Profield Care

Unit 104 Regents Pavilion, 4 Summerhouse Road, Northampton NN3 6BJ
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10 12 Reviews
  • Profield Care, Northampton
At Profield Care they care like family and aim to provide the highest possible standards of care and customer service to clients. They offer a range of personalised solutions to support clients and enable them to continue living independently in their own homes, where they feel happiest and most comfortable.

All staff are professionally trained and undergo a rigorous selection process to ensure they can provide the expected standards of care. Care staff ensure that clients are at the centre of everything they do, ensuring they provide exceptional person-centred care services to enhance their quality of life.

The comprehensive care packages are tailored to individuals to ensure each service user's goals are met and to promote choice and independence. The team offers a wide range of services including live-in, night care, day care and dementia care.

Profield Care takes pride in the care they provide which enables people to live fulfilling lives.

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Care Provided by Profield Care

  • Type of Service
  • Home Care Provider
  • Nursing Agency
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Dementia
  • Drug Dependence (past or present)
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Support Worker
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Adult Nursing Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Live in Nurse
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Respite Cover
  • Risk Assessments in the Home

Good to Know

  • Owner
  • JM Kamau Ltd
  • Person in charge
  • Caroline Wanjiru (Manager)

Funding & Fees Guide for Profield Care

  • Prices

  • As a guide the cost of care per will arrange from £19-23 per hour for care packages. depending with care needs.

  • Most of our home care packages built bespoke to the individual's care needs. Contact us for a no obligation discussion/quote. There are no other hidden costs apart from the stated cost of care delivery.

Profield Care Reviews (12)

10

Profield Care has a Review Score of 10 (9.957) out of 10, based on 12 reviews in the last 2 years. Over all time Profield Care has 12 reviews.

Overall Experience

  • 11
  • 1
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Date Published

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Review from Lisa H (Daughter of Client) published on 21 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Profield Care attended my mum 4 times a day taking care of her personal hygiene, food and ensuring she took her meds for at least 18 months.
Due to Dementia mum was quite difficult to deal with and could be quite verbally abusive at times. They handled this professionally and with patience and despite
my apologies they said not to worry about it. However, there was one carer in particular my mum really liked. He had a calmness about him which I think kept her settled as she got upset on his days off. I dealt with two members of staff at the office and always found them helpful and supportive.

Reply from Ritu Mehra, Registered manager at Profield Care

Thank you for your kind review. We truly appreciate your recognition of our team's dedication and professionalism in caring for your mum. Supporting individuals with dementia requires patience and compassion, and we are glad our carers provided comfort. We'll share your feedback with our team, especially the carer she favoured.


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Review from Vincent P (Husband of Client) published on 3 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall review is that most of the carers are very professional in the care they provide. However, some of the carers seem to lack the experience and need to be told what to do. This is mostly to do with my wife's personal care. There are some things that some carers are unable to teach other carers.
So they should be fully trained before they are sent out to do this job.

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Review from Alan M (Client) published on 23 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My own experience is nothing but very good. I have no complaints whatsoever, always cheerful and happy or so it seems to me. Very clean, very tidy and will do anything asked.

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Review from C W (Husband of Client) published on 7 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had brilliant service from Profield for 17 months attending to my invalid wife. I cannot fault the service we have had. Being punctual efficient professional caring and utterly trustworthy. I cannot praise their staff enough. Now they are contracting their service we will miss them greatly.
A big thank you to all your staff.

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Review from Melanie J (Daughter of Client) published on 15 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers treat my dad with dignity, are very kind to him and deal with all his needs.

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Review from Elizabeth S (Daughter of Client) published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care started when Dad came out of hospital in March 2023. Initially, it was four carer visits daily, almost without exception, I found all of the carers professional, kind, polite and with a genuine caring approach. This was very much appreciated by Dad and his family. We couldn't fault the enthusiastic
and detailed service they provided, particularly when the daily attendance increased, first to 11 hours, then finally to 24 hours as Dad became very poorly and ultimately passed away on the 9th of February 2024. During the whole period of support from Profield Care, the staff helped reduce Dad's anxiety and made his life more bearable to the end.

Reply from Ritu Mehra, Registered manager at Profield Care

It sounds like the care your Dad received from Profield Care was exceptional and made a significant difference in his quality of life during a challenging time. The dedication and professionalism of the carers must have been a great comfort to both your Dad and your family. It's heartening to hear that they were not only thorough and attentive but also kind and compassionate, which can truly make all the difference in such circumstances. Losing a loved one is never easy, but knowing that they were cared for so well can bring a measure of peace. I hope that you and your family can hold onto those positive memories of the support and care your Dad received during his final days.


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Review from Keith D (Client) published on 6 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are getting me up for breakfast, wash/shower and dressing. Come again evening for washing me and getting ready for bed, coffee/sandwich.

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Review from P B (Son of Client) published on 29 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall satisfied. Keep me informed of any problems as my mother suffers from dementia. Mother finds it difficult to understand what they are saying as I also do, being hard of hearing. Also due to the language barrier.

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Review from S J (Son of Client) published on 23 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Profield are by far the best care provider that we’ve used and we’ve tried several.
Absolutely fantastic caring staff always go the extra mile to look after my mum.
Not got a bad word to say about them.
Management do regular calls to check everything is going well.
Personally I would highly recommend
this company.

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Review from Dawn T (Daughter of Client) published on 23 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that is provided for my father is excellent. They are very understanding of his needs and also have patience and compassion when helping him.

Reply from Ritu Mehra, Registered manager at Profield Care

Thank you so much for your compliments. It really reflects on our services.


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Review from Jackie T (Daughter of Client) published on 12 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very pleased with both the carers who visit her and the care received. The carers are always friendly and always ask how Mum is and if they can get anything for her before they leave. It gives us peace of mind knowing that if the carer visits things that anything is not quite right then we get
notified and we can take action.

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Review from Colin S (Husband of Client) published on 8 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have two carers who visit in the evening. They put my wife to bed, stay overnight and wash or shower her in the morning. These two girls are excellent.

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Current Review Score: 10.0 (9.957)

Overview of Review Score

The Review Score of 10 (9.957) out of 10 for Profield Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.957 for Profield Care is calculated as follows: ( (66 Excellents x 5) + (3 Goods x 4) ) ÷ 69 Ratings = 4.957

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Profield Care is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Aug 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Profield Care

What Type of Services does Profield Care offer?

Profield Care offers Home Care & Nursing Care.

How many Carers does Profield Care employ?

Profield Care employs 200 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Profield Care to verify any information. View our terms and conditions. Profield Care has a Platinum Service – more info.