Chislehurst Healthcare Ltd

Reply from Elle Sena, Manager. at Chislehurst Healthcare Ltd

Thank you for taking the time to share your experience with Chislehurst Healthcare. We are truly delighted to hear that you have been impressed with our care and that our team has met your expectations in both professionalism and reliability. Ensuring consistency and high-quality support, especially when living with disabilities, is at the heart of what we do, and your kind words mean so much to us. We sincerely appreciate your feedback regarding our invoicing system. We acknowledge that, in your case, the urgency of care, along with the additional support required following an emergency discharge, made the invoicing process more complex than we would have wished. Your insight is invaluable, and we are always striving to refine our processes to ensure a seamless experience for those we support. Most importantly, we are grateful for your trust and your wholehearted recommendation, it reaffirms our commitment to delivering exceptional, person centred care. WITH GRATITUDE FROM ALL OF US

Reply from Beverly Whitehart, Front Of House - Client Services at Chislehurst Healthcare Ltd

Thank you for taking the time to share your experience. We are so pleased that our team was able to provide peace of mind for you and your father during what was undoubtedly a challenging period. Our priority is always to ensure that our clients feel safe, supported, and cared for, and we are glad that our approach helped your dad regain his confidence and independence. It's wonderful to hear that our communication kept you reassured, especially given the distance. We are delighted that, following this initial support, your dad and family have once again chosen us to provide daytime care as his needs have evolved. It is always an honour to continue supporting our clients in a way that truly meets their needs. Should you ever require anything further, we are always here for you.

Reply from Elle Sena, Manager at Chislehurst Healthcare Ltd

We're grateful for your feedback and so pleased that our night carers played a role in helping your father regain his mobility and confidence. It was a privilege to be part of his journey back to independence. We understand how important it is for families to have reassurance, especially when living far away, and we're glad that our team could provide this. We are also pleased that, as your father's needs changed, both he and your family reached out to us again, choosing Chislehurst Healthcare to provide daytime care. This continuity of care allows us to build on the strong relationship we've developed and continue offering the support he requires. We truly appreciate your trust and look forward to continuing to care for him.

Reply from Beverly Whitehart, Front Of House - Client Services at Chislehurst Healthcare Ltd

Thank you for your review. We are pleased to hear that our carers provided good care, were friendly, and responsive to your needs. We also appreciate your honesty regarding pricing. Our fees reflect the level of expertise, time, and care we dedicate to ensuring our clients receive the best possible service, particularly during high-demand periods such as Christmas and New Year's Eve, when your care was delivered. We were surprised to receive this review, given that feedback from both you and your family throughout the service was overwhelmingly positive. Your daughters, who were closely involved in setting up the care plan and liaising with our management team, expressed their appreciation for our tailored approach. We understand that memory can sometimes impact recall.

Reply from Elle Sena, Manager at Chislehurst Healthcare Ltd

Thank you so much for your kind words and for taking the time to share your experience. It was truly our privilege to support your mother during her recovery. At Chislehurst Healthcare, we pride ourselves on being responsive and delivering excellent bespoke care, with attention tailored to each individual's needs, especially during times when families need it most. Your recommendation means the world to us, as does knowing that you would trust us again in the future. Please don't hesitate to reach out if we can ever be of further assistance. Wishing your mother continued good health and a speedy recovery!

Reply from Beverly Whitehart, Front Of House - Client Services at Chislehurst Healthcare Ltd

Thank you so much for sharing such wonderful feedback. It's incredibly rewarding to hear how our team has been able to bring positive energy and support to both your father and mother. Knowing that he's enjoying the exercises and feeling uplifted, while your mother gets a well-deserved break, is exactly what we aim to achieve. Your peace of mind and their well-being are our top priorities, and we're so glad you chose to reach out to us. We look forward to continuing to make a positive difference for your family.

Reply from Beverly Whitehart, Client Services - Front of House at Chislehurst Healthcare Ltd

Thank you so much for your kind words and for taking the time to share your experience with Chislehurst Healthcare. We are truly honoured to have had the opportunity to support you and your husband over the past few months. Our team takes great pride in being responsive and adaptable to the evolving needs of those we care for, and we're delighted to hear that the consistency of carers has brought comfort and made such a positive impact on your husband's well-being. Providing personalised care that makes a meaningful difference is at the heart of what we do, and knowing that we've improved the quality of life for both of you is the greatest reward we could ask for. Thank you again for entrusting this important responsibility to us. We remain committed to continuing our support and ensuring that your husband receives the best care possible.

Reply from Elle Sena, Manager at Chislehurst Healthcare Ltd

Thank you for your kind words and for sharing your mum's positive experience with Chislehurst Healthcare. We're truly honoured to support her and are delighted to hear about the improvements in her physical and emotional health. Our team is dedicated to providing personalised care that evolves with each client's changing needs, ensuring their comfort and well-being at every stage. We take pride in our tailored approach and are grateful for the trust you've placed in us. Your recommendation means so much, and we remain committed to delivering the best bespoke care possible. With a heartfelt thank you from ALL of us at Chislehurst Healthcare.

Reply from Kim Hayes, Client Services at Chislehurst Healthcare Ltd

Thank you so much for your heartfelt feedback. We are truly humbled by your kind words and the trust you've placed in us to care for your dad. It means the world to hear that our team not only met your expectations but also provided the peace of mind you needed during your well-deserved breaks. We're especially thrilled to let you know that your recommendation to your neighbour has led to another happy client-it's wonderful to see our caring community grow. This truly solidifies the values we hold dear at Chislehurst Healthcare: caring for families, supporting each other, and going the extra mile to bring comfort to those who need it most. Your dad's comfort and happiness remain our top priority, and we couldn't be more grateful to have made a positive difference in both of your lives. We look forward to continuing this journey with you, and should you or your family ever need us again, we're always here. With warmest regards and heartfelt thanks, The Chislehurst Healthcare Team.

Reply from Amy Diamond, Manager at Chislehurst Healthcare Ltd

Thank you so much for your kind and thoughtful review. Your words truly mean the world to us. At Chislehurst Healthcare, we're deeply committed to both our clients and their families, and we're thrilled to know you feel supported and confident in the care we provide to your aunt. Your recognition of our efforts reaffirms our dedication to delivering personalised, compassionate care. We're honoured that you chose us to care for your elderly aunt, and we'll continue to do everything we can to ensure her well-being. Thank you again for your trust and recognition.From all of us here at Chislehurst Healthcare.