My Homecare Gloucester

39-41 St Catherine’s Street, Gloucester GL1 2BS
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9.5 18 Reviews
  • My Homecare Gloucester, Gloucester
Here at My Homecare Gloucester, they deliver high-quality person-centred care giving you or your loved ones the support needed, valuing and respecting what matters. They strive to make a real difference whether that is personal care needs, domestic support and live-in care helping to maintain yours or your loved one’s independence.

Their compassionate and professional workforce forms the cornerstone of their organisation ensuring they meet the health, care & wellbeing needs of you or your loved one.

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Care Provided by My Homecare Gloucester

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Rachael Hughes (Registered Manager)

Funding & Fees Guide for My Homecare Gloucester

  • Prices

  • From £20.50 per hour

  • Get in touch for a free no obligation assessment & quote.

My Homecare Gloucester Reviews (18)

9.5

My Homecare Gloucester has a Review Score of 9.5 (9.453) out of 10, based on 6 reviews in the last 2 years. Over all time My Homecare Gloucester has 18 reviews.

Overall Experience

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Date Published

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Review from J F (Daughter of Client) published on 5 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We found all the carers to be very professional and friendly. My mother was reluctant to have carers at first, but quickly got used to the visits and started to enjoy the regular interaction. The service was excellent, and I would certainly recommend and use them again if the need arose.

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Review from Terry S (Son of Client) published on 10 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Homecare have been providing carers for my Mum at her flat since January 2024, but recently have been asked to increase the frequency of visits to four per day, they were immediately able to satisfy this request. We have met several of the carers Mum has and they have all been very friendly, patient
and helpful. Some carers are experienced ex-healthcare workers, some are relative youngsters fairly new to the job, but they have all provided a reassuring degree of care.
The office-based management have willingly and promptly attended Mum's flat on several occasions to support their staff to assist with emergencies.
We would happily recommend My Homecare.

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Review from Vivienne S (Daughter of Client) published on 26 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have not long started with My Homecare but already we can see what a professional company they are. Nothing is too much trouble. My father has complex needs but nothing phases them, the staff all seem really friendly and are there to support his every need. We went in blind not knowing anything and
it was a minefield who to choose but we have no regrets that we decided on this company to care for my father.

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Review from S H (Granddaughter of Client) published on 16 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional carers right from the initial assessment, caring in the true sense of the word. I was put on the spot to pick an agency from eight possibles and I think I got lucky by picking My Homecare at random.

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Review from P T (Client) published on 29 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Homecare helped me out with cooking and food prep during a bad health relapse between Oct 2023 and Jan 2024. All the care and office staff and management were friendly and cheerful, taking the trouble to make sure I had the help I needed, and everything in the house was always left clean and tidy.
I would happily go back to My Homecare if I needed help in the future.

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Review from E G (Son of Client) published on 23 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother and I's experience with the care home so far has been very good. They take good care of my mother so for that reason I am happy I would recommend this company to others.

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Review from Debbie C (Daughter of Client) published on 25 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Homecare Gloucester have been caring for my parents since December 2022 and I am delighted with their care and service so far. Both mum and dad have been treated with great dignity and respect, the service is reliable and flexible and as a former nurse myself, I feel reassured that their needs are
being met by kind, friendly and caring staff. The communication with the manager is fantastic, I am kept in the loop at all times and feel a great sense of relief that my parents are safe and happy. There's a great deal of attention to detail ensuring that my parent's wishes and preferences are central to their care. Kind gestures such as birthday and Christmas gifts meant a lot to us all as does the fact that the team have cared for and supported me at times when I have felt overwhelmed or stressed. I commend all of the team and have no hesitation in recommending them to others. The team have made a huge positive impact upon us all and have my respect and grateful thanks.

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Review from D H (Daughter of Client) published on 16 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team have taken care of my mother since her discharge from hospital in October. They have shown themselves to be a reliable, conscientious and compassionate team. They always treat my mum with dignity and respect and are attentive to her needs.
Mum's discharge from the hospital after five months
was fraught with complications and many obstacles were thrown in our path. Each obstacle was approached with care and consideration by all concerned.
The team really do go out of their way to support the whole family. They have diligently watched mum for signs of burgeoning illness, and taken action swiftly where appropriate to engage the input of her GP to quickly obtain medication and minimise discomfort.
I should like to extend my heartfelt gratitude to all at My Homecare.

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Review from Sharon C (Client) published on 16 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always pleasant, courteous, and extremely helpful. You always feel that the time they spend with you, you have their full attention, and they're not rushing about, thinking about the next client for example. Clients are treated with the utmost respect for their dignity and any time you need
to stop the personal care, for example, due to pain or other medical issues, staff are very quick to get you comfortable and do whatever else they can to help you to feel better. I would highly recommend My Homecare.

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Review from S A (Daughter of Client) published on 3 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care team at My Homecare Gloucester has looked after my mother so well. They have been incredibly helpful and kept my mother in the best condition. All of the staff looked after my mother with respect, dignity and kindness, keeping her clean and tidy all the time. We are so thankful to the whole
care team for their services and to be with my mother till the end of her life. Thank you ever so much!

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Review from R M (Husband of Client) published on 16 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very professional and friendly and treat my wife as a person and overall very good. The time of visits are very good, especially looking after my wife's skin care, they go out of their way to make her as comfortable as possible. They will always keep me informed of any issues and overall
they provided a good quality of care.

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Review from Anne P (Wife of Client) published on 11 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is treated with the greatest respect and has formed a good relationship with his carers over the time we have had them. I was a bit apprehensive at the start, but they all treat him with patience and are caring. Lovely girls.

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Review from John R (Husband of Client) published on 5 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were excellent and treated my wife with respect, dignity and love. My wife felt at ease with them during a very difficult time in her life. We as a family couldn't have wished for anyone better.

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Review from M L (Daughter of Client) published on 29 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly caring service, always smiling and seeking to deliver the personal care required in these difficult times. Always worked with respect and patience, even though they knew that another client was waiting to be looked after. Sometimes the carers would ask other members of staff to see the other
clients so they could concentrate on our parent's needs. If I was ill then I would want these guys to look after me until the end. Thanks for looking after our mum.

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Review from Melanie P (Daughter of Client) published on 22 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The individual personal care that my mother receives is amazing. Nothing is too much trouble for your staff. I’m truly grateful that we have such an amazing care package in place for my mother after a terrible start with other care providers.

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Review from J W (Client) published on 19 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been home from hospital for 3 weeks now and I am delighted with all the carers from My Homecare. They are all very caring, kind and gentle with him and even practice speaking with him (he has had a stroke). They make him laugh which is so good when he is having personal care. I would
recommend this very excellent agency to my family and friends if the need arose.

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Review from Kevin A (Son of Client) published on 22 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the carers visiting my mum have been excellent. They have gone above and beyond in ensuring Mum has all she needs to be comfortable and happy. They have been empathetic and understand what's required for a 91-year-old to experience a decent quality of life. They have been forward-thinking to
ensure me and my sister understand what Mums requirements are and have suggested what the best outcomes may look like. We can't speak highly enough of your team.

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Review from Sue V (Daughter of Client) published on 21 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team that looked after my father and the support staff were absolutely fantastic! We could not have wished for better. They were professional and caring and looked after him with love. In a very short time whilst he was still conscious he became very attached to them. We could not have coped without
them during very difficult times for us as a family! It was all about teamwork and each individual did the team proud. It is an honour to leave very positive feedback comments about this team!

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Current Review Score: 9.5 (9.453)

Overview of Review Score

The Review Score of 9.5 (9.453) out of 10 for My Homecare Gloucester is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.853 for My Homecare Gloucester is calculated as follows: ( (29 Excellents x 5) + (5 Goods x 4) ) ÷ 34 Ratings = 4.853

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for My Homecare Gloucester is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about My Homecare Gloucester

What Type of Services does My Homecare Gloucester offer?

My Homecare Gloucester offers Home Care.

How many Carers does My Homecare Gloucester employ?

My Homecare Gloucester employs 3 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact My Homecare Gloucester to verify any information. View our terms and conditions. My Homecare Gloucester has a Platinum Service – more info.