Seren Support Services Ltd (Cardiff and Vale)

The Maltings, E Tyndall Street, Cardiff CF24 5EA
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7.5 1 Review
  • Seren Support Services Ltd (Cardiff and Vale), Cardiff
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Care Provided by Seren Support Services Ltd (Cardiff and Vale)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Domestic Services / Home Help
  • Older Person Care
  • Other Care Provided
  • Adult Home Care (18+)

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Seren Support Services Ltd (Cardiff and Vale) Reviews (1)

7.5

Seren Support Services Ltd (Cardiff and Vale) has a Review Score of 7.5 (7.500) out of 10, based on 1 reviews in the last 2 years. Over all time Seren Support Services Ltd (Cardiff and Vale) has 1 review.

Overall Experience

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Date Published

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Review from Jacqui L (Husband of Client) published on 5 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 63-year-old husband has been diagnosed with terminal brain cancer, and I found myself in a position where I needed a morning call every day to help him with personal care.
Seren came to me via the trust, and I had no previous knowledge of them.
Thank you, Seren; during the past six months, you
have provided continuity of carers who arrive on time. We have also established a good routine which works well for my husband.
Carers are empathetic, friendly and a pleasure to have in our home.
My only negative is that sometimes care visits can seem just a little bit quick, so I wonder if care is as thorough as it could be.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 7.5 (7.500)

Overview of Review Score

The Review Score of 7.5 (7.500) out of 10 for Seren Support Services Ltd (Cardiff and Vale) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.500 for Seren Support Services Ltd (Cardiff and Vale) is calculated as follows: ( (3 Excellents x 5) + (3 Goods x 4) ) ÷ 6 Ratings = 4.5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Seren Support Services Ltd (Cardiff and Vale) is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (0)

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Frequently Asked Questions about Seren Support Services Ltd (Cardiff and Vale)

What Type of Services does Seren Support Services Ltd (Cardiff and Vale) offer?

Seren Support Services Ltd (Cardiff and Vale) offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Seren Support Services Ltd (Cardiff and Vale) to verify any information. View our terms and conditions. Seren Support Services Ltd (Cardiff and Vale) has a Basic Service – more info.