Care & Grace

1 Victoria Square, Birmingham B1 1BD
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8.5 3 Reviews
  • Care & Grace, Birmingham
Care & Grace was founded in 2019 to provide a range of domiciliary care services and live-in care services to people with varying needs in Birmingham and surrounding areas.

The passionate team strives to make a positive difference in the lives of their service users through companionship and caregiving.

Care & Grace operate a 24-hour on-call system which means they are available to provide care around the clock and in emergency situations for live-in provision.

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Care Provided by Care & Grace

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Care & Grace Ltd
  • Person in charge
  • Georgina Mann (Manager)

Funding & Fees Guide for Care & Grace

  • Prices

  • We charge £16.43 per hour

  • This is the same rate as Birmingham City Council

Care & Grace Reviews (3)

8.5

Care & Grace has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time Care & Grace has 3 reviews.

Overall Experience

  • 2
  • 0
  • 0
  • 1
  • 0

Date Published

3
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0
2
1

Review from Deb M (Daughter of Client) published on 5 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This agency is the best I have used to assist my father, bar none. The lady that looks after my dad not only takes time but is understanding of his every need, is respectful and very kind. My father adores her, as do the whole family. Care & Grace go above and beyond in their service and even spent
hours of extra time looking after my father after we lost my dear mom in December - because they were worried about him being so sad. Honestly worth their weight in gold! I live in the South West so knowing they are with my dad finally gave me the confidence to do things with my family without sitting with my phone by my side as I have had to with other agencies. They have simply become family. “Thank you” Care & Grace.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D D (Daughter-in-law of Client) published on 20 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care & Grace has been providing personal care for my father-in-law for over twelve months now. They have been very caring, hygienic and they give attention to detail and at the same time professional in the service that they have been providing. They are punctual and are very prompt in getting back
to you if you have any queries. They have been excellent in providing any emergency cover too. We hope to continue to use your excellent services. Thank you Care & Grace.

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Value for Money

Review from L S (Daughter-in-law of Client) published on 10 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Unfortunately, this provider started well, so it's a shame to leave a negative review. They didn't promote independence as much as they could have, with my father-in-law losing some skills, as he was spoon-fed and could feed himself. The council let us down by not paying the finances as they should
have, leaving us unable to pay for the care. We managed to get the social worker to sort the finances out but we were left with no choice and they called time on the package, leaving myself and my partner having to complete the care Saturday as we couldn't get anything in place. We now have emergency care in place as this provider refused to continue until we had the right support. No care or grace about the situation.

Reply from Georgina Mann, Manager at Care & Grace

Thank you for your review. Unfortunately, because of privacy regulations we cannot discuss any specifics about your review.
However, we were committed in providing quality service and when the operational situation turned out otherwise, we gave a reasonable period notice for a replacement of service provider.
We are sorry for any inconvenience caused.
Thank You.


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Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Care & Grace is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Care & Grace is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Care & Grace is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Aug 2024

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Care & Grace

What Type of Services does Care & Grace offer?

Care & Grace offers Home Care.

How many Carers does Care & Grace employ?

Care & Grace employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Care & Grace to verify any information. View our terms and conditions. Care & Grace has a Platinum Service – more info.