy to hear that you've been pleased with our service and that you and your husband both welcome our expertise and support. Your lovely feedback is greatly appreciated!
Best wishes.


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Review from J J (Client) published on 19 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find your care helpful, very kind and I really enjoy the visits and look forward to them.

Reply from Lucy Bavester, Branch Care Manager at Helping Hands Home Care (Rothwell)

Hi J J,
Thank you so much for leaving such a great review! I'm thrilled to hear how you look forward to our visits and that you find the care to be so helpful and kind. Always happy to help!
Best wishes


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Review from C W (Daughter of Client) published on 8 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using these care services for almost a year now, and the great help and support they provide is a huge reassurance for us, the family.
They have lovely carers who really make a difference.

Reply from Lucy Bavester, Branch Care Manager at Helping Hands Home Care (Rothwell)

Thank you so much for this wonderful review! I'm so pleased to hear how we've been such a great help and support to your family and that we've been able to make a difference. I'll be sure to pass on your kind feedback to the team!
Best wishes.


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Review from Sarah H (Daughter of Client) published on 28 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team have always been so helpful since we began to use the service. Contacting the branch is easy with the phone answered promptly. Everyone goes out of their way to help and answer questions. Having the rota of who is planned to visit is really helpful and gives Dad an idea of who is coming/continuity.
The response to restarting Dad’s visits recently earlier than planned was fantastic, giving us peace of mind. We also appreciate the team endeavouring to support earlier visits to facilitate hospital appointments.

Reply from Lucy Bavester, Branch Care Manager at Helping Hands Home Care (Rothwell)

Hi Sarah,
Thank you so much for leaving this amazing review! We're thrilled to hear how supported you and your Dad feel. It's a pleasure to provide care for him and we're just glad that we can provide you with the peace of mind you need that he is being looked after. Please do let us know if there's anything else we can do.
With very best wishes.


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Review from Carolyn C (Niece of Client) published on 25 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The best thing we ever did was choose Helping Hands to care for my Uncle. The exceptional coordinators and the wonderful girls who care for my Uncle are truly amazing. I have noticed such a difference in my Uncle's mood and general well-being since we switched to Helping Hands. They are very professional
in all they do and most of all very caring. They have encouraged and succeeded in helping my Uncle to do things that he was finding difficult to do. Just this week on one of their visits my Uncle was very breathless. They rang his GP without hesitation and the coordinator informed me straight away. They really do go above and beyond. From recommending things to entertain my Uncle to making him really lovely plates of food. At last, I can be confident that all my Uncles needs are been met.

Reply from Lucy Bavester, Branch Care Manager at Helping Hands Home Care (Rothwell)

Hi Carolyn,
Thank you ever so much for leaving such a heartfelt review! I'm absolutely delighted to hear how you've noticed a positive difference in your uncle's mood and that you're confident that all of his needs are being met - that's wonderful! Your kind feedback is very much appreciated, and we're always happy to help.
Best wishes


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Review from Sheila T (Client) published on 3 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Both carers were friendly, sociable and very helpful.

Reply from Lucy Bavester, Branch Care Manager at Helping Hands Home Care (Rothwell)

Hi Sheila, thank you so much for leaving such a kind review. I'm pleased to hear how happy you are with our carers and that they were friendly and sociable. Always happy to help!


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Current Review Score: 7.8 (7.833)

Overview of Review Score

The Review Score of 7.8 (7.833) out of 10 for Helping Hands Home Care (Rothwell) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Helping Hands Home Care (Rothwell) is calculated as follows: ( (5 Excellents x 5) + (1 Goods x 4) ) ÷ 6 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Rothwell) is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

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Kelly Jordan

Job Title: Branch Care Manager

My roles and responsibilities as a Branch Manager are to ensure we are providing a safe and caring service. It is my responsibility to oversee all aspects of the branch to ensure we are fully compliant and meeting individual care and support requirements in line with the fundamental standards.


I am extremely passionate about the services we provide at Helping Hands and strive for excellence. As a team, we are continuously looking to improve in every way possible.


Frequently Asked Questions about Helping Hands Home Care (Rothwell)

What Type of Services does Helping Hands Home Care (Rothwell) offer?

Helping Hands Home Care (Rothwell) offers Home Care.

How many Carers does Helping Hands Home Care (Rothwell) employ?

Helping Hands Home Care (Rothwell) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Rothwell) to verify any information. View our terms and conditions. Helping Hands Home Care (Rothwell) has a Platinum Service – more info.