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Ency Care Ltd has a Review Score of 9.3 (9.250) out of 10, based on 4 reviews in the last 2 years. Over all time Ency Care Ltd has 10 reviews.
Review from S M (Daughter of Client) published on 17 December 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
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Treated with Dignity
Value for Money
Review from Sue G (Daughter of Client) published on 6 October 2023
Submitted via Website •
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5.0 out of 5
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Treated with Dignity
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Review from A V (Daughter of Client) published on 13 July 2023
Submitted via Website •
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5.0 out of 5
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Treated with Dignity
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Review from C S (Client) published on 16 May 2023
Submitted via Postal Card •
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5.0 out of 5
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Treated with Dignity
Value for Money
Review from Kathie B (Client) published on 9 November 2022
Submitted via Website •
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4.0 out of 5
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Treated with Dignity
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Review from P S (Daughter of Client) published on 31 October 2022
Submitted via Postal Card •
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4.0 out of 5
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Treated with Dignity
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Review from Jane C (Daughter of Client) published on 8 July 2022
Submitted via Website •
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5.0 out of 5
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Treated with Dignity
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Review from David R (Husband of Client) published on 4 July 2022
Submitted via Website •
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5.0 out of 5
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Review from David F (Husband of Client) published on 4 July 2022
Submitted via Website •
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4.0 out of 5
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Review from Jill D (Relative of Client) published on 21 June 2022
Submitted via Website •
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Overall Experience
2.0 out of 5
Reply from Uloma Opara, Registered Manager at Ency Care Ltd
It was unfortunate that the review writer who is not the direct relative could write a false review against the company who did their best in looking after the client. The direct relative was OK with our services. But from the very first day, this review writer was unfriendly to the carers without any known reason. The client was given the best of care and the carers spent extra time giving her the best of attention. We are using a digital clocking system, which was explained to the relative. That on request, any information will be emailed/texted to them. They were well informed of any changes via email and text messages. As much as the client was very happy with all visits, the review writer was never friendly to the carers which makes the carers very uncomfortable when she is around. Giving the company a bad review is not coming as a surprise because she never appreciated our effort from the beginning.
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The Review Score of 9.3 (9.250) out of 10 for Ency Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Ency Care Ltd is calculated as follows: ( (24 Excellents x 5) ) ÷ 24 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Ency Care Ltd is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 12 Aug 2022
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Job Title: Registered Manager and Director
Joined: 2020
Uloma is the Registered Manager and Director of Ency Care. She has more than 20 years of experience in the Health and Social Care sector. Ency Care was set up in 2020 and then was fully registered in 2021. She is self-motivated and passionate about encouraging elderly and vulnerable adults to be cared for in their own homes, maintaining their independence as long as possible. She started her journey as a carer and then was promoted to a team leader in a residential care home being in charge of 40 residents with dementia. She achieved qualification in level 5 diploma in Health and Social Care. Also currently a qualified registered nurse.
Uloma believes that it is an excellent privilege to empower the clients we care for, being hands-on and making sure the clients and their families get first-class care and support. Her role is to carry out the client's initial assessment home consultation, which involves getting to know every client that we look after.
In her spare time, she loves to travel around the world, spend time with her family and help out in her community church and hospital.
Job Title: Care Administrator/Relief Care Staff
Joined: 2021
Rosejyn is a volunteer Care Administrator/Relief Care Staff for Ency Care Services. She has been supporting the team since Oct 2021. She has had experience in the health and social care sector. She is cheerful, friendly, hardworking and happy to help even in difficult situations.
That's not all, she also has hands-on care experience working as a relief care staff for a few additional hours.
Rosejyn aspires to continue to develop her skills by working together with an excellent team and being involved in supporting and providing efficient care.
In her spare time, she likes to dance, spend time with her family and travel with her friends and family.
Job Title: Senior Care and Support Worker
Joined: 2022
Rita joined the Ency Care team as our Senior Care and Support Worker in Sept 2022. She has 5 years of care experience as a carer and then took up this new role because of her passion to make a difference in the client's lives, thereby making them feel comfortable, and safe and promoting their independence.
Rita's commitment and dedication to making sure that she builds a strong working relationship with our clients and the Ency Care team is impressive.
She is able to report any concerns to her line manager.
In her spare time, she likes going out with friends, reading and loves animals. She also likes to explore new things, new ideas and help out in her community.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Ency Care Ltd to verify any information. View our terms and conditions. Ency Care Ltd has an Enhanced Service – more info.
