Kind Hearts Care Company

I first started my homecare journey at the age of 21. Originally planning to be a hairdresser, I found, while studying at Guildford College, I very much enjoyed the older ladies who came to have their hair done. After completing my hairdressing NVQ, I decided to try care work and I absolutely loved it. I worked for a fantastic company that set a great example of how care should be delivered; completely personalised with compassion, care and respect. I worked at this company for 7 years until it was unfortunately bought out.

Over the years I have built my business knowledge in many different ways from running a breakfast and after-school club with children to founding, growing and solely running a netball club for 15 years consisting of 250 members at its peak.

Covid was and continues to be an extremely hard time for a lot of people. For me, it meant I was not able to continue with netball due to the lockdowns. After a break, this is what led me back into the care sector, I remembered exactly why I loved it so much. I have a strong belief that if you are not doing something that makes a difference in people’s lives, there is no point in doing it. I thrive from making a difference, making people happy and enabling them to live the best life possible and continuing to work to maintain it for as long as possible. I have a real sense that this is what I was put on the planet to do.

Working for many different care companies over the years, I wanted to take all of the good points I have seen and put them all together in one place. Ensuring that care is delivered completely personalised to the service user, that healthcare assistants are well looked after and that everyone involved in the company feels a sense of belonging and is part of something special, whilst developing the company to have a strong reputation for being of the highest quality and standard.

I still go out and deliver care when required, all my service users know me well, both for fun and laughter but also for acting on anything that may need changing or addressing in their care package. They understand completely that I am a perfectionist and will be proactive in ensuring that their care package is perfect for them.

Since leaving school I had only worked in the travel industry. In 2016 I decided to go into care as the flexible hours worked around my travel job and my love of netball, I have never looked back and decided to move into care full time soon after starting.

I absolutely love making a difference in my service users' lives and enabling them to stay independent at home where they can be happiest. I have built great relationships with my service users and regularly check in to ensure they are ok.

I've been with Kind Hearts Care right from the start and was promoted to Field Supervisor in April 2022. I am enjoying extending my knowledge and learning more about what happens behind the scenes to help me assist my service users further. I'm very much a team player and love that my new role enables me to support all of my team and ensure they have the tools they need to deliver good care and build good relationships with their Service Users.

Kind Hearts Care is a great place to work, I love the relaxed and calm atmosphere they create which reflects throughout the company and makes issues much more approachable to them. I really like that healthcare assistants have the time they need at calls to see out the full duration and deliver the best care possible. I also love the friendly approach we have to our Service Users where they feel an important part of our company and know all of the management team personally.

I look forward to continuing my progression in the care industry.

I’ve always enjoyed wrapping my head around maths, starting back in primary school and carrying on up until university but I left to pursue my interest in accounting. As I was growing up, my mother was a carer for many years so I’ve seen how much domiciliary care contributes to supporting an independent and fulfilling life at home. This experience drew me to work for Kind Hearts Care.

I absolutely love my job, ensuring everything is accurate and easy to understand. I also have the added bonus of being able to get out and meet our service users both for a chat and when assisting with care calls. I am always on hand to help and have built a great relationship with them.

I am learning a lot about business and the care sector. It's a great industry to be in, ensuring people are happy and fulfilled in their later stages of life.

Dexter - Companionship
I am the quiet, calm and relaxed of the three. I sometimes stay for a few hours with a service user to keep them company and get paid in belly rubs, head scratches and the occasional treat. I enjoy seeing people who come to the office but enjoy it more when I am the centre of attention. I also ensure my cat and neighbours' cats are not eating our food as they are sneaky and often try.

Roxy - Head of Welfare

I am always super excited to see anyone who comes to visit the office and will show this by turning into a snorting pogo stick and will usually not stop until I get a cuddle. I give the best cuddles and kisses which often help the healthcare assistants and office staff if they are having a stressful day. I am a chatterbox so you will often hear me chatting at the end of the phone with my daughter Flossy.

Flossy - in training

I am the puppy of Dexter and Roxy and I can be very naughty. Be careful what you leave around as I may accidentally mistake it for one of my toys. I like to tell everyone what I think but also love cuddles and attention so don’t be put off by my bark.