Alina Homecare Cambridge

Suite 1, First Floor, 8 Station Road, Histon, Cambridge CB24 9LQ
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9.8 21 Reviews
  • Alina Homecare Cambridge, Cambridge
Alina Homecare Cambridge provides high-quality home care services to those living in Bar Hill, Bottisham, Cambridge City, Cottenham, Fulbourn, Histon, Oakington, Waterbeach & surrounding areas.

Alina Homecare is passionate about making life easier so you can stay at home for longer.

Staff are selected for their compassion and past care experience, and also receive exclusive Alina Homecare Academy training.

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Care Provided by Alina Homecare Cambridge

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Tara Fiveash (Branch Manager)

Funding & Fees Guide for Alina Homecare Cambridge

  • Prices

  • We pride ourselves on providing excellent quality Home Care at competitive prices.
    The costs of Home Care will vary depending on the type of care you need, how often you need it, and where you live. We offer everything from short visits to 24 hour Live In Care. If you have more complex needs, you may need two Home Carers per visit, so we can provide a cost for this too.
    Live-in Care is generally considered to be a cost effective alternative to living in a care home, whilst still providing a level of independence. Everyone’s needs are different so the costs of Live-in Care can vary depending on the level of care required. Unlike other Home Care options, the costs of our Live-in Care remains the same wherever you live across the South of England.
    We adapt our Home Care services to suit your specific requirements. Our Home Care costs include a personalised care plan, ensuring your care suits your needs, wishes and budget.
    We want to make arranging Home Care as simple and easy as possible. When you contact your local Team, we’ll work with you to design a customised care plan. Once you choose our service, your care plan is kept under constant review so that it continues to suit you.
    Your home. Your care. Your choice.

Alina Homecare Cambridge Reviews (21)

Total of 21, showing 1-20
9.8

Alina Homecare Cambridge has a Review Score of 9.8 (9.800) out of 10, based on 11 reviews in the last 2 years. Over all time Alina Homecare Cambridge has 21 reviews.

Overall Experience

  • 17
  • 4
  • 0
  • 0
  • 0

Date Published

21
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10

Review from Ellie W (Daughter of Client) published on 16 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went into a home earlier this year whilst we were away. She didn't like it so we asked Alina if they would be able to help with respite care in her own home. She was so much happier being able to stay home and we had peace of mind that she was cared for.

Reply from Tara Fiveash, Branch Manager at Alina Homecare Cambridge

Thanks so much for taking the time to do this review. We are pleased your mum was so much happier when being cared for back at home and you had peace of mind about her care. Thank you once again, we will share your lovely review with all the team.


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Review from Rebecca S (Daughter of Client) published on 30 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We asked Alina Care, Histon to provide cover for a long-term carer who was away for two weeks. Mum has dementia and gets very anxious about change, so I was relieved and grateful to find that every carer that came to her was a good fit for her. They were all kind, professional, and competent people,
clearly very experienced carers, and the whole process from start to finish went extremely well, with Mum happy and content throughout. I could not have asked for more. Thanks to all involved.

Reply from Tara Fiveash, Branch Manager at Alina Homecare Cambridge

Thank you so very much for your lovely words. It was our pleasure to be able to step in even if just for a short period whilst your regular care worker was away. I am so happy that you and most importantly your mum had a positive experience throughout. Please do feel free to get in touch if we can help in the future. I am proud of the team I have here at Cambridge and the way in which they deliver the support we provide.


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Review from Trudi B (Daughter of Client) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to the team for the care given to my father over the past year. He was very reluctant at first to accept the help he needed but the carers have won him round with their professional yet friendly approach and now he looks forward to their visits. The App enables me to read the report immediately
after each visit and I can then act on any observations or recommendations. My mother and I are so grateful for the support and would definitely recommend Alina.

Reply from Tara Fiveash, Branch Manager at Alina Homecare Cambridge

Thank you for your lovely words. Supporting your dad is our pleasure. The Alina Team here in Cambridge looks forward to visiting him and your mum, chatting with them both, and giving her peace of mind. I as a manager feel so grateful when we have such lovely comments come in knowing that myself and my team are doing a great job. Thank you it means a lot.


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Review from P L (Daughter of Client) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so very pleased that Alina provides such a great well-led service, which is always professional, caring with a friendly approach. Mum really looks forward to the visits. Keep up the good work.

Reply from Tara Fiveash, Branch Manager at Alina Homecare Cambridge

Thank you very much for your lovely review. I am so pleased that your mum looks forward to us coming and that we can help her with the support she requires. The team always look forward to her visit. Again thank you.


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Review from Dominic M (Son of Client) published on 4 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you, Alina, for everything you do for my father. We really appreciate the professionalism and care you show towards him and how you treat him as an individual with a health condition rather than just another person with dementia.
I should, but don't always, read the daily reports you post on
the app, so it's brilliant that you take the initiative to call me to discuss my father's condition and changes in behaviour. It's refreshing to have someone else being proactive and suggesting changes and improvements to his care plan. This takes a lot of weight and responsibility from my shoulders. And that means I, too, can better care for my father. Thank you!
Now that it's time to increase my father's care, I could "spread the load" by hiring another agency. But I've used other agencies before and have never been so pleased as I am now with Alina.
Thank you, and well done. Keep up the good work!

Reply from Tara Fiveash, Branch Manager at Alina Homecare Cambridge

Thank you for your kind words. It makes me proud of my staff whilst reading this as we treat each and every person that we support as an individual, as this is how it should be. It is also pleasing that you have decided to increase your father's needs and that you have made the decision to use us here at Alina Homecare Cambridge. The staff enjoy supporting your father, and the fact that we are supporting you as well makes our visits more worthwhile. Again, thank you.


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Review from E H (Daughter of Client) published on 28 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved from another care provider and are very happy with Alina, wishing we had changed long before. Mum now gets the continuity of care and stability she needs. She is very happy with her care workers who appear to enjoy looking after her and helping her, responding to her specific needs and preferences.
The company appears well structured and well-led, filtering down to the friendly and efficient local office and visiting care workers. Communication and response to changing circumstances are excellent. I am happy that my mother is well looked after by a reliable provider I have no hesitation in recommending.

Reply from Tara Fiveash, Branch Manager at Alina Homecare Cambridge

Thank you for your review. Reading this as the manager has given me a great sense of pride in all of my team here at Alina Homecare Cambridge. I know that you hesitated before changing to us but I want to say a huge thank you for putting your trust in our team. I am pleased that you feel that you have made the right decision. The team all enjoy supporting and caring for your mum and look forward to their visits. Many thanks again.


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Review from Kathryn G (Daughter of Client) published on 23 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have had the wonderful care team come to help Dad with getting up, dressed and washed in the mornings when he is visiting.
They have been cheerful, helpful and caring. Dad enjoys seeing them and responds well to their help and getting set up for the day. He can chat for ages and loves a new audience!
Useful suggestions have been made by the team to help Dad out.
We all look forward to Dad's visits and seeing the team members!
Thanks.

Reply from Tara Fiveash, Branch Manager at Alina Homecare Cambridge

Thank you. This is a beautiful review that I can share with the team. I know that the care staff are happy and enjoy coming to support your dad when he comes to visit and as a team, we are pleased that we help to make his visits more comfortable for you all. We look forward to seeing you again soon.


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Review from B K (Daughter of Client) published on 3 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since taking on my 94-year-old mum’s care, the Alina Team have shown respect for Mum’s needs in her own environment and provided care at her pace. They have responded to changes in her condition appropriately and keep in contact with me if they have concerns. I share the care with the team, and recently,
when I became unwell, they stepped in to give me support with very little notice, being flexible in response. We have a good working arrangement, and I have confidence in the Alina Team to meet Mum’s needs. She also benefits from the company and conversation during visits, and it broadens her world to get to know each carer.

Reply from Tara Fiveash, Branch Manager at Alina Homecare Cambridge

Thank you for your lovely words. I am pleased that we helped support your mum along with yourself, and it was our pleasure to be able to step in for you whilst you were ill; we try to be as accommodating as we can to each and every individual we support. All the staff here at Alina Homecare Cambridge look forward to visiting your mum, so thank you for allowing us to share this with you.


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Review from J C (Son of Client) published on 10 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of the Alina carers that have supported my mum. They were extremely professional in the quality of the care they provided, yet also very personable and caring. Without a doubt, they made a huge difference in the quality of my mum's life through their daily visits. They provided
companionship, friendly banter, and wonderfully understanding personal care.

Reply from Tara Fiveash, Branch Manager at Alina Homecare Cambridge

Thank you for such a lovely review. It was our absolute pleasure to be able to support and care for your mum. It is lovely to read that the carers made such a difference in your mum's life; I shall pass this on to them. Many thanks.


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Review from E M (Client) published on 3 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is supported by Alina Home Care provider carers who shower and dress him in the morning.
This professional help provides me as his wife with good and essential support undertaking tasks in a calm and caring manner.
All the work is completed on time and during the process it is good to hear
how the carers chat and make my husband feel at ease and valued and is well prepared for the day ahead.
This service is inspiring and so essential for us to have in order that we as a couple can continue enjoying each others company without feeling too tired.

Reply from Tara Fiveash, Branch Manager at Alina Homecare Cambridge

What a lovely review to read, thank you. We are delighted with your comments about the high quality of our homecare services, particularly your use of the word inspiring. I shall share your comments with the team. Many thanks.


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Review from Angela A (Daughter of Client) published on 30 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The regular visits my mother has with her carers has helped hugely. The regular consistent social contact, having someone to talk to and to help oversee any practical housekeeping issues has helped to improve Mum's confidence, self-esteem and independence. The carers' visits quickly became part of Mum's
daily routine and really enhances her week and sense of well-being.

Reply from Tara Fiveash, Branch Manager at Alina Homecare Cambridge

That is a lovely review thank you very much. All the care team enjoy supporting your mum and it gives them great satisfaction to be able to help with her independence. It has been a pleasure that not only has Mum accepted our visits along with the increase of them as part of her daily routine but allows us to help where we can. Many thanks.


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Review from James E (Client) published on 11 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My three children agitate for my wife and I to go into care. They are entirely satisfied that Alina provides a good domiciliary alternative. So far there is little for the carers to do, but their presence is a comfort.

Reply from Tara Fiveash, Branch Manager at Alina Homecare Cambridge

Thank you very much for your lovely review. We here at Alina are pleased that we provide comfort to you and your wife and that it gives your family the satisfaction that you both are able to remain in your own property. All the staff enjoy being able to support you. Kind regards, Tara.


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Review from Tricia E (Daughter of Client) published on 13 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We've been using Alina's services for nearly a year now. The ladies who visit my father are personable and caring. Dad's happy that he can stay at home and fend for himself - with their help. It allows him some independence in how he lives, and company to look forward to. I deal with my father's affairs
and can see how he is on the daily reports that the carers complete - via an app on my phone. Whenever there has been a concern, Alina have messaged or called me. They've also been available to talk to when I've needed advice. Highly recommend.

Reply from Tara Fiveash, Branch Manager at Alina Homecare Cambridge

Thank you very much Tricia for your lovely review. Your father is a pleasure to look after and we are pleased we can continue to provide his support and give you peace of mind.


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Review from Jon T (Husband of Client) published on 13 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been with Alina for the past few months as they are caring for my wife who has MND. They have become a close and valued part of our life and I genuinely don't know where we would be without them. Whilst highly professional, their staff are very friendly and really care. They are very organised
and communicate well whilst also being very flexible, always trying to accommodate our ever-changing needs - including stuff that needs doing to keep the house running.

Reply from Vicki Miller, Registered Manager at Alina Homecare Cambridge

Thank you very much for such a lovely review, it is a pleasure to be able to support your wife and yourself. I will pass your kind words on to all of the staff.
Kind regards, Vicki.


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Review from J U (Daughter of Client) published on 18 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers who visit my dad have been caring, polite, and respectful. They have assisted him appropriately and talk with him caringly. They try to help in whatever way is asked of them. Thank you to all of them. You have a wonderful set of carers.

Reply from Vicki Miller, Registered Manager at Alina Homecare Cambridge

Thank you very much for your lovely review. We appreciate the time you have taken to write this. It is a pleasure to be able to support dad and yourself, and I will pass on your thanks to the team.


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Review from Ray L (Client) published on 5 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been thoroughly delighted with everything from Alina Homecare Cambridge. From the office to all the carers. I've had quite a few care companies before but always had problems of some sort, but it's been trouble-free and everyone has been a delight.

Reply from Vicki Miller, Registered Manager at Alina Homecare Cambridge

Dear Ray, thank you very much for your lovely review and for taking the time to do so. It is a pleasure to be able to support you and I will pass your comments on to the team. Best wishes, Vicki.


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Review from Jenny T (Daughter of Client) published on 25 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Alina Homecare has supported my mother daily through the last few weeks. Although my mother doesn't need help with personal care, she does need support with tasks to enable her to stay in her own home. I also need reassurance that my mother is seen daily by someone who understands how to spot signs
of some deterioration. Alina Homecare has fulfilled these roles, but it has been more than that as my mother has enjoyed the friendly company, has been able to relax knowing that she doesn't have to worry about changing her bed, getting the ham that she loves from the butcher, or getting a nice shine on her mirror doors. She has also loved being taken to the supermarket!

Reply from Vicki Miller, Branch Manager at Alina Homecare Cambridge

Dear Jenny, thank you so much for the lovely review. It has been our pleasure being able to help support your mother and give reassurance to you all. I know that we have all greatly enjoyed getting to know your mother and the care workers look forward to her visits. Best wishes, Vicki.


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Review from Tracey (Daughter of Client) published on 25 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Always on time. Very flexible in increasing the care needed and type of care needed. Very caring and understanding of the needs of dementia patients. Care can be increased/decreased by 1/4 hr intervals.

Reply from Vicki Miller, Branch Manager at Alina Homecare Cambridge

Dear Tracey, thank you very much for your lovely review and for taking the time to do so. We appreciate in the early days of care support it can be an adjustment for all and we are happy to accommodate changes whenever possible. It is a pleasure to be able to support mum and yourselves. Best wishes, Vicki.


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Review from Daphne O (Ex Family Member) published on 6 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Good and positive experience with the manager and another staff member on initial meeting at ex-husband's own home. Only have followed up with them over the telephone and email and have not visited the client personally since their first call on Friday 10 September 2021. They have always been able to
give me full information as to how the visit panned out. My one comment/reservation is that I'm not sure of the ages of the carers going into his home? I mention this specifically as the householder has had a number of falls and injured his head each time causing bleeding and bruising. I've asked him to show the cut to his head to the carer visiting and on the last occasion, he told me he didn't want to worry such a young girl! Also I'm hoping over time that not too many different carers will be calling in as feel more comfortable with getting to know regular staff.

Reply from Vicki Miller, Branch Manager at Alina Homecare Cambridge

Dear Daphne. First of all, I would like to thank you for taking the time to write this review and we are so pleased to read about your good and positive experience with myself and another staff member. Rest assured that all our care staff receive professional training through the exclusive Alina Homecare Academy to equip them with the appropriate skills and knowledge to support each client’s unique needs and to provide the high-quality service Alina demands. We understand your need to have regular carers coming in and we do try wherever possible to provide this continuity of service. However, sometimes this situation is unavoidable due to staff being on annual leave. Kind regards, Vicki.


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Review from Barry G (Client) published on 2 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team have been amazing and a godsend to me and my family. It has allowed my wife to go away with peace of mind. My carer is fantastic - it's like having an old friend, nothing is too much trouble for her. I look forward to the visits and give me a reason to get up at the proper time
in the morning. We have found the communication excellent and speedy when dealing with the office. We have followed the manager and her amazing team from a previous company. They are all an asset to Alina Homecare. Thank you again for all that you do.

Reply from Miss Miller, Branch Manager at Alina Homecare Cambridge

Thank you for your lovely kind words, we are all very happy to have you on board with us at Alina Homecare Cambridge and we are delighted that we can continue to help.


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Current Review Score: 9.8 (9.800)

Overview of Review Score

The Review Score of 9.8 (9.800) out of 10 for Alina Homecare Cambridge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.800 for Alina Homecare Cambridge is calculated as follows: ( (52 Excellents x 5) + (13 Goods x 4) ) ÷ 65 Ratings = 4.8

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alina Homecare Cambridge is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (1)

Tara

Tara

Job Title: Branch Manager

Joined: 2021

My whole team is dedicated to providing the highest quality, compassionate care at home for people.


Frequently Asked Questions about Alina Homecare Cambridge

What Type of Services does Alina Homecare Cambridge offer?

Alina Homecare Cambridge offers Home Care.

How many Carers does Alina Homecare Cambridge employ?

Alina Homecare Cambridge employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alina Homecare Cambridge to verify any information. View our terms and conditions. Alina Homecare Cambridge has a Platinum Service – more info.