Oice Support Services

Office 65, Danston House, Danston Road, Chesterfield S41 9QD
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9.0 9 Reviews
  • Oice Support Services, Chesterfield
Oice Support Services Ltd strives to be the most significant, best in class, providing superior domiciliary and supported living services to a range of service users across the United Kingdom.

Aims and objectives

•        To deliver consistent excellent domiciliary and supported living services that promote service user growth and independence to the best level possible.
•        To provide high quality care and support services that promote diversity and are cognisant of service users’ unique needs. Hence, services are person centred.
•        All packages are set up for service user needs to ensure that the level of support and care needed for their daily functioning is adequately provided to allow them to live as independently as possible in their own homes or in a supported living services as a last resort.
•        To enable service users to meet their health, emotional and support needs.
•        To promote and maintain positive relationships that benefit the service users to develop their identity, self-respect and caring for their own well-being.
•        To work in partnership with the Multi-Disciplinary Teams, and relevant professionals in the field of education, occupation, health, and other professionals to ensure the service users are enabled to maximise their potential.
•        To enable service users to be empowered to make choices and decisions in all areas of their lives.

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Care Provided by Oice Support Services

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Oice Support Services Ltd
  • Person in charge
  • Enock Anane (Manager)

Oice Support Services Reviews (9)

9.0

Oice Support Services has a Review Score of 9.0 (9.025) out of 10, based on 7 reviews in the last 2 years. Over all time Oice Support Services has 9 reviews.

Overall Experience

  • 8
  • 0
  • 0
  • 0
  • 1

Date Published

9
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7
2

Review from Lucy V (Client) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely amazing company. They go above and beyond to support and listen to any requests. Nothing is to much for them. They are extremely prompt and the carers are so supportive and caring i always look forward to the visits. All I can add is THANK YPU!

Reply from Enock Anane, Director at Oice Support Services

Thank you ever so much for your kind review. We're delighted to hear that you've had such a positive experience with our company. It's our purpose to go above and beyond, ensuring your satisfaction with our services, so your feedback is truly appreciated.We're particularly pleased that you find our carers supportive and caring. They are passionate about what they do, and knowing you look forward to their visits is the highest compliment we could receive.Many thanks again for your trust in us. If there's anything more, we can do for you, please do let us know.


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Review from B S (Daughter of Client) published on 11 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Oice Scarborough branch. Care provided was appalling there was no respect, no dignity no compassion, and the two that came everyday was rude, didn't follow her needs, no nothing for an end of life patient, and leaving mum in pain and in tears after not using the slide sheet and moved her about like
a rag doll, even after telling them loads of time to use the slide sheet they didn't always do it. They was no sooner in the house and gone within 15 minutes and to care for an end of life person takes longer to provide the care she needed and the time they was supposed to be here was 1/2 hour per day, excuses to car broken down several occasions. Coming to the house with aprons and gloves already on. This company wants shutting down, end of. After complaints and a safeguard put in place they didn't even have the respect to apologise. This experience has left me angry since mum passed away Oct 2024. Others should know and not have the same done to them what she and I had to deal with everyday.

Reply from Enock Anane, Director at Oice Support Services

We appreciate your feedback on the care provided at our Oice Scarborough branch. We regret the negative impact on your family and have taken your concerns seriously. Despite addressing your initial complaint with the Community Nurse, we acknowledge significant shortcomings in care. Our staff has undergone additional training following your feedback, aiming to enhance our services and meet the standards of care we strive for. Your detailed account has highlighted areas for improvement, and we are committed to learning from this experience to prevent similar occurrences. Your insights are essential for us to provide dignified and personalised care to all individuals under our supervision. We apologise for any distress caused and appreciate your feedback guiding us to deliver better care. Thank you for allowing us to address your concerns constructively. Regards, Enock


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Review from L R (Daughter of Client) published on 6 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Several months ago Mum came home from hospital unable to walk, confused and depressed. She was 90 and up until this point independent. That first evening waiting for her carers she was scared and shaking at the thought of two strangers coming to take her to the bathroom etc. Within minutes of them arriving,
they had calmed and reassured her cheerfully, they took care of all her needs with absolute consideration, expertise and kindness. They are still a huge part of my parent's lives, enabling them to stay in their own home but more than that, they have become friends, always treating Mum and Dad (94) with respect and kindness. My siblings and I rest easy knowing they are in such capable hands. Oice you should be very proud.

Reply from Enock Anane, Director at Oice Support Services

Thank you so much for sharing this wonderful feedback about the care and support your mum and dad have received. It means a lot to know that our team has been able to make such a positive impact on your parents' lives and that they have been able to stay comfortably in their own homes. We strive to provide not only professional care but also kindness and respect. It's heartwarming to hear that our carers have become friends with your family and have eased your worries during this transition. Please know that your trust and your kind words are deeply appreciated. I'll be sure to pass this message along to the team - they'll be happy to know that their efforts and dedication have made such a difference. Thank you again for taking the time to reach out. If there's anything more we can do to support your family, please don't hesitate to let us know. Regards Enock


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Review from V W (Client) published on 22 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful caring ladies. Able to have a laugh and all with them. Came to me as carers, leave as friends. Wonderful.

Reply from Enock Anane, Director at Oice Support Services

Thank you for sharing your positive feedback about our service. Your review means a lot to us, and we genuinely appreciate the time you took to provide your thoughts. It was a pleasure serving you, and we are delighted to hear that you are now able to manage your care independently. Promoting independence is a core value of our organization, and we are thrilled to see you thriving in this aspect. If you ever need any further assistance or support in the future, please do not hesitate to reach out. Your continued well-being is important to us, and we are always here to help in any way we can. Thank you once again for your kind words and for being a wonderful client. We wish you all the best on your journey towards independence. Warm regards.


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Review from J E (Son of Client) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was looked after extremely well, all his needs were met and nothing was ever too much trouble for the carers. I was able to change the length and intervals of care visits very easily with a call to the main office.

Reply from Enock Anane, Director at Oice Support Services

Thank you for taking the time to provide feedback on our service and the care provided for your loved one. Your input is valuable to us as we strive to continuously improve the quality of care we offer.
Thank you once again for your feedback and for entrusting us with the care of your loved one.


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Review from T B (Client) assisted by family/friend published on 12 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent level of care and attention to detail. Nothing too much trouble.

Reply from Enock Anane, Director at Oice Support Services

Thank you for taking the time to provide feedback about your experience with our service. We greatly value your feedback, as it is important for us to understand your needs and continuously improve our care. We truly appreciate the opportunity to work with you and look forward to continuing to provide the best possible service.


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Review from R P (Client) assisted by family/friend published on 9 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers have been polite, caring and reliable.

Reply from Enock Anane, Director at Oice Support Services

Thank you for taking the time to complete these review forms. Your feedback is invaluable to us, as we are dedicated to providing excellent care to all our clients.
Your input allows us to continuously improve our services and ensure that we meet and exceed the expectations of our valued clients. We appreciate your contribution towards this effort.


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Review from H M (Wife of Client) published on 1 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since our first meeting, when the initial assessment was done, communication has been very good, so issues could be resolved quickly.
The carers are very competent and friendly and manage my husband well. We, the family, are notified of any deterioration/changes regarding his care.
I would recommend
this company.

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Review from J R (Client) published on 19 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good and caring.
They provide excellent care.
I get treated with respect.
I feel comfortable at home.
I will strongly recommend their services to everyone who needs care at home.
Great value for money.

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Current Review Score: 9.0 (9.025)

Overview of Review Score

The Review Score of 9.0 (9.025) out of 10 for Oice Support Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.425 for Oice Support Services is calculated as follows: ( (32 Excellents x 5) + (3 Goods x 4) + (5 Very Poors x 1) ) ÷ 40 Ratings = 4.425

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Oice Support Services is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

Christina

Christina Mensa Wonkyi

Job Title: Care Coordinator

Joined: 2023

Introducing our dedicated Healthcare Assistant!


We are delighted to introduce our newest member of the healthcare team – our competent and compassionate Healthcare Assistant. With extensive training and a genuine passion for providing quality care, they are committed to supporting patients and ensuring their well-being.


Our Healthcare Assistant plays a crucial role in assisting healthcare professionals and enhancing the patient experience. They excel in various tasks such as monitoring vital signs, assisting with personal hygiene, and facilitating daily activities. Their warm and friendly demeanour creates a comforting atmosphere for patients, making them feel valued and cared for.


Equipped with exceptional communication skills, our Healthcare Assistant excels in seamlessly connecting with patients, their families, and the broader healthcare team. They understand the importance of active listening and empathetically addressing any concerns or queries.


Committed to maintaining the highest standards of care, our Healthcare Assistant actively participates in continuous professional development. They stay up to date with the latest healthcare practices, ensuring they consistently provide the best possible care to patients.


Our team is truly fortunate to have such a dedicated Healthcare Assistant on board. Their presence and exceptional skills contribute significantly to delivering outstanding healthcare services to our valued patients.


Their dedication and commitment will undoubtedly make a positive impact on our patients' lives.


Frequently Asked Questions about Oice Support Services

What Type of Services does Oice Support Services offer?

Oice Support Services offers Home Care.

How many Carers does Oice Support Services employ?

Oice Support Services employs 35 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Oice Support Services to verify any information. View our terms and conditions. Oice Support Services has an Enhanced Service – more info.