My Homecare Chelmsford

Coach House, First Floor, Ivy Barn Lane, Ingatestone CM4 0EW
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9.9 24 Reviews
  • My Homecare Chelmsford, Ingatestone
Rated as OUTSTANDING by CQC (March 2023), My Homecare Chelmsford's commitment to excellence and compassionate care makes them stand out as an outstanding provider in the community.

They consistently meet and exceed the highest standards of safety, effectiveness, and responsiveness, ensuring peace of mind for clients and their families.

Why choose My Homecare Chelmsford?

Exceptional Care Standards:

CQC registration is a testament to their dedication to providing top-tier care. They adhere to rigorous regulatory requirements and continuously strive to improve services.

Full Scheduled Time:

They are committed to staying the full scheduled time for each visit. They believe that quality care cannot be rushed, and ensure that clients receive the attention and support they deserve.

Personalised Services:

They understand that each client has unique needs. Tailored care plans are designed to meet those specific requirements, ensuring personalised and effective care.

Highly Trained Staff:

The team of compassionate and professional carers are thoroughly trained and vetted, ensuring that your loved ones receive the best possible support and companionship.

Comprehensive Care Solutions:

From personal care and household support to specialised services for complex health conditions, they offer a wide range of homecare solutions to suit diverse needs.

Community-Focused Approach:

As a local provider, they are deeply invested in the well-being of the community. They work closely with families, healthcare professionals, and other local community services to deliver seamless and integrated care.

My Homecare prides itself on being more than just a care provider. It is a trusted partner dedicated to enhancing the quality of life for clients.

Discover the My Homecare Chelmsford difference today.

Care Provided by My Homecare Chelmsford

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Maria Moore (Manager)

Funding & Fees Guide for My Homecare Chelmsford

  • Prices
  • Mon - Fri £32.50 per 60 mins calls
    Sat - Sun £34.50 per 60 mins calls


    We also do 45 mins and 30 mins calls


  • We cover social funded care calls. Please enquire about our fees and Live-In rates and overnight.


Total of 24, showing 21-24
9.9

My Homecare Chelmsford has a Review Score of 9.9 (9.851) out of 10, based on 19 reviews in the last 2 years. Over all time My Homecare Chelmsford has 24 reviews.

Overall Experience

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Date Published

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5
Overall Experience  Overall Experience 5.0 out of 5

I wanted to echo the feedback from other people. I looked into several companies before deciding on My Homecare Chelmsford, having had a couple of bad experiences with Social Services Care Companies. Since the team at My Homecare have been looking after my friend, I cannot praise them highly enough.
I know exactly when visits are taking place and who is doing them and can see from case notes on the app exactly what has been done. The team of ladies that get stuck into whatever needs doing and always do it with a smile on their faces. If they have any health concerns they have been exceptionally good at communicating this and referring to a district nurse if necessary.


If anyone is looking for an amazing care company, then these guys are most definitely the people you should call!


Reply from Maria Moore, Registered Manager at My Homecare Chelmsford

Thank you Vicki for your wonderful review, it is a pleasure to care for your friend. Kindest Regards.


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Overall Experience  Overall Experience 5.0 out of 5

Kind and considerate.
Knowledgeable and often able to give sound advice.
I am very happy with the level of care provided for me.
Absolutely first class!

Reply from Maria Moore, Registered Manager at My Homecare Chelmsford

Dear S P,
Thank you very much for your review, it is an absolute pleasure to care for you.
Kindest Regards, Maria Moore.


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Overall Experience  Overall Experience 5.0 out of 5

I can thoroughly recommend My Homecare as care in the home. I transferred to My Homecare when the manager and her team of carers began working there as my mum has been having care for many years now with these lovely people and the quality of care she has received has been outstanding. The support and
understanding of Mum's needs is second to none and nothing seems to be too much trouble. My mum also has welfare calls by the same carers who play dominoes with her and pamper time (nails painted, hair done) which she loves. This has helped Mum immensely as she suffers from dementia so keeps her mind active. The difference in her has been amazing.
Thank you to the whole team from me but especially Mum.

Reply from Maria Moore, Registered Manager at My Homecare Chelmsford

Thank you Karen for your wonderful review, I will pass your comments onto the team. Having cared for Mum for a number of years now, I can truly say it is a pleasure to care for her and myself and the team are so honoured to make such a difference to keep Mum safe at home.


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Overall Experience  Overall Experience 5.0 out of 5

Excellent service, can't recommend My Homecare enough to my friends.

Reply from Maria Moore, Registered Manager at My Homecare Chelmsford

Thank you for your review, it is lovely to know that we as a team make such a difference, it is an absolute pleasure to look after you.


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Current Review Score: 9.9 (9.851)

Overview of Review Score

The Review Score of 9.9 (9.851) out of 10 for My Homecare Chelmsford is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.851 for My Homecare Chelmsford is calculated as follows: ( (98 Excellents x 5) + (15 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 114 Ratings = 4.851

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for My Homecare Chelmsford is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Mar 2023

Overall
Outstanding

  • Caring

    Outstanding
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (6)

Maria

Maria Moore

Job Title: Registered Manager

Joined: 2021

With an impressive 25 years of experience in the Health and Social Care industry, Maria brings a wealth of knowledge, expertise, and passion to My Homecare Chelmsford. Her diverse background spans from hands-on roles in care homes to educating future professionals in colleges, equipping her with a comprehensive understanding of the field.


A resident of Chelmsford for over 20 years, Maria's deep roots in the community further enhance her ability to connect with those she serves. Her leadership is instrumental in propelling our organisation forward, as she adeptly manages the day-to-day operations of the office. Despite her demanding schedule, Maria remains deeply committed to our Service Users, regularly visiting them to ensure they receive the highest level of care from our exceptionally dedicated and experienced team.


She takes pride in knowing her clients and their families personally, maintaining these bonds even after they have left our care. Maria's strong rapport with Service Users and their Next of Kins underscores her genuine care and commitment, fostering trust and close-knit relationships within our community.


Kelly

Kelly F

Job Title: Care Coordinator

Joined: 2021

Meet our Kelly, a dedicated and compassionate Care Coordinator with 15 years of experience in the care industry. Starting her journey as a carer, Kelly's exceptional skills and unwavering commitment to her clients quickly propelled her through the ranks. With the support of her team and steadfast determination, she achieved her Level 3 qualification, further enhancing her expertise.


A lifelong resident of Chelmsford, Kelly knows the area and community intimately, which greatly enriches her ability to connect with and support her clients. She finds immense joy and fulfilment in her role, cherishing every opportunity to make a positive impact on the lives of those she cares for. Kelly's journey from carer to coordinator is a testament to her hard work, dedication, and passion for providing exceptional care.


Sheila

Sheila K

Job Title: Lead Trainer & Senior Carer

Joined: 2021

Introducing Sheila, a beacon of compassion and expertise in the care industry for over three decades. With an unwavering dedication to her craft, Sheila has become a stalwart in the field, specialising in dementia care and staff training. Her journey is not merely about years clocked in service, but a testament to her profound love for her work and the individuals she serves.


In a career marked by countless moments of empathy and understanding, Sheila has emerged as a guiding light for those navigating the complexities of dementia care. Her deep-rooted passion stems from a genuine desire to make a difference in the lives of others, instilling hope and comfort where it is needed most.


Beyond her extensive experience, Sheila's commitment to excellence is evident in her approach to staff training. Recognising the pivotal role education plays in enhancing care standards, she imparts her wealth of knowledge with an infectious enthusiasm, empowering others to deliver the highest quality of care with empathy and skill.


In Sheila, one finds not only a seasoned professional but a compassionate soul who embodies the very essence of care. Her journey is a testament to the transformative power of dedication and love in the pursuit of bettering the lives of those in need.


Miriam

Miriam Ahmed

Job Title: Managing Director

Joined: 2020

Miriam brings a decade of top-tier leadership experience from the corporate world into the Health and Social Care sector. Her journey is deeply personal, shaped by her own encounters with domiciliary care companies. These experiences, both uplifting and frustrating, have fueled her determination to make a difference.


Motivated by a desire to change perceptions of social care, Miriam has founded her own company. Her goal isn't about profits; it's about providing outstanding care and building genuine connections within the local community.


As the head of her enterprise, Miriam leads with a blend of practical know-how and big-picture thinking. Every decision she makes is aimed at steering the company towards excellence and compassion.


Focused on Essex and Southeast, Miriam is on a mission to redefine what care means. Her vision is all about ensuring that everyone receives not just care, but also respect and dignity. Her commitment to transforming the culture of care is evident in every aspect of her business.


Joanna

Joanna Downing

Job Title: Business Development Director

Joined: 2020

Joanna brings a wealth of expertise from an extensive engineering and project management background. Co-founder of My Homecare Chelmsford, her passion for the care industry ignited when she was tasked with finding suitable care for her own family members. Joanna recognised that the skills and successes she honed in growing and enhancing the processes and business strategies of several global organisations could be effectively applied to the care industry, an area she finds immensely rewarding.


Joanna’s engineering background equips her with the ability to analyse and enhance care processes, ensuring they are both effective and efficient. Joanna’s success in developing business strategies is now directed towards growing our services and enhancing our community ties within the Southeast.


She is currently leading the set-up of our new branch in Southend On Sea, bringing her expertise and passion for care to this vibrant area. Joanna’s unique background and dedication to the care industry make her an invaluable asset to our team, continually driving improvements.


Debbie

Debbie D

Job Title: Credit Control Manager

Joined: 2021

Debbie is our dedicated credit controller, bringing with her an impressive 12 years of experience in the finance sector. Before joining us, she honed her skills as a personal assistant to a prominent plastic surgeon, where she developed a keen eye for detail and a meticulous approach to managing financial matters.


She is responsible for managing and overseeing the credit processes, ensuring that our client’s accounts are accurately handled and up-to-date.


Outside of her professional life, Debbie has a creative side that she expresses through her love of baking. She specialises in crafting exquisite wedding cakes, bringing joy to many on their special day with her culinary talents. This artistic pursuit not only showcases her creativity but also her dedication to precision and excellence.


Debbie is passionate about people and finds great satisfaction in building relationships with our clients, even if it is mostly over the phone. Her warm and friendly demeanour ensures that our clients feel valued and understood. She takes the time to get to know them, providing a personal touch that is often missing in the finance department of a care company.


Debbie’s combination of financial expertise, creativity, and genuine care for people makes her an invaluable member of our team. Her commitment to excellence ensures that our company can continue to provide outstanding care to our clients.