Helping Hands Home Care (Croydon)

Easy Offices, Southbridge House, Southbridge Place, Croydon CR0 4HA
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8.5 4 Reviews
  • Helping Hands Home Care (Croydon), Croydon
Helping Hands Home Care (Croydon) provides tailored home care packages across Caterham, Cousldon, Croydon, Hackbridge, Kenley, New Addington, Purley, Warlingham, Woldingham, and the surrounding areas.

The dedicated team works closely with each individual in their care and their loved ones to ensure the very best care.

Services can be provided through short regular visits all the way up to 24-hour live-in care.

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Care Provided by Helping Hands Home Care (Croydon)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Tanekher Stirling-Coward (Branch Care Manager)

Funding & Fees Guide for Helping Hands Home Care (Croydon)

  • Prices

  • Domiciliary Care From £34.60 per hour.

  • We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

Helping Hands Home Care (Croydon) Reviews (4)

8.5

Helping Hands Home Care (Croydon) has a Review Score of 8.5 (8.500) out of 10, based on 4 reviews in the last 2 years. Over all time Helping Hands Home Care (Croydon) has 4 reviews.

Overall Experience

  • 2
  • 2
  • 0
  • 0
  • 0

Date Published

4
0
0
4
0

Review from E R (Client) published on 17 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good help has been provided. The carers have turned up on time and are polite, friendly and ready to offer any assistance.

Staff

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Management

Treated with Dignity

Value for Money

Review from M S (Partner of Client) published on 24 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided by the carers is very much appreciated. It takes a burden off my shoulders. Carers are well presented, do a good job and willing to help me do the bed. The offer to help me with any household chores if required. My wife appreciates the service she receives.

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Management

Treated with Dignity

Value for Money

Review from Stella B (Client) published on 4 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since becoming a client I have had several staff. Two of which I have had more regularly. They are punctual, pleasant, companionable and efficient. They obviously are experienced as they will use their initiative to complete tasks. they stand out from the other staff I have had who needed directing
a lot.

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Treated with Dignity

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Review from S S (Daughter of Client) published on 23 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Helping Hands since December 2022 for my dad and I have to say they have been brilliant. The carers provided are always professional and caring, giving a lot of attention to his needs and providing feedback to me with any concerns. I have occasionally called the office with requests
and queries and they’re always very helpful. I would definitely recommend them.

Reply from Helga Okajima, Branch Care Manager at Helping Hands Home Care (Croydon)

Thank you so much for leaving such a wonderful review and recommendation! It's fantastic to hear how pleased you are with our service and that our carers have been able to give your dad a lot of care and attention. Always happy to help!
Best wishes.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Helping Hands Home Care (Croydon) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.250 for Helping Hands Home Care (Croydon) is calculated as follows: ( (11 Excellents x 5) + (8 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 24 Ratings = 4.25

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Croydon) is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

Steffi

Steffi Baffoe

Job Title: Branch Manager - Croydon

Joined: 2021

Steffi's role is to mange the office and care teams to ensure that they are collectively delivering the best service. Steffi likes to say that 'caring is in her DNA' as she comes from a family of nurses. To Steffi, care is more than a job, it's a passion. Throughout her career Steffi has worked with adults with learning disabilities, mental health issues and the elderly.


Steffi has been working in care for nearly 10 years and said: " I have learnt lots of different skills throughout my career, but believe that I am always learning which makes me a good mentor for my care team."


Qualifications:
Level 3 BTEC National Diploma in Health and Social Care
Level 5 Leadership & Management in Health and Social Care
Train the Trainer certificate in manual handling
Level 3 Aware in Educating & Training, Lead to Succeed in Leadership


Frequently Asked Questions about Helping Hands Home Care (Croydon)

What Type of Services does Helping Hands Home Care (Croydon) offer?

Helping Hands Home Care (Croydon) offers Home Care.

How many Carers does Helping Hands Home Care (Croydon) employ?

Helping Hands Home Care (Croydon) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Croydon) to verify any information. View our terms and conditions. Helping Hands Home Care (Croydon) has a Platinum Service – more info.