X-Spect Care & Attention

16 Ponesfield Road, Lichfield WS13 7NL
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8.9 3 Reviews
  • X-Spect Care & Attention, Lichfield
X-Spect Care & Attention looks after those who wish to remain in their own homes, regardless of their level of need or dependency.

The wide range of care offered includes elderly care, dementia care, postoperative care, neurological care, mental health care and much more, tailored to each individual.

The company was formed in April 2018 with a commitment to offering quality services to each individual in its care.

The aim is to enable the people in their care to remain at home for as long as possible while helping them take part in social activities that can make a real difference to their lives and wellbeing.

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Care Provided by X-Spect Care & Attention

  • Type of Service
  • Home Care Provider
  • Nursing Agency
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Owner
  • Leanne Porter
  • Person in charge
  • Leanne Porter (Owner/Manager)

Funding & Fees Guide for X-Spect Care & Attention

  • Prices

  • £26.00 Per hour
    £22.50 per 45 minutes
    £17.50 per 30 minutes

  • The fees are the same for weekdays and the weekends.
    Bank holiday Monday's are charged at double time. Xmas day, Boxing day and New years day are charged at double time.

X-Spect Care & Attention Reviews (3)

8.9

X-Spect Care & Attention has a Review Score of 8.9 (8.882) out of 10, based on 3 reviews in the last 2 years. Over all time X-Spect Care & Attention has 3 reviews.

Overall Experience

  • 2
  • 1
  • 0
  • 0
  • 0

Date Published

3
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0
3
0

Review from Ana B (Daughter of Client) published on 21 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is very happy with her regular carers and those same carers do their job really well helping her with her morning routine and reminding her to eat and also reminding her to take her medication. The friendliness of the carers means a lot to my mother and for me it has been most helpful to
know that she is being well looked after. On the occasion that I have had to contact the supervisor, any issues have been quickly and efficiently taken care of and I have been kept updated.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Heather B (Daughter-in-law of Client) published on 18 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I chose X-Spect Care & Attention after speaking with them about the service I would need, they listened and went above and beyond for my parents delivering care to a very high standard, they spoke with her constantly which in turn improved her speech and took the time needed to complete all care needs,
the team have always kept me informed if they had any concerns. I would highly recommend this company who delivers care to the highest of standards full of care and compassion

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Andrew S (Son of Client) published on 18 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care team always on time and take time to chat with dad and anything he needs doing. It's only a small care team which is far better as he sees the same carers and gets used to them and they know his needs better than different carers coming and going. The owner is always available to contact
and any problems she gets in touch. I would recommend this company

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.9 (8.882)

Overview of Review Score

The Review Score of 8.9 (8.882) out of 10 for X-Spect Care & Attention is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.882 for X-Spect Care & Attention is calculated as follows: ( (15 Excellents x 5) + (2 Goods x 4) ) ÷ 17 Ratings = 4.882

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for X-Spect Care & Attention is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jan 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about X-Spect Care & Attention

What Type of Services does X-Spect Care & Attention offer?

X-Spect Care & Attention offers Home Care & Nursing Care.

How many Carers does X-Spect Care & Attention employ?

X-Spect Care & Attention employs 6 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact X-Spect Care & Attention to verify any information. View our terms and conditions. X-Spect Care & Attention has a Platinum Service – more info.