Mercylink Care Cambridgeshire

5 Signet Court, Swann Road, Cambridge CB5 8LA
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1.0 2 Reviews
  • Mercylink Care Cambridgeshire, Cambridge
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Care Provided by Mercylink Care Cambridgeshire

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Other Care Provided
  • Adult Home Care (18+)
  • Home Care for Children

Good to Know

  • Person in charge
  • Mercy Adewunmi (Manager)
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Mercylink Care Cambridgeshire Reviews (2)

1.0

Mercylink Care Cambridgeshire has a Review Score of 1.0 (1.000) out of 10, based on 1 reviews in the last 2 years. Over all time Mercylink Care Cambridgeshire has 2 reviews.

Overall Experience

  • 0
  • 0
  • 0
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  • 2

Date Published

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Review from P G (Mother of Client) published on 12 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Greatly disappointed and deeply saddened by the lazy attitude and lack of any care from Mercylink.
Carer was required to assist a young adult with complex learning difficulties into living on his own. Instead of helping with any light duties or enquiring on any bills, would sit playing with his Rubik’s
cube and leave up to 1 hour early most days because of boredom.
Medication ran out on 3 occasions and family members had to collect and come over weekly to assist with everything that the carer was payed to do but had no interest in doing. The company have bought nothing but a extra heavy load of stress and a huge bill for a already disadvantaged adult. I would never recommend Mercylink to anyone.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from K A (Daughter of Client) published on 1 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Not at all happy with the standard or consistency of care provided by Mercylink. My mother is terminally ill and requires care, compassion, and carers who know how to care for those that are dying. I do not recommend that you let them try to look after your loved ones.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 1.0 (1.000)

Overview of Review Score

The Review Score of 1.0 (1.000) out of 10 for Mercylink Care Cambridgeshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 1.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 1.000 for Mercylink Care Cambridgeshire is calculated as follows: ( (6 Very Poors x 1) ) ÷ 6 Ratings = 1

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Mercylink Care Cambridgeshire is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Nov 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Mercylink Care Cambridgeshire

What Type of Services does Mercylink Care Cambridgeshire offer?

Mercylink Care Cambridgeshire offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Mercylink Care Cambridgeshire to verify any information. View our terms and conditions. Mercylink Care Cambridgeshire has a Basic Service – more info.