First Care Healthcare Ltd

11 Humber Grove, Birmingham B36 9NX
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9.9 16 Reviews
  • First Care Healthcare Ltd, Birmingham
FIRST CARE HEALTHCARE LTD is a locally owned and independently operated skilled home care company that believes in the passionate pursuit of excellence and financial success with uncompromising services and integrity which is why they have decided to venture into the adult social care industry by establishing their home care agency for the elderly and disabled. FIRST CARE HEALTHCARE LTD are certain that their values will help them drive the organisation to enviable heights and help them attract the number of service users that will make their facility fully occupied year in and year out.

The emergence of more skilled adult social care companies, like FIRST CARE HEALTHCARE LTD, will help to relieve the burden family members experience when caring for an elderly loved one. This relief will also benefit companies across the city since employees will no longer need to worry about their family members in need of home care services during work hours.

FIRST CARE HEALTHCARE LTD's success with this challenge will help ensure that older adults age with dignity in a manner that meets their expectations, preferences, and care needs. Meeting this challenge will require envisioning the potential value of home-based care, creating a pathway for adult social care companies like theirs to maximise their potential, and integrating it fully into the UK adult social care system.

FIRST CARE HEALTHCARE LTD will operate in line with the Health and Social Care Act 2008 Regulated activities 2014 in order to ensure that they deliver safe and effective care.

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Care Provided by First Care Healthcare Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • First Care Healthcare Ltd
  • Person in charge
  • Tancia Davis (Manager)

Funding & Fees Guide for First Care Healthcare Ltd

  • Prices

  • Our fees range from £22 - £30 per hour

  • Please contact us for further details.

First Care Healthcare Ltd Reviews (16)

9.9

First Care Healthcare Ltd has a Review Score of 9.9 (9.881) out of 10, based on 9 reviews in the last 2 years. Over all time First Care Healthcare Ltd has 16 reviews.

Overall Experience

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Date Published

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Review from Dave L (Son-in-law of Client) published on 1 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using this company since my mother-in-law came out of hospital in August of this year (2024.) They have been absolutely amazing with the care they have given my mother-in-law and I, personally cannot thank them enough. If you need any kind of personal care, I would seriously recommend this
company.

Reply from Tancia Davis, Registered Manager at First Care Healthcare Ltd

Thank you so much for your kind words, you are truly appreciated!


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Review from Sally P (Daughter of Client) published on 27 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum returned home on a full palliative care package with First Care Healthcare. From the moment that we met the manager, we felt very reassured that our mum would receive good care. The care she received was, in fact, excellent. There was a small team of about six carers. We got to know them very
well. The staff were very kind to mum and ourselves. They really wanted to ensure that she was not only clean and comfortable, but that she also felt respected and maintained her dignity. Whilst it was only ten days that we had mum at home, the team listened to our concerns, helped us with positioning mum so that she was comfortable, and when we asked them not to do their usual routine with her because she was uncomfortable, they listened to our suggestions and just did the minimal required. We found all of the team very trustworthy. As family members, we developed a good relationship with them and looked forward to their frequent daily visits. We would thoroughly recommend them.

Reply from Tancia Davis, Registered Manager at First Care Healthcare Ltd

I feel overwhelmed with these kind words, thank you so much! We appreciate your feedback always!


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Review from J F (Daughter of Client) published on 25 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy that over the last four months, mom has received the best care to be able to remain in her own home. Much credit is due to all involved who treat mom with respect and are friendly and compassionate. The manager is very hands-on and I am confident that I would be made aware of any health concerns
or otherwise. Long may this continue.

Reply from Tancia Davis, Registered Manager at First Care Healthcare Ltd

This is truly appreciated by myself and everyone here at First Care Healthcare Ltd! Thank you so much.


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Review from Caroline M (Daughter of Client) published on 24 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We contacted the Manager in July last year having read the positive reviews online. The Manager and her team have become an integral part of our lives. They have demonstrated their professional care for my mum from day one, but more than that we all feel that they truly care about her, and about us
as a family. As others have said they are completely reliable and treat mum with dignity and compassion. We work together to communicate any changes in mum's health and well being, and to ensure her safety in her own home. This has taken a lot of the pressure off my family and I. We know that the coming years will be challenging, but having First Care Healthcare providing support to us, makes me feel a lot more positive about the future. I would not hesitate to recommend the Manager and her team to anyone needing support for themselves or their loved ones.

Reply from Tancia Davis, Registered Manager at First Care Healthcare Ltd

Thank you so much for these kind words, we appreciate your support and we will ensure to do everything in our power to continue providing the standard of care you and your loved ones deserve! Thank you again.


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Review from Joanne D (Daughter of Client) published on 24 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This company is by far the best that we have used. I know my mom is in safe hands with each and every one of the staff who work for this company, and they do what you ask of them nothing is too much trouble. Excellent company would definitely recommend it.

Reply from Tancia Davis, Registered Manager at First Care Healthcare Ltd

Your kind words are truly appreciated, thank you so much!


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Review from Tracey S (Client) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using First Care Healthcare Ltd for almost a year now and are so pleased that this company was recommended to us by a family friend from her experience with them. The Manager and her team excel at what they do, nothing is too much trouble and we are very impressed with their service. They
never let us down and go above and beyond with their caring. They are reliable and treat my mum with such kindness and dignity. Punctual with visits and in constant communication about her care. More recently they have been looking after my father too who is more challenging, but they have an understanding of exactly the care needs of both and this clearly shows. They have given our family peace of mind knowing that our loved ones are being looked after so well, it has been a great weight off our minds and I would have no hesitation in recommending this company if you are looking for a professional small team who are passionate about caring. Well done to you all and keep up the good work!

Reply from Tancia Davis, Registered Manager at First Care Healthcare Ltd

We honestly cannot thank you enough for your kind words, it is an absolute honour to provide the service you want at the standard you require consistently! Thank you so much!


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Review from Geraldine K (Friend of Client) published on 22 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend First Care Healthcare Ltd for the exceptional care and support they provided to my friend when she was discharged home from hospital in May last year. It was her wish to return home and this would only have been possible with a package of care. This was her first experience
of care at home and something which she was quite anxious about.
The care manager and carers from the onset provided reassurance and encouragement to ensure my friend felt comfortable with their input. A small consistent team of carers provided calls daily which worked well in building up a good understanding and rapport. They worked efficiently and showed real dedication to their work.
The manager kept in contact with me to report any relevant information/concerns so that I could follow up as required.

Reply from Tancia Davis, Registered Manager at First Care Healthcare Ltd

Thank you so much for your kind words! We really appreciate the feedback.


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Review from Sue R (Daughter of Client) published on 24 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I live in Australia and arranged a companion carer for my father who lives in the UK. The manager was extremely helpful and communicative. The carer was kind and very patient. I received a full report after the care session.
Everything was made easy and I would definitely recommend this care provider

Reply from Tancia Davis, Registered Manager at First Care Healthcare Ltd

Your kind words are extremely appreciated! It was an absolute pleasure providing the care you required and we are more than happy to provide you with the same exceptional service in the future.


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Review from Michelle A (Daughter of Client) published on 24 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Manager and her team (First Care Healthcare) helped care for my Mum between June and December last year (2022).


From the beginning the Manager was great, with a caring 'can do' attitude which stood out from other recent experience. She and her team are warm, friendly, efficient, and practical

and had respect and understanding of what mum needed them to do - in contrast to the things Mum could and wanted to do for herself (although they would never just presume and always checked through things with her). When I requested that mum (who had dementia and mobility issues), would be better served by one specific carer, the Manger was honest that this might be difficult, but did her best to facilitate, so that mostly this was the case. When not, the several carers we met were all excellent anyway. The team are well managed and knowledgeable and showed invaluable common sense as well. The Manager being a fully qualified nurse was helpful and reassuring.


I wholeheartedly recommend it. Thank you!


Reply from Tancia Davis, Registered Manager at First Care Healthcare Ltd

Your kind words mean soo much to us here at First Care Healthcare, we appreciate your feedback and we are thankful to have provided care support to your loved one!


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Review from D C (Daughter of Client) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mom is now in the later stages of dementia and it was a priority to keep her at home living with her family but we could no longer provide the level of personal care that she needed. We are so happy with the consistently high levels of support and care that is provided. The team of carers are wonderful,
we look forward to seeing them and consider them like family since they have become such an important part of mom's care. They are thoughtful, friendly, compassionate, warm, knowledgeable, and positive and are so lovely to mom and patient and understanding of her needs. When mom required an emergency ambulance during a visit they spoke to the emergency services and stayed with us until the ambulance arrived, going above and beyond to provide support not just to our mom but to my sister and I. Caring for a loved one with dementia can be so overwhelming and isolating but this team have helped my mom and my family so much, I really don't know how we would have managed without them.

Reply from Tancia Davis, Registered Manager at First Care Healthcare Ltd

Thank you soo much for the kind words, this has really warmed our hearts. It has been an absolute pleasure providing care for your mother. We aim to continue providing the highest standards of personal care to your loved one.


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Review from S S (Daughter of Client) published on 20 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

First Care Healthcare replied promptly to my request regarding the care required for my mother. The manager works and supports new staff to provide consistent care to meet my mother's needs. My mother receives continuity from a small team of staff, enabling her to get to know them, which is essential
when providing personal care. A few challenges and concerns have been actioned quickly and professionally to resolve issues. The staff are punctual, respectful and caring. They have a sense of humour and a good rapport with my mother. Hence, I would recommend First Care Healthcare.

Reply from Tancia Davis, Registered Manager at First Care Healthcare Ltd

Thank you so much for your comments. It has been an absolute pleasure providing care for your loved one!


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Review from S M (Daughter of Client) published on 8 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There has been a prolonged and steady decline in my mother's physical and mental health (memory problems) for well over a decade now. Sadly the past twelve months have brought a sharp decline and marked deterioration. This is what prompted the family to seek outside care and support. The initial package
of care is still in the early stages (currently one visit per day for personal care). However, the additional help and support are a most welcome relief both physically and mentally. Our mum is well cared for and treated with dignity and respect. The care rate (compared to others) is also good value for money.

Reply from Tancia Davis, Registered Manager at First Care Healthcare Ltd

Your feedback is greatly appreciated, it has been an absolute pleasure providing care for your mother.


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Review from S H (Daughter of Client) published on 10 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First Care were a wonderful personal care provider for my parents and nothing was ever too much trouble for the small but very knowledgeable team. It was a delight to see the carers interacting with my parents and they both really looked forward to their visits.


On several occasions, the ‘First

Care’ carer stayed just that bit longer than their allotted time to make sure my parents were safe and settled. I would not hesitate to recommend the services of the manager and her team!


Thank you.


Reply from Tancia Davis, Registered Manager at First Care Healthcare Ltd

Thank you so much for your review.
Much appreciated, from everyone here at First Care Healthcare!


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Review from P H (Son of Client) published on 7 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are: thoughtful, thorough, caring, determined. They provide emotional support. They make my mother take her medication (this can be a battle but they persist). They make sure her incontinence pad is changed. Helpful updates from managers, carers are flexible and adaptable in order to care for
someone with dementia.

Reply from Tancia Davis, Registered Manager at First Care Healthcare Ltd

Thank you ever so much for your feedback, we really appreciate it!


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Review from M H (Son of Client) published on 4 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very attentive. Show great respect and understanding. Talk and inform my mother what they are doing. They are very patient, obviously qualified in what they are doing, which has been a problem with previous care companies.

Reply from Tancia Davis, Registered Manager at First Care Healthcare Ltd

First Care Healthcare are very thankful for your kind words; the feedback is greatly appreciated.
Thank you!


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Review from Sandra T (Client) published on 25 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's a very efficient service that cares to a high standard for myself and very caring it provides great personal service and professional care. Suiting my needs and requirements to feel safe in my home and to live more independently with the support.

Reply from Tancia Davis, Manager at First Care Healthcare Ltd

I am very grateful for this review. A big thank you.


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Current Review Score: 9.9 (9.881)

Overview of Review Score

The Review Score of 9.9 (9.881) out of 10 for First Care Healthcare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.981 for First Care Healthcare Ltd is calculated as follows: ( (52 Excellents x 5) + (1 Goods x 4) ) ÷ 53 Ratings = 4.981

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for First Care Healthcare Ltd is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about First Care Healthcare Ltd

What Type of Services does First Care Healthcare Ltd offer?

First Care Healthcare Ltd offers Home Care.

How many Carers does First Care Healthcare Ltd employ?

First Care Healthcare Ltd employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact First Care Healthcare Ltd to verify any information. View our terms and conditions. First Care Healthcare Ltd has an Enhanced Service – more info.