Excel Care Services

Unit 12, Flexi Space, 15 Pitreavie Court, Pitreavie Business Park, Dunfermline KY11 8DH
Submit a Review
8.0 6 Reviews
  • Excel Care Services, Dunfermline
Show Excel Care Services on the Map

Care Provided by Excel Care Services

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Other Care Provided
  • Hospital Discharge

Good to Know

  • Owner
  • Excel Care PVT Ltd
  • Person in charge
  • Scotch Bakasa (Manager)
Are you the Owner/Manager of Excel Care Services? View your Advertising Options

Excel Care Services Reviews (6)

8.0

Excel Care Services has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Excel Care Services has 6 reviews.

Overall Experience

  • 6
  • 0
  • 0
  • 0
  • 0

Date Published

6
0
0
1
5

Review from A P (Daughter of Client) published on 29 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum became bedridden so I was unable to care for her on my own. She had Alzheimer’s/vascular dementia. Having worked in care for more than thirty years, and cared for my mum for seven years, it was hard to hand over the reins. But, Excel's carers were so kind, lovely and caring, not only to Mum,
but the family as well. They made it possible for Mum to stay at home, which was her wish. They all were lovely, caring individuals and I will be forever grateful to them.

Reply from Scotch Bakasa, Manager at Excel Care Services

Thank you for trusting us with the care of your mum. You were very supportive and you made it very easy for us to give Mum the quality of care that we were able to deliver. The team had good laughs with your mum and we will always remember her for that. Once again, thank you for your kind words. All the best to you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jennifer M (Daughter of Client) published on 30 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excel provide round-the-clock live-in care for my parents, both of whom have dementia. My mother is bed-bound with advanced Alzheimer’s, my father is newly diagnosed and thanks to Excel’s support they are able to continue living together in their own home which is so important to them. The live-in carers
provide excellent care, giving us peace of mind that Mum and dad are well looked after. They are capable, caring, understanding and they’ve brought kindness and laughter with them. The service is very professionally run and very easy to deal with at a difficult time. I wouldn’t hesitate to recommend Excel.

Reply from Scotch Bakasa, Manager at Excel Care Services

Thank you for such kind words. It is our pleasure to work with you and your family. Thank you once again.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Mags C (Daughter of Client) published on 17 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank you enough for the support that was given to my dad. All members of staff gave continuity of care to my dad. They delivered what they said they would do and without them, we could not have given my dad his wishes to remain at home. They were a support not only to my dad but to us as a
family. They were professional, fun, and joyful at a time that was needed. They maintained my dad's dignity. Thank you.

Reply from Scotch Bakasa, Manager at Excel Care Services

It was an honour to look after your dad and the trust you showed in our organisation to meet your needs.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sheila W (Daughter of Client) published on 9 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father needed care after a long spell in hospital and my brother and I can’t believe how fortunate we are to have found Excel Care. They are all excellent and look after our elderly dad with extreme kindness and an efficiency that goes far beyond what I expected. They are brilliant in all aspects
of care and obviously trained to a very high standard. My dad likes them all very much and they really cheer him up on days when he feels a bit down. They deal with everything in a calm professional and dignified way but also with a lot of laughter. I would recommend Excel Care 100%. I feel so lucky to have them care for my dad.

Reply from Scotch Bakasa, Manager at Excel Care Services

Thank you for trusting us with your dad, Sheila. He is a pleasure to work with.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C F (Son of Client) published on 14 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excel Care Services have and continue to treat my mum with exceptional care and dignity. Excellent communication with everything answered in a timely manner. The staff are proactive at all times, extremely kind, patient, and empathetic, and really put my mum at ease.
The staff have an infectious positive
upbeat outlook that really makes a difference and certainly lifts both my mum's and my spirits regularly. They routinely go beyond what I would expect them to do - these often may just seem like small things to them, but they add up to make a big difference in difficult circumstances. I would highly recommend Excel Care Services.

Reply from Scotch Bakasa, Manager at Excel Care Services

Thank you. We really appreciate your feedback. It is always our pleasure working with your mum.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Gregor P (Son of Client) published on 18 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following the death of my mother, I returned home from overseas and discovered how serious my dad's dementia was. I needed help, both for my own sanity and so that dad could have some days out. We got a visit from the manager and dad instantly liked talking with her, he really liked her big friendly
smile - he remembered that smile. She helped him with showering, taking him to have a haircut, to the podiatrist, and generally helping him to get ready for mum's funeral. She even came on the morning of the funeral to help him be smartly dressed. The other carer was great at making sure dad had good days out, taking him for walks at the coast, walks up the royal mile, and pub lunches, giving him a quality day out. After 2 weeks I had found a care home for dad and Excel helped with taking dad both for the initial visit and with moving him in. I can never thank them enough for all the help they provided. I would highly recommend them.

Reply from Scotch Bakasa, Manager at Excel Care Services

Thank you, Gregor. It was our pleasure supporting you and your dad at such a difficult time. We wish him all the best at the care home. Thanks again, Excel Care Service.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Excel Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Excel Care Services is calculated as follows: ( (5 Excellents x 5) ) ÷ 5 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Excel Care Services is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 12 Nov 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Adequate

(3)
How good is our staff team? Good

(4)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Excel Care Services

What Type of Services does Excel Care Services offer?

Excel Care Services offers Home Care.

How many Carers does Excel Care Services employ?

Excel Care Services employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Excel Care Services to verify any information. View our terms and conditions. Excel Care Services has a Basic Service – more info.