Genius Care Reviews (5)
Genius Care has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time Genius Care has 5 reviews.
Review from D S (Wife of Client) published on 16 December 2024
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Overall Experience
5.0 out of 5
Genius Care also provides a sitting service which allows me a couple of afternoons each week to have a break away from home, I have always felt very confident in each member of staff that has been assigned to sit with my husband knowing they would take great care in my absence. Thank you.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Gillian C (Daughter of Client) published on 4 September 2024
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Overall Experience
5.0 out of 5
I received invaluable support from Genius Care even though they were really there for Mam.
I knew I could call when having a melt
Thank you Genius Care for being there to help me through the hard yards. I really couldn't have done it without you all.
Reply from Comfort Dina, Manager at Genius Care
Thank you for your helpful review. It is always a pleasure being a part of your family story.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Mandy E (Daughter of Client) published on 30 November 2022
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Overall Experience
5.0 out of 5
Reply from Comfort Dina, Manager at Genius Care
It was good looking after your mum. Thank you for your review.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Helen W (Daughter of Client) published on 28 November 2022
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Overall Experience
5.0 out of 5
Reply from Comfort Dina, Manager at Genius Care
It has been a pleasure serving your mum. Thank you for your review of Genius Care.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Karen G (Daughter of Client) published on 28 November 2022
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Overall Experience
5.0 out of 5
Reply from Comfort Dina, Manager at Genius Care
Thank you for your review of Genius Care. It has been a pleasure serving your mum.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
The Review Score of 8.5 (8.500) out of 10 for Genius Care is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Genius Care is calculated as follows: ( (11 Excellents x 5) ) ÷ 11 Ratings = 5
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Genius Care is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
