Helping Hands Home Care (Enfield)

Instant Offices, M25 Business Centre, 121 Brooker Road, Waltham Abbey EN9 1JH
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8.4 5 Reviews
  • Helping Hands Home Care (Enfield), Waltham Abbey
Helping Hands Home Care (Enfield) provides tailored care and support to people where they feel the most secure: their own homes.

With a wide range of services offered, the compassionate and skilled team can provide anything from short regular visits throughout the week to full live-in care for more complex needs.

Carers are on hand to assists as much or as little as the person in their care likes with the goal of enabling them to be as independent as possible.

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Care Provided by Helping Hands Home Care (Enfield)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Kim Hogan (Branch Care Manager)

Funding & Fees Guide for Helping Hands Home Care (Enfield)

  • Prices

  • Domiciliary Care From £33.65 per hour.

  • We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

Helping Hands Home Care (Enfield) Reviews (5)

8.4

Helping Hands Home Care (Enfield) has a Review Score of 8.4 (8.409) out of 10, based on 2 reviews in the last 2 years. Over all time Helping Hands Home Care (Enfield) has 5 reviews.

Overall Experience

  • 5
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Date Published

5
1
1
2
3

Review from D O (Daughter of Client) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer who visited my father was very caring and friendly. She quickly put him at ease and made every effort to ascertain and then meet his needs. The pre-assessment was thorough and again my father was put at the heart of the process by the assessor.

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Review from Sandra N (Niece of Client) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has received the care and support of the Helping Hands Enfield team for a long time now. All his daily needs are met, and his flat is warm, clean and tidy. The carers try very hard to get him out for a short walk or go shopping, but unfortunately, he rarely engages with anything. They know
him well and understand all his issues and struggles with life. He has a long history of poor mental health and subsequently, his behaviour is extremely challenging to deal with. The support I received personally from the manager and other staff members is really appreciated too. There are times when I contact them just to ‘offload’ after dealing with my uncle, without their help I don’t think I would cope with him and I thank them for that support.

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Review from Nikki B (Daughter-in-law of Client) published on 1 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Helping Hands team are the absolute best! Nothing is too much trouble, and they do all they can to keep their clients happy; they pay attention to detail and understand that even the smallest of requests matter. My mother-in-law has regular visits from the same carer who helps her to go out for
walks locally, takes her shopping or to the bank and helps with light cleaning and meal preparation as needed. This has made all the difference, and the support she gets helps her to maintain her independence in her own home. The carers are kind, professional and reliable, and the personal touches mean a lot. Special mentions to the care coordinator and our favourite carer, but the rest of the team are amazing too. I have nothing but good things to say about this exceptional team. Last year we also organised short-term live-in care through Helping Hands following a hip operation, this is done through a different team, but again the standard of carers and the service provided was excellent.

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Review from Christopher L (Son of Client) published on 20 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole team at Helping Hands Home Care (Enfield) have been excellent in all respects, going far beyond what I would expect and demonstrating that ‘care’ is much more than just doing a job. They have made a huge difference and I would give 6 stars if I could. That goes for the manager, and staff who
have all be great. Particularly appreciate the advice and support to make informed decisions about what to do next.

Reply from Kim Hogan, Branch Care Manager at Helping Hands Home Care (Enfield)

Thank you so much for this wonderful review and the five stars! I'm so delighted that we've been able to make a huge difference and that you appreciate all of our advice and support - that's brilliant. We're always here to help!
Best wishes.


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Review from Sara P (Daughter of Client) published on 7 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had been using another agency for a fortnight and it wasn't reliable. A friend recommended Helping Hands Home Care (Enfield). They couldn't have been more helpful, they came round the next day to chat and by lunchtime I had a full rota. The three carers started the next working day and have been first
class, kind, chatty and efficient. My Mum is happy, well looked after and nurtured. I wouldn't hesitate to recommend this service. My mind is at rest, having been the sole carer for so many years and now my ill health putting a stop to that it is a complete weight off my mind. I wish I'd done it before.

Reply from Kim Hogan, Branch Care Manager at Helping Hands Home Care (Enfield)

Hi Sara,
Thank you ever so much for leaving this glowing review! I'm beyond thrilled to hear how we've been able to put your mind at rest as your mum is happy and well looked after by our carers. Your kind words mean the world to us - always happy to help!
Best wishes,


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Current Review Score: 8.4 (8.409)

Overview of Review Score

The Review Score of 8.4 (8.409) out of 10 for Helping Hands Home Care (Enfield) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.909 for Helping Hands Home Care (Enfield) is calculated as follows: ( (10 Excellents x 5) + (1 Goods x 4) ) ÷ 11 Ratings = 4.909

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Enfield) is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

Kim

Kim Hogan

Job Title: Branch Care Manager

About me


My name is Kim, and I am the Branch Manager for Helping Hands in Watford.


I was born in London and lived there until moving to Hertfordshire. I have lived in Hertfordshire for 19 years and I have worked in the care industry for over 30 years. I am really passionate about supporting others and enjoy working with my team of carers and enabling our customers across the area to live independently within their own homes.


Experience and expertise


Kim has vast experience working with a range of different agencies including local authorities, social workers and medical staff. She enjoys working as part of a team and is very hands-on. She holds many qualifications including a Level 5 Diploma in Health and Social Care.


In her personal life, Kim has provided palliative care to her father and therefore has the skills and empathy to support others in their time of need.


Why I chose Helping Hands


I’m looking forward to working within the Helping Hands team, as they have a good ethos. All of their staff get the training and support that is needed so that they can deliver the very best in-home care.


Frequently Asked Questions about Helping Hands Home Care (Enfield)

What Type of Services does Helping Hands Home Care (Enfield) offer?

Helping Hands Home Care (Enfield) offers Home Care.

How many Carers does Helping Hands Home Care (Enfield) employ?

Helping Hands Home Care (Enfield) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Enfield) to verify any information. View our terms and conditions. Helping Hands Home Care (Enfield) has a Platinum Service – more info.