Support Solutions (Middlesbrough)

101 The Greenway, Middlesbrough TS3 9PA
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9.4 12 Reviews
  • Support Solutions (Middlesbrough), Middlesbrough
The skilled and experienced team at Support Solutions Middlesborough support people’s health and wellbeing in the comfort of their own homes.

Clients are treated with dignity and respect, and the team take the time to build relationships. There is minimal staffing to each client and a low staff turnover which help to maintain this.

They recognise the uniqueness of each client, offering them person-centred support that is tailored to their needs and wishes. To support each client’s fulfilment, they provide an individualised programme of meaningful activities.

The team undertake training in many areas that other providers may not, and use assisted technology to maximise safety and security of clients.

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Care Provided by Support Solutions (Middlesbrough)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sarah Hall (Managing Director & Registered Manager)

Funding & Fees Guide for Support Solutions (Middlesbrough)

  • Prices

  • 2024 - 2025: Fees are revised and change every April
    All Week £23.57 per hour
    £15.75 30 minutes
    Any mileage for private journeys with clients is charged at £0.45 per mile.


    Council care rates may differ.

  • Payments can be by cheque, bank.
    Admin Fees may apply for some payment services

Support Solutions (Middlesbrough) Reviews (12)

9.4

Support Solutions (Middlesbrough) has a Review Score of 9.4 (9.396) out of 10, based on 8 reviews in the last 2 years. Over all time Support Solutions (Middlesbrough) has 12 reviews.

Overall Experience

  • 8
  • 4
  • 0
  • 0
  • 0

Date Published

12
0
1
8
4

Review from Anne B (Client) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are very friendly and helpful. They arrive on time and stay the allotted time, always in uniform and display their badge. The care is excellent, nothing is too much trouble. Would recommend Support Solutions.

Reply from Catherine McClure, Managing Director at Support Solutions (Middlesbrough)

Thank you so much, your feedback is lovely and welcomed.


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Treated with Dignity

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Review from J G (Client) published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

They make me laugh and are kind.

Reply from Catherine McClure, Managing Director at Support Solutions (Middlesbrough)

How lovely to read, thank you so much. The team will be very pleased.


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Review from M S (Client) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Every contact has been a plus factor in my daily life.

Reply from Catherine McClure, Managing Director at Support Solutions (Middlesbrough)

Thank you so much; as the brand owner of Support Solutions, that is so lovely to read.


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Review from Helen S (Daughter of Client) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Good standard of care. There were issues initially with rotas but on the whole now sorted, although still sometimes an issue with timing of the morning call, which can be a concern due to Dad's diabetes.

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Review from Catherine A (Wife of Client) published on 5 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, excellent service, always in touch and helps with problems understanding and informative. Understands health issues. They go above and beyond, especially pointing me in the right direction with other health service professionals.

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Review from M N (Wife of Client) published on 5 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband looked forward to the visits from the carers. He has his favourites, but they all cared for him, and sometimes they would chat about football, which he liked. I felt they were part of our extended family.

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Review from Caroline R (Daughter of Client) published on 2 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at Support Solutions is great. The staff are very caring and friendly and listen to all your requirements and needs. The people in charge listen to any new problems that occur and tailor the service accordingly. We certainly couldn’t manage to look after my mother without their help, and my
mother would be lost without them, she looks forward to their visits each day.

Reply from Catherine McClure, Managing Director at Support Solutions (Middlesbrough)

Thank you so much; the team will be so pleased to read such good feedback.


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Value for Money

Review from J A (Daughter of Client) published on 1 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Support Solutions have been providing care for my Mum since she fell in December 2022. They provide support in the form of ensuring that Mum has her breakfast and evening meal, light domestic duties and support her with showering.
All of the staff members are friendly and approachable, while also
being professional. Mum looks forward to her twice-daily visits not only for the care provided but also for the company.
As I live an hour and an half’s drive away, and only get to see Mum on weekends, it is a great comfort to me to know that she is well looked after and happy.

Reply from Catherine McClure, Managing Director at Support Solutions (Middlesbrough)

Thank you for taking the time to do this for us. So pleased you are happy with the support and team.


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Treated with Dignity

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Review from M T (Son of Client) published on 8 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very efficient, dependable service with prompt regular attendance. The staff are very helpful and friendly. Excellent. Good attention to detail, very attentive to my mum's daily requirements, making her feel at ease through this difficult situation.

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Review from Paul P (Client) published on 16 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always courteous and very respectful of my needs and preferences. The visits are never rushed, and the staff always take time to enquire if there are any additional needs that have not been met. Overall, provided exceptional service.

Reply from Catherine McClure, Managing Director at Support Solutions (Middlesbrough)

Thank you for your kind words - we really appreciate it.


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Review from D L (Client) published on 14 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had a really good experience with the staff, very reliable. Questions were answered - no problems. Management is top class. I could not wish for better help. I would advise all my friends and relatives to use Support Solutions. I repeat well mannered and helpful staff. Could not wish for a bitter
service. Thanks to all staff; well trained in all aspects. A pleasure to meet them.

Reply from Sarah Hall, Managing Director at Support Solutions (Middlesbrough)

Thank you for a lovely review. It is a pleasure to support you.


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Review from P T (Client) published on 24 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are helpful, friendly, understanding and patient.
Very reliable, have a good understanding of myself and my partner's needs, nothing seems to be too much trouble for themselves to help in any way they can.

Reply from Catherine McClure, Managing Director at Support Solutions (Middlesbrough)

Thank you for taking the time to write this. W


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Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.4 (9.396)

Overview of Review Score

The Review Score of 9.4 (9.396) out of 10 for Support Solutions (Middlesbrough) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.596 for Support Solutions (Middlesbrough) is calculated as follows: ( (30 Excellents x 5) + (15 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 47 Ratings = 4.596

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Support Solutions (Middlesbrough) is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Meet the Team (1)

Sarah

Sarah Hall

Job Title: Managing Director

Joined: 2021

After completing 4 years of studying Health and Social Care, and achieving a certificate of higher education in Working with Children and Young people I joined Support Solutions to complete an apprenticeship in Business Administration. Following this, I joined the care team and have been at the forefront of providing quality care ever since. and now have over 8 years of experience in the care sector.


I also have experience in supported living and believe care should be provided on a more personal level to those individuals needing support to maintain their independence and fulfil their wishes.


Frequently Asked Questions about Support Solutions (Middlesbrough)

What Type of Services does Support Solutions (Middlesbrough) offer?

Support Solutions (Middlesbrough) offers Home Care.

How many Carers does Support Solutions (Middlesbrough) employ?

Support Solutions (Middlesbrough) employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Support Solutions (Middlesbrough) to verify any information. View our terms and conditions. Support Solutions (Middlesbrough) has an Enhanced Service – more info.