Faith's Walk Healthcare Services Ltd

Rourke House, Waterman's Business Park, Staines-upon-Thames TW18 3BA
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9.3 8 Reviews
  • Faith's Walk Healthcare Services Ltd, Staines-upon-Thames
Working across the South East of England, Faith's Walk Healthcare Services offer a range of home care provisions.

Whether you need personal care, live in care, emergency care, dementia care or some help with your housework, the team of friendly care professionals are on hand to help you maintain your independence and stay in the comfort of your own home.

A bespoke service is offered to all clients, with services tailored to unique needs, preferences and requests. All team members are highly skilled, and will undergo a DBS and background check before they join the Faith's Walk Team. This is so all clients can be confident knowing that their safety and security is maintained at all times.

Faith's Walk aim to develop strong and positive relationships with each client as well as their friends, family and community. They understand that care requirements go beyond the home, and they aim to empower clients to maintain their quality of life in as many areas as they can.

The team place inclusivity and respect at the heart of their service and care is always designed and delivered on your terms.

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Care Provided by Faith's Walk Healthcare Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Owner
  • Faith's Walk Healthcare Services Ltd
  • Person in charge
  • Violet Kizito (Manager)

Funding & Fees Guide for Faith's Walk Healthcare Services Ltd

  • Prices

  • Our service charges start from £19.50 per hour

Faith's Walk Healthcare Services Ltd Reviews (8)

9.3

Faith's Walk Healthcare Services Ltd has a Review Score of 9.3 (9.250) out of 10, based on 4 reviews in the last 2 years. Over all time Faith's Walk Healthcare Services Ltd has 8 reviews.

Overall Experience

  • 7
  • 1
  • 0
  • 0
  • 0

Date Published

8
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1
4
4

Review from Anna G (Power of Attorney of Client) published on 6 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Faith's Walk first became involved with this elderly lady with dementia when we needed four visits a day for six weeks to put eye drops in after a cataract operation. They enhanced her life so much that they stayed through the operation for the second eye and thereafter. They administered blister pack
medication, microwaved meals, assisted with personal hygiene and, most importantly, provided company. This lady would not have been at home for the last year and a half if it had not been for the care Faith's Walk provided. There were many emergencies and shocks generated by this client along the way. Faith's Walk unfailingly stepped in and dealt with the situation. They escalated issues appropriately. They were always available at the other end of the phone and arrived in person at zero notice on more than one occasion when needed. The care workers are friendly, capable and trustworthy in my experience. Faith's Walk was also generous with their advice and support to me.

Reply from Violet Kizito, Registered Manager at Faith's Walk Healthcare Services Ltd

Thank you, it was such a pleasure caring for our client she will be so dearly missed by all her Carers and the Managers. Thank you for trusting Faith's Walk.


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Review from Marion M (Sister of Client) published on 27 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Peace of mind has been restored ever since the wonderful Faith's Walk Team have been supporting my brother. The office is always available to listen to our needs. The carers are always so caring, kind conscientious, and attentive. They know his needs and have made a big difference to his health and
daily life.
My brother feels supported and knows the carers and feels safe with them.
I would definitely recommend Faith's Walk.

Reply from Violet Kizito, Registered Manager at Faith's Walk Healthcare Services Ltd

Thank you so much. We loved caring for the client, the support that you offered made it a bit more easier.
Thank you.


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Review from Anne P (Daughter of Client) published on 13 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I are extremely happy with the carers who look after our mother. They are extremely patient with her and have soon learnt her likes and dislikes! They are very attentive to Mum, and if they feel something is wrong with her health, we are immediately informed. We would certainly recommend
Faith Walk as being an excellent care company.

Reply from Violet Kizito, Registered Manager at Faith's Walk Healthcare Services Ltd

Thank you for allowing us to care for Mum. We can't wait to celebrate the centennial birthday coming up very soon.


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Review from Paul K (Client) published on 11 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff from first contact to care staff were polite and helpful. Communication was spot on and when extra care was needed it was provided in a very timely fashion with no fuss. The care provided was excellent and the care staff were very helpful and diligent.

Reply from Violet Kizito, Registered Manager at Faith's Walk Healthcare Services Ltd

Thank you so much for your kind words and for taking the time to write us a review. We're very proud of our highly-trained, caring, and professional staff. It's great to hear that you had a positive experience with our team.


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Review from George L (Husband of Client) published on 30 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I are very happy with the carers supplied by Faith's Walk Healthcare. My wife is happy and I have complete confidence that they are doing their very best in caring for her and her needs. For both of us having Christian carers makes all the difference.

Reply from Violet Kizito, Registered Manager at Faith's Walk Healthcare Services Ltd

Thank you so much for your feedback. It's been a pleasure getting to know both of you and supporting you. We hope that we will continue providing a service that meets your wife's needs with pleasure.


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Review from Hazel A (Client) published on 30 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience of the services given are very good and would recommend the company.

Reply from Violet Kizito, Registered Manager at Faith's Walk Healthcare Services Ltd

It's been a pleasure supporting you remaining in your own home, what's made it easier is the support we receive from your family in ensuring that we meet your needs and provide person-centred care.
Many thanks


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Review from N E (Client) assisted by family/friend published on 12 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel treated really well and the carer who looks after me has a lot of goodwill.

Reply from Violet Kizito, Registered Manager at Faith's Walk Healthcare Services Ltd

Thank you for your feedback and for allowing Faith's Walk to provide you with a service.


Violet


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Review from Robert S (Client) published on 7 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found this company totally professional and understanding. They arranged my assessment within 24 hours and had the cover in place just hours after that. This helped with my confidence for my discharge from hospital the following day knowing there would be help on hand when I arrived home.
The staff
were kind, polite and most of all very professional and caring.

Reply from Violet Kizito, REGISTERED MANAGER at Faith's Walk Healthcare Services Ltd

Dear Robert,
Thank you very much for your feedback.
It was a pleasure supporting you over the Christmas period, especially ensuring that we could have the right support in place to ensure you could be home in time to spend Christmas with your family.
We were also inspired by your progress during your re-enablement.
Thank you, for your service.


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Current Review Score: 9.3 (9.250)

Overview of Review Score

The Review Score of 9.3 (9.250) out of 10 for Faith's Walk Healthcare Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Faith's Walk Healthcare Services Ltd is calculated as follows: ( (22 Excellents x 5) ) ÷ 22 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Faith's Walk Healthcare Services Ltd is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Nov 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

Violet

Violet Kizito

Job Title: REGISTERED MANAGER

Joined: 2020

Violet currently leads the service ensuring that our customer's needs are met, the organisation meets its provider obligations and all employees feel valued and rewarded.


Frequently Asked Questions about Faith's Walk Healthcare Services Ltd

What Type of Services does Faith's Walk Healthcare Services Ltd offer?

Faith's Walk Healthcare Services Ltd offers Home Care.

How many Carers does Faith's Walk Healthcare Services Ltd employ?

Faith's Walk Healthcare Services Ltd employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Faith's Walk Healthcare Services Ltd to verify any information. View our terms and conditions. Faith's Walk Healthcare Services Ltd has an Enhanced Service – more info.