Greenwood Homecare (Cambridge)

Office 20-21, Orwell House, Cowley Road, Cambridge CB4 0PP
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9.8 19 Reviews
  • Greenwood Homecare (Cambridge), Cambridge
Greenwood Homecare (Cambridge) is committed to offering exceptional care and support to enable individuals to remain in the comfort of their own homes. They offer care and support to all individuals within the Cambridge area including outlying villages.

Care workers are trained in-house to a high standard and are selected for their compassion, professionalism and duty of care. When designing care plans, staff are specially matched to individuals, based on their skills and shared interests and according to any wishes of the individual. Visits range from short thirty-minute visits to full-time live-in care. Each individual in their care receives a personalised care plan tailored to their needs, preferences and goals.

They aim to deliver the best possible care, and their ethos is to always be there for the client and family. They are on call for clients and their families 365 days a year. The service allows people to stay at home for as long as possible, giving them greater independence and choice, improving their wellbeing, and allowing them to achieve the highest possible quality of life.

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Care Provided by Greenwood Homecare (Cambridge)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Bethanie Ahmed (Registered Manager)

Funding & Fees Guide for Greenwood Homecare (Cambridge)

  • Prices

  • Starting at £31.95 per hour weekdays

Greenwood Homecare (Cambridge) Reviews (19)

9.8

Greenwood Homecare (Cambridge) has a Review Score of 9.8 (9.831) out of 10, based on 12 reviews in the last 2 years. Over all time Greenwood Homecare (Cambridge) has 19 reviews.

Overall Experience

  • 15
  • 4
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Date Published

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Review from Paul G (Son of Client) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided for my Father was excellent and the carer assigned did her best for my Father despite sometimes trying circumstances. The carer was adaptable and adjusted to my Fathers specifics needs on any given day. No complaints at all.

Reply from Tom Chance, Director at Greenwood Homecare (Cambridge)

Thank you so much for your kind words. They mean the world to us. It was a privilege to have provided care for your father.


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Review from David U (Husband of Client) published on 10 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All carers are very friendly and treat my wife with respect and dignity. The carers could spend a little more time on my wife's appearance after her shower, which I have to correct at times, but this is a minor issue.

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Review from Sarah G (Client) published on 5 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with Greenwood and grateful when they showed considerable flexibility. An example is when I was recently admitted to hospital and some changes became necessary. Their regular rota schedule, sent in advance, is also extremely helpful. Thank you to Greenwood for all your support.

Reply from Tom Chance, Director at Greenwood Homecare (Cambridge)

Thank you so much for your wonderful review. It has been a pleasure providing you with support and we are so happy you are pleased with the service.


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Review from Martin J (Client) published on 1 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have Parkinson's disease. Your helpers come in for half an hour every morning from Tuesday til Friday at 7.00 to get me showered and dressed and to check my general health and to help me with some tablets that I have to take, make up my bed and generally make sure I am ready to face the day. I get
an email in advance telling me who is coming on each day. In general you tend to use the same two carers most of the time but on occasion you have to use a third or fourth or fifth carer, who are in general not as good as the regular ones who are both excellent. That is why I have only given four stars as if it was solely the two principle carers I would have given five stars. The management seem to be efficient, helpful and approachable and do genuinely seem to care for their workers.

Reply from Tom Chance, Director at Greenwood Homecare (Cambridge)

Thank you so much for your feedback. We are so glad to be able to support you. Your feedback is noted, and we will do our best to limit the amount of carers who provide your care.


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Review from Sarah A (Daughter of Client) published on 29 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management at Greenwood are really supportive. They took the time initially to see what services were needed. They respond quickly to queries and provide the care my father needs, adapting as we go along. The people that come into his home are so friendly, clean, organised and bring a
smile into the morning. This cheers both my mum and dad in difficult and often frustrating circumstances.

Reply from Tom Chance, Director at Greenwood Homecare (Cambridge)

Thank you so much for your lovely review. We are so happy to support your father and glad to know that we cheer him up.


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Review from M L (Daughter of Client) published on 29 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We called Greenwood Care after my father had a stay in hospital and we had to support my mother who has mixed dementia. Mum needs to have a good hot meal at lunchtime and needs support with this. Greenwood Carers are very supportive and make Mum feel less stressed around lunchtime. Mum has 1 visit Monday
to Friday at lunchtime, I have no hesitation in increasing the care with Greenwood when she needs it. The care managers are very supportive and have listened to my concerns and acted upon them making the carers aware of the changes.

Reply from Tom Chance, Director at Greenwood Homecare (Cambridge)

Thank you so much for your kind words. We are delighted that we have been able to support your mother.


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Review from Patricia P (Sister-in-law of Client) published on 16 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall I am happy with the care given by the carers from Greenwood Homecare. My sister-in-law can often be very difficult but they cope with her very well. They fill out a report at the end of each visit on what they have done and how my sister-in-law is. They call out the district nurse if they have
any concerns about her health. More importantly, they will sit and have a chat with her which provides important mental stimulation.

Reply from Tom Chance, Director at Greenwood Homecare (Cambridge)

Thank you so much we are delighted that you are happy - that is what we aim for with each of our clients.


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Review from Caroline J (Daughter of Client) published on 14 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The management staff at Greenwood Cambridge are excellent. I have found them friendly, efficient, helpful and very approachable. I have been particularly impressed with the availability by phone and readiness to call back any time, which is important for family members who live outside the UK. Organisation
and flexibility are far superior to experiences we have had with other care providers. The carers are, on the whole, excellent and ready to go the extra mile, communicating with each other to solve potential issues before they arise. This is important for us because my mum has a compromised immune system and can become anxious, for example, about people washing their hands upon entering her flat. Most staff are very understanding and pass on such details to people new to caring for her. She also appreciates the efforts made to ensure stability and continuity by using the same carers wherever possible. I would certainly recommend Greenwood and would like to thank everyone involved.

Reply from Tom Chance, Director at Greenwood Homecare (Cambridge)

Thank you for taking the time to review, and we are delighted that you have had such a positive experience.


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Review from Margaret D (Client) published on 27 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for all the staff who have cared for me from Greenwood Homecare during the recent time I have used their services. From the initial assessment with the Cambridge Homecare branch manager through all the carers who have visited me in my home, I have experienced great kindness
and high-quality care. They are a happy team, and it shows! I will certainly be using their services again in the future.

Reply from Tom Chance, Director at Greenwood Homecare (Cambridge)

Thank you so much for your wonderfully kind words. We are a happy team, and I'm glad it shows!


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Review from S H (Daughter of Client) published on 24 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at Greenwood Homecare go above and beyond for my mum's care. They are all friendly and helpful, always giving me a call with any concerns. My mum is very happy in their care, can't recommend them enough.

Reply from Tom Chance, Director at Greenwood Homecare (Cambridge)

Thank you so much for your kind words. We have loved looking after your mother. We are so glad that she is happy with our care.


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Review from Sarah W (Daughter of Client) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team at Greenwood Homecare (Cambridge) have been looking after my mother for nearly a year now and I cannot recommend them highly enough. My main impression of all of Mum's carers is that they are so incredibly kind and they genuinely care - they see Mum as a person, not a list of
tasks and that makes all the difference. They're efficient, proactive, approachable, friendly and chatty and are always smiling. It's like Mum's being looked after by friends.
The manager has been an absolute superstar and has gone well above and beyond for us. I originally approached Greenwood after someone recommended the manager to me and the moment she came round for an initial chat, I knew that we'd be in safe hands. I honestly can't recommend the manager and her team highly enough!

Reply from Tom Chance, Director at Greenwood Homecare (Cambridge)

Thank you so much for such a brilliant review. This is so nice to read and I will share it with the carers and manager. We are delighted to support your lovely mother.


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Review from J M (Daughter of Client) published on 5 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They have been real superstars for my mother. She lives alone and was resistant to the idea of carers initially, but now she really looks forward to their visits. All the ladies I have met are really lovely. They work hard but always have time for a chat. Thanks to all who are involved.

Reply from Tom Chance, Director at Greenwood Homecare (Cambridge)

Thank you so much for taking the time to review and for your kind words. It is a pleasure providing care for your mother.


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Review from Patricia A (Wife of Client) published on 19 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My overall experience with Greenwood Homecare has been excellent. All staff are very supportive and efficient. I would not hesitate to highly recommend Greenwood Homecare Cambridge.

Reply from Tom Chance, Director at Greenwood Homecare (Cambridge)

Many thanks for your kind words and so glad that your experience has been so positive. We very much enjoy coming to see you.


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Review from S B (Daughter of Client) published on 13 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Greenwood Homecare cared for my mum for a month, from the point where she needed just that bit of help in the mornings until it became clear that she needed much more than that and she decided to move into residential care. Greenwood staff were wonderful, from the first meeting with the manager to the
carers who were all wonderful with mum. Thank you to all at Greenwood for your support.

Reply from Tom Chance, Director at Greenwood Homecare (Cambridge)

Thank you so much for your lovely review. It was so great to be able to care for your mother for a short time and we are so glad that the carers were able to be of help.


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Review from Laura B (Daughter of Client) published on 26 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been really happy with Greenwood, the ladies are punctual, friendly and very caring with my mum. It gives us peace of mind as a family that Mum's being looked after on the mornings we can’t help her.

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Review from Sharon H (Client) published on 26 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a Greenwood service user for a number of years and have always been happy with the personal and other care given over two two hour visits a week. However, I had to have a recent stay in hospital due to a problem with one of my legs and since I came home in mid-December 2021 I have required
daily care.
The care I have received from the team at Huntingdon has been wonderful. If it wasn't for their care and support I would not have been able to come home from the hospital.
Their care and support have meant I have been able to be treated at home by the Community Nurses and another specialist team from the hospital for the condition affecting my leg.

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Review from K P (Daughter of Client) published on 26 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been completely happy with Greenwood Homecare (Huntingdon) from the very first phone call onwards. Everyone has been so professional and you know the carers do genuinely care. We trust each carer. They try to keep the same carers so there is good stability for my mum.
We are able to read my
mum's notes as soon as the visits have ended and that gives us peace of mind and also a "heads up" if she has run out of milk etc.
They have also gone above and beyond as my mum had had a fall one day before the carer arrived and the way the carer and the manager dealt with my mum and getting in touch with us was very calming and reassuring.
We feel that my mum is being looked after by the best home care team.

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Review from S H (Daughter of Client) published on 9 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I contacted Greenwood Homecare they were more than happy to help with respite care for Mum and I couldn't have asked for more. Mum was understandably nervous about strangers coming into her home but the carers are so friendly and she has been treated with such care and compassion that she looks
forward to the carers visits and considers them friends. The carers are always willing to help in any way and it is such a weight off my mind to know that she is being looked after so well when I get a few days off to recharge. I would not hesitate to recommend Greenwood to anyone needing similar help.

Reply from Tom Chance, Director at Greenwood Homecare (Cambridge)

Thank you so much for your lovely words about the team. We love that your mother considers the carers friends, they are such a wonderful team.


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Review from Valerie T (Daughter of Client) published on 9 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is 96-years-old and has just become quite forgetful. She started to forget to cook her brought lunches and also gets very lonely. She is really happy with the carers that come in at lunchtime to cook her food and keep her apartment in excellent condition. We only have them 1 hour a day and
half an hour on the weekends. It gives us a quality service that enables us to leave Mum in their care while we go away.

Reply from Tom Chance, Director at Greenwood Homecare (Cambridge)

Many thanks for your kind words. Our carers look forwards to the visits with your mother and long may that continue.


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Current Review Score: 9.8 (9.831)

Overview of Review Score

The Review Score of 9.8 (9.831) out of 10 for Greenwood Homecare (Cambridge) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.831 for Greenwood Homecare (Cambridge) is calculated as follows: ( (59 Excellents x 5) + (12 Goods x 4) ) ÷ 71 Ratings = 4.831

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Greenwood Homecare (Cambridge) is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (4)

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Meet the Team (1)

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Bethanie Ahmed

Job Title: Registered Manager

Joined: 2021

Bethanie has worked in the health and social care for twenty years and gained a wealth of experience in different caring roles before turning her hand to branch manager. Alongside her caring credentials, she holds a Level 5 qualification in Management in Health and Social Care.


Bethanie attributes her long career in care to all the different people she has met along the way and the rewarding feeling of knowing that you’ve helped someone else at the end of the day. She loves hearing all the amazing stories of the people she works with who have had such interesting lives.


Bethanie manages our Huntingdon branch, taking referrals from customers, conducting home visits to do an initial assessment, and putting together care plans. Part of Bethanie’s role is to ensure that carers and clients are well-matched to create happy pairings.


Bethanie also oversees recruitment in Huntingdon, advertising new roles and then carrying out the interview and offer process. On top of that, she is still actively involved in delivering care where required.


Outside of work, Bethanie is kept on her toes by her staffie, Skyla, and enjoys taking her for walks along the river in her hometown in Cambridge.


Frequently Asked Questions about Greenwood Homecare (Cambridge)

What Type of Services does Greenwood Homecare (Cambridge) offer?

Greenwood Homecare (Cambridge) offers Home Care.

How many Carers does Greenwood Homecare (Cambridge) employ?

Greenwood Homecare (Cambridge) employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Greenwood Homecare (Cambridge) to verify any information. View our terms and conditions. Greenwood Homecare (Cambridge) has a Platinum Service – more info.