Assured Care Formby

18 Chapel Lane, Liverpool L37 4DU
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9.5 11 Reviews
  • Assured Care Formby, Liverpool
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Care Provided by Assured Care Formby

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Lisa Humphreys (Manager)

Funding & Fees Guide for Assured Care Formby

  • Prices

  • Mon-Fri.
    £9.00 Per 1/4 Hour
    £13.80 per 1/2 hour.
    £19.45 Per 3/4 Hour
    £21.50 per 1 hour.


    Sat & Sun
    £11.00 per 1/4 hour
    £15.30 per 1/2 hour.
    £21.70 per 3/4 hour
    £23.50 per 1 hour.


    Sleeping Night - £110
    Waking Night - £170


    Bank Holidays and religious holidays are charged at the weekend rate.

  • We accept:
    Cheques
    BACS
    cash
    Direct payments


    Any cancellations will be charged full rate if not cancelled within 24 hours
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Assured Care Formby Reviews (11)

9.5

Assured Care Formby has a Review Score of 9.5 (9.529) out of 10, based on 8 reviews in the last 2 years. Over all time Assured Care Formby has 11 reviews.

Overall Experience

  • 7
  • 4
  • 0
  • 0
  • 0

Date Published

11
2
2
8
3

Review from Patricia O (Daughter of Client) published on 20 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Assured Care have looked after my 2 elderly parents, in their own home, for nearly 2 years. In response to their increasing frailties-physical and mental- we have steadily increased the Carer calls. They now have Carers at breakfast and teatime to help with mealtimes and with medication, Afternoon
Companionship 3 or 4 times per week and most recently, Overnight Care 5 times a week. We are very happy with the way the Care is being organised and with the Carers themselves, who attentively and sensitively look after our mum and dad. They work very hard and do a great job and their efforts are much appreciated by my parents and by me and the wider family. We know mum and dad are being well looked after when we can't be with them. Considering the quality of Care, the cost is reasonable.
Thankyou Team Assured Care.

Reply from Megan Humphries, Care Manager at Assured Care Formby

Thank you for taking time to review us, i will ensure this is passed onto our staff members. It is always a joy when visiting your parents.


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Review from Barbara H (Wife of Client) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was well looked after by Assured carers who were very kind and considerate and worked with his mobility and communication needs to do their best for him. We had some lovely chats and laughs which brightened the day.

Reply from Megan Humphries, Care Manager at Assured Care Formby

Thank you, it was a pleasure to have met and looked after your husband. He had a smile that the staff will never forget.


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Review from Patricia G (Client) published on 27 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have no complaints about my care. If I have any queries I speak to the manager and they have sorted it straight away. I have had 2 bad years and two of the carers in particular went out of their way to help me with nurses and ensure that I would get a doctor's appointment the same day.

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Review from G O (Client) assisted by family/friend published on 21 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased with the care. All carers who visit are caring, kind and willing to do what I ask them to do.

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Review from J A (Daughter of Client) published on 16 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service. Mum is very happy with all the care provided and she thinks all her carers are lovely, very helpful and obliging.

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Review from I M (Son of Client) published on 16 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The service is generally good and Mum is looked after well in the time permitted.

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Review from Michaela M (Daughter of Client) published on 16 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one the management and staff have been professional, respectful, kind and gentle. They provided a tailor-made care package which was a holistic package suited for my mum's needs. My mum hand-picked a handful of carers who meet her specific needs. Also, I had another care company before and
the difference was like night and day with Assured Care has been 1000% better.

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Review from Liam S (Client) published on 14 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no problem with Assured Care. They have always helped me with things I need and when I ask them to help me, they do not hesitate in doing so. I started to receive care from Assured Care on the 11th of April 2022 and I have not had any reason to complain. They have helped me through the toughest
times and they have been outstanding.

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Review from Caren P (Daughter-in-law of Client) published on 7 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff were great with my father-in-law. He was a very private person but they helped him get used to the care. During his last few weeks, all the carers made sure he had everything he needed.

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Review from W V (Son of Client) published on 5 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my mum has been receiving. All of the ladies have been extremely professional, however in addition they show genuine compassion and interest in my mum and her wellbeing. This has meant a great deal. Thank you.

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Review from Jan S (Wife of Client) published on 17 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Caring company - lovely people and very efficient.

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Current Review Score: 9.5 (9.529)

Overview of Review Score

The Review Score of 9.5 (9.529) out of 10 for Assured Care Formby is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.729 for Assured Care Formby is calculated as follows: ( (35 Excellents x 5) + (13 Goods x 4) ) ÷ 48 Ratings = 4.729

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Assured Care Formby is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Mar 2024

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Frequently Asked Questions about Assured Care Formby

What Type of Services does Assured Care Formby offer?

Assured Care Formby offers Home Care.

How many Carers does Assured Care Formby employ?

Assured Care Formby employs 32 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Assured Care Formby to verify any information. View our terms and conditions. Assured Care Formby has a Basic Service – more info.