My Homecare Chelmsford

Coach House, First Floor, Ivy Barn Lane, Ingatestone CM4 0EW
Submit a Review
9.9 24 Reviews
  • My Homecare Chelmsford, Ingatestone
Rated as OUTSTANDING by CQC (March 2023), My Homecare Chelmsford's commitment to excellence and compassionate care makes them stand out as an outstanding provider in the community.

They consistently meet and exceed the highest standards of safety, effectiveness, and responsiveness, ensuring peace of mind for clients and their families.

Why choose My Homecare Chelmsford?

Exceptional Care Standards:

CQC registration is a testament to their dedication to providing top-tier care. They adhere to rigorous regulatory requirements and continuously strive to improve services.

Full Scheduled Time:

They are committed to staying the full scheduled time for each visit. They believe that quality care cannot be rushed, and ensure that clients receive the attention and support they deserve.

Personalised Services:

They understand that each client has unique needs. Tailored care plans are designed to meet those specific requirements, ensuring personalised and effective care.

Highly Trained Staff:

The team of compassionate and professional carers are thoroughly trained and vetted, ensuring that your loved ones receive the best possible support and companionship.

Comprehensive Care Solutions:

From personal care and household support to specialised services for complex health conditions, they offer a wide range of homecare solutions to suit diverse needs.

Community-Focused Approach:

As a local provider, they are deeply invested in the well-being of the community. They work closely with families, healthcare professionals, and other local community services to deliver seamless and integrated care.

My Homecare prides itself on being more than just a care provider. It is a trusted partner dedicated to enhancing the quality of life for clients.

Discover the My Homecare Chelmsford difference today.

Care Provided by My Homecare Chelmsford

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Maria Moore (Manager)

Funding & Fees Guide for My Homecare Chelmsford

  • Prices
  • Mon - Fri £32.50 per 60 mins calls
    Sat - Sun £34.50 per 60 mins calls


    We also do 45 mins and 30 mins calls


  • We cover social funded care calls. Please enquire about our fees and Live-In rates and overnight.


Total of 24, showing 1-20
9.9

My Homecare Chelmsford has a Review Score of 9.9 (9.851) out of 10, based on 19 reviews in the last 2 years. Over all time My Homecare Chelmsford has 24 reviews.

Overall Experience

  • 21
  • 2
  • 1
  • 0
  • 0

Date Published

24
7
13
19
5
Overall Experience  Overall Experience 4.0 out of 5

All the carers are nice and friendly. They speak kindly to my husband and to me.
I sleep with my bedroom door open, so if my husband calls in the night, I can get there quickly.
Sometimes the carer thinks that putting the landing light on will disturb me. It does not as I can just relax and know
all is being done properly.
Each carer makes me a cup of coffee when I arrive in the kitchen.
Thank you.

Reply from Maria Moore, Registered Manager at My Homecare Chelmsford

Thank you for your kind review, it is a pleasure to care for your husband.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

My mum and I have been really happy with the service provided. It's taken a little while for my mum to adjust and accept the fact that she needs a bit more help. The ladies who have come in have, on the whole, been friendly and have made Mum feel as comfortable as possible. Any issues have been dealt
with quickly and effectively. We feel listened to, and adjustments have been made accordingly.
I would happily recommend Homecare to anyone needing assistance in their home.

Reply from Maria Moore, Registered Manager at My Homecare Chelmsford

Thank you for your kind review, I am pleased to hear Mum is settling with the carer's support and we have been able to reassure Mum. Thank you again.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Dad has been receiving care for 12 months now and everything is running very smoothly. I appreciate that Dad is treated with dignity and gentle persuasion rather than being forced to do things or treated like a series of chores to be ticked off a list. The carers engage Dad like an adult which is important.
Dad needed a bit more support at the beginning, but after a couple of months it was clear that he had improved a bit, so it was suggested to us that the visitation be reduced and reassessed every so often. I think many businesses would just have continued with the unnecessary visits, but I like that Dad's needs have been the main consideration, which is as it should be. Overall, I'm very happy with the care Dad is receiving and it is a relief that he is treated with dignity and kindness.

Reply from Maria Moore, Registered Manager at My Homecare Chelmsford

Thank you for your kind review, I am so pleased to hear we are continuing to support Dad and the family needs.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

The Chelmsford My Homecare team continue to provide excellent care services to my mother, enabling her to remain in her own home and be safe.
The carers show great patience and treat her with respect, cheerfulness and kindness, sometimes under trying circumstances. They encourage her and look after
her needs very well. They are good at seeing that she is as comfortable as possible and I know that she enjoys her conversations with them.
Maria Moore, the manager, provides exceptional service and support to Mum and myself. Because I live so far away, having someone that I can rely on is critical. She shows good judgment, and a willingness to be responsive and flexible and has helped us both through a number of difficulties and challenges in delivering Mum's care.
I have no hesitation in recommending this service.

Reply from Maria Moore, Registered Manager at My Homecare Chelmsford

Thank you for your kind review, we have been caring for Mum for over two years and as Mum's care increases we strive to continue to care for Mum with care and compassion, thank you again.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

They have provided amazing care for my elderly father with dementia. It brings me happiness and peace of mind to know that they are helping my father each day and it has allowed him to stay in his flat and independent. The carers treat him like family and he is not just another case for them. The manager
is very helpful and kind and responds very quickly to any questions. Thanks to all the team for your care.

Reply from Maria Moore, Registered Manager at My Homecare Chelmsford

Thank you for your kind words, I will pass these on to the staff as well, you are also right Dad is just like family, thank you again.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

My Homecare have been brilliant taking great care of my mother-in-law.
I know that she is in good hands and very well looked after.
My Homecare met all our needs by providing a live-in carer for a couple of weeks.
The manager is fantastic and so helpful.
Thank you all so much.

Reply from Maria Moore, Registered Manager at My Homecare Chelmsford

Thank you for your kind review, it is an absolute pleasure to care for Mum-in-law, I am so glad we could support you when you needed live-in care too.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 4.0 out of 5

I can't imagine what my and my mum's life would be like if we did not have these lovely ladies looking after her. I know Mum in her own way is happy to see them everyday.
They have also taught me so much about dementia so that I can care for my mum too.
If I have any issues, which are not very often,
I know there is always someone at the end of the phone to listen and help me or put things right.
I have recommended My HomeCare to a few friends and I know they are happy like me.
I cannot sing their praises enough and I thank them from the bottom of my heart.

Reply from Maria Moore, Registered Manager at My Homecare Chelmsford

Thank you for your kind review, Mum is a very popular lady who is loved by us all, and it is a privilege to be able to support Mum and the family.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

After the loss of my mum, I needed to move in with my dad to help and care for him. I researched carers and the companies available to assist with Dad's personal care. I was so lucky to find My Homecare, the manager and all the lovely staff that have taken such excellent care of my dad. They have such
patience and are so friendly, happy and caring which made Dad comfortable with accepting their help. When I went on holiday and Dad required additional support with evening meals and any help it was never a problem. The communication was excellent, and any issues or concerns were immediately reported back to me no matter how small. Dad now requires full-time care as I am moving out. Dad can no longer stay on his own and he is going into a care facility. Side note we live in a semi-rural area which is not easy to access, this was never an issue for them! I would like to thank everyone at My Homecare for all their help, hard work and commitment to caring for Dad.

Reply from Maria Moore, Registered Manager at My Homecare Chelmsford

Thank you, Denise, for your very kind review, Dad will be missed and we hope he has settled into his new home. Kindest regards.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 3.0 out of 5

Caring and generally good. Polite and friendly. Recently they are regularly later than booked. They take a lot of time to write notes for the office. They don't always spot things which obviously need doing.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

We have received an excellent service from My Homecare Chelmsford. Mum has been visited by great, kind and compassionate carers who have done more than required to help meet her needs. The management has also been brilliant, quick to respond and adapt the care as Mum's needs have changed.

Reply from Maria Moore, Registered Manager at My Homecare Chelmsford

Thank you L for your kind review, it is a pleasure to care for Mum and to be a support to you at this time. Kindest Regards, Registered Manager.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

My father has been receiving home care from the Chelmsford branch of My Homecare for two months now, and I cannot express enough gratitude for the consistently exceptional service they've provided. The staff are absolute stars - every single one of them. They're not only professional and reliable, but
also unfailingly kind, patient, compassionate, and attentive to my father's needs. They've made a world of difference to his life, allowing him to maintain his independence while feeling fully supported. From the initial care plan set-up to the day-to-day interactions, everything has been first-rate. The Chelmsford team truly goes above and beyond - they take the time to chat with my father, listen to his specific requirements (essential for a blind person), and ensure he feels comfortable and respected. It's clear they genuinely care for their clients, and that makes all the difference. Outstanding home care from Chelmsford's My Homecare. They're a credit to the industry.

Reply from Maria Moore, Registered Manager at My Homecare Chelmsford

Hello Jon. Thank you for your kind review, I too agree that the staff are 'stars', it is a pleasure to care for Dad, he is wonderful. Kindest Regards, Registered Manager.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Two lovely ladies take it in turns to come once a week to wash and cream my legs. They do the job well and are very helpful. They don't rush the job. We have a lovely chat. Very happy with the way things are.

Reply from Maria Moore, Registered Manager at My Homecare Chelmsford

Thank you very much for your kind review, the ladies enjoy coming to see you on a weekly basis, I will pass your feedback on to them.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

We have found the staff very friendly at My Homecare and are so glad we moved to them over two years ago. They treat my mum with dignity and she looks forward to them coming. I would go as far as to say that the care visits count as friend visits. Special thanks to their manager for her flexibility
and for going that extra mile when necessary. Thank you from the bottom of my heart. Their care makes my life easier as well as my mum’s.

Reply from Maria Moore, Registered Manager at My Homecare Chelmsford

Thank you Jennet for your kind words, Mum is a very popular lady and a pleasure to care for.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team have been simply brilliant. They were quick to pick up the quirks of caring for my father and always treated him as an individual with dignity and respect. They not just catered for his physical needs but took time to find out what he liked to talk about and when he was in the
mood to talk or not. They were quick to spot potential problems and usually offered a solution. I cannot praise the manager enough as she went above and beyond in providing solutions and provided much support to me and peace of mind.

Reply from Maria Moore, Registered Manager at My Homecare Chelmsford

Thank you so much for your kind review, it was a pleasure to care for Dad, he was a wonderful and popular man who is very much missed.
Kindest Regards.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

The team at My Homecare Chelmsford are an amazing bunch of people, nothing is too much trouble. Very caring for their clients. I appreciate your support and without their support mum would not to able to be in the home she loves.

Reply from Maria Moore, Registered Manager at My Homecare Chelmsford

Thank you for your lovely review, it is an absolute pleasure to care for Mum, she is a very popular lady indeed.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my mum receives from My Homecare. They have given my mum care and friendship and she looks forward to seeing them. They always give me feedback if she needs anything. I can not fault them and we were lucky to find them.

Reply from Maria Moore, Registered Manager at My Homecare Chelmsford

Thank you Karen for your feedback, it is an absolute pleasure to care for Mum she is a wonderful lady.
Registered Manager.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

My Homecare have been absolutely brilliant with my Dad. Their care is outstanding, nothing is too much trouble and the carers are so kind, polite and respectful. Dad feels well cared for and it is reassuring for me knowing someone is there for him every day. If there is a problem the ladies are on
to it. Dad recently had a possible urine infection and I was informed immediately with a phone call. His catheter blocked and the carer arranged for the district nurse to attend urgently. Whenever I or Dad has had a worry a quick phone call or email and the problem is addressed and sorted. The carers make Dad feel valued as a person and he is treated with dignity. The carers always seem to know what has been going on with dad - they even knew his heating had gone wrong! Communication at My Homecare is fantastic. Thank you for your hard work and dedication to enable my Dad to remain as independent as possible in his own home.

Reply from Maria Moore, Registered Manager at My Homecare Chelmsford

Thank you Julie for your kind words, it is a pleasure to look after Dad, he is a very popular gentleman indeed.
Moore Registered Manager


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

We have been with my carer and the My Homecare Chelmsford team since my mum was discharged from hospital in February 2021. My mum has sadly since passed but the team have continued to look after my dad, we are very happy with the services my dad receives - thanks My Homecare Chelmsford.

Reply from Maria Moore, Registered Manager at My Homecare Chelmsford

Dear Joanna,
Thank you for your review, I will be sure to pass your comments on to the team, it is a pleasure to care for Dad.
Kindest Regards - Registered Manager


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my mum receives from My Homecare, the carers treat her with dignity and respect and are all very considerate with her. She enjoys a laugh and a joke with them and I have no hesitation in recommending the company.

Reply from Maria Moore, Registered Manager at My Homecare Chelmsford

Thank you for your kind review, it is an absolute pleasure to care for your mum she is a very popular lady indeed.
Registered Manager


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend this company enough, I am very happy with the care I receive from My Homecare, the staff treat me with dignity and respect as well as being able to have a laugh and a joke with them, I enjoy every minute that I spend with my carers and I know if I ever have any concerns I can ring
the office and they help me straight away.

Reply from Maria Moore, Registered Manager at My Homecare Chelmsford

Thank you John for your kind review, it is a pleasure to look after you and it is wonderful to hear your feedback regarding the staff
Thank you again.
Registered Manager


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.851)

Overview of Review Score

The Review Score of 9.9 (9.851) out of 10 for My Homecare Chelmsford is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.851 for My Homecare Chelmsford is calculated as follows: ( (98 Excellents x 5) + (15 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 114 Ratings = 4.851

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for My Homecare Chelmsford is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Mar 2023

Overall
Outstanding

  • Caring

    Outstanding
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

Loading...

Loading

Loading
Loading

Loading

Loading

Loading

Loading

Loading events

Loading

Meet the Team (6)

Maria

Maria Moore

Job Title: Registered Manager

Joined: 2021

With an impressive 25 years of experience in the Health and Social Care industry, Maria brings a wealth of knowledge, expertise, and passion to My Homecare Chelmsford. Her diverse background spans from hands-on roles in care homes to educating future professionals in colleges, equipping her with a comprehensive understanding of the field.


A resident of Chelmsford for over 20 years, Maria's deep roots in the community further enhance her ability to connect with those she serves. Her leadership is instrumental in propelling our organisation forward, as she adeptly manages the day-to-day operations of the office. Despite her demanding schedule, Maria remains deeply committed to our Service Users, regularly visiting them to ensure they receive the highest level of care from our exceptionally dedicated and experienced team.


She takes pride in knowing her clients and their families personally, maintaining these bonds even after they have left our care. Maria's strong rapport with Service Users and their Next of Kins underscores her genuine care and commitment, fostering trust and close-knit relationships within our community.


Kelly

Kelly F

Job Title: Care Coordinator

Joined: 2021

Meet our Kelly, a dedicated and compassionate Care Coordinator with 15 years of experience in the care industry. Starting her journey as a carer, Kelly's exceptional skills and unwavering commitment to her clients quickly propelled her through the ranks. With the support of her team and steadfast determination, she achieved her Level 3 qualification, further enhancing her expertise.


A lifelong resident of Chelmsford, Kelly knows the area and community intimately, which greatly enriches her ability to connect with and support her clients. She finds immense joy and fulfilment in her role, cherishing every opportunity to make a positive impact on the lives of those she cares for. Kelly's journey from carer to coordinator is a testament to her hard work, dedication, and passion for providing exceptional care.


Sheila

Sheila K

Job Title: Lead Trainer & Senior Carer

Joined: 2021

Introducing Sheila, a beacon of compassion and expertise in the care industry for over three decades. With an unwavering dedication to her craft, Sheila has become a stalwart in the field, specialising in dementia care and staff training. Her journey is not merely about years clocked in service, but a testament to her profound love for her work and the individuals she serves.


In a career marked by countless moments of empathy and understanding, Sheila has emerged as a guiding light for those navigating the complexities of dementia care. Her deep-rooted passion stems from a genuine desire to make a difference in the lives of others, instilling hope and comfort where it is needed most.


Beyond her extensive experience, Sheila's commitment to excellence is evident in her approach to staff training. Recognising the pivotal role education plays in enhancing care standards, she imparts her wealth of knowledge with an infectious enthusiasm, empowering others to deliver the highest quality of care with empathy and skill.


In Sheila, one finds not only a seasoned professional but a compassionate soul who embodies the very essence of care. Her journey is a testament to the transformative power of dedication and love in the pursuit of bettering the lives of those in need.


Miriam

Miriam Ahmed

Job Title: Managing Director

Joined: 2020

Miriam brings a decade of top-tier leadership experience from the corporate world into the Health and Social Care sector. Her journey is deeply personal, shaped by her own encounters with domiciliary care companies. These experiences, both uplifting and frustrating, have fueled her determination to make a difference.


Motivated by a desire to change perceptions of social care, Miriam has founded her own company. Her goal isn't about profits; it's about providing outstanding care and building genuine connections within the local community.


As the head of her enterprise, Miriam leads with a blend of practical know-how and big-picture thinking. Every decision she makes is aimed at steering the company towards excellence and compassion.


Focused on Essex and Southeast, Miriam is on a mission to redefine what care means. Her vision is all about ensuring that everyone receives not just care, but also respect and dignity. Her commitment to transforming the culture of care is evident in every aspect of her business.


Joanna

Joanna Downing

Job Title: Business Development Director

Joined: 2020

Joanna brings a wealth of expertise from an extensive engineering and project management background. Co-founder of My Homecare Chelmsford, her passion for the care industry ignited when she was tasked with finding suitable care for her own family members. Joanna recognised that the skills and successes she honed in growing and enhancing the processes and business strategies of several global organisations could be effectively applied to the care industry, an area she finds immensely rewarding.


Joanna’s engineering background equips her with the ability to analyse and enhance care processes, ensuring they are both effective and efficient. Joanna’s success in developing business strategies is now directed towards growing our services and enhancing our community ties within the Southeast.


She is currently leading the set-up of our new branch in Southend On Sea, bringing her expertise and passion for care to this vibrant area. Joanna’s unique background and dedication to the care industry make her an invaluable asset to our team, continually driving improvements.


Debbie

Debbie D

Job Title: Credit Control Manager

Joined: 2021

Debbie is our dedicated credit controller, bringing with her an impressive 12 years of experience in the finance sector. Before joining us, she honed her skills as a personal assistant to a prominent plastic surgeon, where she developed a keen eye for detail and a meticulous approach to managing financial matters.


She is responsible for managing and overseeing the credit processes, ensuring that our client’s accounts are accurately handled and up-to-date.


Outside of her professional life, Debbie has a creative side that she expresses through her love of baking. She specialises in crafting exquisite wedding cakes, bringing joy to many on their special day with her culinary talents. This artistic pursuit not only showcases her creativity but also her dedication to precision and excellence.


Debbie is passionate about people and finds great satisfaction in building relationships with our clients, even if it is mostly over the phone. Her warm and friendly demeanour ensures that our clients feel valued and understood. She takes the time to get to know them, providing a personal touch that is often missing in the finance department of a care company.


Debbie’s combination of financial expertise, creativity, and genuine care for people makes her an invaluable member of our team. Her commitment to excellence ensures that our company can continue to provide outstanding care to our clients.


Frequently Asked Questions about My Homecare Chelmsford

What Type of Services does My Homecare Chelmsford offer?

My Homecare Chelmsford offers Home Care.

How many Carers does My Homecare Chelmsford employ?

My Homecare Chelmsford employs 24 carers.