Network Healthcare - Care at Home North Somerset

3 St Davids Court, Windmill Road, Kenn, Clevedon BS21 6UP
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1.2 1 Review
  • Network Healthcare - Care at Home North Somerset, Clevedon
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Care Provided by Network Healthcare - Care at Home North Somerset

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Person in charge
  • Stacey Griffin (Registered Manager)
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Network Healthcare - Care at Home North Somerset Reviews (1)

1.2

Network Healthcare - Care at Home North Somerset has a Review Score of 1.2 (1.200) out of 10, based on 1 reviews in the last 2 years. Over all time Network Healthcare - Care at Home North Somerset has 1 review.

Overall Experience

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  • 0
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Date Published

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Review from David M (Son of Client) published on 1 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Firstly the office staff are rude and they definitely don't see the human side of all this - it's just rules and regulations to them. Secondly they are disorganised - it took them days to do a stool test as requested. Thirdly the time windows they give for emergency care are ridiculously broad - 8am-2pm
and 4pm-10pm. When someone needs the toilet and has no idea when they might come it's really stressful and of course it's highly likely there will be an accident which is an issue of human dignity. They couldn't care less. Take it or leave it. I'd rather pay my own money than have my dad sit in his own faeces thanks. But they have this area of care sown up as Sirona uses them so they do what they like.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 1.2 (1.200)

Overview of Review Score

The Review Score of 1.2 (1.200) out of 10 for Network Healthcare - Care at Home North Somerset is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 1.2 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 1.200 for Network Healthcare - Care at Home North Somerset is calculated as follows: ( (1 Poors x 2) + (4 Very Poors x 1) ) ÷ 5 Ratings = 1.2

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Network Healthcare - Care at Home North Somerset is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Network Healthcare - Care at Home North Somerset

What Type of Services does Network Healthcare - Care at Home North Somerset offer?

Network Healthcare - Care at Home North Somerset offers Home Care.

How many Carers does Network Healthcare - Care at Home North Somerset employ?

Network Healthcare - Care at Home North Somerset employs 105 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Network Healthcare - Care at Home North Somerset to verify any information. View our terms and conditions. Network Healthcare - Care at Home North Somerset has a Basic Service – more info.