Kimarchie Healthcare & Social Care

Office 36, The Glass Box, 6 Friendly Street, Huddersfield HD1 1RD
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9.9 13 Reviews
  • Kimarchie Healthcare & Social Care, Huddersfield
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Care Provided by Kimarchie Healthcare & Social Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Kimarchie Health & Social Care Ltd
  • Person in charge
  • Quinn Sowa (Manager)
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Kimarchie Healthcare & Social Care Reviews (13)

9.9

Kimarchie Healthcare & Social Care has a Review Score of 9.9 (9.870) out of 10, based on 13 reviews in the last 2 years. Over all time Kimarchie Healthcare & Social Care has 13 reviews.

Overall Experience

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Review from P D (Relative of Client) published on 12 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Kimarchie Healthcare and Social Care has been taking care of my relatives. I started off with one relative but their professional care and hearty service drew me to include more than one and also to recommend them to my network of friends and relatives in the UK. I have had some friends also speaking
the same about Kimarchie. I do recommend them to anyone for their professional service and conduct.

Reply from Quinn Sowa, Registered Manager at Kimarchie Healthcare & Social Care

We are so grateful for your kind words. Thanks for sharing your review with us and the community.


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Review from Elizabeth H (Friend of Client) published on 8 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great company, staffs are well trained, friendly and professional in delivering their services. They always treat clients with respect and carry them along in decision making. You can be sure your loved one is safe in their care.

Reply from Quinn Sowa, registered manager at Kimarchie Healthcare & Social Care

Thank you for your wonderful review. We are thrilled that you loved our services. Nothing makes us happier than seeing our customers satisfied. Please don’t hesitate to contact us if you need anything else.


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Review from E M (Son of Client) published on 8 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service delivery is fantastic. I am very happy with the high level of care being provided for my mum. I visited my mum regularly unannounced, and l have always met her in good, healthy and stable condition. I will be happy to introduce or refer people to Kimarchie Healthcare.

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Review from A W (Client) published on 8 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Kimarchie to anyone thinking of home care. The manager and her team are experienced, professional and responsive. I had complete faith in the service who went above and beyond their roles. Most important is every staff member is so kind and it's an absolute pleasure to have them in
our lives.

Reply from Quinn Sowa, Registered Manager at Kimarchie Healthcare & Social Care

We appreciate your feedback. You are awesome! Thank you for choosing us and for recommending us to others.


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Review from Debbie C (Daughter of Client) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kimarchie have provided me with 2 live-in carers for my father who suffers from dementia.
I can’t thank them enough for the lovely carers who have been supportive to my father. He is treated with respect and kept clean and well-fed.
I have a great relationship myself with the carers, which is lovely.
I
am kept informed at all times by Kimarchie even though they are not local to myself and my father that does not matter at all.
The staff are always pleasant and have a great knowledge of dementia.
My father can be challenging at personal care which is common in dementia but this does not faze the staff they take it all in their stride.
They have strived to provide care at a reasonable budget and consulted with me to make an affordable package of care.
I would definitely recommend to anyone wanting good, reliable honest care. I cannot fault them in any way so thank you Kimarchie from myself and my father. You are making his dream of living in his own home possible, which is amazing.

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Review from Miss N H (Sister of Client) published on 23 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care supporters for my sister are amazing! Kamarchi team/management have been wonderful, whenever I needed to talk to them about anything they responded back straight away. They are very supportive and take things seriously. I would 100% recommend this company to anyone without any doubt.

Reply from Quinn Sowa, registered manager at Kimarchie Healthcare & Social Care

We are very grateful for your feedback and your loyalty. We value your opinion and we always strive to improve our service.


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Review from Sandy T (Client) published on 23 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Working with Kimarchie Health and Social Care is the best way to do, they give the best service. I really appreciate their work and support, they communicate if they’ll be late and they never miss their calls/shifts.

Reply from Quinn Sowa, Registered Manager at Kimarchie Healthcare & Social Care

We’re really grateful and appreciate you taking the time to share your rating with us.


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Review from H H (Daughter of Client) published on 23 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team have been looking after my mum, who has dementia, through a very tricky period. They've taken the weight off my dad's shoulders, who hasn't been well himself, giving him chance to rest and recuperate. Their support has helped Mum stay at home, which is very important to them
both.
Continual assessment of my parents' needs means they can adjust the service to suit and make sure they're not paying for something they don't require. The ladies are unbelievable. So kind, caring and patient. Nothing is too much. My mind is at ease knowing they're there.

Reply from Quinn Sowa, Registered Manager at Kimarchie Healthcare & Social Care

Thank you so much for your feedback about our performance. We really appreciate the heartfelt review you shared with us.


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Review from A T (Wife of Client) published on 23 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one, when my husband started receiving care, the staff have been nothing but kind and compassionate to both him and all the family. His needs are well catered for. They work so hard to keep him happy all the time, big thanks to staff and management. I highly recommend Kimarchie.

Reply from Quinn Sowa, Registered Manager at Kimarchie Healthcare & Social Care

We greatly appreciate not only the positive review, but the confidence you’ve shown in our abilities. Thank you.


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Review from S W (Daughter of Client) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 96-year-old mum broke her shoulder in late December 2022 and could not look after herself, dress, wash, cook etc. Infirmary/Social Services employed the manager of Kimarchie and her team to look after Mum at very short notice. The manager was incredibly helpful, coming out herself to sort things
out, always being available on the phone. Initially Mum needed 24-hour care and the team were very professional and friendly. Eventually it was mainly one carer and I just cannot say how good she was. She treated Mum with so much care and patience. It was almost like her own mother. The carer helped me take Mum for hospital appointments, all with the manager's approval. I cannot praise this company too highly - they really care about their clients.

Reply from Quinn Sowa, registered manager at Kimarchie Healthcare & Social Care

Thank you for your 5-star review! Your kind words like 'caring' and 'professional' truly reflect our mission to provide exceptional care. We're thrilled you felt heard and supported throughout your visit."


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Review from K O (Son of Client) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The services provided by this home care provider are second to none. My parents love their services and I think to the best of my knowledge one of the best in the UK. How I wish others would try their services. I love how their staff are caring to their clients.

Reply from Quinn Sowa, Registered Manager at Kimarchie Healthcare & Social Care

Thank you once again for your trust and your valuable feedback. We look forward to welcoming you back soon!


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Review from D S (Private Carer of Client) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I contracted Kimarchie to provide a relief carer for my client, while I took a break from the job. I was given an opportunity to speak to two different carers about the client, themselves and their expectations of the job. This enabled me to pick the carer that most suited the assignment and would effectively
meet the needs of my client. I asked Kimarchie that the carer come in early on the day of handover. The carer arrived at the agreed time and was given a detailed handover. The carer sent me an update every day about the client’s progress. On resumption of duty, I found the client looking well and her living environment very clean. I had no doubt they had been well looked after. All key people had been kept informed of the client’s welfare and all records kept up to date. Kimarchie made a follow-up on our experience. They were happy for me to call, should I find something that needed reviewing. Kimarchie was supportive and professional at all times. Would use them again.

Reply from Quinn Sowa, Registered Manager at Kimarchie Healthcare & Social Care

We were so delighted to read your kind review about your recent experience. Your positive feedback means the world to our team, and we deeply appreciate you taking the time to share it.


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Review from Ophelia F (Client) published on 20 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with this company is quite phenomenal. They have quality and professional staff who provide exceptional services that exceeded my expectations. I will highly recommend them to anyone who needs healthcare services.

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Current Review Score: 9.9 (9.870)

Overview of Review Score

The Review Score of 9.9 (9.870) out of 10 for Kimarchie Healthcare & Social Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.870 for Kimarchie Healthcare & Social Care is calculated as follows: ( (68 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 77 Ratings = 4.87

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Kimarchie Healthcare & Social Care is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Sep 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Kimarchie Healthcare & Social Care

What Type of Services does Kimarchie Healthcare & Social Care offer?

Kimarchie Healthcare & Social Care offers Home Care.

How many Carers does Kimarchie Healthcare & Social Care employ?

Kimarchie Healthcare & Social Care employs 200 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Kimarchie Healthcare & Social Care to verify any information. View our terms and conditions. Kimarchie Healthcare & Social Care has a Basic Service – more info.