Helping Hands Home Care (Wigston)

35 Bell Street, Wigston, Leicester, LE18 1AD
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9.7 17 Reviews
  • Helping Hands Home Care (Wigston), Wigston
Helping Hands Home Care (Wigston) provides fully personalised home care and support, from short regular visits to 24-hour live-in care.

The team of carers is highly trained and experienced and covers Blaby, Countesthorpe, Enderby, Fleckney, Narborough, Oadby, Wigston and surrounding areas.

Their aim is to enable people in their care to remain in the comfort of their own homes and live independently.

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Care Provided by Helping Hands Home Care (Wigston)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Mary Childs (Branch Care Manager)

Funding & Fees Guide for Helping Hands Home Care (Wigston)

  • Prices

  • Domiciliary Care From £33.65 per hour.

  • We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

Helping Hands Home Care (Wigston) Reviews (17)

9.7

Helping Hands Home Care (Wigston) has a Review Score of 9.7 (9.675) out of 10, based on 8 reviews in the last 2 years. Over all time Helping Hands Home Care (Wigston) has 17 reviews.

Overall Experience

  • 16
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Date Published

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Review from A C (Daughter of Client) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All carers are absolutely amazing, they give the upmost care, kindness, respect and friendship, very conscientious and aware of what needs to be done.
Staff in office are lovely too, though sometimes lack of communication to carers and family when messages/requests/thanks/recognition has been shared
sometimes it's not passed on, in particular from the 6mth reviews with family members.

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Review from Philippa M (Daughter of Client) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands is very supportive, reliable, flexible and comforting. Helping Hands tries as hard to schedule the same carers. This makes life easier, as it is invaluable to have history with my Mum and the daily requirements of my Mum.

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Review from M K (Client) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a morning care visit, (now at the better time for me at 8.00am rather than 9.00am) Monday to Friday. The carers are invaluable in helping me to get shaved, showered and dressed as well as making me a lunchtime sandwich that goes in the fridge.
Both carers are very caring and thorough in setting
me up for the day ahead. I do require personal care and this always takes place without any fuss. This enables me to enjoy my day and also helps my wife enjoy her day at work, without worrying about me. I enjoy chatting too and we have built up a good carer and client relationship over time.

Reply from Lee D, Sales Enablement Manager at Helping Hands Home Care (Wigston)

Hi, thank you so much for taking the time to leave us a review. It's great to hear that you're so pleased with our service. We really appreciate your feedback. Best wishes.


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Review from C H (Daughter of Client) published on 17 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care and engagement from the whole team who support my Mother.
Kindness and professionalism every step of the way. Patient centric care is at the heart of everything they do for Mum. Nothing is too much bother. Flexible in times of need.
Thank you.

Reply from Lee D, Sales Enablement Manager at Helping Hands Home Care (Wigston)

Hi, thank you so much for taking the time to leave us a review. It's great to hear that you're so pleased with our service. We really appreciate your feedback. Best wishes.


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Review from Lynda L (Daughter of Client) published on 17 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands Wigston Leics supported my 94 year old Dad when he left hospital 3 years ago. The Manager met us both and from that minute the team stepped in and have delivered the most sensitive and respectful care. They are reliable, caring and Dad has come to see the team as part of his extended
family.
We have increased hours over the years and this Christmas we needed extra help. No problem at all.
The online portal is brilliant. I can read how Dad is every day. The office team are always helpful - nothing is ever too much trouble.
Thank you Helping Hands. We couldn't manage without you.

Reply from Lee D, Sales Enablement Manager at Helping Hands Home Care (Wigston)

Hi, thank you so much for taking the time to leave us a review. It's great to hear that you're so pleased with our service. We really appreciate your feedback. Best wishes.


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Review from K B (Daughter of Client) published on 17 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We used Helping Hands for mum between April and December 2024 as mum's dementia progressed. We have been very happy with the care she has received. All the carers have been kind and patient, and apart from the occasional hiccup, the care plan has been followed properly.
On the rare occasions I noticed
something had been missed/forgotten etc. I was able to speak to someone in the office and it would be rectified.
I was always contacted if the staff had anything unusual or untoward to report.
Also, I received a lot of emotional support on the phone, particularly from two members of staff.
I found the service to be very flexible, changing visit times when needed etc.
Overall, a very positive experience.

Reply from Lee D, Sales Enablement Manager at Helping Hands Home Care (Wigston)

Hi, thank you so much for taking the time to leave us a review. It's great to hear that you're so pleased with our service. We really appreciate your feedback. Best wishes.


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Review from Mark R (Son of Client) published on 21 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A particular member of staff and team have cared for my mother very well over the last few years. When we have had issues from both sides, we have always been able to discuss them openly and honestly and find a suitable resolution for both parties.
All credit must be given to the carer's dedication
and commitment, often working long and unsociable hours. I only wish our financial situation would allow us to continue with their care and that pay in this sector could be significantly increased to better compensate for this vital and often undervalued service they provide!

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Review from F D (Client) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a bath three times a week. This I am helped with. The bath is filled the water tested to make sure it is safe for me to be lowered into the water with care.
This is done with love and understanding. I know what I can and can't do and they work around that.
Many thanks for all the assistance
I appreciate all that the ladies do for me.

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Review from Gemma P (Granddaughter of Client) published on 25 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands Home Care (Wigston) were a lifeline for my Nan. They treated her with compassion and respect and made my Nan feel safe to stay at home knowing they were coming to her multiple times a day. They were friendly and on many occasions went above and beyond and for this as her family, we were
extremely grateful. In her last days, they were a comfort not only to my Nan but for us too and I honestly wouldn't hesitate to recommend them over and over again. They are an amazing team and deserve the highest praise!

Reply from Mary Childs, Branch Care Manager at Helping Hands Home Care (Wigston)

Hi Gemma,
Thank you so much for leaving such a wonderful review for us! I'm delighted to hear how our carers were a lifeline for your nan and that they were a comfort to both her and your family. It was our absolute pleasure to provide support for your nan and your kind words truly mean the world to us!
With very best wishes.


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Review from Tony M (Client) published on 28 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Helping Hands team have been absolutely fantastic. They have supported us at a difficult time and provided a friendly face at all times. Nothing has been too much trouble. Would not hesitate to use them again if needed.

Reply from Mary Childs, Branch Care Manager at Helping Hands Home Care (Wigston)

Hi Tony,
This is such a lovely review, thank you so much! I'm pleased to hear that we've been able to support you during a difficult time and that you're very happy with our service. Your kind feedback truly means the world to us and we're ever so grateful!
Best wishes,


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Review from Alison I (Daughter of Client) published on 1 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We arranged for Helping Hands to help with at-home care for my mum from May 2022 until she was admitted to a hospice at the end of August.
Each and every one of Mum's carers, from the start date until the end date, were absolutely fabulous.
They all cared for her (and at the start, I think Mum was
probably a bit difficult!), but with time, she loved all the lovely carer's visits and loved their company. They were all so professional yet compassionate to Mum's needs. I would recommend Helping Hands to anyone that is in need of care at home. They were brilliant.

Reply from Mary Childs, Branch Care Manager at Helping Hands Home Care (Wigston)

Hi Alison, thank you ever so much for leaving this fantastic review and recommendation. We're so grateful for your feedback, and I'm thrilled to hear how your mum loved all of our carers and enjoyed their company - that's wonderful. It was our absolute pleasure to provide care for your mum, and your kind words mean the world to us.


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Review from Graham H (Son of Client) published on 3 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Under all circumstances, Helping Hands Home Care Wigston ensure that we receive a competent carer every day - fulfillment of agreed contract is 100%.
Conduct of all carers is exemplary - those familiar with our situation successfully retain their knowledge of the processes needed to be undertaken and
the carers execute very efficiently, reliably and repeat-ably. Carers new to us rapidly assimilate knowledge of processes and during the assimilation process, they exhibit obvious concern to make sure all details are noted and learned.
By also showing concern for my Father who is my Mothers primary carer, the Helping Hands care goes above and beyond the minimum required. The carers add value by ensuring that they get to know us as people and understand our situation. Once the execution of essential care processes is complete, the carers will use any remaining time available during visits to not only provide company for my Mother but also provide very much appreciated conversation and understanding for my Father.

Reply from Mary Childs, Branch Care Manager at Helping Hands Home Care (Wigston)

What a fantastic review - thank you so much! I'm beyond thrilled to hear how pleased you are with our service and that you value how our carers get to know you all as people. We've always done our utmost to ensure that both your mother and father have all the support they need, so to receive this amazing feedback is truly wonderful.
Best wishes.


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Review from Pauline F (Wife of Client) published on 18 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found all the carers very kind and thoughtful in caring for my husband. If I have any special requests they carry them out. The office is helpful in making arrangements, or if I have to change arrangements for any reason.

Reply from Mary Childs, Branch Care Manager at Helping Hands Home Care (Wigston)

Hi Pauline,
Thank you so much for taking the time to leave a great review. It's a pleasure to provide care for your husband, and we're all delighted here at the office to hear your kind feedback.
Best wishes


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Review from Lucy S (Granddaughter of Client) published on 18 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not recommend Helping Hands enough to anyone seeking a domiciliary care provider. They're always professional, genuine and caring, treating my nan with dignity.
All staff at Helping Hands that I have encountered have shown an authentic desire to offer a safe and respectful service to their
service users and go out of their way to ensure that my nan feels safe in her home. They often go beyond what is expected, supporting her with activities such as cleaning jobs and putting on washing, which is so helpful as our family is over an hour away.
If the carers have ever had any concerns over Nan, they have encouraged her to call or called themselves to ensure I can take any action to assure her safety and wellbeing.
We experienced a poor level of care with another care provider, and Helping Hands has reassured my nan that she can be treated in a way which would be expected (and more) to ensure her life is not only comfortable but enjoyable.

Reply from Mary Childs, Branch Care Manager at Helping Hands Home Care (Wigston)

Hi Lucy,
This is such a lovely review - thank you ever so much! It's fantastic to hear how your nan has benefitted from our care, and I'm especially pleased to hear that our carers have ensured that your nan's life is as comfortable and enjoyable as it can be. We can't thank you enough for your kind words!
Best wishes


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Review from Mary B (Daughter of Client) published on 15 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A new client but mum settled in with the routine fine. The whiteboard says who is coming and when to help her and she has enjoyed her new visitors. From my sisters and my point of view, we've been pleasantly pleased that by and large it goes very well. Even when I had with fairly short notice had to
get extra help in for a week for Mum. It all was organised and went well. We can now visit to see her rather than be doing her meals sorting washing cleaning we can talk to her or just take her for a ride in the wheelchair. I've recently had an operation and didn't have to worry about Mum. Something which I was grateful for.

Reply from Mary Childs, Branch Care Manager at Helping Hands Home Care (Wigston)

Hi Mary,
Thank you so much for taking the time to leave an amazing review! It is our absolute pleasure to provide care for your mum, and I'm so pleased that she is enjoying her time with our carers. Always happy to help, and I will pass your feedback on to the team.
Best wishes


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Review from Beverley B (Daughter of Client) published on 15 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are kind, supportive professional and reliable, my mother feels safe and very happy with the support she receives.
The office staff are always available to talk to on the other end of the phone and the level of communication between staff and to my mother and myself is amazing. Wouldn’t
go anywhere else.
Amazing!

Reply from Mary Childs, Branch Care Manager at Helping Hands Home Care (Wigston)

Hi Beverley,
Thank you so much for leaving a brilliant review! It is our pleasure to provide care and support for your mother, and we are delighted to hear how happy she is with our service. Always here to help.
Best wishes


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Review from Denise D (Daughter of Client) published on 15 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care for my dad has been excellent since the day we commenced with Helping Hands Wigston.
If there are any problems they contact me immediately, therefore the issue can be solved in a short space of time.
Dad gets on well with the carers, which is important to his family.

Reply from Mary Childs, Branch Care Manager at Helping Hands Home Care (Wigston)

Hi Denise,
Thank you for taking the time to leave such a lovely review! I'm delighted to hear how your dad gets on well with the carers, and we really appreciate your kind feedback.
Best wishes


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Current Review Score: 9.7 (9.675)

Overview of Review Score

The Review Score of 9.7 (9.675) out of 10 for Helping Hands Home Care (Wigston) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.875 for Helping Hands Home Care (Wigston) is calculated as follows: ( (42 Excellents x 5) + (6 Goods x 4) ) ÷ 48 Ratings = 4.875

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Wigston) is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

Mary

Mary Childs

Job Title: Branch Care Manager

About me


Hi, I'm Mary, the Branch Manager at Helping Hands Wigston. I feel honoured to be heading up this new branch and cannot wait to have a passionate & dynamic team of both office and care staff alongside me to support people in our local community whatever their needs may be. I am responsible for the smooth operation of day-to-day business as well mentoring new carers and meeting with potential customers to establish their support needs. I am extremely passionate about the services we provide at Helping Hands and strive for excellence. As a team, we are continuously looking to improve in every way possible. I am also driven to better myself and progress my own knowledge and experiences throughout my career.
In my spare time, I like to travel and see new places, have weekends away, meals out and spend time with my family and friends.


Experience and expertise


I have worked in Health and Social care sector since the age of 18, with now over 20 years of experience, I am a naturally caring person. I began my career as a care assistant and have worked in many other roles, always in the domiciliary sector, including Branch Manager. My responsibilities have included staff management, compliance, and working with local authorities to provide a good service.
Throughout my career, I have been lucky enough to be able to complete numerous qualifications, including NVQ Level 2/3 and Leadership and Management at Level 5.


Why I chose Helping Hands


I am excited to be at the forefront of welcoming a new business into my local community for which I have a great passion. I decided to join Helping Hands because I wanted to be part of a company that shares the same values and passion for care that I do, their foundation is based on kindness for customers and staff alike! Helping Hands takes great pride in its staff and this is something I feel very passionate about. I thrive on providing a good quality service to my customers; treating them and staff fairly and with kindness to create a successful branch for Helping Hands. I enjoy meeting people in my role, knowing I can make a difference and help people in my community to stay in their homes for as long as possible.


Frequently Asked Questions about Helping Hands Home Care (Wigston)

What Type of Services does Helping Hands Home Care (Wigston) offer?

Helping Hands Home Care (Wigston) offers Home Care.

How many Carers does Helping Hands Home Care (Wigston) employ?

Helping Hands Home Care (Wigston) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Wigston) to verify any information. View our terms and conditions. Helping Hands Home Care (Wigston) has a Platinum Service – more info.