Helping Hands Home Care (Oxford)

Suite 7, Whichford House, Parkway Court, John Smith Drive, Oxford OX4 2JY
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9.0 10 Reviews
  • Helping Hands Home Care (Oxford), Oxford
Helping Hands Oxford provides person-centred care through regular, short home visits up to full live-in care.

Whatever your needs, the passionate and skilled staff at Helping Hands' Oxford branch are on hand to provide the highest standards of care and support.

The team covers Bicester, Kidlington, Oxford, Witney, Woodstock and the surrounding areas.

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Care Provided by Helping Hands Home Care (Oxford)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)
  • Live in Carer

Good to Know

  • Person in charge
  • Katie Wilson (Branch Care Manager)

Funding & Fees Guide for Helping Hands Home Care (Oxford)

  • Prices

  • Domiciliary Care From £35.50 per hour.

  • We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

Helping Hands Home Care (Oxford) Reviews (10)

9.0

Helping Hands Home Care (Oxford) has a Review Score of 9.0 (9.000) out of 10, based on 3 reviews in the last 2 years. Over all time Helping Hands Home Care (Oxford) has 10 reviews.

Overall Experience

  • 10
  • 0
  • 0
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Date Published

10
3
3
3
7

Review from Antonia L (Daughter of Client) published on 20 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands in Oxford have been sending carers to help with my 93-year-old mother's personal care for the past few months, as she has early-stage dementia and major mobility problems. They are excellent, really good at their job, and it has made a difference to my mother's health and wellbeing. (And
mine!) The carers are well-trained and cheerful, bringing positive energy into the house. I have used other agencies in the past and this experience is by far the best. The office staff are also very supportive and helpful, responding to needs efficiently. Highly recommended!

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Review from Tim W (Son of Client) published on 17 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Carers turn up during the specified time window this cuts out the stress of waiting. The Carers are polite and efficent. Recently at short notice due to my mother's health I have been able to make changes to visits within a 24 hour window.

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Review from L L (Daughter of Client) published on 17 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family we recommend helping hands enormously for all the care they have given our dad,
And support they give us,they are flexible, caring, consistent and professional,
They are so helpful in every way when offering care and support .

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Review from Sally C (Niece of Client) published on 26 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Oxford branch of Helping Hands Home Care supported my Aunt through the last months of her life. They were respectful to her wishes, compassionate, and maintained her dignity at all times, the standard of care was excellent. They were also very supportive to myself, nothing was too much trouble.
The carers are well supported by their manager who has excellent leadership skills. I would highly recommend and happily use this company again.

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Review from M A (Client) assisted by family/friend published on 12 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent service. The carers tended to my late wife with great kindness and have since been reliable friendly and caring in their support of me. My daughters appreciate the efficiency of the administration and are delighted to be able to feel so confident in the service provided.

Reply from Carol Bosley, Branch Care Manager at Helping Hands Home Care (Oxford)

Hi Michael,
Thank you so much for leaving such a lovely review! I'm ever so pleased to hear how our carers tended to your late wife with such kindness and compassion, and that your daughters appreciate the service we provide. We can't thank you enough for your kind feedback and I'll be sure to pass it on to the rest of the team.
Best wishes,


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Review from K B (Wife of Client) published on 23 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband became increasingly unwell with pulmonary fibrosis at the latter part of 2021. We were recommended Helping Hands as care providers and from the beginning, we found the carers and those who were responsible for the care plan sensitive, adaptable and efficient with regard to the patient and
relatives. I would recommend Helping Hands without hesitation.

Reply from Carol Bosley, Branch Care Manager at Helping Hands Home Care (Oxford)

Thank you so much for leaving this amazing review and recommendation! We're thrilled to hear how impressed you've been with the complete care journey we offer, and it is our absolute pleasure to provide care for your husband. Your kind feedback is truly appreciated.
Best wishes.


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Review from Anne D (Client) published on 18 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the carers who visit are respectful and pleasant in manner and arrive on time. They are always happy to perform any requests I may have for example to help me shower and to help me choose my outfit for the day. I am very happy with the help and support they provide.

Reply from Carol Bosley, Branch Care Manager at Helping Hands Home Care (Oxford)

We all really appreciate you taking the time to leave this review - thank you so much! It's absolutely wonderful to hear how happy you are with our support and I'm pleased to hear you consider our carers to be so respectful and pleasant. Always happy to help!
Best wishes.


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Review from M V (Daughter of Client) published on 9 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with Helping Hands who have provided friendly, caring carers and very good communication with me about my mum. Any issues are reported promptly and dealt with compassion and kindness. You feel confident that the carers organising everything in the office are hands on and making sure
everything is working seamlessly and according to safeguarding regulations.

Reply from Carol Bosley, Branch Care Manager at Helping Hands Home Care (Oxford)

Thank you so much for leaving this lovely review! It is our absolute pleasure to provide care for your mum, and I'm thrilled to hear how you consider our carers to be so friendly and caring. Always happy to help!
Best wishes.


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Review from Chris J (Son of Client) published on 8 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers we had for my mum for a three week stay with us were excellent. They came when they said they would, provided all of the services that we asked for, and established a great rapport with mum. We would definitely use Helping Hands again.

Reply from Carol Bosley, Branch Care Manager at Helping Hands Home Care (Oxford)

Hi Chris,
Thank you so much for leaving this fantastic review. I'm delighted to hear how pleased you are with our service and that our carers established a great rapport with your mum. I'll be sure to pass on your excellent feedback to the rest of the team.
Best wishes


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Review from Deirdre J (Daughter of Client) published on 5 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional, caring and friendly.
My mum is really happy with the service.

Reply from Carol Bosley, Branch Care Manager at Helping Hands Home Care (Oxford)

Hi Deirdre, thank you so much for leaving this amazing review! I'm delighted to hear how happy your mum is with our service, and we really appreciate your kind feedback.
Best wishes.


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Current Review Score: 9.0 (9.000)

Overview of Review Score

The Review Score of 9.0 (9.000) out of 10 for Helping Hands Home Care (Oxford) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Helping Hands Home Care (Oxford) is calculated as follows: ( (18 Excellents x 5) ) ÷ 18 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Oxford) is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Helping Hands Home Care (Oxford)

What Type of Services does Helping Hands Home Care (Oxford) offer?

Helping Hands Home Care (Oxford) offers Home Care.

How many Carers does Helping Hands Home Care (Oxford) employ?

Helping Hands Home Care (Oxford) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Oxford) to verify any information. View our terms and conditions. Helping Hands Home Care (Oxford) has a Platinum Service – more info.