Diamond Heart Health Care

2nd floor Lowry Mill, Lees Street, Swinton, Pendlebury, Manchester M27 6DB
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9.4 13 Reviews
  • Diamond Heart Health Care, Manchester
Welcome to Diamond Heart Health Care Limited, registered with the Care Quality Commission, your trusted partner in personalised home care services for adults and elderly in Bolton, Greater Manchester, Manchester, Salford, and Wakefield. The team understands the importance of maintaining independence and dignity while receiving the care you deserve. They offer customised home care solutions to meet your unique needs and preferences.

Diamond Heart Health Care Limited does not just provide home care services; it provides personalised solutions. From personal care and medication management to companionship and household assistance, the versatile services are tailored to serve clients' cultural and language needs. They understand that your needs are unique and are there to meet them.

Diamond Heart Health Care Limited was founded by a nursing professional with over 25 years of experience in hospitals and care homes. Fuelled by a passion for providing high-quality care, the founder established Diamond Heart Health Care Limited to meet the community's growing demand for personalised home care services.

Diamond Heart Health Care Limited's vision is to provide the highest-quality home care for adults and older people in their own homes. They strive to create a nurturing environment where individuals can maintain their independence and dignity while receiving the support they need to thrive.

The mission is clear-to provide compassionate care that enhances clients' well-being and quality of life. The team is dedicated to helping those who cannot retain their independence due to illness or injury, allowing them to live with dignity and purpose.

Diamond Heart Health Care Limited's core values are not just words on a page; they are the guiding principles of their work. Humility, Accountability, Achievement, Passion, and Integrity.

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Care Provided by Diamond Heart Health Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Diamond Heart Health Care Ltd
  • Person in charge
  • Habibat Ijetta (Manager)

Funding & Fees Guide for Diamond Heart Health Care

  • Prices

  • Prices start from £22 per hour, depending on the needs of the service user

  • Prices are available on request depending on the needs of the service user
    Available on request

Diamond Heart Health Care Reviews (13)

9.4

Diamond Heart Health Care has a Review Score of 9.4 (9.417) out of 10, based on 10 reviews in the last 2 years. Over all time Diamond Heart Health Care has 13 reviews.

Overall Experience

  • 8
  • 3
  • 2
  • 0
  • 0

Date Published

13
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5
10
3

Review from P S (Client) assisted by family/friend published on 4 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Some of the carers are really caring and helpful. The odd ones don't seem to be interested.

Reply from HABIBAT IJETTA, Care Manager at Diamond Heart Health Care

Thank you for your honest comment. Our goal is to satisfy your demands by offering the finest service we can. We will be able to better serve the needs of the people we support with the help of this input.


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Review from W T (Client) published on 9 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the care company carers and staff punctual, polite and supportive though I do sometimes find carers lacking in basic skills in visits. This I think can be improved by further training/upskilling not having to be provided by a client during the visit. Management staff, I find polite and approachable
willing to deal with any issues if they occur.

Reply from HABIBAT IJETTA, Care Manager at Diamond Heart Health Care

Thank you for your honest feedback. It is important to us to provide the best service possible to meet your needs. This feedback will assist us in improving our services to meet the needs of the people we support.


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Review from R D (Son of Client) published on 11 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care package has evolved over several weeks and it has reached a point where all current needs have been met. This has been achieved by good communication and constructive advice. The carers have been friendly and confident which has put the client (mum) at ease. They have treated her with empathy
and respect.

Reply from HABIBAT IJETTA, Care Manager at Diamond Heart Health Care

We are grateful for your kind review. We enjoy taking care of mum.


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Review from J W (Wife of Client) published on 11 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cheerful staff honest and very competent. Treated my husband like family.

Reply from Habibat Ijetta, Care Manager at Diamond Heart Health Care

We appreciate your fantastic review and are glad that we can help him.


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Review from Brian W (Client) published on 8 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Satisfactory.

Reply from HABIBAT IJETTA, Care Manager at Diamond Heart Health Care

I appreciate you taking the time to provide such positive comments. We believe it is essential to give you the best service we can in order to meet your needs. Your input will help us make the necessary improvements to our services to better meet the needs of the people we support.


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Review from M L (Client) published on 12 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happier now that one visit on Wednesdays only, because I found 3 days per week too much (because of my back pain). My experience with Diamond Heart is fine and I am quite happy with them.

Reply from Habibat Ijetta, Care Manager at Diamond Heart Health Care

Thank you for this lovely review. We are happy we so happy that you are getting the support you need.


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Review from Jacqueline S (Client) published on 12 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot complain, they are very good.

Reply from Habibat Ijetta, Care Manager at Diamond Heart Health Care

Thank you for such a lovely review. It's a pleasure looking after you.


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Review from Diane T (Client) published on 12 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find having carers are a big help, they are very friendly and easy to get along with and also you can have a laugh and joke with them. They will do as much as they can for you in the time they have to spend with you.

Reply from Habibat Ijetta, Care Manager at Diamond Heart Health Care

Thank you for this wonderful review and we are happy we are able to support and put smiles on your face.


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Review from J M (Daughter of Client) published on 8 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Management were very helpful and worked with us to make sure everything Mum and Dad needed to make their life comfortable and safe was put in place. The carers were polite, caring and always on time, nothing was too much trouble. My dad had to go in hospital for a couple of days and they provided a
carer to stay over night with my mum. They went over and above board to help.

Reply from Habibat Ijetta, Care Manager at Diamond Heart Health Care

I really appreciate your great comments. We work really hard to give each and every one of our clients outstanding service.


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Review from Ice S (Client) published on 30 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Diamond Heart Health Care's management team and staff have been very supportive to me. As someone who has a brain injury, I appreciate all the care I've received from my carer and from the management team. They have been kind and understanding with my situation and have been excellent in providing me
support and care at home. Thank you to my lovely carer and the management team. Truly appreciate and admire all the effort they provide for their service users.

Reply from HABIBAT IJETTA, Care Manager at Diamond Heart Health Care

Thank you very much for your fantastic feedback. Your comments are much appreciated.


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Review from D M (Son of Client) published on 2 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Diamond Heart Health Care have been offering care to my mother since December 2022 (just under 11 weeks). I believe that they have my mother's best interests at heart and offer a caring service to elderly clients who have varying needs. This initial period where the carers have to get to know the client
and vice versa, is still on-going, as all new relationships take time to build. This is in part due to the fact that there are 2 different companies who are undertaking the care needs of my mother. One company does the morning and evening calls, whereas Diamond Heart Health Care does the lunchtime and tea-time calls. To date, I am very happy with the service that they are providing.

Reply from Habibat Ijetta, Care Manager at Diamond Heart Health Care

Thank you very much for your excellent feedback. Your words are greatly appreciated.


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Review from Izabela T (Daughter of Client) published on 2 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Diamond Health Care caregivers have been looking after my dad for about 10 months before he passed away. They have been so understanding like no one ever before. They have formed a very special bond that no one ever could form before. They were extremely experienced, calm, funny (every single one of
them), and caring. They became more than just carers, they were family to him. Like everyone, my dad had his favourites, especially one carer who stayed with him till the last second of my dad's life holding his hand. My dad had the best quality of life before his death thanks to them. I will never forget them and can't thank them enough!

Reply from Habibat Ijetta, Care Manager at Diamond Heart Health Care

Thank you so much for your excellent feedback. We strive hard to provide exceptional service to each and every one of our clients.


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Review from Carlene K (Client) published on 24 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

This provider is able to cover my early mornings for I require full personal care. More flexibility would be beneficial with evening calls, especially when supporting younger disabled clients. Manager very friendly.

Reply from Habibat Ijetta, Care Manager at Diamond Heart Health Care

Thank you for taking the time to leave such good feedback. It is crucial to us to provide the best service possible to fulfil your needs. Your feedback will assist us in improving the services we provide as necessary to suit the requirements of the people we support.


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Current Review Score: 9.4 (9.417)

Overview of Review Score

The Review Score of 9.4 (9.417) out of 10 for Diamond Heart Health Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.517 for Diamond Heart Health Care is calculated as follows: ( (37 Excellents x 5) + (17 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 60 Ratings = 4.517

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Diamond Heart Health Care is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

Habibat O Cathrine

Habibat O Cathrine Ijetta

Job Title: Registered Provider/CEO

Joined: 2021

Habibat Registered Provider/CEO - RN, RM, RAEN, RGN, BA, MCMI, has more than 25 years of experience in nursing both in hospitals and care homes.


She oversees the service, including auditing performance in three-weekly management meetings, finances, and payroll and is the highest point of escalation. Her role also, includes, monitoring quality assurance, staff training (induction and ongoing), Safeguarding and overseeing recruitment and selection. She also oversees the Care Coordinators and HR team.


Frequently Asked Questions about Diamond Heart Health Care

What Type of Services does Diamond Heart Health Care offer?

Diamond Heart Health Care offers Home Care.

How many Carers does Diamond Heart Health Care employ?

Diamond Heart Health Care employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Diamond Heart Health Care to verify any information. View our terms and conditions. Diamond Heart Health Care has a Platinum Service – more info.