Home care support - £15.00 per half-hour service
Live-in care support - £1,400 per week
Palliative care support - £30.00per hour
Charge rates may vary due to care requirements
Oncall Care Service Ltd has a Review Score of 9.9 (9.911) out of 10, based on 15 reviews in the last 2 years. Over all time Oncall Care Service Ltd has 15 reviews.
Review from Karen M (Daughter of Client) published on 31 March 2025
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Review from Vivien L (Daughter of Client) published on 24 February 2025
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Reply from Nisha Soman, Managing Director at Oncall Care Service Ltd
Thank you so much for your kind words, we're delighted to hear that our carers are making a positive difference in your mum's life.
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Review from Elizabeth D (Daughter of Client) published on 24 February 2025
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Reply from Nisha Soman, Managing Director at Oncall Care Service Ltd
Thank you for your wonderful feedback, we truly appreciate your kind words and are delighted to hear that both our carers and office team have been able to support your mum so well. Your appreciation means a lot to us, and we will share your lovely message with the whole team.
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Review from E M (Wife of Client) published on 10 February 2025
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Reply from Nisha Soman, Managing Director at Oncall Care Service Ltd
Thank you so much for your kind words and for taking the time to share your experience. We truly appreciate your feedback and will pass on your lovely comments to the team.
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Review from J L (Niece of Client) published on 6 February 2025
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Reply from Nisha Soman, Managing Director at Oncall Care Service Ltd
Thank you so much for your kind and thoughtful words. Our carers truly are the heart of Oncall Care Service, and we are incredibly proud of their dedication, compassion, and hard work. They go above and beyond every day to provide the best possible care, often in challenging circumstances, and it means a great deal to us that their efforts are recognised and appreciated. We will be sure to share your lovely feedback with our team-it will certainly brighten their day. Your gratitude and support mean the world to us.
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Review from Douglas G (Client) published on 6 February 2025
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Reply from Nisha Soman, Managing Director at Oncall Care Service Ltd
Thank you so much for your kind words! We truly appreciate your feedback, and it means a lot to us that our carers are making a positive difference in your life. We are incredibly proud of our team for their dedication and compassion. Your gratitude is a testament to their hard work, and we will make sure they know how much they are valued. We are always here to support you.
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Review from M B (Wife of Client) published on 6 February 2025
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Reply from Nisha Soman, Managing Director at Oncall Care Service Ltd
Thank you so much for your kind words and appreciation. We are grateful for your trust in us and will ensure that your message is shared with the team.
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Review from E M (Wife of Client) published on 3 July 2024
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Reply from Ian Alexander, Service Manager at Oncall Care Service Ltd
Thank you for taking the time to leave us a review, your feedback is greatly appreciated.
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Review from S B (Daughter of Client) published on 27 February 2024
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Reply from Nisha Soman, Managing Director at Oncall Care Service Ltd
Thank you for taking the time to leave us a review. Your kind words mean a lot to our team!
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Review from David M (Son of Client) published on 9 February 2024
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Reply from Ian Alexander, Service Manager at Oncall Care Service Ltd
Thank you for leaving this review. As a care provider, we believe that it is important to offer consistency to clients to allow them to build relationships with the carers we are providing to your loved ones.
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Review from E R (Daughter of Client) published on 22 November 2023
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Reply from Ian Alexander, Service Manager at Oncall Care Service Ltd
Thank you for leaving this review. At Oncall Care Service, we take great pride in delivering the best care we possibly can and regular feedback etc from families and people we support is imperative to our delivery of service.
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Review from Elizabeth M (Daughter of Client) published on 17 November 2023
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Reply from Ian Alexander, Service Manager at Oncall Care Service Ltd
Thank you for your review of the service provided by Oncall Care Service. I am delighted to read that we are fulfilling your expectations as a care provider for your mum.
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Review from A K (Wife of Client) published on 4 September 2023
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Reply from Ian Alexander, Registered Manager at Oncall Care Service Ltd
Thank you very much for your kind words. We strive to deliver the best care to each client with a care plan tailored to the individual.
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Review from Lorraine W (Daughter of Client) published on 16 August 2023
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Reply from Ian Alexander, Registered Manager at Oncall Care Service Ltd
Thank you for your review. We completely understand your concerns around a balanced diet, unfortunately, given the times commissioned by the council, we only have a short period of time to ensure all care needs are met.
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Review from L W (Daughter of Client) published on 11 August 2023
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Reply from Ian Alexander, Registered Manager at Oncall Care Service Ltd
Thank you for your Review. Here at Oncall Care Service, we take great pride in being able to review and respond to any changes required within a person's care package. Continuity for each person who receives support is imperative to delivering an effective care package and we will always endeavour to do this.
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The Review Score of 9.9 (9.911) out of 10 for Oncall Care Service Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.911 for Oncall Care Service Ltd is calculated as follows: ( (73 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 79 Ratings = 4.911
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Oncall Care Service Ltd is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 7 Sep 2023
How well do we support people's wellbeing? |
Good
(4) |
How good is our leadership? |
Good
(4) |
How good is our staff team? |
Good
(4) |
How good is our setting? |
Not Assessed
(0) |
How well is care and support planned? |
Good
(4) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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Job Title: Managing Director
Joined: 2015
-Registered Nurse
-SVQ4 Leadership and Management
Job Title: Compliance Manager cum Personal Assistant to Managing Director
Joined: 2022
Am Vishnupriya Uthaman, Compliance Manager cum Personal Assistant to Managing Director of Oncall Care Service. I have been working here for the last 2 years. I have completed Post Graduation in Business Administration
I have 4 years of experience in administration and accounts with various sectors. Oncall Care Services helps me to find wide opportunities in the healthcare sector of the UK. Here am dealing with recruitment, compliance, coordinating and supporting our staff, etc.
Job Title: Care Coordinator
Joined: 2023
My name is Shilpa Charakunnathu Jose, one of the care coordinators for the home care team. I manage Clydesdale, Rutherglen, and Cambuslang areas. My qualifications include two Masters, one in Education and one in English Literature. I bring to the team 3 years of management experience and a year of experience in caregiving. I am passionate about my job at Oncall Care Service and always try to bring out the best in me. My job includes rota planning, reviews, supervisions, spot-checks, support plans, client and social work meetings, etc. Reading, singing, and travelling are a few things I love to do.
Job Title: Care Coordinator
Joined: 2024
I’m Arun Suresh, a care coordinator with Oncall Care Service. I’ve been with the company for two years, beginning my career as a healthcare assistant and advancing to my current role as a care coordinator in May 2024. Oncall has played a significant role in helping me achieve my professional goals. In my position, I develop and review personalized care plans, risk assessments, and medication assessments and also collaborate with healthcare professionals and regulatory bodies for reviews and adult protection, and ensure that our service users receive high-quality, person-centred care. I prioritize maintaining positive relationships with service users and their families while monitoring staff concerns and encouraging their development. My responsibilities also include conducting supervisions, spot-checks, and creating staff rosters.
Job Title: Care Coordinator
Joined: 2022
Myself Bency Eldho, and I am proud to serve as one of the care coordinators for Oncall Home Care Services.
With over three years of experience as a care assistant and support worker within the organization, I have now transitioned into a Care Coordinator role as part of the management team. I am deeply passionate about my role and take pride in contributing my extensive knowledge and hands-on experience to the team Currently, I oversee care services across the South Lanarkshire region, ensuring that clients receive personalized, high-quality support to their individual needs. I work closely with support workers, clients and their families, and other professionals to create and implement care plans that uphold the dignity, independence, and well-being of each client. My other responsibilities include planning staff rotas, conducting supervisions, spot checks and area meetings etc.
Job Title: Care Coordinator
Joined: 2022
Hi, I’m Hari, and I’m proud to be a Care Coordinator at Oncall care services. My journey with Oncall started as a caregiver, where I had the privilege of providing direct care and support to our clients. Over time, I developed a deep understanding of their needs and the importance of compassionate, well-organised care.
My dedication and experience led me to this role as a Care Coordinator, where I can ensure that every client receives the highest quality of care. I work closely with our caregivers, clients, and their families to create personalised care plans, schedule visits, and ensure smooth communication. I aim to ensure our clients feel safe, comfortable, and well-supported in their homes.
At Oncall Care Services, we believe in making a real difference in people’s lives, and I’m honoured to be part of a team that shares this commitment. If you have any questions or need assistance, I’m always happy to help!
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